Fraudulent! They dupe you into subscribing without any knowledge until £59. 26 is taken out of PayPal which I did not authorise and knew nothing about. Cancelled and told them at 12:15am it was an err... See more
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I left a review back in 2022 and they removed it. I complained I never received the order and never got the money back. Scammers !!! I hope this guys are a in jail !
Cogniora's marketing and sales processes are borderline corrupt, agreed. Yet 3 months into using their product -which you get to tailor to your own need, low-level dyslexia that's been mine for the la... See more
If I could score less I would. Avoid at all costs. They do not acknowledge your cancellation during the trial period and charge you before the next payment date. Totally misleading and after care i... See more
Company details
Information provided by various external sources
Cogniora nootropics system is expertly formulated for top performers based on your individual requirements. MORE FOCUS | MORE DRIVE | A RELIABLY BETTER YOU.
Contact info
United Kingdom
- cogniora.com
1.6
Bad
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Took for a few days stright 4 caps per…
Took for a few days stright 4 caps per day stool movement not great stopped taking them back to normal no change in diet thinking to micro dose them to one cap a day see how that goes, cost is very expensive though not sure if i would order again.
September 21, 2020
Unprompted review
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Avoid, it'll cost you more than postage
As many have stated, be very, very careful. I was interested in trying the free trial via Facebook. You pay for the postage and then you're automatically signed into a rolling subscription.
There's a large amount of ambiguity associated with the trial process. It's a gateway trick to make money, behind the promise of a freebie!
Don't bother trying to get a refund, it won't happen. You'll just receive a standard pre-formatted email. Which basically says no and they send you screenshots.
If there was more transparency during the trial sign up, this wouldn't happen. However, this is their business model.
There's no such thing as a free lunch, buyer beware and be diligent, with any of these Facebook based freebies!
September 20, 2020
Unprompted review
Reply from Cogniora
Hi Voice Dude,
We were gutted to see a negative review on the product and while we understand your concern, we do not trick people.
Just a short explanation - our free trial promotion, enrolled you into a subscription, which was mentioned throughout the free trial checkout process right before you enter any shipping and payment information.
We specify the number of days your subscription starts (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
We could not locate you as a customer so we can review your account and clarify these issues with you.
We are sorry for the inconvenience caused.
Best regards,
Cogniora Team
Pay for a sample set and get signed up…
Pay for a sample set and get signed up to a £70 subscription without realising. Once you do realise and contact them they stonewall and merely send screen shots of how their ts&cs mean that you ‘signed up’. I would expect the process to be more visible, but I would assume that very few people would sign up for their over priced pills. Very disappointed - MAKE SURE YOU DO NOT FALL FOR THE SAME TRICK.
September 19, 2020
Unprompted review
Reply from Cogniora
Hi Mr Lawless,
We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
When you signed up for trial promotion, it enrolled you into a subscription, which was mentioned throughout the free trial checkout process right before entering any shipping and payment information. We specify that subscription starts in 14 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
With regards to the price after the trial period, this was presented in the checkout flow.
The screenshots we provided were not from the terms and conditions. We sent you the screenshot of a sample checkout flow where the information of the subscription is indicated and a follow up email reminding of the subscription.
We value your feedback as this will help us continue to improve on the overall customer experience.
We apologise for any inconvenience this has caused you.
Best regards,
Cogniora Team
Refusing to return money
Refusing to return money for a product they haven't given me. total scam. you can get these supplements cheaper anywhere
September 18, 2020
Reply from Cogniora
Hi Iron,
Thank you for your review and our apologies for less than ideal experience with Cogniora. I can see why you'd feel this way but surely not a scam.
We were, unfortunately, unable to locate you as our customer so if you could provide us with your order details, we'd look into it for you. We would like to resolve whatever issue you have with regards to your order.
About the pricing, we may not be the cheapest in the market but our nootropic boxes are:
Tailor-made for each individual based on one's specific cognitive challenges and goals.
Most bioavailable and potent ingredients available on the market.
Highest, science-backed dosages.
Again, let us know about the details of your order so we can check and provide options to resolve your issue.
We apologise for the inconvenience.
Best regards,
Cogniora Team
Stay away from Cogniora
Stay away from Cogniora - saw their nootropics advertised on Facebook and signed up to the free trial.
They ask you to fill in a quiz to determine what nootropics work best for you (some of the questions were dubious at best) and then offer you a free sample pack sent at shipping cost (no charge for nootropics). You are signed up to a free trial (10 days).
Very dodgy wording and messaging throughout the sign-up process to receive the free sample (you can only do this after signing up). It's very unclear that you will be enrolled into a £50+ monthly subscription after the trial ends - this is mentioned in small lettering throughout the sign-up process, which can easily be misleading. There's a fake timer to add urgency to subscribe, as well as fake product reviews (on a static image from Facebook - I couldn't verify any of the reviews were from real people).
I would question Cogniora's free trial process. You are sent a starter nootropics pack, but shipping takes a long time (I ordered on 26/08 and these were only shipped on 09/09, on the day my free trial ended. I still don't have them as of 22/09).
You don't have enough time to receive and sample the product and decide whether it works before you get charged an exorbitant monthly fee (you can easily buy the ingredients on Amazon for a fraction of the price).
Note for anyone attempting to cancel - Cogniora's site is bugged in Chrome. You cannot cancel using that browser, as you get redirected back to the order screen when trying to cancel. Use Firefox or IE.
The unsubscription process is unnecessarily drawn out and lengthy - but it is possible to cancel.
If you want to sample Cogniora's free trial fairly, I suggest signing up, paying for the shipping charge via PayPal, then immediately unsubscribing. You have the option to re-subscribe once (if!) you receive your free trial order and can dispute with PayPal if you don't, to refund the shipping.
But I wouldn't bother - can't trust a company with such sums of money when their trial process is so flawed.
--UPDATE: following Cogniora's response, I received an apology and a tracking number to a Royal Mail site. Looking at the shipping history, the package was deposited at the original mailing office in Lithuania only on the 9th September (!) - coincidentally, on the day when my free trial expired. So yes, international shipping delays played a part in delaying this, but clearly Cogniora were in no rush to send the free trial pack to me. Judging by others' reviews, this isn't an isolated situation, and it's likely I would've been charged the full subscription amount without actually sampling the product.
To Cogniora: appreciate your response and the fact you chased up on the free trial order. Unfortunately, you disregarded the other points I made about your free trial practices, and asserted I said you were scamming (I didn't - here, you clearly just copy/pasted a response meant for someone else!)
I did adjust my review to take into account that you shipped the free trial product, but all the other concerns I mentioned still stand unanswered by yourselves.
September 18, 2020
Unprompted review
Reply from Cogniora
Hi Martin,
Thank you for your feedback about the trial pack sign up process. I understand how you feel but definitely we are not scamming.
Regarding the subscription, the information is presented during the checkout process right before you entered your billing and shipping details. If the customer does not agree with the subscription, there is an option not to continue with the checkout flow.
We were transparent about the subscription and we also give consideration.
We specify the number of days the subscription would start and if there is a delay in shipment, the trial period is adjusted to make sure customers receive the package and try it for 5 days.
With regards to your trail pack, we are sorry for the delay. We have sent you an email updating you with the status and package should be delivered in a few days.
We regret any inconvenience this has caused you.
Best regards,
Cogniora Team
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Complete Scam
I paid for the 'just pay for postage' trial, and luckily in the small print I saw that it automatically turned into a recurring subscription service, so I cancelled this option until I received and tried the sample they were supposed to send. Well as is the case of so many on here, it never arrived, I was given a phony tracking number and in the end I opened a case with paypal to refund what I had paid cogniora which ruled in my favour and refunded me my £1.95 (better in my pocket than theirs lol).
Please look at the reviews on here, there are so many negative reviews and experiences and in a contrast so many similar 5 star reviews which i have no doubt and in my opinion are fake. This is just a scam to get you on the recurring payments, which are not simple to cancel, an expensive payment for a product which can be bought for a fraction of the price elsewhere. They are not interested in the so called benefits of the nootropics, it is just a scam to get you on their subscription payments and get as much of your money in their bank account . BE WARY and BEWARE!!
September 18, 2020
Unprompted review
Reply from Cogniora
Hi Triacro,
We were gutted to see a negative review on the product and while we understand your concern, this is definitely not a scam.
A brief explanation regarding the subscription; When you signed up for a free sample, it enrolled you into a subscription, which was mentioned throughout the free trial checkout process right before entering your shipping and payment information. We specify that subscription starts in 14 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
About the trial pack that did not reach you, we apologise. The package may have been lost in transit. Should you have contacted us, we could have offered options to resolve your issue. We could have also provided you with the tracking information.
We are refunding the P&P charge.
We are sorry for the inconvenience this has caused.
Best regards,
Cogniora Team
Order never arrives, no customer service team to speak with
My order is over a week late, Congiora's customer service team is just an automated email blaming their 'delivery partner'
I've searched their website and am unable to find a phone number to speak with a real person
Based on their dodgy business ethics, I fully suspect that if the order does arrive it will not be high quality or anything like advertised
September 18, 2020
Unprompted review
Reply from Cogniora
Hi Alex,
Thank you for your feedback and we are very sorry to hear that you had a negative experience with us.
Regarding the delay in delivery, we apologise.
Our record shows that this is now resolved.
We can be reached by email for now, however, we are working on having phone support to address customers issue real-time.
Best regards,
Cogniora Team
Rip off free sample AVOID
Same as a lot of folk. Ripped off by £59. Over a very shady subscription policy. All these people cant be wrong. Avoid the free sample con that doesn't work at all. Customer service is terrible just re hash same excuse every time. Snake oil sales people hope they can't get away with this much longer.
September 17, 2020
Unprompted review
Reply from Cogniora
Hi Wayne,
Thank you for writing this review. We understand how you feel with the situation but definitely we are not scamming.
A brief explanation; When you signed up for free trial promotion, it enrolled you into a subscription, which was mentioned throughout the free trial checkout process right before you entered any shipping and payment information. We indicate the number of days your subscription starts. We also send follow up emails mentioning the subscription.
We extended your trial period to make sure you are able to try and complete the 5-day sample pack.
We appreciate your feedback as this will guide us to on how to improve our service.
Best regards,
Cogniora Team
Boost productivity at work
I'm taking these to support my focus. During the last few months, I was the most productive I’ve been in years! Even my grumpy general manager gave me a pat on the back for increased sales at work.
September 17, 2020
Unprompted review
Reply from Cogniora
Hi Simon,
We are happy that you have shared your experience using our products!
Sharpness and increased productivity are among the cognitive skills we work on for our customers to improve.
Continue to enjoy your nootropic box!
Best regards,
Cogniora Team
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Satisfied and I sugest this company!!
Changing my review after discovered my local post was holding my package and did NOT make any contact with me.
The company is good. Also the products.
September 16, 2020
Unprompted review
Reply from Cogniora
Hello Gustavo,
Thank you for writing this review and we appreciate your cooperation with regards to the delivery of your package.
We hope the results are positive!
Regards,
Cogniora Team
Highly recommended
I will highly recommend their product for everyone out there looking for good results with their condition.
September 16, 2020
Unprompted review
Reply from Cogniora
Hello Georgina,
Thank you for your feedback and thank you for the recommendation!
We assume the results are positive, if not, you will not leave a 5-star rating!
Best regards,
Cogniora Team
Free Trial End Ties Into Subscription
I signed up for just a free trial to try it & I didn’t notice any difference & so did not want to continue.
A few weeks later I get a box of 20 in the post & check my emails & nothing about having made a purchase.
I log onto their site and see that I was charged €60 for a subscription each month...
I emailed to ask for a refund & return & was told this is what I signed up for. None of this was obvious to me when I signed up for a free trial.
Beware...
Also, I’m now sceptical about nootropics in general as I’ve been using a few different ones combined for months without a noticeable affect.
IN REPLY to below...
I only became aware of the charge after I received a box & checked my account. I was billed 60 & after emailing cogniora I saw in their screenshots that it had said £23.
You’ve totally lost my trust now.
September 16, 2020
Unprompted review
Reply from Cogniora
Hi Conor,
Thank you for writing this review. We understand that the experience has been unpleasant but please know that we would NEVER intentionally charge our customers for orders they never placed, and we understand that what you experienced made you feel otherwise.
With regards to the subscription, please note that this was mentioned on the following
i) Several times throughout the free trial checkout process prior to entering any shipping and payment information.
ii) The thank you page the customer goes through after the purchase is made.
iii) Subsequent email communication prior to the charge (incl. the confirmation email a customer receives straight after the purchase).
Looking into your account, it shows your box was delivered on the 14th of September 2020. Also in your email to us, you have mentioned that initially a month would be £23. I suppose you were aware of the subscription
Your monthly resupply costs €60.26.
Customer satisfaction is always the number one priority for us. We are sorry if you have had such a poor experience. We appreciate your feedback as this guides us on how to improve our overall customer experience.
Best regards,
Cogniora Team
Guarana extract capsule
I was unable to focus properly and always used to face fatigue but after consuming their 4 capsules including the guarana extract daily , I feel much more focused.
September 15, 2020
Unprompted review
Reply from Cogniora
Hi Hermiston,
Thank you for sharing your experience and how our product improved your focus!
Hope you achieve the maximum benefits!
Best regards,
Cogniora Team
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Free trial is an absolute scam
Free trial is an absolute scam, I contacted them today as I realised I had been charged for their subscription when I specifically refused to subscribe when I enrolled in the trial. Since the trial they have repeatedly sent me emails asking me to enrol to the subscription thereby implying that I was not a current customer. I have also not received their products. Customer service contacted me back to say it was my fault for not reading the fine prints, I have indeed ask a few of my friends to try the same experience and none of them noticed that despite refusing the subscription they actually automatically enrol you with the details of your card they take allegedly for postage. I am disputing the charge with my card merchant and will report them to trading standard as well,
September 14, 2020
Unprompted review
Reply from Cogniora
Hi Etienne,
We were gutted to see a negative review, while we understand your concern, this is definitely not a scam.
Just a short explanation - our free trial promotion enrolled you into a subscription, which was presented several times throughout the free sample pack checkout process right before entering any shipping and payment information. The information about subscription has been mentioned as well in the follow-up email.
Our product is a subscription-based, signing up for the trial pack could not be completed unless you agree to a subscription. Your trial pack was delivered 27th of August 2020 and you were given the chance to finish the trial pack before the subscription started.
Looking into your conversation via email, you were not informed by our representative that it was your fault for not reading. We do not tolerate rudeness within our customer support team. You were provided with the screenshots of the information about the subscription.
We are sorry for any inconvenience caused.
Best regards,
Cogniora Team
Do not sign up for a free sample!!!
Do not sign up for a free sample!!!
They will take money from your account
They took £54 out of my bank
Disgusting
September 14, 2020
Unprompted review
Reply from Cogniora
Hi Shona,
We appreciate your feedback. We are sorry to hear that you had a negative experience with us.
Regarding the charge after the free trial period, the information about subscription was presented throughout the free trial checkout process prior to entering any shipping and payment information. We specify the number of days your subscription starts (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
Before we charge for the subscription, we send follow up emails with a reminder about the subscription.
We sincerely apologize for the inconvenience this has caused you.
Best regards,
Cogniora Team
Free trial is not a free trial
Free trial is not a free trial. They send you the packs about two days before they start charging your account an extortionate amount of money.
I couldn’t cancel so In the end had to cancel my card.
A tad underhand way to get you to sign up
September 12, 2020
Unprompted review
Reply from Cogniora
Hi Nancy,
Thank you for writing his review, we appreciate it as this will help us improve on our overall customer experience.
First, let me explain the subscription briefly. When you signed up for free trial promotion, it enrolled you into a renewing subscription, which was mentioned throughout the free trial checkout process before entering any shipping and payment information. We specify that subscription starts in 7 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
Regarding the trial pack, yes we charge P&P, however, we provide around £15 (depending on your particular personalised stack) of product for free!
Looking into your record, we extended your trial period to another 8 days to account for the delay in delivery and to make sure you can try the sample pack for 5 days.
Your trial pack was delivered on the 3rd of September 2020, your subscription started on the 12th of September 2020.
We were transparent about the subscription and we also give consideration.
We regret the inconvenience the experienced caused you.
Best regards,
Cogniora Team
Had cancelled subscription at time of…
Had cancelled subscription at time of trial but didnt save, tried to cancel later and they woudnt let me. Beware
September 12, 2020
Unprompted review
Reply from Cogniora
Hi Andy,
We appreciate your feedback, this way we would know how to improve our overall service.
Regarding the subscription, just a short explanation - When you signed up for free trial promotion, it enrolled you into a subscription, which was mentioned throughout the free trial checkout process right before entering any shipping and payment information. We specify that subscription starts in 7 days (which can be cancelled anytime) and the amount which will get charged if subscription remains active.
Our record shows your trial pack was delivered the 5th of September and you were charged for your subscription 11th of September.
We provided a detailed explanation on how the free sample pack promotion works and a detailed explanation in the checkout FAQ section with the ways to cancel the subscription.
We are sorry if this has caused you inconvenience.
Best regards,
Cogniora Team
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These are some good nootropics
I have almost finished my second box worth of pills, and I have noticed that my cognitive functions are definitely better.
I'm not struggling to remember as much, and I seem sharper in general.
September 12, 2020
Unprompted review
Reply from Cogniora
Hello Barbara,
Thank you for sharing your experience and your observations.
Focus and sharpness are among the cognitive skills we are working to improve on.
Enjoy the benefits of our product!
Best regards,
Cogniora Team
Yes it's a subscription
I was quite impressed with Cogniora’s webpage as it looks well thought of & professional, yet I do always check Trustpilot prior to purchasing online.
I must admit I was left quite confused as there were a lot of negative reviews mentioning the subscription bit and no negative reviews on the product itself.
I don’t know if it’s because I read the reviews first but I did notice the subscription part being mentioned in a very clear manner.
Let’s see how the pills work as my first box just arrived yesterday!
September 11, 2020
Unprompted review
Reply from Cogniora
Hello Osvaldo,
Thank you so much for sharing your personal opinion about our business model and our product.
The ingredients are tailor-made for you and it should give you positive results on the cognitive skills you want to improve on.
We want to hear about your results!
All the best,
Cogniora Team
Enjoy the personalisation
A first-paced work work environment and striving for excellence made me look into improving my cognition.
I’ve done some research prior to purchasing nootropics of any brand. Cogniora seemed to stand out as it’s the only personalised product of such kind I came across.
Whatever mental challenge you’re facing, I’m sure Cogniora can help.
September 11, 2020
Unprompted review
Reply from Cogniora
Hi Albert,
Thank you for sharing your view on our product. We are glad we have met your expectations.
Our team continues to work on how we can improve our product so our customers get the maximum benefits.
Best regards,
Cogniora Team
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