Coinchange Financial Reviews 

152
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I wanted to share my perspective regarding the recent influx of negative reviews, which honestly looks like a coordinated campaign. I have been working with Coinchange for many months and have comp... See more

Rated 5 out of 5 stars

We cooperate with Coinchange for over 3 years now and are very happy with our funds management. System provided by coinchange is easy to us. Team is competent and answers all our questions quickly.

Rated 5 out of 5 stars

I've collaborated with the CoinChange team for a while now. They're an excellent and extremely professional group of builders, and we've seen nothing but the highest quality research and diligence com... See more

Rated 1 out of 5 stars

One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more

Company details

  1. Cryptocurrency Service

Written by the company

Coinchange is your bridge to the digital asset economy. Modern Asset Management that is Safe, Convenient and Profitable


Contact info

You should know

3.9

Great

TrustScore 4 out of 5

152 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(152)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad support and fraud

Very bad support, whoever rates them anything other than a 1 star is a fake review… I’ve tried to reach out to them severally but one gives a reasonable response… they tell you they’ll get back to you but never do… I contacted them on discord, via phone calls, email messages, and even on telegram (@NataliaAntonchyk), and I was told to stop DMing, I even got kicked from the group chat and blocked..

My request is simple, you suspect a fraud was done by means of ACH transactions, but I do not fall into that category, mine was a wire transfer from my personal bank account… how hard is that? If wires were reversible, I would’ve contacted my bank to do that, but no, they are not. So I am stuck.

Coinchange.io is a fraud and anyone who rates them other than a 1 star is either a paid review, or an insider.

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed in Coinchange

Coinchange is really a messed, you are nothing but frauds

February 4, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Virginia,

We would appreciate it if you could share more details about your review. Can you please contact us through the in-app chat, or at support@coinchange.io, so we can address your concerns.

The Coinchange team

Rated 1 out of 5 stars

I would suggest staying away from this…

I would suggest staying away from this company. They will freeze your account and refuse to release funds with no explanation as to why.

February 3, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Charles,

We understand how you feel due to the circumstances, however, we're not able to further comment on account closures for security and compliance reasons.

Please email us should you have any specific questions regarding your account.

Kindest regards,

The Coinchange Team

Rated 5 out of 5 stars

I like the platform a lot

I like the platform a lot, can't wait till it's available in my state of Alabama.

Then all 50 states, keep up the great work Coinchange team.

February 3, 2022
Rated 1 out of 5 stars

Thieves and scammers is this app

Your thieves. My uncle set this account up for me before he died and then after this review you stole the money in it and blocked me out because you said I did something against policy. There is no way to return the funds to his account because it was closed 56 days ago. So the money in it you stole from me. If everyone reading this wants to know this is a breach of international banking standards and theee is a class action suit being put together against coinchange as they are scamming people and stealing their money. The owner has failed once with another app and now he is stealing with this one. This was a legitimate deposit and no wrong was done other then my uncle setting it up for me before he lost his battle to cancer. Yet because he did that you decided to close it and keep the funds yourself. I want a copy of where the money went because your lying thieves

January 30, 2022
Unprompted review
Rated 4 out of 5 stars

Please release my funds This is what…

Please release my funds This is what you can do and from all that document I provided you can see am your loyal customer release my funds please am begging you am hungry I send all my 5000$ on Coinchange because I trusted you now am out of money am starving please release my funds even part of it to buy food stuffs

January 30, 2022
Unprompted review
Rated 1 out of 5 stars

I have been trying to speak to an agent…

I have been trying to speak to an agent for days to no avail. My account with $1,000 balance ($500 withdrawal under processing) was suddenly closed. I need my money in it.

January 5, 2022
Coinchange Financial logo

Reply from Coinchange Financial

Hi Luann,

I believe our agents have spoken to you on numerous occasions regarding your account. Our compliance team will follow up with more information.

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