We’ve been working with Coinchange at M2.ai and honestly it’s been a really good experience. Really appreciate how smooth the operations have been so far. Funds are managed transparently and backend w... See more
Company replied
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See what reviewers are saying
One month ago they had a sign up bonus that required to keep money for 30 days, after few weeks they decided to retroactively change the terms to 90 days without even sending an email or any kind of c... See more
I wanted to share my perspective regarding the recent influx of negative reviews, which honestly looks like a coordinated campaign. I have been working with Coinchange for many months and have comp... See more
Company replied
I work for them, but I am quitting because they do not pay on time. They give several excuses as to why they can't pay on time but they seem vague and random (invoice went to spam, the quality of your... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Asset Manager Service
- Investment Company
- Investment Service
- Non-Bank Financial Service
Written by the company
Coinchange is a digital asset management and yield infrastructure platform that helps fintechs, exchanges, wallets and funds offer regulated, multi‑strategy crypto earn programs to their users. We deliver diversified yield across CeFi and DeFi venues, combining stablecoin portfolios, BTC and ETH strategies, market‑neutral and basis trades, and other institutional‑grade approaches in a single, technology‑driven stack. Our clients include smaller‑tier and regional exchanges, crypto‑friendly neobanks and payment companies in emerging markets, such as Kanga Exchange in Poland, CryptoMKT in Latin America, and CoinsPaid, and we also work with infrastructure providers like Utila and GlobalStake via embedded integrations and OTC conversion services. Through our on‑chain Vault technology, Coinchange tokenizes actively managed portfolios and other investment products, making them accessible via APIs, smart contracts, SDKs and white‑label widgets for B2B and B2B2C distribution. Vaults provide daily NAV, transparent strategy allocation and predictable liquidity windows, and operate under a compliant digital‑asset and token framework designed to serve businesses and retail allocators in emerging markets. CeFi strategies are run via separate managed accounts with external managers connected to our trading infrastructure, while DeFi strategies are managed in‑house, allowing partners to keep custody while accessing institutional‑grade risk management, research and portfolio construction. This model powers embedded earn programs, non‑custodial wallet integrations and investment marketplaces across L1/L2 networks, DAOs and other crypto‑native ecosystems.
Contact info
260 Carlaw Avenue, M4M 3L1, Toronto, United States
- (833) 922-3334
- communications@coinchange.io
- coinchange.io
You should know
3.9
Great
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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You guys suck can't ever get thru when…
You guys suck can't ever get thru when i try to call it always says agents aren't available you never returned the $1000 that was stolen from me and you guys are just not cool man i lost a $1000 from you guys cause your security sucks a very bad experience. If you were to give my money bank them that's different but you all took my money
January 3, 2022
Reply from Coinchange Financials Inc.
Hi Maria, we've taken a look at your account and can confirm that you have never made a deposit into our platform. Therefore, your claim of $1000 being stolen from your account is not true.
Still can't withdraw any of my money
Still can't withdraw any of my money. It's been over a month.
I would like to invest in other crypto currency I wish you had more choices. So I need to get most of it back out before everything else takes off next week. 🤬 Can I please get some help?? Very poor customer service 😢
January 1, 2022
Unprompted review
I HAVE NO IDEA WHAT THE HELL TAKE SO…
I HAVE NO IDEA WHAT THE HELL TAKE SO LONG TO PURCHASE FROM THEM... I HAD TO GO AHEAD AND USE MOONPAY TO COMPLETE THE PURCHASE. WOULD NOT RECOMEND!!!!!!!!!!!!!!!!!!!!
January 1, 2022
Reply from Coinchange Financials Inc.
Hi Jared, I can see that you were able to purchase Bitcoin the same day your deposit was made. Can you clarify what the issue is here? Please submit a ticket here https://coinchange.zendesk.com/hc/en-us/requests/new
I linked my bank account to Coinchange…
I linked my bank account to Coinchange through plaid and the deposit was completed now the balance in my available to withdraw balance is lower than the balance in the current balance I would like to know how many days is left out from the 5days hold because it’s supposed to be completed today if am not mistaken so that I can withdraw my crypto .
December 22, 2021
Unprompted review
I verified my account
I verified my account, and deposited my money, everything was good, but the account I deposited with is closed out now, and I can't reverify. Every employee I've talked to said there are no holds on my account, it just won't let me withdraw my money. I just want to take my assets somewhere else.
December 20, 2021
Unprompted review
I have some money in my Coin change…
I have some money in my Coin change account and can’t withdraw
It says my withdraw balance is 0.00000000
December 15, 2021
Unprompted review
where's my bitcoin?
I've been waiting on my bitcoin transfer to process since Dec. 2nd. No answer ever on the phone and I've sent two emails. I would love to have my btc.
Now it's been 2 days since this post....could someone PLEASE get back to me....TODAY?
December 8, 2021
Unprompted review
Reply from Coinchange Financials Inc.
Hi Michelle, it looks your account will need to be re-verified - please follow the steps in this help centre article & we can process your withdrawals today! https://coinchange.zendesk.com/hc/en-us/articles/4412620533275-Account-Reverification
I think the site is good I don't have…
I think the site is good I don't have any problems with it
December 8, 2021
No body answered my email nor phone call
December 8, 2021
Reply from Coinchange Financials Inc.
Hi Thomas, we do not have a record of your email submitting a support ticket - please submit a ticket here for assistance! https://coinchange.zendesk.com/hc/en-us/requests/new
I just like how thing is take care of…
I just like how thing is take care of thing your make thing go good
December 8, 2021
The people you have working for you are…
The people you have working for you are no help whatsoever so I deleted your app from my phone do not contact me again
December 8, 2021
Reply from Coinchange Financials Inc.
Hi Gloria, it seems that you're based in a state we are unable to support at the moment - we are working with regulators to be able to support your state in the near future! https://www.coinchange.io/compliance-and-regulation
I have deposited into coinchange and…now they won't let me withdraw any of it.
I have misunderstood the terms and apologize for the negative review
December 7, 2021
Unprompted review
Reply from Coinchange Financials Inc.
Hi John, it seems like you may be confused with our hold times. All ACH deposits are required to be put on hold for the funds to settle before withdrawing! https://coinchange.zendesk.com/hc/en-us/articles/4407232297243-Why-is-my-available-to-withdraw-balance-less-than-my-total-balance-
Like to have a VISA card with it to…
Like to have a VISA card with it to pull the money directly
December 1, 2021
Reply from Coinchange Financials Inc.
Hi John, thanks for the feedback! We will pass it along to the right team
Coinchange offers clarity
You provide clear concise instructions when setting up my account
December 1, 2021
Great app! Great returns, on to my second month!
I have been using Coinchange yield account for almost 5 weeks and the returns are REAL.
November 30, 2021
Unprompted review
My verified account suddenly went under…
My verified account suddenly went under review, i have been calling, no one is available
Been sending mails for weeks, only for me to get a mail today that my account has been verified, I logged into my account and still saw it under review. This is sickening 😢. I NEED MY ACCOUNT VERIFIED
November 25, 2021
Reply from Coinchange Financials Inc.
Hi Patrick, we apologize for this as we did encounter an error here - please reach out through out Telegram group chat for live support!
App is not working right
App is not working right. Onceci login its brings up page saying error has occured. Doesnt say what the error is but is not usable. Can't find customer service number to call.
November 25, 2021
Reply from Coinchange Financials Inc.
Hi Kenneth, thank you for bringing this to our attention - please reach out to our telegram group for live support to get this resolved!
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