Scam company Purchased some bitcoin, no problem letting me deposit, what a surprise. But when I want to send to my ledger address account suspended. I Made contact four days ago and althoug... See more
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By far my favourite exchange in the UK - genuine company and good people - particularly compared to alot of the faceless casinos out there constantly shilling their altcoin collection! Easy to use int... See more
Company replied
Difficult to contact. Money I transferred not registered on the platform more than 36 hours after the money was released from my bank. You run normal office hours when crypto markets are operational 2... See more
Company replied
This company is a disaster. It took their banking partner Barclays days to process my bank transfer. CoinCorner support is none existent no reply to emails or the online bot. It takes two days at l... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Cryptocurrency Service
- Currency Exchange Service
- e-Commerce Solution Provider
- Financial Institution
Contact info
18c Carrs Lane, Tromode, Douglas, Isle of Man, IM4 4RG, Douglas, United Kingdom
- +44 333 344 7514
- trustpilot@coincorner.com
- coincorner.com
You should know
3.1
Average
944 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service and I like the ease of the user interface. Support is conscientious of selling rates and continues to improve them.
August 4, 2022
Unprompted review
Reply from CoinCorner
Hi Stef,
Thanks for leaving a 5* review! It's great to see that you are happy with the support received and find our interface simple to use, we hope you'll be back using CoinCorner in the future.
CoinCorner
The coin corner guys are a class apart…
The coin corner guys are a class apart in efficiency, vision and personableness. Would have absolutely no hesitation in recommending them to any business seeking to future-proof itself.
August 4, 2022
Unprompted review
Reply from CoinCorner
Hi Si
Thank you very much for your 5* review. We're glad you've had a good experience with our business team and look forward to working with you in future.
Kind regards
CoinCorner
Adam was pretty much the best tech…
Adam was pretty much the best tech support.
August 4, 2022
Unprompted review
Reply from CoinCorner
Hi Atasuke
Thank you very much for your kind review. We try our best.
CoinCorner
Coin Corners corporate on boarding was…
Coin Corners corporate on boarding was the best and easiest I have experienced. Makes getting btc into your treasury easy as cake.
My adviser Ben Collins was super helpful and responsive and got me set up in no time. Would recommend and their auto buy feature is quality.
June 30, 2022
Unprompted review
Reply from CoinCorner
Hello,
Thanks very much for leaving us a 5* review. Glad to have you on board as a customer and look forward to serving you in future.
I'll be sure to pass on your comments to Ben as well.
Thanks again
CoinCorner
By far my favourite exchange in the UK…
By far my favourite exchange in the UK - genuine company and good people - particularly compared to alot of the faceless casinos out there constantly shilling their altcoin collection! Easy to use interface, built in lightning wallet and they give away free Sats! Follow them on twitter for regular freebies as well as great info about Bitcoin!.... looking forward to getting my Bolt cards too which you can order on their website! Keep up the great work Coin Corner!
June 27, 2022
Unprompted review
Reply from CoinCorner
Hi there,
Thanks for leaving a 5* review! We're glad that you've had a good experience using our services so far and hope you will continue to do so for many years to come. We hope you enjoy using the Bolt cards too.
CoinCorner
Exactly what I needed
Finally on-ramping from fiat to crypto, I originally did KYC with KuCoin... but then their option to buy crypto didn't work for me and they refused to look at why or do anything about it. So I asked a reliable friend how they bought their BTC: CoinCorner.
After a simple sign-up, the KYC went smoothly (although a little slower than Ku because I did it just after the 4-day weekend). They require a short telephone conversation to ensure new users are aware of scams, conducted late in the day for me by someone competent, capable and friendly (thanks, Phil).
Deposited a sum to get started, bought BTC, sent it to the place I wanted - all done easily, smoothly and with plenty of passwording and security. Exactly what I needed as a simple, reliable fiat-to-crypto service. Excellent.
Update: Since joining, I have completed several crypto purchases and transfers. I have also run into AML checking as I presumably passed an arbitrary maximum. CoinCorner have handled the process far better than any bank: calm, helpful, provided all the required information and were patient when I had delays due to my bank doing their (terrible) version of security checks. Very, very pleased with everything about this company!
June 20, 2022
Unprompted review
Reply from CoinCorner
Hello
Thank you for taking the time to leave us such a comprehensive review!
We're glad you appreciate the extra security checks, they have been very successful in preventing financial crime and protecting the vulnerable.
Thanks again.
Team CoinCorner
Bad behaviour on top of technical system failure, poor security and poor support.
UPDATE: the withdraw has been processed immediately after posting this review, so I have increased the rating to two stars. It still remains an utterly horrible experience that took weeks, and sad that it requires a bad review on here to correct the situation. I had exhausted all other avenues available to contact CoinCorner about this before writing this review. There is still no response from 'support' or replies to the email chain; but somehow after this review the bitcoin magically appeared at the withdraw address. The 'support' technician did everything to block the withdraw and very little to ensure security. Note to CoinCorner: you don't repeatedly ask a customer to supply a phone number by email when that phone number is clearly registered with your account details. CoinCorner are now trying to get this review removed, so I have to do even more work now to provide proof to TrustPilot. Just adding bad behaviour on top of technical system failure, poor security and poor support.
Original review: Deposited bitcoin with a view to selling. The market moved and the sale was no longer desirable. Have been unable to withdraw the bitcoin deposited. Even though it's just back to the same address it came from. 'Support' have been requesting all sorts of phone numbers by email, photos of driving licenses and hand written messages, had to leave phone messages on some number. The system is broken and it is not possible to change phone numbers on the account. Account now shows no transactions, no balance and support have stopped replying to emails. The withdraw request is not processed and CoinCorner has stolen the bitcoin. This seems impossible .. and yet here we are. Empty coincorner account and no bitcoin in my wallet.
June 9, 2022
Reply from CoinCorner
Hi Julian,
I believe that our support team explained the reason for the delay in processing your BTC withdrawal to you in your email thread. We conduct security calls when users are looking to withdraw larger values of BTC to ensure that everything is in order before we release the funds. We conduct these calls to protect our users from potentially being the victim of a scam or an account takeover.
Unfortunately there was some added security steps that we needed to take in your situation so we could be sure that we were talking to the owner of the CoinCorner account, we need to be sure of this before completing any phone calls so we can be sure that it is the account owner that is authorising the withdrawal.
Our support team have been corresponding with you regarding this, perhaps their most recent responses have been going to your junk/spam folder as I can see there has been 3 or 4 emails from our team to you without any responses. We are happy to see that you were able to complete our security checks in the end though and that the BTC withdrawal was processed for you. Apologies for the delay, but as we mentioned we take these security steps to protect our users and to ensure that it is them that is requesting and authorising any withdrawals from their account.
CoinCorner
Awesome, Just Awesome
Awesome. Just Awesome. Everyone should have a CoinCorner account! Keep up the great work #TeamCoinCorner
May 31, 2022
Reply from CoinCorner
Hi James,
Thanks for leaving a 5* review! We are delighted to see that you are so happy with the platform and the service we provide, and we hope that means you'll be back using CoinCorner in the future. We look forward to welcoming you back!
CoinCorner
Beautiful service
May 23, 2022
Reply from CoinCorner
Hi there,
Thanks for leaving a 5* review! It's great to see that you have had a good experience using CoinCorner, and we hope to see you back on the platform again soon.
CoinCorner
Very pleased.
Quick and easy sign up, and seamless topup / conversion.
Ordered the bolt card and again very quick and easy.
Can't wait to receive the card and try it !!
May 20, 2022
Reply from CoinCorner
Hi Graham,
Thanks for leaving a 5* review! We aim to make buying Bitcoin quick and easy, so to see that you found CoinCorner exactly that is great to see. We're delighted to see that you have ordered yourself a Bolt Card as well and are looking forward to using it, orders will start getting dispatched soon so we hope you enjoy using it when it arrives!
CoinCorner
Reply from CoinCorner
Hi Eutycus,
This appears to be more of a support query than a review, have you emailed support@coincorner.com regarding this?
All users have our standard buy and sell functionality available to them on the mobile app, you will need to go into the 'Exchange' tab and tap the conversion icon in the middle of the page to change this from 'buying' to 'selling'.
CoinCorner
WHAT THE HELL IS THIS??
if this is the best shot we have at adoption , Bitcoin is screwed.
May 18, 2022
Unprompted review
Reply from CoinCorner
Hi Cozma,
It's great to see that you would give our service 5 stars! We're delighted to see that you have had a good experience with CoinCorner thus far, and we look forward to welcoming you back on to the platform in the future.
CoinCorner
Ease of use and great customer experience
For someone who's just started getting into Bitcoin and learning more - Coincorner has provided an amazing platform to buy and sell. The experience has been seamless and hassle-free so far.. Recently set up a DCA and it is working as intended so no complaints from me
HODLING!
May 18, 2022
Unprompted review
Reply from CoinCorner
Hi Noah,
Thanks for leaving a 5* review, we are delighted to see that you are happy with the service we provide! It is especially great to see that you, as a newcomer to Bitcoin, found the platform simple to use and had a hassle free experience setting up your DCA. We hope you'll be back using the site again soon!
CoinCorner
Excellent exchange
Excellent exchange. Easy and straight forward to set up and use. Customer service always on hand if needed. Highly recommended
May 16, 2022
Unprompted review
Reply from CoinCorner
Hi Bajnix,
Thanks for leaving a 5* review, it's great to see that you had a good experience using CoinCorner! Being a quick and easy place for people to buy Bitcoin is our main aim so we're very happy to see that you found setting up and using your account straightforward, and we'll be sure to pass your feedback regarding our customer service on to the team.
We hope you'll be back using CoinCorner in the future, and we look forward to welcoming you back to do so.
CoinCorner
Coincorner - better than Coinbase
Straightforward, non complicated way to buy Bitcoin. They have recurring autobuys and lightning network integration... not many other exchanges currently have both!
Also, the exchange is operated by people who understand Bitcoin and have Bitcoins best interests at heart, unlike most of these other well known exchanges.
May 16, 2022
Unprompted review
Reply from CoinCorner
Hi Shaun,
Thanks for leaving a 5* review! We aim to make buying Bitcoin quick and easy, so we're delighted to see that you found our service exactly that. It's great to see that you have tried out both our autobuy and lightning network send/receive features as well, we hope that both worked well for you and you were happy with them!
Thanks again for leaving a review, and we hope to be welcoming you back to CoinCorner soon.
CoinCorner
Reply from CoinCorner
Hello,
Thanks for leaving a review, it's great to see that you had a good experience using CoinCorner! We hope you'll be back on the platform soon, we have a number of great features that you may want to try out such as our Bitcoin cashback service that allows you to earn BTC back from online purchases.
CoinCorner
no rewards received
Interesting idea, but nothing to show for it. I've used several purchases that are linked to coincorner in Feb & Mar and nothing received into my account. I've emailed support who have not sorted it,
May 9, 2022
Unprompted review
Reply from CoinCorner
Hi Craig,
We are sorry to see that you would rate CoinCorner only one star. I believe you have been in correspondence with our support team in the past regarding your cashback orders, the two you have emailed about both not being captured on the retailer's end and not CoinCorner's.
We can see that our team got back to you regarding the orders you got in touch about and requested that both be manually captured by the retailer and that both now have, unfortunately there is nothing more we can do on our end to speed this process up. As with traditional cashback schemes the cashback can only be credited when it's received with the cashback provider and, while both your orders are now approved, we have not received the payout from the retailer for either and as such cannot credit the funds.
Different retailers have different payout times, and as we mention there is nothing we can do to speed up this payout time as it does depend on the retailer. Your cashback will be credited to your CoinCorner account when we receive the funds ourselves from the retailers.
CoinCorner
It's all good
It's all good, apart from not very quick with reply to question's. Apart from that.
May 9, 2022
Reply from CoinCorner
Hi Duncan,
Thanks for leaving a 5* review, it's great to see that you are happy with the CoinCorner platform!
With regard to your feedback about response time, our support team aim to get back to users within a couple of hours maximum when responding to support queries. I can see you have had a prompt response in the past when submitting a ticket, however you may be referring to your support query from this weekend.
Our standard working hours are 9am-5.30pm Monday to Friday, and any support tickets received outside of those hours will be responded to at the earliest opportunity. As this is the case the ticket you submitted over the weekend was not responded to until this morning, however any tickets submitted during our working hours will be responded to within a couple of hours as mentioned.
CoinCorner
Great & personalized service thrill me
Great & personalized service thrill me. I am thrilled to bits.
May 7, 2022
Reply from CoinCorner
Hi Renaldo,
Thanks for leaving a 5* review! It's great to see that you are thrilled with the service you have received from CoinCorner thus far, and we look forward to welcoming you back on to the site in the future.
CoinCorner
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