Scam company Purchased some bitcoin, no problem letting me deposit, what a surprise. But when I want to send to my ledger address account suspended. I Made contact four days ago and althoug... See more
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By far my favourite exchange in the UK - genuine company and good people - particularly compared to alot of the faceless casinos out there constantly shilling their altcoin collection! Easy to use int... See more
Company replied
Difficult to contact. Money I transferred not registered on the platform more than 36 hours after the money was released from my bank. You run normal office hours when crypto markets are operational 2... See more
Company replied
This company is a disaster. It took their banking partner Barclays days to process my bank transfer. CoinCorner support is none existent no reply to emails or the online bot. It takes two days at l... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Cryptocurrency Service
- Currency Exchange Service
- e-Commerce Solution Provider
- Financial Institution
Contact info
18c Carrs Lane, Tromode, Douglas, Isle of Man, IM4 4RG, Douglas, United Kingdom
- +44 333 344 7514
- trustpilot@coincorner.com
- coincorner.com
You should know
3.1
Average
944 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CoinCorner
Hello,
Thanks for leaving a 5* review! We're delighted to see that you found setting up your business account with CoinCorner easy, we're looking forward to working with you!
CoinCorner
Reply from CoinCorner
Hi Anthony,
Thanks for leaving a 5* review! We're delighted to see that you were happy with CoinCorner and that you found our platform easy to use. We hope you'll be back using CoinCorner again soon!
CoinCorner
Quick and efficient money was in the…
Quick and efficient money was in the bank the same very happy would definitely use again
May 4, 2022
Reply from CoinCorner
Hi Colin,
Thanks for leaving a 5* review, we aim to make buying bitcoin quick and easy, so to see that you found our service exactly that is great! It's great to see that you used our bank withdrawal feature, we use GBP Faster Payments so any withdrawals requested will arrive same working day and typically arrive within a few minutes. We're delighted to see you'll be using our site again, and we look forward to welcoming you back.
CoinCorner
Reply from CoinCorner
Hi there,
Thanks for leaving a 5* review! We aim to make buying bitcoin easy so it's great to see that you found our service exactly that, and we're delighted to see that you have been trying out our Lightning withdrawal functionality. We hope you'll be back using the site again soon!
CoinCorner
Complete scam
Complete scam. Avoid.
EDIT: You don't pay out. Probably keeping the affiliate revenue for yourself. You send daily spammy emails telling me to login to get free bitcoin, yet again, you don't pay out. Complete waste of my time.
April 29, 2022
Unprompted review
Reply from CoinCorner
Hello,
Thank you for providing more information on this as per our request, the team will be in touch regarding this.
We would like to clarify however that CoinCorner are not a scam. We are one of the UK's longest established platforms, have a large number of users and have been mentioned in a number of articles from reputable news outlets such as Forbes and the BBC. Our team, including our CEO, are also very active in the Bitcoin community and across social media platforms.
We are sorry to see that you have not had a good experience using CoinCorner, and our team will try and get to the bottom of why this is, but we would appreciate it if you would remove the word scam from your review as this is not the case.
EDIT: Thanks for providing more information. I believe our team have spoke to you in the past regarding your cashback commission. A few of your recent cashback orders have been declined on the retailer's side for various reasons, unfortunately there is nothing CoinCorner can do about this. The advertisers set their own terms and conditions and decide what orders are eligible for cashback.
With regard to the free BTC, if you didn't receive this when logging in then you can email our support team and they can arrange for this BTC bonus to be credited to your balance.
CoinCorner
I tried to transfer 1 BTC from My…
A follow up from my previous review below. I foolishly attempted my first BTC transfer just before the easter weekend, this being the reason why Coincorner didn't make immediate contact.
They made contact on the Tuesday after the weekend and explained, as I was transferring a significant amount, further security checks were required. All was resolved and the transfer went through without Issue. Many thanks to Ross of Coincorner.
I tried to transfer 1 BTC from My account to my hard wallet yesterday evening, the transfer did not take place, I’ve checked with a btc tracker and 0 transaction has taken place. I’ve frantically tried to contact CoinCorner with no response.
April 15, 2022
Reply from CoinCorner
Hi Jeremy,
Thanks for leaving a review, and for updating this following your correspondence with our support team. Of course we aim to get user withdrawals processed as quickly as possible, however under certain circumstances we do conduct some quick security checks with them before releasing the funds to ensure the security of our users and their funds. Unfortunately these security checks coincided with the long Easter weekend so there were some delays, but we're delighted to see that everything was cleared up on Tuesday and everything is now in order with your transaction.
We hope you'll be back using CoinCorner again in the future.
CoinCorner
Everything was good and efficient
April 14, 2022
Reply from CoinCorner
Hi Maurice,
Thanks for leaving a review, we're delighted to see that you would rate our service 5 stars! We aim to make buying bitcoin quick and easy, so to see that you had a good experience using CoinCorner and found our platform efficient is great to hear. We hope you'll be back using our services again soon.
CoinCorner
Excellent service
Excellent service, quick and easy far better than Kraken/Coinbase.
Instant bank to bank deposits, even gave me some free sats.
Check out the mobile APP and YouTube channel, also worth following the staff on Twitter.
Great Job Guys
April 14, 2022
Reply from CoinCorner
Hello,
Thanks for leaving a 5* review! We're delighted to see that you have had a good experience using CoinCorner and received your free sats on your first login. We hope to be welcoming you back on the site again in the future.
CoinCorner
Fast and good rates
April 12, 2022
Reply from CoinCorner
Hi Michael,
Thanks for leaving a 5* review! We are delighted to see that you had a good experience using our platform and found our service fast. We hope to be welcoming you back on CoinCorner again soon.
CoinCorner
Do not use
Do not use
Only want easy clients that they can exploit high fees and stupid rules for. No point providing any documents as they just change their rules as they go along. Very rude customer support eventually when they answer.
April 4, 2022
Unprompted review
Reply from CoinCorner
Hi Amir,
The documentation that we require to comply with AML/CFT legislation does not change, but you did not respond to our request for more information on the review so we cannot check your account and verification status to see why you are having issues verifying. We, like the majority of legitimate exchanges, require users to verify their account and require proof of identity and proof of address documents to do so.
Our customer support team respond to queries promptly unless received outside of our standard office hours, but even then they will get back to users at the earliest opportunity the next morning. Our team cannot find any emails from a user that may be yourself, again as we did not receive a response from you when asking for more information.
Please email support@coincorner.com from the email address registered to your account and they'd be happy to take a look into why you are having trouble verifying and help you complete the process.
CoinCorner
Disgusting way to treat someone
Disgusting way to treat someone.
Coincorner are no way capable of dealing with bigger clients in my opinion. On all occasions I’ve had to call up to chase withdrawals and then they are paid nearly immediately, We have been in the crypto space for many years and understand fully how to operate.
They ask for invoices and I have always provided them. Even though it doesn’t state you will need to do this in their privacy policy. I also have always asked what their compliance team will need moving forward and always happy to provide.
Then they want to throw words around like scam in regards to a company we do some work for. This is slander. There is no evidence what so ever that proves that.
And then to top it off they say we can’t promote an unregulated company ( even though they are not in the U.K., and we checked with the FCA and the laws and we can legal do it) but our BDM said we can promote coincorner!!! Which are not regulated by the FCA. And of course they said it’s an attractive commission for the referral. Exactly the same as we were doing with the other company.
Why on Earth would we send the invoice with the details if it was not legit and risk our business.
We work with may other payment processors who are FCA regulated and never had any issues. Our business bank is FCA regulated as well. And we work closely with HMRC to ensure our tax affairs are correct. Also we have regularly chats with the Information Commissioner’s Office to ensure we are up to date. And we speak to the FCA as well i regards to any updates to their rules. We have nothing to hide and how we have been treated is disgusting. Luckily we have multiple other exchanges we use.
There is obviously a reason why coincorner and coinfloor merged together. Maybe some skeletons in the cupboards. I would suggest being very careful with using coincorner for your business needs. Seems like they can’t handle the pressure of the crypto world. And have to take it out on hard working individuals like myself. Disgusted with how I’ve been treated when I have clearly been very honest from the start.
This review is of my own opinion with emails and recorded calls to prove everything I said is true.
April 1, 2022
Unprompted review
All Good Nothing Missed and Always good service.
All Good and any issues rapidly responded to. Also Patience and everything thoroughly explained.
March 29, 2022
Unprompted review
Reply from CoinCorner
Hi Peter,
Thanks for leaving a 5* review! It's great to see that you have had a good experience using our site and that our support team have been prompt and helpful with their responses when required, we'll be sure to pass this feedback on to them. We hope you'll be back on the site again soon.
CoinCorner
Very expensive fees
Very expensive fees. Signed up to get £10 bonus but even with that I have to wait until LTC is high enough to break even. £100 became £97 (£3 fee) when buying LTC, selling it another £3 fee along with price changes, then another £1 to withdraw the GBP!
March 23, 2022
Reply from CoinCorner
Hello,
Thanks for leaving a review. We believe our fees are inline with our main competitors, and we can see from your account that the only fee you were subject to was the £3.00 buy fee as you deposited via bank transfer where there are no deposit fees in place.
We are sorry to see that you were not happy with the service you received.
CoinCorner
The various limits are horrendous
The various limits are horrendous, they make coincorner barely usable.
In addition, I've never seen network fees that high: when you think you have enough to buy something, you realize you need to buy way more BitCoins to proceed to a transaction, but you have to wait because of the daily limit, until you hit the monthly limit ... It's a never-ending circle of waiting.
I would not recommend.
The only benefit is that you don't have to upload biometric data, but well, if you can't use it.
March 23, 2022
Reply from CoinCorner
Hi Victor,
Thanks for leaving a review. The only limits that users are subject to on their account are daily and monthly card deposit limits, but if you're looking to deposit more than your card limit allows then you can do so via bank transfer where there are no limits in place. These card deposit limits are in place to protect both ourselves and our users by limiting our exposure to card fraud, and you can make yourself eligible for higher card deposit limits by building up a successful card deposit history at your current limit.
We believe that our BTC send fee is inline with our main competitors, but appreciate that it can be more impactful if withdrawing smaller values of BTC from your account. We do offer withdrawals via the Lightning Network though which can be used to avoid the BTC send fee, all you need is a Lightning compatible wallet to send to and you can withdraw BTC via the Lightning Network with no fee whatsoever. We hope you will give this method a try if you are back using our site again in the future.
CoinCorner
Reply from CoinCorner
Hello,
Thanks for leaving a 5* review! It's always great to see when a user finds our site easy to use, one of our main goals is to make buying BTC for everyone. We hope to see you back on the site again soon, we have some great services such as our BTC cashback product that you may be interested in checking out.
CoinCorner
I've gone middle of the road with three…
I've gone middle of the road with three stars.
I think accepting incoming money prior to full KYC is wrong, it makes people feel trapped.
Proof of Id is also difficult, I don't want to send a copy of my bank details showing all transactions (private information). A hard copy of an up to date utility bill is nearly unheard of in this paperless (and printer less) world and many of our bills are in my partners name, my passport is out of date and it's only luck that I have a driving license. .... There has to be a better way.
March 14, 2022
Reply from CoinCorner
Hello,
Thanks for taking the time to leave a review.
Users are able to deposit up to a pre-verification threshold before they are required to verify their account however if a user exceeds this threshold, or deposits via bank transfer at any point, then they will be required to complete our verification process before they are able to withdraw any BTC purchased with the proceeds of that deposit. Users are still able to buy and sell, however withdrawals will be temporarily unavailable until verified. We would not prevent a user from withdrawing their funds altogether though, and if the user is unable or unwilling to verify their account then all they need to do is get in touch with our support team and they will arrange the return of any deposited funds.
Our team appreciate that users may not want to send a statement with sensitive information on it, and users are able to obscure any sensitive information they wish to as long as the team can see a name, address and issue date within the last 6 months in the uploaded image. We also accept downloaded e-statements and e-bills (not screenshots though), so you do not need to upload an image of a physical version of any statements or bills you are uploading.
We hope this helps you understand our verification process a bit more and assists in getting your CoinCorner account verified.
CoinCorner
Superb customer service
Superb customer service. Made a mistake in funding and the team sorted the problem in less than an hour.
Buy and Sell is effortless and quick.
Would be great with more comprehensive dashboards. But there are apps for that.
Recommended anytime
March 11, 2022
Reply from CoinCorner
Hi Gary,
Thanks for leaving a 5* review, it's great to see that you have had a good experience using CoinCorner! We aim to make buying bitcoin quick and easy, so it's fantastic to see that you found our buy/sell process exactly that.
We're also glad to hear that you were happy with the support provided by our customer service team and that they were able to get your problem sorted nice and quick. We are very happy that you would recommend us, and we hope to be welcoming you back on to the platform again in the near future!
CoinCorner
The staff are brilliant very nice and…
The staff are brilliant very nice and helpful
March 10, 2022
Unprompted review
Reply from CoinCorner
Hi Patricia,
Thanks for leaving a 5* review, we are delighted to see that you would rate CoinCorner 5 stars! It's great to see that you have been happy with the service provided by our team when support has been required, and we will definitely pass your kind words on to them. We hope to see you back using CoinCorner again soon.
CoinCorner
Good job done !!
March 5, 2022
Reply from CoinCorner
Hi Gary,
Thanks for leaving a 5* review! We're delighted to see that you are happy with the service we provide at CoinCorner, and we hope that means you will be back using the platform again in the future. We look forward to welcoming you back.
CoinCorner
[UPDATE] Poor Communication = ⭐️ review
EDIT: This relationship started well. I submitted KYC and was able to receive payment from clients. Then my account got frozen until I submitted additional KYC - which I did. And then got told my account was closed permanently with no reason provided. I was wished "good luck finding another provider to work with".
From that day I lost access to my account including all txn history - and I'm still not sure why.
I recognise that KYC and banks are creating pressure but, where a middle man closes on a client with no reason provided and poor communication, feels out of alignment for me. If you're ok with unclear communication and possibly set your business up with a company that may close on your for any reason then this solution may still work for you.
I can't recommend them though so it's down to 1 star for me.
(edit - original review below)
I love that I can have my customers pay me in Crypto. Easy to set up and integrate with payments going directly into my UK account. I love it.
March 3, 2022
Unprompted review
Reply from CoinCorner
Hi Gareth,
Thanks for leaving a 5* review! We are delighted to see that you have been happy with the merchant/business services that we offer and are making use of the option to receive BTC payments and automatically have those payments settled to your business bank account.
CoinCorner
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