Scam company Purchased some bitcoin, no problem letting me deposit, what a surprise. But when I want to send to my ledger address account suspended. I Made contact four days ago and althoug... See more
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By far my favourite exchange in the UK - genuine company and good people - particularly compared to alot of the faceless casinos out there constantly shilling their altcoin collection! Easy to use int... See more
Company replied
Difficult to contact. Money I transferred not registered on the platform more than 36 hours after the money was released from my bank. You run normal office hours when crypto markets are operational 2... See more
Company replied
This company is a disaster. It took their banking partner Barclays days to process my bank transfer. CoinCorner support is none existent no reply to emails or the online bot. It takes two days at l... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Cryptocurrency Service
- Currency Exchange Service
- e-Commerce Solution Provider
- Financial Institution
Contact info
18c Carrs Lane, Tromode, Douglas, Isle of Man, IM4 4RG, Douglas, United Kingdom
- +44 333 344 7514
- trustpilot@coincorner.com
- coincorner.com
You should know
3.1
Average
944 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware before Purchasing Crypto!
I would beware of purchasing any Cryptocurrency on Coin corner before you send your verification (KYC) documents.
Luckily I did NOT deposit any money using this platform before sending my documents, as I did not want to face any future problems.
Coin Corner state that they aim to respond to the verification procedure within 24 hours.
I waited 9 days for a response and this was only after sending an Email to enquire what was taking so long.
They ask for a Governent issued Photo ID document.
I sent my Nationl Identity Card which got refused, and they informed me to instead send a Drivers License or Passport.
So basically you are REQUIRED to drive a vehicle or travel abroad to lush destinations in order to be able to purchase cryptocurrency on their platform.
The biggest problem created by this is is if you do not hold a drivers license or passport; AND you have not had documents requested then you are free to deposit money to your Coin Corner account until they ask for these documents; and if you don't have a DL or PP then you are screwed!
They will block your ability to withdraw YOUR money until you provide a drivers license or passport.
Your money will be locked and there is not a thing you can do unless you jump through hoops and obtain one of these documents.
So my advice is to look elsewhere if you are looking into cryptocurrencies.
Binance makes you go through a KYC procedure BEFORE you can purchase crypto, and unlike Coin Corner you can only but crypto after completing it.
Thankfully they had common sense and accepted my government issued ID card and didn't require me to be eligible to drive around in the Bahamas!
March 1, 2022
Unprompted review
Reply from CoinCorner
Hi Paddy,
Thanks for leaving a review, we appreciate all user feedback whether good or bad. We are sorry to see that you did not have a good experience using CoinCorner.
I'm afraid that the only documents that we can accept as proof of identity from UK residents are a valid driving licence or a passport, and if users are unable to provide either of those documents then they will regrettably be unable to verify their account. Users are able to deposit by card up to a pre-verification threshold as you mention, however if they are unable to verify their account after hitting that threshold we would not prevent them from removing any funds they had in their account. Funds would not be locked in the account as users can still sell at that point, and we could then arrange a return of their balances.
We have checked on our end for the reason for the delay in our team getting back to you and this is because the 'Submit' button was not clicked after uploading your document, as this was the case your application did not make it into our queue to be reviewed by the team. Your application was then reviewed upon receipt of your email.
CoinCorner
Reply from CoinCorner
Hi Matthew,
Thanks for leaving a 5* review! It's good to see that you found CoinCorner easy to use, we aim to provide a quick and easy way for our users to buy Bitcoin so to see that you found our platform exactly that is great. We hope to see you back on the site again soon.
CoinCorner
A fantastic safe,secure and easy site to use.
First time user of CoinCorner and I must say how impressed I am with the ease and simplicity of buying,sending and trading. Their website is very easy to use and very secure and safe....CoinCorner will be my "go to" site from now on....highly recommended!
February 20, 2022
Reply from CoinCorner
Hi Rob,
Thanks for leaving a 5* review! Our goal is to make buying bitcoin quick and easy for everyone, so we are very happy to see that you found our platform exactly that. We're delighted to hear that we will be your new go to for buying cryptocurrency and hope you'll give our other products and services, such as our bitcoin cashback service, a try as well. We look forward to welcoming you back to CoinCorner again in the future.
CoinCorner
It was surprisingly easy to buy and…
It was surprisingly easy to buy and transfer bitcoin to my wallet.
February 17, 2022
Reply from CoinCorner
Hi Martin,
Thanks for leaving a 5* review! We aim to make buying bitcoin quick and easy for everyone, so to hear that you found our service just that is great. We hope to see you back using CoinCorner again soon.
CoinCorner
Coincorner is hassle free
Coincorner is hassle free, fuss free, great support and ts and cs
February 17, 2022
Reply from CoinCorner
Hi Jim,
Thanks for leaving a 5* review! We are delighted to see that you have had a good experience using our platform, and we'll be sure to pass your feedback regarding the support received on to the team.
We have a number of other great products such as our bitcoin cashback service and Lightning Network sends and receives that we hope you will give a try when back on the site in the future.
CoinCorner
Reply from CoinCorner
Hi Trevor,
Thanks for leaving a 5* review! We are delighted to see that you had a good experience using CoinCorner, and we hope you'll be back on the site again soon trying out some of our other great products such as our Bitcoin cashback service.
CoinCorner
I like coincorner and that I can…
I like coincorner and that I can purchse BTC and send / receive via lightning in UK - brilliant.
Didn't like paying 25p to add £10 onto coincorner (2.5% charge) - this seems extreme.
Then didn't like paying £1 charge to purchase £9.75 of BTC.
So basically I added £10, but end up with BTC to the value of £8.75. Not sure if they are flat fees and so if I deposit and purchase with larger amounts the fees reduce in % terms?
February 15, 2022
Reply from CoinCorner
Hi Russell,
Thanks for leaving a review. It's great to see that you are happy with the service we provide, and especially that you have tried out our Lightning withdrawal functionality. We do believe that our fees are inline with our main competitors, but our fees are tiered so the buy/sell fee can seem more substantial on smaller deposit amounts.
Our card deposit fee is a fixed 2.5%, so we would also recommend that users fund their account via bank transfer as there are no deposit fees on funds deposited via bank transfer. We use GBP Faster Payments so the funds should arrive with us within a few minutes and will be auto-credited to your account if the reference matches the reference we give you on the site.
CoinCorner
Reply from CoinCorner
Hi Jarmain,
Thanks for leaving a 5* review! We try our best to make buying bitcoin quick and easy, so we're delighted to see that you found our platform super simple.
We hope that you'll be back using CoinCorner again soon.
CoinCorner
Excellent and personable service!
February 8, 2022
Unprompted review
Reply from CoinCorner
Hi Lee,
Thanks for leaving a 5* review, it's great to see that you found our service excellent and were happy with the service that you received.
We hope you'll be back on the site again soon!
CoinCorner
2 accounts no support over phone
They have an international account and a UK account
deposit in 1 for a month no problem, then deposit in another lump sum and its no where to be seen? please can some one help
February 5, 2022
Unprompted review
Reply from CoinCorner
Hi Brendan,
I believe our team have been in touch with you regarding this and explained the reason for this delay and the matter has now been resolved.
Please let the support team know if you have any other queries or issues and they would be happy to help.
CoinCorner
waste of time contacting this company
waste of time contacting this company, they never reply
bought bitcoin then they wanted £7 to send to my wallet, wanted to leave this company for good and they want fee for this fee for that, fees keep changing getting higher so i will end up losing 50% of my money if ii want it back in my bank
just refund me my full money and i will go elsewhere
avoid this site at all costs
February 4, 2022
Unprompted review
Reply from CoinCorner
Hi Andy,
Thanks for leaving a review, we are sorry to see you did not have a good experience with CoinCorner.
I believe our support team have been in touch with you now, and they explained that we had not received any prior emails from you regarding your account or the issues you were having.
We believe our BTC withdrawal fee is inline with our main competitors, and it is a fixed fee and does not fluctuate. We do also have Lightning Network withdrawals available on the site which allows users to withdraw BTC via Lightning with no fee whatsoever, this could be an option in future.
I believe our team do have an open ticket with you regarding this and you will hear back from them via email in due course.
CoinCorner
Does what it says with great customer service
Okay, but just make sure you know what you’re doing.
February 3, 2022
Reply from CoinCorner
Hi Mckenzie,
Thanks for leaving a review. We're happy to see that you had a good experience using CoinCorner and were happy with the customer service you received, we'll be sure to pass this feedback on to the support team.
We hope to see you back using our service again in the future.
CoinCorner
Great service so far!
Great service, easy to use, all buy & sells actioned quickly and efficiently 😊
February 2, 2022
Reply from CoinCorner
Hi Sunny,
Thanks for leaving a 5* review! We aim to make buying bitcoin quick and easy for our users, so to see that you found our service and platform exactly that is great.
We have a number of other great products on the site that you may want to give a try including our bitcoin cashback service which allows you to earn bitcoin back on online purchases.
We hope to see you back on the site again soon!
CoinCorner
Great communication and a professional service
Great communication and a professional service, very happy to be a client/customer.
January 28, 2022
Unprompted review
Reply from CoinCorner
Hi Ross,
Thanks for leaving a 5* review! It is great to see that you have had a good experience using CoinCorner and are happy with the service that we provide. We look forward to welcoming you back on to the platform again soon.
CoinCorner
Quick onboarding for business account…
Quick onboarding for business account and great communication throughout - looking forward to a long relationship
January 28, 2022
Unprompted review
Reply from CoinCorner
Hello,
Thanks for leaving a 5* review, we love to get reviews from our satisfied business customers so this is great to see! We're delighted that you were happy with the speed of our onboarding process and the assistance you received along the way. We hope you'll be back on the site again soon.
CoinCorner
A great product, backed by an excellent team.
Ive been a CoinCorner follower for a while. I found their good humour and down to earth approach quite attractive, compared to a lot of crypto related messaging. I finally got an account, by default, as I was on Coinfloor before.
The site and it's ease of use is certainly a worthwhile start for any crypto novice. Their addition of Lighning shows how customer orientated they are. Everything works smoothly.
January 28, 2022
Reply from CoinCorner
Hi Colin,
Thanks for leaving a 5* review, it was a great to read! We're delighted to see that you like our approach and that you got a chance to give our services a try following your migration from Coinfloor.
We aim to make buying crypto quick and easy for everyone so to see that you found our platform exactly that is great, and we love to see our users taking advantage of the Lightning Network functionality on the site! There is more exciting products and additions to the site coming in the coming months, so keep an eye out.
We hope to see you back using CoinCorner again soon.
CoinCorner
Charging too much
January 26, 2022
Reply from CoinCorner
Hi Belinda,
Thanks for leaving a review, we are disappointed to see that you did not have a good experience on out site. We believe that our fees are inline with our main competitors, however there are ways to limit the fees you are subject to when using our services.
Users can deposit by bank transfer where there are no deposit fees, and we also offer Lightning Network withdrawals that allow users to transfer BTC to another Lightning compatible wallet with no fee. We would recommend giving these a go if you decide to use our services again in the future.
CoinCorner
My experience using this crypto…
My experience using this crypto platform has been very good.
January 17, 2022
Reply from CoinCorner
Hi John,
Thanks for leaving a 5* review, we are delighted to see that you had a good experience using CoinCorner and we hope that you will be back on the platform again soon.
CoinCorner
Very fast and efficient service
Very fast and efficient service, I was able to purchase Bitcoin with ease! Thank you.
January 13, 2022
Efficient Service
Quick informative and friendly response to a customer service query. Full verification process efficiently handled as was a crypto purchase and sale. Impressed!
January 12, 2022
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