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Rated 2 out of 5 stars

I used their mining platform for roughly three months before they abruptly accused me of violating their terms and froze all of my Bitcoin. By last week, their website had completely vanished. In tota... See more

Rated 1 out of 5 stars

This is not a honest company with a good reputation . I purchased some crypto from there ATM, The crypto did not arrive nor money was refunded . The customer support has stopped responding . My sole a... See more

Rated 5 out of 5 stars

Your account executive , Eric Golden, in Las Vegas , has been extremely helpful in all aspects of orienting me to both your preferred wiring instructions as well as your ATM operations. Phone suppor... See more

Company replied

Rated 5 out of 5 stars

I have truly enjoyed doing business with my client manager, a young man named Zaid. He has always been Johnny on the spot for me answering questions for me. We communicate mostly by text which is just... See more

Company details

  1. Cryptocurrency Service

Written by the company

CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022. CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.


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3.5

Average

TrustScore 3.5 out of 5

195 reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Be Dedicated and Transparent

I've just used CoinFlip wire transfer service and as well its ATM before. It is amazing! The Client manager Isiah Aslam is very dedicated and transparent. What he has promised is what he executed till the process completion. The communication channel is easy to reach which brings no distance at all. For using ATM experience, To be honest, the location availability is very limited. I suggest to Install ATMs everywhere in Toronto area.
The only reason I did not offer 5 star was that due to the technical issue the coins were not released in the same day as supposed to be.

December 18, 2025
Unprompted review
Rated 3 out of 5 stars

Good platform but there are serious…

Good platform but there are serious concerns about the extremely high fees and internal policies . i gave #PAYMINE..# a chance and it has been a evergreen memory. Superb service and i have been paid with ease.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I USED THE CONFLIP ATM MACHINE LOCATED…CARSON, CA...AT THE GAS STATION

I USED THE CONFLIP ATM MACHINE LOCATED IN CARSON ON AVALON..AT THE GAS STATION...It was great ...my transaction was easy and fantastic...I have used this same ATM about 5 other times in the past....I love the location and the ease of use...
It's located right across from the main post office of Carson, CA...down the street from the Carson CA,,City Hall..Once you use a COINFLIP ATM Machine...It gets easier to use the 2nd or 3rd time around.....Start using them today....YOU WILL BE SATISFIED...Chris Morrison...Carson, CA

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use this bullshit ass service they…

Dont use this bullshit ass service they will hold your crypto for ages for security and verification purposes this place is a joke the highest fees the biggest scam be aware no where in their terms of service does this hold appear idk how this place has an average of 3.9 stars on trust pilot must be their fake reviews save yourself the headache

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

This place is a complete rip off $300…

This place is a complete rip off $300 they took $60 wtf !!! That is terrible ... Cost .. wtf... Don't use this place they are crooks.. just use cash app or speed wallet these guys suck... Your money out of your wallet. If I had any warning I wouldn't of even purchased.If thats the cost of the future then we are in for it!!CROOKS PIRATES CHEATS AND THIEVES!!!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Coinflip rip-off fees

Though coinflip is handy the fee are way over the top. I deposited $1,000 their fee was 15% = $150.00 the the give you a discount of 30% of their fee = $45.00. So the result to deposit $1,000 cost you $105.00.
I did the same via the bank using PayID, cost a few dollars!
Coinflip you need to be more competitive until you do I'll no longer use you as I feel.lm being ripped off!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

My experience using this company has…

My experience using this company has been horrible and i will not advice anyone to use there service but rather just follow my photo lead for a smooth amazing experience .

September 4, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Hello Charles, sorry to hear you had a poor experience with us. If there is anything we can do to make your experience with us better, please let us know: https://coinflip.tech/support

Rated 1 out of 5 stars

Horrible

Horrible. Fees are 15% and my SOL for 100$ never came... still waiting after 5 days...support can't help with nothing since they say "after its in a blockchain, we cant speed up the process". The problem is - my money and solana is not even in the blockchain. Its on their website "Pending" for 5-6 days already.
GO AWAY FROM THEM!! You will never see your money again

August 24, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Hello Daividas, sorry to hear you've been having issues with your transaction. Please call our 24/7 customer support team at 877-757-2646 and one of our agents will be able to assist you.

Rated 1 out of 5 stars

USE A COMPETENT VENDOR

Good company until you make a complaint
3 year customer. Bought $ 150000 BTC
20% to CoinFlip
Last week I had two issues On two different machines had issues- stopped mid transaction
Called and complained. Did get funds
Next time I tried a transaction, I was told that
I was terminated
Reason not given

USE ANOTHER VENDOR

August 17, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Hello Bob, our terms of service, as well as our regulatory obligations, give CoinFlip the ability to terminate services at our discretion. For more information, please refer to our Terms of Service here: https://coinflip.tech/terms/terms-of-service

Rated 5 out of 5 stars

First Contact!

Isiah Aslam Account Manager was very helpful as I am
pretty much a Novice i appreciated him guiding me through the process to set up a wallet. I look forward to dealing with and learning from him in the future!

August 12, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Hi Gerald, we appreciate you taking the time to leave us such a great review! Thanks for the kind words, which we'll pass along to the rest of the team - especially Isiah!

Rated 5 out of 5 stars

Danika is very professional and answers…

Danika is very professional and answers all my questions. If I do have a problem, she gets it corrected. I appreciate it the type of performance that I have received. If she's not available, one of the colleagues will handle the situation for me.
Thank you

August 11, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Thank you for the wonderful review, Dawn! We pride ourselves on providing best-in-class service for all our customers, and it's nice to hear when we've succeeded. We appreciate the kind words and will pass them along to the rest of the team (especially Danika)!

Rated 1 out of 5 stars

This was my first time trying…

This was my first time trying CoinFlip’s Bitcoin ATM, and unfortunately, the experience has been frustrating. I purchased $3,500 worth of BTC from their machine located at 750 9th Ave C, Longmont, CO 80501, and it’s been hours with my transaction still showing “Pending.”

For a first time user, this leaves a bad impression. I expected faster processing and better transparency. I’ve reached out to support and I’m still waiting for a proper resolution. If CoinFlip wants to build trust, especially with first time users, they really need to improve on speed and communication. I’ll update this review if the issue is resolved. Until this is resolved, I can’t recommend this service to anyone.

July 14, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Hello Jon, sorry to hear you had difficulty with your transaction. Please contact our 24/7 customer support team and one of our agents will be able to look into this for you: https://coinflip.tech/support

Rated 5 out of 5 stars

Very good service

Very good service, it gives me confidence to continue with coinflip and I especially appreciate the services of Isiah Aslam, thank you

June 20, 2025
Unprompted review
CoinFlip logo

Reply from CoinFlip

Thanks so much for the wonderful review, Etienne! We appreciate the kind words and will share them with the rest of the team (especially Isiah)!

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