CoinsBack Casino Reviews 

**Update 2
So I'm pleased to say I received my redemption. I only have a few suggestions for improvement.
1. Don't say a redemption WILL be paid no later than a certain date if not absolutely sure . Like review has been done and you can meet the deadline you have set. Because if you say it will be and it's not, your customer will for sure have some questions as to why.
2. If unable to meet a deadline that you set, reach out and it respond to the customer with details and clear explanations as to what is going. It will help the customer feel reassured that they aren't being misled.
3. When you do reach out, make sure it's a human interaction not a generic automated response , that doesn't explain anything except that payment is delayed. I assure you the customer already knows it's delayed.
4. If you just do these few things, customers won't think the wrong things or give bad reviews. With so many casinos that are very unprofessional, it's understandable that we may get a bit uneasy when it comes to things like money. If someone trusts your establishment enough to deposit their money...take it as a compliment and do right and stand by what you are offering to your customers. Theres enough misguided and unfriendly people in the world. So if you aren't part of the bad do everything you can to be good and spread good.
Thank you for paying me my winnings. I appreciate your casino being a safe and friendly place to deposit.
**Update 1
Still nothing. My account is fully verified and CoinsBack set a specific deadline for processing my redemption. That deadline has now passed, yet my funds remain held with zero explanation.
What makes this situation alarming is the complete lack of real customer support. Every attempt I have made to inquire about the delay or the missed deadline on my account has been met exclusively with identical, auto-generated bot responses. I have been entirely unable to speak with or receive an answer from an actual human representative.
Setting explicit timelines and then failing to honor them—while only responding with automated replies—raises serious questions about MW LIMITED's account transparency rules and guidelines and basic operational integrity. Under their operator terms (MW Services Limited) and standard consumer fairness practices, players are entitled to clear, accurate accounting and genuine support when a payout is delayed.
**Update to 1st review
So unfortunately I have to add to the extremely good review I've given below. Because I have had absolutely no activity on my redemption and I have been told that all my documents and everything had been approved and verified. Yet nothing. There's plenty of casinos that will process a redemption in a very prompt manner. So there's absolutely no excuse for it to be this long. I'm really sucks because this casinos really fun to play it and hopefully it'll be resolved soon and I can end this review in a positive note but it's not looking that way

CoinsBack Casino is the fricken best! It's the only casino that gives back when you play. Every spin you get something back. Games are fair. I just did my 1st redemption. So 🤞they follow redemption regulations. If so Coinsback casino is truly the only place to deposit, play and win.

I just have to add. The customer service is extremely professional and courteous. Very patient. Answered all my ridiculous questions about the redemption process. This casino seriously sets the standard of excellence. Now I just wait for the deposit to hit the bank🤞🤞

Because I been waiting for my money for 5 days I won

Took a little while for my proof of address to be reviewed had to finally reach out to support via email, but once I done that the next day i was verified and able to redeem. Once the redemption is approved and processed I'll update my review with the timeframe for redemptions

They would be good but so far they are looking unreliable on the cash out. They didn't cash out on weekends or holidays and I've submitted my request 5 or more days ago and nothing has changed.

This casino really does rank the top with more wins. Redeeming takes patience though

One of the best casino sites out there every time I've played I've won the redeeming process is fairly quick as well!

I won after purchasing a coin deal July 9th about 3pm requested a redemption and I am still waiting, I am kind of curious if coinsback even pays out? Does it usually take so long? Not a good experience at the time waiting 😕

UPDATE:
I AM STILL WAITING. UGH🤬

UPDATE: JULY 17
I was just notified that they try to pay me today but my skrill account is now under review for some reason so the money was sent back to coinsback.
Wow! If its not one thing its everything!

Update:
Status
Jul 17, 2026 1:39 PM
Your redemption is in our review queue.
Your money will be on its way by Wednesday, July 22 at the latest < This is there message

I have not gotten anything yet.

I submitted a redemption request on July 8th via Trustly with my Trustly connected bank account (which is an instant payout method per Coinsback Casino's listed information). As of today, July 14th, Coinsback still has not even reviewed my redemption request and each time I have reached out to "support" they have made up a new excuse or just copy and pasted their generic response stating that their typical redemption time frames are 1-3 days for most redemption types and then they say it can take longer if your account isn't already verified (MINE IS ALREADY VERIFIED). I have replied informing them that it has been more than 3 days and they just don't respond. I am a DIAMOND VIP at numerous other social casinos and I have never experienced such awful treatment. I will not give a single penny to Coinsback EVER again. This company is a SCAM. DO NOT PLAY ON THIS SITE EVER!!!!

Everything has been great 2 thumbs up !! Lots of games , excellent customer service. Alex is a first class gentleman he made everything smooth for my account update.

This first time redeeming so waiting but games are great

Out right one of the best experiences I've had with online gaming.

The redemption process is incredibly slow. I’m now on day 6 after redeeming 700 SC, and there has been absolutely no progress. My redemption still says the team will review it “shortly,” which is frustrating after nearly a week. I contacted customer support, and they essentially told me that this is normal for a first redemption. I’ve redeemed SC from several other sweepstakes casinos, and this has been, by far, the slowest redemption process I’ve experienced. I would stay away from this platform. My feeling is that they have cash flow problems.

Great selection of cool games. They give you bonus game free spins that actually have fair chance of winning.

I'm in the process of redeeming rn I will do another review afterwards to let you know how it goes!

Fun games. Pays out. And easy verification process

I sneezed and it was all gone. Talk about a website that takes, takes, and takes. Nothing, zip, nada, itbwas horrible. Not a line it or any thing. Don't waste your time, I did that for you. Pick any other website to play, avoid this one.

Was great at first but now they’re slacking on redemptions… I’ve been waiting since the 8th. Used to get it next day. Support is no help. I was told mine is in the next batch or whatever but still nothing.

Great game with legit payouts!!

Five stars ✨