CoinsBack Casino Reviews 

681
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 664 reviews, most reviewers were somewhat happy with their experience overall. Customers generally enjoy the variety of games and the engaging user experience, finding the platform easy to navigate. Many also appreciate the unique 'coins back' feature, which adds value to their play. The verification process is often described as straightforward and quick, contributing to a positive initial impression. However, some people were dissatisfied with the redemption process, frequently reporting slow payouts and extended waiting times for their winnings. Many reviewers also experienced significant issues with customer service, describing it as unresponsive or non-existent, with some noting reliance on AI chatbots. This lack of support often complicates the already lengthy withdrawal procedures.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the innovative CoinsBack... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use, great user... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising it as a fantastic, legitimate, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and painless payouts, sometimes... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting that support is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love this casino. The coins back feature feels great. First redemption takes awhile but hopefully my next will be quicker. Slots feel a little tight on the payout end but I’ve cashed out over $1,300 s... See more

Rated 4 out of 5 stars

So far the game play has been above average. Not a large amount of bonus play, but the payouts from bonuses have been better than other platforms. Just started the redemption process so I can't comme... See more

Rated 5 out of 5 stars

Absolutely love CoinsBack Casino!! Fun games, and easy verification! Payout is quick and painless! Best online casino I have played by far!! Thanks CoinsBack Casino for all the fun!!!

Rated 5 out of 5 stars

Highly recommend. This was one of the first sites I've used when I started my online gaming experience just recently. I started winning immediately no matter what game I played. I tend to switch out... See more


Company details

  1. #19 of 24 best companies in Casino
  2. #113 of 121 best companies in Gaming service Provider
  3. #19 of 25 best companies in Online Casino or Bookmaker

Contact info

3.7

Average

TrustScore 3.5 out of 5

681 reviews

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3.7

All reviews

(681)

678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I won after purchasing a coin deal July…

I won after purchasing a coin deal July 9th about 3pm requested a redemption and I am still waiting, I am kind of curious if coinsback even pays out? Does it usually take so long? Not a good experience at the time waiting 😕

UPDATE:
I AM STILL WAITING. UGH🤬

UPDATE: JULY 17
I was just notified that they try to pay me today but my skrill account is now under review for some reason so the money was sent back to coinsback.
Wow! If its not one thing its everything!

Update:
Status
Jul 17, 2026 1:39 PM
Your redemption is in our review queue.
Your money will be on its way by Wednesday, July 22 at the latest < This is there message

I have not gotten anything yet.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY ON THIS SITE!! SCAM SCAM SCAM

I submitted a redemption request on July 8th via Trustly with my Trustly connected bank account (which is an instant payout method per Coinsback Casino's listed information). As of today, July 14th, Coinsback still has not even reviewed my redemption request and each time I have reached out to "support" they have made up a new excuse or just copy and pasted their generic response stating that their typical redemption time frames are 1-3 days for most redemption types and then they say it can take longer if your account isn't already verified (MINE IS ALREADY VERIFIED). I have replied informing them that it has been more than 3 days and they just don't respond. I am a DIAMOND VIP at numerous other social casinos and I have never experienced such awful treatment. I will not give a single penny to Coinsback EVER again. This company is a SCAM. DO NOT PLAY ON THIS SITE EVER!!!!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good to go !!!

Everything has been great 2 thumbs up !! Lots of games , excellent customer service. Alex is a first class gentleman he made everything smooth for my account update.

July 7, 2026
Rated 1 out of 5 stars

The redemption process is incredibly…

The redemption process is incredibly slow. I’m now on day 6 after redeeming 700 SC, and there has been absolutely no progress. My redemption still says the team will review it “shortly,” which is frustrating after nearly a week. I contacted customer support, and they essentially told me that this is normal for a first redemption. I’ve redeemed SC from several other sweepstakes casinos, and this has been, by far, the slowest redemption process I’ve experienced. I would stay away from this platform. My feeling is that they have cash flow problems.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

I sneezed and it was all gone

I sneezed and it was all gone. Talk about a website that takes, takes, and takes. Nothing, zip, nada, itbwas horrible. Not a line it or any thing. Don't waste your time, I did that for you. Pick any other website to play, avoid this one.

July 13, 2026
Unprompted review
Rated 2 out of 5 stars

Was great at first but now they’re…

Was great at first but now they’re slacking on redemptions… I’ve been waiting since the 8th. Used to get it next day. Support is no help. I was told mine is in the next batch or whatever but still nothing.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely DO NOT play here

Absolutely DO NOT play here! Complete and total fraud. After first time logging on it’s clear as day being manipulated. You’re totally getting ripped off and cheated

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

The uniqueness and variety of games…

The uniqueness and variety of games plus most Slots big names plus shooting games and most importantly what I love almost best and I think is pure genius is the coins back hence the name coins back casino awesome thank you guys/gals for being so so awesome and a cut above. Making this platform a definite 10 star out of 10 stars.

July 13, 2026

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