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CoinTracking Reviews 363

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick responses and a personalized approach that effectively resolves issues. Reviewers find the service easy to use, especially for managing crypto portfolios and generating tax reports, appreciating its efficiency and the detailed information provided. However, some people were dissatisfied with the support, mentioning instances of incorrect answers, tickets being closed prematurely, or a perceived lack of assistance for complex issues. A few other people also felt that the user interface could be outdated and that CSV imports could be complicated, leading to a steep learning curve for new users.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for their... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team's... See more

User experience

Clients share positive opinions on user experience, finding it a useful tool that makes managing crypto... See more

Service

Customers had positive experiences with service. Many reviewers praised the immediate communication, expert... See more

Product

People report positive experiences with the product. Customers are satisfied with CoinTracking, finding it a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great tool, using it for many of our clients to process their crypto assets. Many features with a ton of settings on how to calculate your taxes correctly. Fast loading pages even with 100k transact... See more

Company replied

Rated 5 out of 5 stars

I have had several problems with balances not being correct, and having the Full Service Team there to help sort things out has been a life saver. Julian has taken care of my account for 4 years and k... See more

Company replied

Rated 5 out of 5 stars

Facing a problem is never fun, but it can happen. In such a case I appreciated that the Support of Cointracking did not play hide-and-seek and simply explained the (possible) cause, what they were doi... See more

Rated 5 out of 5 stars

Great experience reaching out to CT's support team. They got right back to me and resolved a stressful issue quickly. I have loved the application for years and was pleasantly surprised to find their... See more

Company replied


Company details

  1. Cryptocurrency Service
  2. Tax Preparation Service
  3. Tax Preparation Software

Written by the company

CoinTracking is the leading crypto portfolio tracker and crypto tax calculator in the market. Since 2013, CoinTracking has attracted over 1.1 million customers worldwide, including 25k+ corporate clients, with a portfolio value of over $41.5 billion. With CoinTracking, you can import your crypto trades from over 100+ exchanges by CSV or API, get your gains automatically calculated, manage your portfolio, and generate tax reports. CoinTracking supports all the newest trends like NFTs, DeFi, and DAOs to support your crypto journey. On top of its hundreds of importing options, CoinTracking offers 25+ advanced reporting features, 14 compliant accounting methods, a Full Service with professional accountants, tax reports for 100+ countries, and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Helpful but could use a design overhaul

CoinTracking gets the job done, especially for tax reporting. However, the interface feels a bit outdated, and it takes a while to get used to. Once you do, it super powerful, but they really should modernize the design,

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Pretty useful

It took me a hot minute to make it work, but the support team is superb and pretty much led me through the entire process. Got my tax report done quickly and now I think I'll give the portfolio tracking option a go.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Best deal on the market

Best deal on the market. Easy to register. There is an option to sign up anonymously without email. It was easy to import the data from all of my exchanges and wallets. In most cases I used API integration. For some I've used CSV import. Some transactions required my manual work, but hopefully it was comfortable to edit them with the bulk editor. Also, it was helpful to have backups. System works fine with almost 15k transactions.

There are a lot of useful reports, for example "Realized and Unrealized Gains" and Tax-privileged Coins (Short & Long). There is also NFT Center.

Customer support is responsive and very helpful.

I created my tax report quickly and without any problem. Cool that there is integration with Turbotax.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Integration with a lot of exchanges

Cointracking's integration with various exchanges makes tracking my trades seamless. Importing data is quick and painless, and it keeps my portfolio up to date automatically. Highly recommend for active trades.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Accurate Reporting

The accuracy of Cointracking's reports is impressive. It handled my complex transaction history with ease, and the tax reports were spot on. It has become an essential part of my crypto toolkit.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive Support

Cointracking's support team is fantastic. They helped me through the initial setup and import issues. Now, I can't imagine managing my crypto portfolio and taxes without it. Worth every penny!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

User-friendly interface

Was skeptical about Cointracking at first due to its interface, but it turned out to be very user-friendly. The import process is straightforward. and the tax reports are incredibly detailed. Very satisfied with my choice.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Cost-Effective fro heavy users.

Moved from koinly to Cointracking due to cost. With my transaction volume, koinly was getting too expensive. CT had a learning curve, but support was great. The loss harvesting feature reduced my tax bill. Will use it again!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Replacing manual tracking

Switched form my trusty Excel file to Cointracking, thanks to a friend's recommendation. Despite the old-school design, it works best for my imports compared to other free tools It's been a solid upgrade!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

effortless tax season

Coitracking made tax season a breeze. The tax reporting feature is incredibly efficient and saved me a ton of time. I don't use all the reports, but he main dashboard is just what I need. Highly recommend!

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

I actually only realized this year that…

I actually only realized this year that Cointracking can do all this, I've been using the mobile app since 2021 and never figured this out! Why did no one show me this before? I did my crypto report in 15 minutes. Thanks, crypto community for keeping me in the dark all this time! I think I,ll needs to upgrade soon, but it's totally worth it. Just see their YT tutorials first, it makes starting with the imports and such much easier,

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Coin Tracking is the best

Coin Tracking is the best! I can't imagine doing my crypto taxes without it anymore. Once you figure it out, it is also uber useful for checking up on the portfolio performance. I've got the mobile app too and use it every day, works well with the desktop.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I moved to CT from koinly because of…

I moved to CT from koinly because of the price. For my amount of transactions, Koinly started getting really expensive. CT is a little more difficult to use in the beginning but their support helps a lot and you get used to it. My tax amount is smaller this year too thanks to the loss harvesting features, I'll use it again next year!

May 16, 2024
Unprompted review
Rated 4 out of 5 stars

Cointracking is what replaced the Excel…

Cointracking is what replaced the Excel I've been using for the last few years. A friend recommended the tool to me but I wasn't sure about it because of the oldscholl design. But after trying a couple of other similar products (the free versions), Cointracking is the one that worked best for my imports,

May 15, 2024
Unprompted review
Rated 4 out of 5 stars

Cointracking is a lifesaver for me

Cointracking is a lifesaver for me. I started using it for portfolio tracking, but tax reporting, turned out great for tax season, saved me hours of work. I don't use all of the reports, the main dashboard is enough for me. Highly recommend!

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

I cancelled renewals and had a free…

I cancelled renewals and had a free account since March 21 as I was no longer very active in crypto so had no value in the product anymore. I have just received a invoice dated 30 March 2024 telling me that I have been "updated" and the charge is 566.83 EUR for the year to 30 March 2025. I had not made any request for any service to be activated or renewed and they have unilaterally put me on one of the highest bands of "expert". I have sent them a mail and if I dont get an answer by the middle of the week with go to the Bavarian Poilice who did with cybercrime with the case

Updated after request from CoinTracking
It took close to a month to resolve and they told me "You should also have received a notification that your subscription to our premium membership would be extended several days before the renewal date if you have stated a valid email address on your CoinTracking Account. In your case, you may have not received a notification because you did not verify your email address in your account.
Your subscription wasn't canceled on your part, therefore, your subscription was automatically renewed.

We noticed however that the auto-renewal wasn't executed the year afterward and accumulated over time to result in this last payment! This is actually a shocking unique occurrence and we have already escalated it to our developers. This should have not occurred and we are happy that you reached out in order for us to investigate this matter further. We apologize for any inconvenience this may have caused " ie I didnt renew for 3 years and then they automatically back billed at a higher plan and claim it was a "unique" and system problem. The system is clearly very faulty or is revenue seeking .

26 April 2025, I updated the review after a request from the company and they then sent me this . "
From: CoinTracking supportatcointracking.freshdesk.com
Sent: 07 April 2025 20:29
To: paul@xxx
Subject: CoinTracking Ticket Created - Follow-up Regarding the Trustpilot Review for CoinTracking

Hello ,

Thanks for your feedback.
A CoinTracking support representative will be reviewing your request and will send you a personal response shortly.
Thank you for your patience.

Best regards,
CoinTracking Support Team

Still no response 3 weeks later. Given they were the ones who asked for follow up its a bit poor for then not to follow up as they indicated. Customer service has just been very poor and cannot recommend relying on them for services

March 30, 2024
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you for sharing your experience. We see that this review is a bit older, so we just wanted to check if everything has been resolved since then.

If everything has been sorted out, we would greatly appreciate it if you could consider updating your review. If there's anything we can assist you with further, please don’t hesitate to reach out to us at support@cointracking.info with the code TP-355 in the subject line.

Rated 5 out of 5 stars

Simply the best tax tool on the market

I have used multiple crypto tax software tools and CoinTracking is, by a considerable margin, the best one as it provides more insight, data analysis, reports, charts and graphs than any other one I have used. It also features the most insightful portfolio tracker I've used as well.

My favourite report is the long and short tax-privileged report, I have not seen this elsewhere. If you live in a country that doesn't tax crypto held for over 1 year, CoinTracking tells you exactly how much of each crypto you can sell tax-free.

I've also used their full tax service to sort out my crypto tax mess from years of playing around in DeFi and their team was incredibly professional, helpful, friendly and informative. For the first time in years, I am finally confident that my crypto-tax situation is compliant.

March 26, 2024
Unprompted review

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