CoinTracking Reviews 366

An absolute waste of time. They advertise 'automatic API import' which in fact does not work - the fact which the support admits over email after you buy the subscription. The same support then goes on to ignore all the subsequent chaser emails on the automatic API import issue. Have chased about 20 times on the same issue so far asking for at least a reaction to my emails. But all my emails are being just ignored for 2.5 months already.

Just a waste of money. They don't provide the service that they advertise.

Easy to use and understand, can import any wallet/cex/dex transactions.

Highly recommend!

I am very happy with the support of CoinTracking. Having contacted them several times with all kinds of questions they patiently helped me again and again at no extra charge e.g. when there were inconsistencies in the data coming from a certain trading platform.
Very recommendable!

Have used CoinTracking.info for many years and has been the best, most robust tool for tracking and taxes.

I searched a long time to find the best tracking tool for my crypto assets and I think I found it now. CoinTracking is the best tool, for tracking and tax reports. I never have problems with my tax report in Germany. Thank you.
And a big thanks to the fastest and friendly support I have ever met.
U all do an amazing job. I appreciate that much. 👍🏻

I’ve used CoinTracking since 2017 and I have always received knowledgeable product insight and exceptional customer service. Dr. Christiane Williams, CoinTracking Support Supervisor & Head of Business Operations is a consummate business professional. Christiane always provides quick, insightful replies to resolve my data capture, analysis or reporting questions.
Crypto transaction capture, analysis and reporting is a complex requirement in a quickly evolving industry with new and innovative products. The capture and reporting complexity is further complicated by numerous data standards, Exchange reporting formats, API capabilities/limitations, combined with new and unique tax reporting requirements by country. Therefore, crypto investors need cutting edge tools to be able to track, analyze and accurately report on their investing activities. If you are serious about crypto, I recommend that you try CoinTracking.

I've used this service for several years because I have all my data with them, but I must say the UI/UX is terrible and unprofessional. It make the service barrely usable for begginers. Indeed, the web site is extremely complicated to use because nothing is done right to help the user enter transactions and present the data correctly. For example, in some table the decimal separator is the comma and in some other tables it's the dot, so of course it create issue when copy pasting data. There is absolutly no rational in the user interface. The menus don't really help navigation through the site and automatic import of trades create duplicates. But the worse is the user interface. It's sloppy, old and confusing. It was made by someone who knew nothing about interface design or the importance of user experience. Don't get fooled by the nice homepage it's litteraly web 1.0. Good luck if you plan to use it !

Andreas from the support crew was so patient and knowledgable. Excellent experience with Cointracking support.

The service was unusable in the way it is advertised, so I requested a refund. First they offered me support instead of refund, the support could not help me too. Repeated my refund request. Six weeks later they tell me they have not proceeded with the refund because I was offered more support in their reply and I have not confirmed FOR THE THIRD TIME that I want my money back. Come on, I do not have to do that. They will do everything to drag the refund as long as possible, not a serious company.

Update: the issue has been resolved after 7 weeks. I do not recommend to deal with this company. Their software does not work as advertised as described in other ratings and they will do everything to not refund you for the longest time possible by using questionable tactics

I think having a Coin Tracking , “Provides clear direction ,Demonstrates a willingness,
Manages team resources effectively and efficiently.

I used the plattform for over one year.
There are many helpful additional notes on the pages for executing all the complicated processes.

But the best thing is the support actually. I had some issues and they helped me with many informations, concrete proposals and understanding.

Very good service over all

Very friendly, effective and competent support. My concern was even resolved with the adaptation of an interface within 1-2 days.
THAT is really customer service and customer orientation.

Cointracking knows how to treat costumers!

Dr. Christiane Williams who helped me answered all of my questions quickly, respectfully and promptly.

I appreciate that!

As a first- time user, it took me some time to enter 2 years worth of transactions via. csv- files, but it was manageable. Then I had to check them and get rid of mistakes as reported by the system. Fortunately, I received help from the Cointracking support team. Andreas Z kindly helped me to navigate the whole procedure. I think this is a great service, considering I am using the website for free. And I got my tax report in the end. Thank you, Andreas and all the best with the website!

Not perfect, but still the best cointracking software for serious traders. It takes a little while to learn it, but it's definitely worth learning if you are hoping to get accurate calculations.

Those who don't have many transactions might want to look elsewhere for a free solution.

Good, really good

Terrible - if you use Binance then it is useless as the API doesn't download everything and they expect you to then spend hours importing csv files as well as entering manually some transactions. I was in the top payment tier too.

2 years ago, I decided to purchase "2 year unlimited" and recently I decided to go lifetime unlimited.

The support are really great and responsive, they are very polite.

The only issue is that it can take a bit of time to understand the process of importing everything and can require a lot of deleting all trades and starting fresh to figure it out which is time consuming... Perhaps a step-by-step mode for new users would ease people in?