By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought a shirt in valencia, print got destroyed in less than two weeks (50 euro shirt btw) Bought two and the other shirt was completely fine (same material and washed the same way)?? Contacted cu... See more
Company replied
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
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Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Reply from Cold Culture
Thank you so much for your continued trust in us! We’re really happy to hear that everything has gone smoothly with your orders so far. Hope you keep enjoying your Cold Culture pieces — and hopefully many more packages to come.
Returns cost 14 euros… The pants came…
Returns cost 14 euros… The pants came late and were damaged. And it’s really hard to contact them
May 20, 2026
Unprompted review
Reply from Cold Culture
Te hemos contactado porque queremos ayudarte a resolver esta incidencia cuanto antes. Cuando puedas, revisa tu bandeja de entrada para que podamos darte una solución lo más rápido posible. Sentimos las molestias y quedamos pendientes de tu respuesta.
They kept me updated all the way and…
They kept me updated all the way and the delivery was quick
April 27, 2026
Reply from Cold Culture
Thank you so much for your feedback! We’re really happy to hear that you felt well informed throughout the process and that your order arrived quickly. We truly appreciate your support and hope you enjoy your new pieces.
Slow shipment process
I chose to buy new clothing pieces at Cold Culture mainly because I read about quick delivery, I ordered 4 items on 12th of May and the status called “we’re preparing this items for shipping” still has not updated after 7 days. I contacted customer service and they told me there was going to be a slight delay because of 1 item in my purchase being in high demand, which is a reasonable answer but there is however NO way to find out when they will finalise the shipment and when it will arrive at my home… really annoying to be honest, especially regarding the fact that I spent 220€ and have already been waiting for a week
May 18, 2026
Unprompted review
Reply from Cold Culture
We’re really sorry to hear about your experience and completely understand how frustrating this situation can be, especially after waiting several days for an update on your order.
We previously requested your order details here because we’d like to review your case properly and help you as soon as possible with the most accurate information regarding your shipment. We truly appreciate your patience and hope to resolve this situation for you shortly.
Very poor customer service and no…
Very poor customer service and no proper resolution
My experience with this company has been extremely disappointing.
I received the wrong item (a different shirt than what I ordered) and immediately tried to resolve the issue through customer service. Unfortunately, I did not receive any response despite sending multiple emails (around 8 in total).
As I received no reply, I eventually went to the physical store in Amsterdam myself to resolve the issue. I returned the incorrect item there and was told it would be handled internally.
However, to this day I still have:
* No confirmation that my return has been processed
* No replacement item sent
* No clear communication or updates
Even after the store staff contacted customer service directly on my behalf, I still did not receive any response.
Overall, this has been a very frustrating experience with extremely poor communication and no proper follow-up, despite me doing everything correctly and even going to the store in person.
I would advise others to be cautious, especially when it comes to returns and customer support, as getting a resolution appears to be very difficult.
May 18, 2026
Unprompted review
Reply from Cold Culture
Hello! We are sorry about what happened with your order. We have contacted you to resolve your issue as soon as possible.
Reply from Cold Culture
Hello! We are very sorry about what happened.
We can see that you have sent the item back to us and that you have requested a refund. Once your order arrives at our facilities, the refund will be processed. If you have any questions or would like more information about your return, please do not hesitate to contact us at hello@coldcultureworldwide.com
I ordered a long-sleeved top from Cold…
I ordered a long-sleeved top from Cold Culture, and then, after more than a week, I received an email saying there had been a problem with my address and they’d sent the item back. I emailed them my address again, and they said the item would arrive on 11 May 2026, but I haven’t heard anything since. However, I’m receiving review emails, which I find cheeky when the long-sleeved top hasn’t even arrived yet.
April 28, 2026
Reply from Cold Culture
Hello! We are very sorry for what happened with your order. We have contacted you via email in order to resolve your issue as soon as possible.
12€ for a return is insane
12€ for a return is insane, plus how are the joggers so short when I am skinny, 1.80m tall and I took size L. For these prices, ridiculous
Edit: After this review, the private customer service responded to me: „Ishould have looked into their return policy before purchasing something“ 🤡
May 13, 2026
Unprompted review
Reply from Cold Culture
We are truly sorry to hear that your experience was not positive. We understand your frustration both with the return cost and the fit of the product. We take your feedback very seriously and will share it with our team to continue improving both our sizing and return policies. If you need any help with your specific case, we will be happy to look into it with you.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you liked the clothing and that the delivery was fast. We hope to see you again soon.
This hoodie had a completely different…
This hoodie had a completely different fit and quality than a previous hoodie I had purchased, despite being the same size and description.
April 28, 2026
Reply from Cold Culture
Hello, thank you for your feedback. We’re sorry to hear the hoodie did not match the fit and quality of your previous purchase. We understand how disappointing this can be, especially when ordering the same size and item description.
Reply from Cold Culture
Thanks for your feedback! We're glad we could help quickly with the size issue and that everything worked out well. We really appreciate your support!
Bad delivery services received order yet placed…
I haven’t received my order yet placed 2 weeks ago in Europe. It should have been delivered within 1 week max. Poor delivery services, weak tracking system.
April 28, 2026
Reply from Cold Culture
Hello! We are very sorry for the delay with your order. We have contacted you by email to provide a solution and an update regarding your issue.
Delivery was on time and the product…
Delivery was on time and the product quality was really good!!! Looking forward to shopping with you guys again... thankyou
April 27, 2026
Reply from Cold Culture
Thanks so much for your kind words! We're really happy to hear your order arrived on time and that you loved the quality. We truly appreciate your support and can't wait to have you shop with us again!
Amazing service and amazing pieces
April 27, 2026
Reply from Cold Culture
Thank you so much! We're really happy to hear that you’re enjoying both our service and our pieces. We truly appreciate your support!
Bad quality
I visited your boutique in Paris. The in-store assistance was poor. I bought a T-shirt. I really loved it when I saw it in-store, but after 2 days, I wore it for the first time and realised there was a hole on the sleeve that I didn’t notice while I was still in the shop. I think it’s unacceptable to pay that much money for a t-shirt that is so sensitive and of poor quality.
April 27, 2026
Reply from Cold Culture
Hello! We are very sorry for what has happened, and indeed this is something that should not occur. We have contacted you by email to resolve your issue as quickly as possible.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you appreciate the product quality and that you liked the store. Feedback like yours motivates us to keep taking care of every detail.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you liked the product and the quality of the materials. We hope you enjoy it!
Excellent
Easy website. Fast delivery and very nice hoodie. I give the best recommendation 😊
April 28, 2026
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you had a good experience with the website, the delivery, and that you like the hoodie. We truly appreciate your recommendation!
the hoodies are super well made and I…
the hoodies are super well made and I was very well satisfied with everything 100% recommended, I would just suggest to do more colors and designs of your hoodies
April 29, 2026
Unprompted review
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you’re very satisfied with the quality of the hoodies and your overall experience. We also appreciate your suggestion about adding more colors and designs, and we’ll definitely take it into account for future collections.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that the fit is perfect and that you’re pleased with the material quality. Enjoy it!
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