By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought a shirt in valencia, print got destroyed in less than two weeks (50 euro shirt btw) Bought two and the other shirt was completely fine (same material and washed the same way)?? Contacted cu... See more
Company replied
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
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Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
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Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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The hoodie is gorgeous
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
April 24, 2026
Reply from Cold Culture
Thank you very much for your feedback! We’re really glad to hear that you liked your new sweatshirt so much. We’re sorry for the delay in processing your order and understand your concern regarding the delivery times. We take your experience into account to keep improving our service.
My friend did not get a refund from…
My friend did not get a refund from this scamming brand cold culture. Don’t buy there, stay away from this store.
Ps: store staff is rude in Barcelona.
March 31, 2026
Unprompted review
Reply from Cold Culture
Hello! We are very sorry for what happened with your order. We have tried to contact you to obtain more details about your order and understand what may have happened, but we have not received a response.
If you are still experiencing any issues with your order or purchase, please do not hesitate to contact us at hello@coldcultureworldwide.com. We will be more than happy to help you!
STAY AWAY FROM COLD CULTURE.
I bought a Long Sleeve in their store in Barcelona on 31st March 2026. I came back 30 minutes later and returned the item because I thought it wasn’t that pretty after all. I did not open it, I did not wear it, the item was in pristine/new condition.
At the store, they told me it was okay and started the refund procedure. They told me my money would be back in my account in around 2-3 days. We are now on 8th May and NO money was returned whatsoever. I have tried contacting the support many times and it’s either been day long waiting time for a vague response or they completely ignored me.
I am super disappointed in this brand and I don’t recommend you buy from it! Stay away from Cold Culture at all costs, they are dishonest and disrespectful towards their customers.
I, for sure, will never buy something from this brand again.
March 31, 2026
Unprompted review
Reply from Cold Culture
Hello Shizu! We’re very sorry about what happened with your order and your refund. We have contacted you by email to resolve it as soon as possible.
Easy ordering process and delivered in…
Easy ordering process and delivered in a matter of days!
Love the sweater!
April 27, 2026
Reply from Cold Culture
Thank you very much for your comment! We’re glad to hear that your purchase process was easy and, above all, that you received your order so quickly. We hope you enjoy it a lot!
Reply from Cold Culture
Thank you so much for your review! We're really happy to hear you had a fantastic experience. Feedback like yours encourages us to keep doing our best. We hope to see you again soon!
Best brand ever
Cold culture is honestly the best clothing brand I have seen. I would highly recommend getting something from them.
April 28, 2026
Reply from Cold Culture
Thank you so much for your review! We’re thrilled to hear that you consider Cold Culture the best brand. Feedback like yours motivates us to keep improving every day. We hope you continue enjoying our products!
Store Paris
I was in Paris to get some clothes and what to the store this employee was so nice I really liked the way he was easy going and stuff
April 28, 2026
Reply from Cold Culture
Thank you so much for your kind words! We're really glad to hear you had such a positive experience in our Paris store. We'll make sure to pass your feedback on to the team—it's always great to know their effort and attitude make a difference. We hope to see you again soon!
Great service
Great service, and the Jewelry i ordered is great! I will say that the ring sizes are a bit small. But other than that, wonderful!
April 27, 2026
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you are satisfied with the service and the jewelry you ordered. We also take note about the ring sizes to keep improving. Thank you for your support!
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that you loved the T-shirts. We truly appreciate your support.
did not let me cancel my order as i…
did not let me cancel my order as i ordered it in the wrong size, even though i tried to cancel it the day i ordered. when they arrived i tried to return them. they cost me 89 pounds, return delivery was 20 pounds and they would only give me 60 pounds back.
April 27, 2026
Reply from Cold Culture
Hi! We are sorry about what happened with your order, but once it has been processed by our warehouse it is not possible to cancel it. In addition, all exchanges and returns have a cost, which is why the full amount was not refunded. We hope your next experience with us will be more satisfactory.
Package was delivered in shreds - poor customer service
My package was delivered in shreds. The shirt was exposed and took some damage during the trip, and when I reached out to customer support for some assistance, they were “unable” to do anything about the situation. It’s ridiculous how I received my shirt in its condition, and yet the company did not seem to care/want to help out with the situation at all. Very poor customer service in the sense that you are not looking for the best interest of the customer.
April 27, 2026
Reply from Cold Culture
Hi! We are very sorry about what happened. My colleagues have already contacted you to offer a solution and resolve your issue as soon as possible.
Reply from Cold Culture
Thank you so much for your review Lai! We’re glad to hear you’re happy with the fast service and the quality. We really appreciate your support!
Super easy to find and to order
Super easy to find and to order. Delivery service perfect.
April 27, 2026
Reply from Cold Culture
Thank you so much for your review Kirsten! We’re happy to hear it was easy to find and place your order, and that the delivery service was perfect. We really appreciate your support!
Reply from Cold Culture
Hi! We are very sorry about what happened. My colleagues have already contacted you to offer a solution and resolve your issue as soon as possible.
Very good quality
The clothes are very nice and fit perfect! They look exactly like on the pictures.
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear you like the clothes, that they fit perfectly, and that they look exactly like the pictures. We truly appreciate your support!
Great service
I Like how easy it was to make an Order,
the Delivery also went really well and quick. The quality of the products is also great Overall and the variety of good looking and Feeling products is Superior.
April 27, 2026
Reply from Cold Culture
Thank you very much for your feedback! We’re glad to hear that your experience with us has been so positive. We hope you enjoy your new items very much!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the fast shipping and our products. We really appreciate your support!
Good quality and fit
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the quality and fit. We really appreciate your support!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear you’re satisfied with the fit and quality. We really appreciate your support!
I'm in love with every item I get so…
I'm in love with every item I get so many compliments hihi....
April 27, 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear you love every item. We truly appreciate your support!
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