Cold Culture Reviews 

I wanted to cancel my order and send them a email but they didn’t reply and now it’s already shipped… I send the mail 2 hours after I ordered. And the shipping time is really long

Fast delivery and high quality

I wanted to make a return, a ring that was too small, but the portal won’t accept my order number or email address. I have tried emailing the company and using the online chat which has not been successful . I don’t get any response to my emails. I am now outside the terms for returns but only due to the fact that I can’t use the portal- incredibly frustrating and annoying. I don’t know what else I can do! I also know the email address is not the problem as I continue to be bombarded by marketing emails!!!

Came in good condition and fast delivery

Good proces and quality! Was delivered with care and fast

TERRIBLE

I received a hoodie that was faulty, which was frustrating enough on its own. A refund was issued, but the return process was unclear and I didn’t send it back at the time. Despite this, there was no meaningful follow-up for two years.
Out of nowhere, I was then contacted demanding over £600, with pressure to settle quickly for £89. After being chased, I ended up paying £90 in total for a £60 hoodie that was faulty in the first place.
The whole situation felt poorly handled — from quality control, to communication, to how the issue was escalated after such a long delay. It doesn’t inspire confidence as a customer.

They are irresponsible.

Dear Customers or Buyers, Once they lose your item by shipping or sent your item to the wrong mail address they wont take any responsibility for it and they wont refund even though its their responsibility.

I bought them from them once. They had 3 days to change my address but instead of doing that they ignored my mail and decided to ship it to the wrong address. I asked for a refund and they told me they are not responsible for it.

I believe that customers has rights.

I purchased a t shirt as a Christmas present, wrong size was sent, label and packaging sizes did not match.
Took time to arrange replacement, and the same issue happened another twice.
So 3 items sent wrong size, ive returned all 3 .
2 for exchange and the 3rd I requested a refund as I didn't trust i would ever get the correct size I ordered.
Now mid April and ive still no refund if goods to show for the £42 i paid in mid December , no way on speaking to anyone it's all emails and take weeks to respond .
I'm assuming will never get refund now and would advise anyone not to order from this company
Edit
Had response will see if they follow through with it !
2 days later still no follow up from COLD culture!
Finally after months of trying to resolve im getting a refund for the t-shirt , amazing how things move after negative review!

They don't reply to my emails, I have had no dispatch notification after 11 days and they just aren't responding.

Terrible customer service.

the products are really great but the custommer service is really something to improve, they take a very long time to respond if they don't just don't respond at all.

they solved the issue of my purchase very Quickly

The process was a bit consistent, but everything eventually worked out fine.

I exchanged a t-shirt but its still not arrived. I exchanged it 2 weeks ago.
But furthermore i really like al the products and quality

The product is great. I absolutely love it. I had to wait a while for delivery (12 days), but in my opinion, it was worth it. The labels are very pretty and stiff, which would be a shame to throw away, and the product is as described. Only one thing annoyed me: the website states that free shipping is available for orders over 300 PLN, which is important because shipping isn't cheap. So I placed an order for 320 PLN, and they still charged me shipping. Then 330 and 340 PLN. They only charged free shipping around 360 PLN, but I didn't want to pay that much. Please fix this!

The brand itself is one of my favourite, due its exclusivity, quality and product design. if things are going as good as they are being, it’ll have a great future.

Great quality and fast shipping! Love this brand so much <3

I had an event to go to and this hoodie came in perfect timing. The fit of it is perfect, the hood is wide and the arm cuffs fit my wrist tight to give that big sleeves vibe which I loveeee. Overall probably one of my best purchases and I’ll definitely be shopping again.