By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought a shirt in valencia, print got destroyed in less than two weeks (50 euro shirt btw) Bought two and the other shirt was completely fine (same material and washed the same way)?? Contacted cu... See more
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I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
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Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
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Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Cold Culture
Thank you for your feedback! We’re glad to hear that everything went well. We appreciate your support!
SCAMMERS THEY IGNORE YOU
SCAMMERS! Earlier, I already wrote a negative review because I had not received my money. Only after the review did they finally email me back. Now, once again, they have not responded to me for quite some time. I STILL HAVE NOT RECEIVED MY MONEY. I have proof that I have not been refunded by Cold Culture, and I am asking for a solution, but I am being ignored.
April 1, 2026
Unprompted review
Reply from Cold Culture
Hello,
We would like to inform you that the store is currently working on resolving your case. Please rest assured that we are doing everything possible to provide a solution as quickly as possible.
We will remain in contact with you and continue to closely monitor the situation to ensure it is handled promptly and effectively.
Thank you for your patience and understanding.
The guys from the English court of…
The guys from the English court of zagasta from Zaragoza took care of us unbellible super well I also came with my friends who were visiting the city and they were delighted with the brand and the attention
March 26, 2026
Reply from Cold Culture
Thank you very much for your review!
We’re really happy to hear that you had such a great experience at our store in El Corte Inglés Sagasta in Zaragoza, and that both you and your friends were delighted with the service and the brand.
We hope to see you again very soon 😊
I was hesitant to order especially…
I was hesitant to order especially after reading some reviews, but my son really wanted a hoodie.
I had no problems at all, my order arrived ahead of the expected delivery date and it was easily tracked all the way. The quality of the clothing is great.
Saying that, I can’t comment on what the customer services are like as I didn’t need to contact them. I ordered on 29th march and my order arrived on 2nd April! It was expected on the 7th April so I was very happy
March 29, 2026
Unprompted review
Reply from Cold Culture
Thank you very much for sharing your experience. We always try to provide the best possible shopping experience, and if any issue arises, we aim to resolve it as quickly as possible.
We truly appreciate your opinion and your support.
Great attention and staff was incredible
March 29, 2026
Reply from Cold Culture
Thank you very much for your feedback. We really appreciate it and will make sure to pass it along to our retail team.
Reply from Cold Culture
Thanks for the support!
Very nice quality but the numbers feel…
Very nice quality but the sizes feel too small
March 27, 2026
Reply from Cold Culture
Thank you for your feedback! We’re glad you liked the quality of the product. We understand your concern about the sizing and appreciate you letting us know. We’re constantly reviewing our sizing to make sure it’s as accurate as possible, and your input helps us improve.
Worst purchase experience in a long time
I tried to do standard shipping…I got charged for fedex. I asked to reimburse immediately and I was told there was nothing they could do. The order then got lost in transit. A month of sending at least 8messages, if not more, and I finally got responses to come through. The order was redone and about 5 weeks after original purchase it arrived. Yes, I finally got credited for the shipping but this experience was miserable
March 27, 2026
Reply from Cold Culture
We’re very sorry for the frustrating experience you had. We completely understand how stressful and disappointing it must have been to deal with multiple issues—being charged for the wrong shipping, the lost order, and delayed responses.
We appreciate your patience throughout this process and are glad that the order was eventually delivered and the shipping credit was applied. Your feedback is very important to us, and we’ll use it to improve our shipping processes and customer support so this doesn’t happen again.
Thank you for giving us the chance to make things right.
Reply from Cold Culture
Thanks for the review!
Item detail said 100% cotton when…
Item detail said 100% cotton when received found out it was 100% polyester
March 26, 2026
Reply from Cold Culture
Hello Aurelius. Thank you for your feedback and for letting us know. You are correct—the item is made of 100% polyester, and we apologize for the incorrect information on our website. We’re updating the product details to prevent any confusion in the future.
We appreciate your understanding and hope this doesn’t affect your enjoyment of the item.
Reply from Cold Culture
We’re really happy to hear that you’re satisfied with the quick delivery and the quality. We truly appreciate your support.
My closet is only cold culture.
March 26, 2026
Reply from Cold Culture
Thank you so much for your loyalty!
Honestly I was kinda worried to order…
Honestly I was kinda worried to order from this sight. My 13 year old grandson wanted a shirt. It took me over a week to go ahead and finally order. Glad I did. Product came in a timely manner and was very well made. I ordered a pair of socks too. He loved them! The cologne i am holding for his birthday!!!
March 25, 2026
Reply from Cold Culture
We’re really glad to hear that you decided to place an order and that you had a great shopping experience. Thank you for your support! 😊
Very nice qualit / best delivery!!
Very nice quality!! Think you need one size up from your true size !! Very comfortable fit !! And the delivery is very quick .. my orders came to me in only just two days.. i will definable order again and again
Thank you Cold Culture 🫶🏼🫶🏼🫱🏾🫲🏽🫱🏾🫲🏽💕💕
April 2, 2026
Unprompted review
Reply from Cold Culture
We’re really happy to hear that you liked the quality, the fit, and the fast delivery. It means a lot to us that you’re planning to order again. We truly appreciate your support!
Delivery address
By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it.
I contacted costumer support but the answer took time and came after the item was sent, so they told me they could do anything.
Now I have to solve how to get my stuff at the arrival.
March 25, 2026
Reply from Cold Culture
Hello Jorge. We’re very sorry for what happened and for the inconvenience this situation has caused you. We understand how frustrating it can be not being able to modify the address once the order has been placed and not receiving a timely response from our side.
Reply from Cold Culture
Thanks for your kind words!
Reply from Cold Culture
Thanks for your opinion!
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