Collection4clothes Reviews 546

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, highlighting the ease of arranging collections and the promptness of the staff. Many appreciate the excellent communication, with timely confirmations and updates, making the process stress-free. The politeness and professionalism of the staff are frequently mentioned, contributing to a positive overall experience for consumers. However, some people were dissatisfied with the collection service, reporting instances where items were not picked up on the scheduled day, or drivers did not arrive as expected. A few other people also felt that the company's organization was poor, leading to missed collections despite prior confirmations.

What people talk about most

Service

People report positive experiences with service, praising its efficiency and ease of use. Many customers... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the politeness, professionalism,... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praise the excellent and speedy... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the speedy and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

Booking a collection was straight forward. Once you submit your request. You will receive an email with available dates in your area once a date is chosen and confirmed you are able if needed to rear... See more

Company replied

Rated 5 out of 5 stars

After a big sort out we had eleven bin bags full of clothes in perfect condition & many brand new. Our local charity shop isn’t taking any donations right now so after googling we came across Collecti... See more

Company replied

Rated 5 out of 5 stars

Superb! Quick response as soon as sent a request for collection. Reliable, they collected the items exactly when they said they would do so no leaving stuff out in the rain when someone hasn’t... See more

Company replied

Rated 5 out of 5 stars

This was a painless experience chose our charity and we were given a date. Phone call before collection to check location of bags and all sorted. No hassle about looking for a charity shop and trying... See more

Company replied


Company details

  1. Charity

Written by the company

With the charity shops unable to handle the volume of disposable items these days, the local tips opening reduced hours to discourage tipping, where do you dispose of your unwanted items? This is where we can help!


Contact info

4.8

Excellent

TrustScore 5 out of 5

546 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

5* from me

Booked a collection for lots of bags of my late mother's clothes. They rang to confirm collection the day prior and collected the following day as arranged.
Many thanks for a first class service.
Steve

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Very easy to book a collection

Very easy to book a collection, great communication and staff were helpful

April 13, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and for such positive feedback.
We look forward to being of service again in the future.

Rated 5 out of 5 stars

They do what they say they will do.

I have used collection for clothes quite a few times and each time they have collected the clothes on the day they said they would,I know its going to a good cause and it also benefits myself not having to take the clothes myself.

March 30, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and for such kind words.
We look forward to being of service in the future.

Rated 5 out of 5 stars

This is the second time I arranged a…

This is the second time I arranged a collection and I even recommended the organisation to my Mum, both very happy with both the service and communication. Will definitely use again when the need arises - 5 stars thank you

March 20, 2026
Unprompted review
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Reply from Collection4clothes

Thank you so much for taking the time to write the review and for such positive feedback.
We look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Excellent support from start to finish

Excellent support from start to finish, making my donation of clothing and bric-a-brac, to different charities, so easy to do.
Email communication was speedy, from my original email query asking about booking a collection, to the uplift of my donated items the next day.
Thanks to Charlie for contacting me with the uplift arrangements and to the gentleman who picked up my donation. Polite and Professional.
Such an easy process all round.

March 20, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and for such great feedback.
We look forward to being of service to you again in the future.

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Rated 5 out of 5 stars

Great Recycling

Booking a collection was straight forward. Once you submit your request. You will receive an email with available dates in your area once a date is chosen and confirmed you are able if needed to rearrange by a quick email. The day before your collection they contact you via text just to confirm you are still happy to go ahead with the collect.
I would highly recommend Collection4Clothes a great way to clear out your wardrobe and donate to a charity easily

March 11, 2026
Unprompted review
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Reply from Collection4clothes

Thank you so much for taking the time to write the review and for such positive feedback.
We look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Brilliant service all round..I booked…

Brilliant service all round..I booked and they confirmed date etc and all was collected swiftly . The man was friendly too

March 4, 2026
Unprompted review
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Reply from Collection4clothes

Thank you for taking the time to write the review and for such wonderful feedback, we look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Happy with collection :)

March 6, 2026
Unprompted review
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Reply from Collection4clothes

Thank you taking the time to write the review and for such positive feedback, we look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Missed the collection date due to being…

Missed the collection date due to being disabled gave them a call and not problem. Arranged collection and they turned up on the arranged day. Really happy with the process will def call again thank you

February 17, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and for such positive feedback.
We look forward to serving you again in the future.

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Rated 5 out of 5 stars

Such an easy process to arrange a…

Such an easy process to arrange a collection. Brilliant service and love that you can choose your charity.
Collected on the day that I specified and they left a thankyou card which I thought was such a lovely touch. Will definitely use there service again.

February 12, 2026
Unprompted review
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Reply from Collection4clothes

Thank you so much for taking the time to write the review and for such positive feedback, we look forward to being of service again in the future.

Rated 5 out of 5 stars

I will recommend the clothes charity

I will recommend the clothes charity
To declutter your wardrobe and rather than wasting in bin or filling charity bins
Easy to book with them and collected by lovely team.
It's my 2nd time I donated clothes bags shoes.
Will do in future too.

February 8, 2026
Unprompted review
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Reply from Collection4clothes

Thank you so much for taking the time for writing the review and for your kind words, we look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, really easy to use and excellent communication and information regarding collection dates. Prompt, efficient and so very convenient.

February 3, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

Rated 5 out of 5 stars

Very good communication and picked the…

Very good communication and picked the clothes up exactly when they said they would

January 24, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

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Rated 1 out of 5 stars

No one came to collect twice!

I have now booked a collection twice. Got everything ready, carried the bags outside, twice! I checked that it was still going ahead, replied to their email confirming address as soon as I saw it, unfortunately I do have other things going on and don't check my email every few minutes, I rang at 4pm in the afternoon to verify that someone was still picking the bags up and was told that they would be. No one came to collect on either occasion. They seem very badly organised!

January 28, 2026
Unprompted review
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Reply from Collection4clothes

Thank you for taking the time to write the above review of your experience, I have checked the facts on this and believe the 2nd attempt to collect failed as the driver contacted the office and asked to get confirmation from yourself that the bags were ready as he could pass by whilst on a route, the team emailed yourself at 11.40am and did not hear back from you for an hour+, in that time the driver had already driven passed your home location, hence the non collection.
The first time the collection did not take place as there were not enough addresses in your locality to warrant sending out a van as we try to be environmentally friendly and aware of our emissions impact.
We are sorry you feel we have let you down whilst we try to deliver a convenient and eco friendly service.

Rated 5 out of 5 stars

Great service

Enquired about collection and was booked within 5 minutes! Collected early on the day and left a thank you note with my chosen charity. Will definitely use Collection4clothes again.

January 27, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

Rated 5 out of 5 stars

Collected the items as agreed

Collected the items as agreed. Friendly correspondence.

January 20, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

Rated 5 out of 5 stars

Really easy to arrange with a really…

Really easy to arrange with a really prompt collection and all the clothes going to a great cause. Recommend it to anyone.

January 24, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

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Rated 5 out of 5 stars

Easy booking process and great…

Easy booking process and great communication. All works very smoothly

January 24, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. Did exactly what they said. Highly recommend

January 24, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

Rated 5 out of 5 stars

Great service

Great service. Kept me updated at all times. Rearranged collection promptly when the weather stopped them from collecting on the first date arranged. Lovely staff. Would totally recommend them.

January 23, 2026
Unprompted review
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Reply from Collection4clothes

Thank you very much for taking the time to write the review and your wonderful feedback, we look forward to being of service in the future.

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