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Collective Reviews 

497
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, knowledgeable, and patient when guiding them through onboarding and daily financial tasks. People note that the platform streamlines bookkeeping, taxes, and business setup, making the entire financial process much more organized, clear, and stress-free. Some reviewers were not happy with slow response times, fragmented communication channels, and ongoing difficulties getting specific bookkeeping or tax questions properly resolved. A few consumers also mentioned challenges dealing with rigid system pathways and frustrating onboarding experiences that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for providing helpful... See more

Service

Users describe ambiguous interactions with service, highlighting great support, knowledgeable staff, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated account managers who patiently answer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean dashboards, smooth onboarding,... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers praised the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two things 1) they make it SO simple, they really simplify an otherwise boring and menial task. The kind of people who need this - who this is for - they can't be bothered with the minutia and Collect... See more

Company replied

Rated 5 out of 5 stars

I had a good meeting today with Brian. We hadn't met before so he asked questions to get acquainted with my business. I established my agenda for the meeting and we were able to get through all my con... See more

Company replied

Rated 5 out of 5 stars

Although there have been some speed bumps along the way getting accounts and processes established, the team at Collective has always been quick to respond and has gone the extra mile to make sure eve... See more

Company replied

Rated 5 out of 5 stars

This is the first time I use a company to do the bookkeeping for my company, obviously I am impressed with the system. However, what I am the most impressed about is with Shobi. Shobi has gone above a... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Collective is the first all-in-one back office built for solopreneurs. Our members save thousands in taxes each year and get time back to focus on their passion, not paperwork. Members get everything they need in one place for a simple monthly fee: entity setup (state LLC formation fees apply), payroll, monthly bookkeeping, annual S Corp tax filing, invoicing, and a team of experts at your side so you never have to go it alone. Built by solopreneurs for solopreneurs, Collective empowers you to run your business with confidence and peace of mind, backed by a tax-smart solution designed for you.

Collective Guarantee

We guarantee the accuracy of our work 100%.

We guarantee the accuracy of our work 100%.
When it comes to your Business Tax Return, Collective has your back. If you discover an error in your business tax filing, we will resolve inaccuracies and compensate you for related penalties and interest you may incur.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(497)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Good onboarding so far

Overall a good onboarding so far. A little clunky as we wait for S-corp elections to move over but the platform helps keep everything in the right spot. Javier and Shelby were great overall

October 15, 2026
Unprompted review
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Reply from Collective

Thanks for the review, Michael! Glad to hear onboarding is going well overall and that the platform is keeping things organized. We appreciate your patience while the S-Corp election processes, and we'll be sure to pass along your compliments to Javier and Shelby!

Rated 1 out of 5 stars

Feedback based on 18 months - not worth the money

Feedback based on 18 months:
- Lack of guidance and support to specific questions and situations.
- The chart of accounts is rigid and cannot be tailored to other types of businesses than just servicea/consulting.
- Very slow response time, and the messaging system UI/UX to communicate with the support is horrendous.
- You have no say after important changes in their policies (data privacy, outsourcing to third parties, data protection, etc.).
Overall, it's not worth the money.

October 14, 2026
Unprompted review
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Reply from Collective

Hey there, thank you for sharing your detailed feedback after 18 months with us. We’re truly sorry to hear that your experience fell short. We take these concerns seriously and would appreciate the chance to look into your specific situation.

Please reach out to us directly so we can address them.

Rated 5 out of 5 stars

Shobi and team are the absolute bees…

Shobi and team are the absolute bees knees. I have an unreasonable fear of numbers (which is why I became an artist) this team helps all my business confusion feel palatable and possible, even when I wait until the very last SECOND. True lifesavers.

October 14, 2026
Unprompted review
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Reply from Collective

Hi Caitie, thank you so much for sharing this! We know handling numbers can be daunting, so we are thrilled that Shobi and the team make everything feel manageable, even when crunch time hits. We love supporting your creative business and keeping things stress-free for you!!

Rated 5 out of 5 stars

Elizabeth is an amazing Member Success…

Elizabeth is an amazing Member Success Manager. As an entrepreneur, I am always more comfortable about my finances, business projections, and tax structure after our virtual sessions. Highly recommend!

October 14, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you for the fantastic recommendation! We are thrilled to hear that your sessions with Elizabeth consistently give you complete clarity and peace of mind.

Rated 5 out of 5 stars

He was very patient

He was very patient. Jorge did an excellent explaining absolutely every question I had. I think he should get a raise. I oved working with him. This is our second meeting and both times he was excellent.

October 14, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Judith, thank you for the wonderful feedback! We are delighted that Jorge provided such patient, thorough guidance and answered all your questions across both of your meetings. We truly appreciate having you as a member!

Rated 5 out of 5 stars

John is amazing

John is amazing! He was able to accommodate to my schedule and answered all of my questions in a very patient and kind manner. I feel much better after my finances after our conversation.

October 14, 2026
Unprompted review
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Reply from Collective

Hi Anitha, thank you for sharing! We are thrilled John was able to accommodate your schedule and walk through your questions with such care. It is wonderful to know you feel much better about your finances now!

Rated 5 out of 5 stars

Elizabeth is the best!

Elizabeth is the best!! Always super helpful, very quick to respond, and just warm and friendly; always such a relief after meeting with her! Shes super knowledgeable, knows her stuff, great attention to detail, and when she says she is going to follow up, she does. She is on it! Thank you Elizabeth for all your support and help! I could not do this without you!!

October 14, 2026
Unprompted review
Collective logo

Reply from Collective

Thank you so much for the incredible review! Elizabeth is fantastic at following through, staying attentive to the details, and providing dependable support. We are delighted to hear how much of a relief working with her is for your business!!

Rated 5 out of 5 stars

Quick and easy!

October 14, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Natalie, thanks for sharing! We’re glad we could make the process quick and easy for you.

Rated 5 out of 5 stars

Elizabeth is an incredible resource for…

Elizabeth is an incredible resource for our business. She is extremely knowledgable and takes the time to listen to our questions and provides excellent guidance. She is a keeper!!!

CRM Ventures LLC

September 21, 2026
Unprompted review
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Reply from Collective

Thank you for the fantastic feedback! We couldn't agree more; Elizabeth is amazing, and we're so glad her guidance and expertise continue to support your business.

Rated 5 out of 5 stars

Nelson was a great help with all of my…

Nelson was a great help with all of my questions. Every stress that I had about taxes, setting up my payroll, and the whole process was answered. I was reassured and just given info about everything. They're always there to help you out through whatever's going on. And everyone that I've talked to has been super nice and helpful. 10 out of 10.

October 13, 2026
Unprompted review
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Reply from Collective

Hi Hayden, thank you for the 10 out of 10 review! Taxes and payroll can definitely feel overwhelming, so we’re thrilled Nelson was able to take that stress off your shoulders and give you peace of mind.

Rated 5 out of 5 stars

Definitely worth the money

Collective has made my administrative responsibilities so much easier. My representative, Janet, is always so responsive and has helped me figure out the (sometimes unexpected) complexities of running an LLC that serves clients in several states. I definitely feel like I've gotten my money's worth—plus some!

October 9, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Brittaney, thank you so much for the kind words! We’re thrilled to hear that Janet has been such a huge help in navigating multi-state LLC complexities for you. Knowing we can make your administrative workload easier means everything to us!

Rated 5 out of 5 stars

Best investment for my business

Best investment for my business. With the Collective, I know my accounting/bookkeeping is being handled professionally at all times. They provide true peace of mind. Instead of having to track when estimated taxes are due-- they let me know timelines and due dates so that I stay on track without falling behind. It's also great that I can always schedule a call and they help walk me through what the numbers mean and how my business is actually doing. Grateful for Janet M., who I've been fortunate to work with for the past few years! Highly recommend hiring them for your business.

October 12, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Blaire, thank you for sharing this! We’re delighted that Collective gives you total peace of mind with your bookkeeping and tax deadlines. Shoutout to Janet for her fantastic ongoing support!

Rated 5 out of 5 stars

John was super knowledgeable

John was super knowledgeable; he broke down all the ways an S corp could help us with our taxes. He took the time to explain the whole system, and I am super grateful to have him on my team.

October 9, 2026
Unprompted review
Collective logo

Reply from Collective

Hi T'ai, thanks so much for the feedback! We’re glad John was able to break down the ins and outs of S Corps clearly so you feel confident in your tax strategy. We're super excited to have you on board!

Rated 5 out of 5 stars

Glad to have this service

Collective really helped me get started with getting a bookkeeping service that I didn’t have before and even adjusted my selection when I was having doubts of the cost. They helped me get to a comfortable price that really alleviates the other side of the business! Excited to keep working with them.

September 14, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Mikaylah, welcome aboard! We completely understand that cost is a big factor for business owners, so we’re thrilled we could find a setup that fits comfortably within your budget. Excited to keep supporting your business growth!

Rated 5 out of 5 stars

Elizabeth makes it make sense!

Elizabeth always helps make sense of accounting questions - I am grateful for her guidance and expertise.

October 1, 2026
Unprompted review
Collective logo

Reply from Collective

Hi Kathy, thank you so much for the review! We are so grateful for your business, and we are thrilled that Elizabeth’s guidance and expertise help bring complete clarity to your accounting questions!

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