Collier and Catchpole Ltd Reviews 520

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of placing orders and the quick, efficient delivery of products. Many people appreciate the friendly, polite, and knowledgeable staff, including the delivery drivers, who often go above and beyond to assist with requests. The products are consistently described as good quality and as expected, with competitive pricing also being a significant positive. However, some customers also noted a lack of communication regarding delivery notifications, wishing for more updates on when their orders would arrive.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the great and... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process. Many... See more

Product

People report positive experiences with products, consistently finding them to be as described and of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to tra... See more

Company replied

Rated 5 out of 5 stars

Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in... See more

Company replied

Rated 5 out of 5 stars

Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive. Will use this company again definitely. Thanks

Company replied

Rated 5 out of 5 stars

After having been let down by another builders merchant, we called in to the yard of C and C in Ipswich. Gary couldn’t have been more helpful or friendly. He put the paving slabs on the ground so we c... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Building Materials Market
  3. Insulation Materials Store
  4. Lumber Store
  5. Natural Stone Supplier
  6. Sand and Gravel Supplier

Written by the company

Family Owned Independent Builders Merchant Providing Building, Landscaping & Timber Supplies to the Trade & Public. Serving North Essex and Suffolk


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Got a call from C&C about 2 minutes…

Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to traffic. Excellent communications and product as described. Would recommend and use again. Much more personal than a B&Q or Wickes

March 11, 2026
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Reply from Collier and Catchpole Ltd

Hi Ali. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. You can always count on Colliers for a helpful and personal service. See you again soon 😊 #BuildWithColliers

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Rated 4 out of 5 stars

Would have been nice to know when…

Would have been nice to know when delivery was due to arrive

March 8, 2026
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Reply from Collier and Catchpole Ltd

Hi Gary, thank you for your feedback. We're really sorry the delivery timing wasn’t communicated clearly, that’s not the service we aim to provide. Your comments are appreciated and help us improve. Have a great week and we will see you again next time 😊 #BuildWithColliers

Rated 5 out of 5 stars

Brilliant

A prompt delivery of a large amount of bagged sand, placed in the right spot. All this with no one there.

March 7, 2026
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Reply from Collier and Catchpole Ltd

Hi P.J. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

First class customer experience

Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in Colchester where the staff were friendly and welcoming, and the bag was brought out to the car for me. No complaints whatsoever.

March 4, 2026
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Reply from Collier and Catchpole Ltd

Good afternoon John. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Always and and helpful

Always and and helpful. Excellent customer service

March 2, 2026
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Reply from Collier and Catchpole Ltd

Hi Claire. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

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Rated 5 out of 5 stars

Excellent Service

Easy ordering on line, clear billing, fast delivery. A special mention for Paul at the delivery end who couldn’t help enough. Thank you.

February 24, 2026
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Reply from Collier and Catchpole Ltd

Good afternoon Elizabeth. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Reliable again and again

We are return customers. We find it easy to place orders, staff are always friendly, polite, knowledgeable and are happy to answer questions and advise. Their drivers are cheerful, friendly and polite.

February 22, 2026
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Reply from Collier and Catchpole Ltd

Hi Mrs Essex. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Quick

Quick , efficient delivery kept well informed

February 22, 2026
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Reply from Collier and Catchpole Ltd

Hi Anthony. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

In stock, good price, delivered next day.

The decorative gravel I wanted was in stock at a very competitive price and delivered next day. Communications with the company were excellent.

February 19, 2026
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Reply from Collier and Catchpole Ltd

Hi John. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

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Rated 5 out of 5 stars

Railway sleepers

Very happy with the purchase of 24 railway sleepers. Delivered quickly and efficiently and of very good quality

February 17, 2026
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Reply from Collier and Catchpole Ltd

Hi Peter. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

5 star quick service emailed when being…

5 star quick service emailed when being delivered day before could not ask for more

February 7, 2026
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Reply from Collier and Catchpole Ltd

Hi Paul. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Nice easy service …

Easy to order online and was kept inform of delivery day

February 1, 2026
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Reply from Collier and Catchpole Ltd

Good morning SL. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Good hiab delivery service

Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive.
Will use this company again definitely.
Thanks

January 28, 2026
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Reply from Collier and Catchpole Ltd

Hi Ben. Thank you for taking the time to leave us such a nice review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you. See you again soon 😊 #BuildWithColliers

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Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Smooth delivery

January 10, 2026
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Reply from Collier and Catchpole Ltd

Hi Markus. Thank you for taking the time to leave us a review and 5-star rating. Have a great end to the week. Shout if you need us 😊 #BuildWithColliers

Rated 3 out of 5 stars

Prompt delivery but not informed it was coming

Whilst the delivery arrived quickly we weren’t told it was coming. Also the salt was put next to our bins & not by the door. It would have been more convenient to have it by the door.

January 2, 2026
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Reply from Collier and Catchpole Ltd

Hi Claire. Thank you for taking the time to give us your feedback on your recent delivery. Communication is key and we are very sorry to have let you down on this occasion.

We have spoke to the team and will do what we can to ensure this doesn't happen again. Apologies for any inconvenience caused, and we hope to see you again in the future 😊 #BuildWithColliers

Rated 4 out of 5 stars

The product arrived swiftly

The product arrived swiftly, thanks to their courteous service. Absolutely outstanding!

December 21, 2025
Unprompted review
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Reply from Collier and Catchpole Ltd

Hi Chris. Thank you for taking the time to leave us a review, really great to hear. See you soon. Have a great Christmas 😊 #BuildWithColliers

Rated 5 out of 5 stars

Super easy and efficient, thank you

Super easy and efficient from emailing a new order too automated payment. Fantastic trade discount, that is much appreciated in this current climate.
Highly recommended and always best to try and buy from local companies if possible.

December 16, 2025
Unprompted review
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Reply from Collier and Catchpole Ltd

Hi Lawrance. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you. See you again soon 😊 #BuildWithColliers

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Rated 5 out of 5 stars

Free delivery and stated 5-7 days

Free delivery and stated 5-7 days. Delivered next day. Driver took time and care to unload exactly where required

December 10, 2025
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Reply from Collier and Catchpole Ltd

Hi Steve. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

good experience

good experience. the person who delivered was superhelpful

December 7, 2025
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Reply from Collier and Catchpole Ltd

Hi Mohammad. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great price and service

Great price, fast delivery, personal customer service!

December 7, 2025
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Reply from Collier and Catchpole Ltd

Hi Matthew. Thank you for taking the time to leave us a review and 5-star rating. Have a great Christmas. Shout if you need us 😊 #BuildWithColliers

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