I've been with Collingwood insurance ltd for more than two years, I always get the best service compering to other brokers. Special Sarah I always get serviced from her. She's really helpful... See more
Company replied
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Review summary
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I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but... See more
Company replied
Had trouble with my insurance renewal from other firms. Lisa Thompson was quick to help. She was great at explaining everything and very understanding. Overall brill experience, especially with how dr... See more
Company replied
Huge thanks to Dee-lie at Collingwood Insurance! She was absolutely amazing on the phone today—very patient and answered all my questions clearly. It’s rare to get such high-quality support these days... See more
Company replied
Company details
Information provided by various external sources
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Easy to set up and pay for but…
Easy to set up and pay for but disappointing at the end; learner driver insurance which ended after 8 months due to passing test (expected that this would happen), didn’t expect to have to pay £40 to cancel the insurance on passing test though! Nor did I expect the assured ‘discount’ on first years insurance to be unavailable due to ‘the age of the vehicle’ - the same vehicle as previously insured and no mention of this clause whatsoever on taking out the initial learner driver insurance. Certainly would not use them again as both these nuggets of information were not clearly expressed and the discount on passing was a major factor in going with them to start with. Feel scammed!
May 11, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Lynn,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Be careful
Be careful, and shocked to learn hidden charges i was not aware of. Considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my son passed his test, having paid the full annual premium they have emailed me today to take a £40 'Cancellation charge" - shocking go else where
May 11, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you for providing information to help us identify your son's Learner Driver policy with Collingwood, and once again let us say how sorry we are to hear of your disappointment with our products and services.
We can see that the policy was purchased online, and we regularly review our customer journey both online and with our colleagues in our Contact Centre to ensure all key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however, acknowledge that this may have been missed when setting the policy up. If you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback, and we do want to take this opportunity of wishing your son much success as a full licence holder and trust he has many safe and happy driving adventures in the future.
Kind Regards
The Collingwood Team
Good stuff amazing dee-lie
May 11, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Consumer,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Excellent service and very polite with…
Dee-lie the best person give Excellent service and very polite with all the time and very helpful
May 9, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Ibrar,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Fantastic
Fantastic, friendly service provided by Dee-lie, thank you so much.
May 8, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Stephen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Amazing service as usually when I need…
Amazing service as usually when I need help they do job great and Dee-lie been great for my latest contact to company thanks guys
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Kahraman,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Deeley was really helpful and very…
Deeley was really helpful and very friendly. Helped me with all my inquiries. Made my call experience very easy going
May 6, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Liam,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Deeley was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Dee-lie was very easy and professional…
Dee-lie was very easy and professional to speak to regarding my insurance. 10/10 service.
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Ruhel,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Redwan,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Aboubeida,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Call taker was helpful and friendly she…
Call taker was helpful and friendly she new her job and we had a laugh she made me feel relaxed 😌 the experience was good 👍 a love Collingwood insurance call takers
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Lee,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Huge thanks to Dee-lie at Collingwood…
Huge thanks to Dee-lie at Collingwood Insurance! She was absolutely amazing on the phone today—very patient and answered all my questions clearly. It’s rare to get such high-quality support these days. Highly recommended!
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Nasir,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
WARNING! THEY TAKE £40 WHEN YOU PASS???
Be careful, considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my daughter passed her test within the first year, they took a £40 'Cancellation charge" to congratulate her on passing! Nice touch there Collingwood! Grabbing money any which way they can!
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Brian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Hi I spoke to Dee Lee today
Hi I spoke to Dee Lee today
She is amazing
One off the best Costumer service I seen before
Thank you
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Khodadad,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's easy to use
It's easy to use. And the staff is very helpful. Thanks to Dee-lie
May 5, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Rex,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Reply from Collingwood Insurance Services UK Ltd
Hi Imad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Collingwood Insurance Services…
Collingwood Insurance Services punishing young drivers on the very day they pass their test. On what should be a joyful day my son was punished with a £120 cancellation fee! Unjust and disproportionate to the policy! More a punishment than a congratulations! Please Please Please Protect your children from this company and allow them to enjoy this day as they should without corporate punishments. They should be ashamed of themselves.
May 1, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Gary,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
My experience is always great and…
My experience is always great and always helpfull 🙂
May 1, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Michael,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thanks great service nice and helpful…
Thanks great service nice and helpful lady
May 1, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thank you Dee-lie.You're bing amazing…
Thank you Dee-lie.You're bing amazing and helpful, the service was perfect and quick.
April 30, 2026
Unprompted review
Reply from Collingwood Insurance Services UK Ltd
Hi Ahmad,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
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