ColmexPro Reviews 181

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

A really good online broker. Use them for equities and equity options. Good execution and fantastic support. My RM (Murat Ucer) is always there to assist and very responsive. As a firm they always... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with the personal support I receive at Colmex Pro. My contact, Murat, is always there for me. If there's anything, he responds quickly and competently. He also thinks along with you... See more

Company replied

Rated 5 out of 5 stars

Colmex Pro was recommended to m as good and properly regulated broker. After about two months of use I can only say good thing about them. At first you need to get a little into the software, but once... See more

Company replied

Rated 5 out of 5 stars

Very forthcoming customer support (Murat) who offered to be available to help me. Once I had a request and it was answered within minutes during the NYSE opening times on a friday. Also the soft... See more

Company replied

Company details

  1. Stock Broker

Written by the company

Trade with a regulated broker! We at Colmex Pro offer advanced trading tools and a tailor made platform, to suite all your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Broker

Excellent service and support team is proactive and always helpful. Platform is good as well. I have been day trading with colmex for over 4 years. Never had any issue.

May 28, 2024
Unprompted review
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Reply from ColmexPro

Dear Gary Singh,

Thank you for your wonderful review!
We’re proud of our dedicated agents and are thrilled that their service left a positive impression on you.
We appreciate your trust in us for over 4 Years!
we'll continue to do our Best.

Warm regards,
COLMEX PRO

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Rated 5 out of 5 stars

Recommendation!!!

I can only recommend the Colmex Pro platform and the support team. The contact persons are available at all times and deal with all concerns immediately. This service is truly exceptional. Friendly and unobtrusive. I feel very well looked after.

May 23, 2024
Unprompted review
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Reply from ColmexPro

Dear Steffi Hofmann,

We’re delighted to receive your positive feedback.
Our team strives to provide the best service possible, and we’re glad to know we succeeded in meeting your needs.

Sincerely,
COLMEX PRO

Rated 5 out of 5 stars

I have used ColmexPro for two years and…

I have used ColmexPro for two years and I think it is the best. The trading program is realy good. Customer service very good Very low comissons om cfd. The youtube chanel is great. Nothing to complain about. Only have positive things to say

May 23, 2024
Unprompted review
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Reply from ColmexPro

Dear Josefin,

We’re pleased to hear about your positive experience with our company and agents for the last two years.
Your satisfaction is essential to us, and we’re grateful for your support and feedback.

Kind regards,
COLMEX PRO

Rated 5 out of 5 stars

My account manager helps me with literally everything. I just have to ask and he wil find the right answer

My account manager helps me with literally everything. If I have questions, I can always count on him.
He takes his time to make sure I understand everything and he calls me every week to discuss the next step.
Honestly? I couldn't wish for a better account manager. Thank you very much!

May 3, 2024
Unprompted review
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Reply from ColmexPro

Dear Simo El Morabit,

Thank you for your wonderful review! We’re delighted to hear that our agents and service met your needs.
Your feedback is invaluable to us as we strive to maintain high standards.

Warm regards,
COLMEX PRO

Rated 5 out of 5 stars

Quick and responsive.

May 20, 2024
Unprompted review
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Reply from ColmexPro

We greatly appreciate your positive review. It’s fantastic to know that our Team provided you with exceptional service. Thank you for choosing COLMEX PRO!

Sincerely,
COLMEX PRO

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Rated 5 out of 5 stars

Always helpfull employes so good servies

April 30, 2024
Unprompted review
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Reply from ColmexPro

Dear Gerrit Weber,

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our service and our agents. Your satisfaction is our top priority, and we appreciate your trust in COLMEX PRO.

Sincerely,
COLMEX PRO

Rated 2 out of 5 stars

Poor service, lots of spam, high commissions

Opened an account in order to trade on MetaTrader platform with trading bot. Since my registration I have received calls/emails almost every day. I spoke with many persons/managers, clearly explained my purposes, signed tons of documents. Finally I deposited 2k USD to my account. As soon as my first trade was made, I suddenly received a message from my manager saying that trading using a bot was not allowed on my account. So I had to withdraw the funds back and ColmexPro deducted 40 USD as the transaction fee... After some time I made a review on TrustPilot about my situation and got another call from the company's representative, who says that they will cover this 40 USD commission if I remove the review from TrustPilot. Ok, I did this almost month ago and still haven't received even a cent. So I write this review once again. Thanks everyone for attention)

January 30, 2024
Unprompted review
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Reply from ColmexPro

Hello Dmitrii,

Thank you for taking the time to share your feedback. We value transparency and open communication, so we appreciate the opportunity to address your concerns.

Upon reviewing your account history and the terms of our promotion, it appears there may have been a misunderstanding regarding the conditions of your account. When you initially joined Colmex Pro, you were extended the benefit of receiving a complimentary AMZN stock as part of a promotional offer. Our records indicate that during the onboarding process, you were clearly informed of the terms associated with this promotion, which included maintaining an active trading account with us for a specified duration.

Additionally, it was explicitly communicated to you that the use of automated trading bots on our platform is prohibited. Regrettably, our investigation revealed that this policy was violated, resulting in the restriction of trading privileges on your account.

In accordance with our terms and conditions, we kindly requested the return of the promotional stock provided to you. It's important to clarify that this stock was not a giveaway but rather a promotional incentive subject to specific terms.

In an effort to amicably resolve the situation, we extended a gesture of goodwill by compensating you with $40 in addition to $150 as the assessed value of the promotional stock. Despite these efforts, we understand that you remain dissatisfied with your experience.

We sincerely appreciate your feedback and wish you the best in your future endeavors.

Warm regards.

Rated 5 out of 5 stars

Account manager larissa so helpfull…

Account manager larissa so helpfull ..quick to respond..glad to have her responsible for my issues..broker itself is simple and good..no major issues..just need some improvement for mobile app

September 22, 2023
Unprompted review
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Reply from ColmexPro

Thank you Ahmed!

Rated 5 out of 5 stars

Andy from support was very helpful

Andy from support was very helpful, nice and he went beyond to answer all my questions. He definitely has my respect. Wish there was more people like this all over the world.

April 27, 2022
Unprompted review
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Reply from ColmexPro

Thank you Justin!

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Rated 5 out of 5 stars

After deleting the app

After deleting the app, I was unable to reinstall it. Patricia was very nice and helped solve the problem with great professionalism.

April 21, 2022
Unprompted review
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Reply from ColmexPro

Thank you Tamir!

Rated 5 out of 5 stars

I had a question regarding screens…

I had a question regarding screens layout, a guy named Leon called. He was friendly, nice and very helpful. I really enjoyed talking to him.
But that, your response on the site customer support is always great and quick.
I am very satisfied with my decision using Colmex. You’re great!

March 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Support team outstanding

After a problem connecting to the platform I contacted the support team , I can only say that the help I received was outstanding the team were very professional and after several hours working on the problem resolved my issue, I can certainly say not only is the colmex cfd platform by far the best I’ve used the support is second to none , I highly recommend colmex and their friendly professional team many thx ☺️

March 11, 2022
Unprompted review
Rated 1 out of 5 stars

I do not advise ColmexPro

Hello. Andrei, trading account No. 628276.
The broker is not very well known. The execution of orders is stated within 31 milliseconds, I had 46 and 62 milliseconds, 31 is very rare. The initial deposit is quite high, starting at $2,000. This is not bad, anyhow someone with 50 dollars will not climb here.
The types of trading accounts are tricky: there is a forex account, an account for trading shares, an account for trading CFD for shares. Everywhere their trading conditions. It's pretty hard to figure it out.
Those wishing to start trading will immediately warn: carefully read the User Agreement. To use advisors, you must ask permission from the broker. Abuse trading is prohibited.
Initially, the broker makes a rather pleasant impression. I note that the broker does not interfere in trading.
This is where the positives end.
The most interesting thing comes if you want to withdraw the profit or part of it.
Know that you will not be allowed to do this. "Have you read and accepted the User Agreement? Excellent! Your trading account is marked with abuse trading (or the use of an adviser (underline as appropriate))!"
The broker leaves it at his own discretion which orders to attribute to them, and no matter what arguments you bring in your favor.
This is how the broker does not give me a profit of $110299.41. In his opinion, I used an adviser for trading, although all orders are placed manually (and marked as manually placed).
Moreover, the broker earned a lot of money on the commission!
I turned to the financial ombudsmen, I'm waiting for his decision on the controversial situation with this unscrupulous broker.
Based on the results of the review, I will add my review.
Thanks and draw your own conclusions.

February 23, 2022
Unprompted review
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Reply from ColmexPro

Thank you for your review.

Your experience and satisfaction of our products and services as well as the trading platform and support level is of the utmost importance to us.
We will take the covered topics into consideration and inquire on the possibilities for improvement.
Regarding the second part of your review, we would like to elucidate that Colmex Pro Ltd [HE260064] is regulated by the Cyprus Securities and Exchange Commission (CySEC) under License Number 123/10 and acted in accordance with the legal framework under which it is regulated and in line, in accordance and with integrity to the Internal Policies and Procedures and the Terms and Conditions which were accepted bilaterally when opening a trading account with Colmex Pro.

Best Regards, Customer Support Team

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Rated 3 out of 5 stars

Possible to trade options?

Is it possible to trade options with Colmex Pro? Do you have options level 2? How much is the associated fees?

Does using your platform have any charge? And which platform is the recommended one for day trading and options trade in the US markets?? (They have 3!?)

October 31, 2021
Unprompted review

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