Overall this experience was good. The movers on both ends were pleasant to deal with, hardworkers and respectful of our things. The communication between Colonial Van Lines and the movers they contr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with movers Eric and Jullian with K&J Movers in Albuquerque who were in charge of my move from Albuquerque, New Mexico to Raleigh, NC. Professional, kind, meticulous and caring... See more
Company replied
I would say the drivers and movers on both sides of our transaction was great. Super friendly and very professional. I would have liked better communication with the people I dealt with on the phone.... See more
Company replied
The original quote I received wasn't far off from the actual total and it's always a feat to handle a cross country move (especially with no seriously damaged items!), however one or two items I had m... See more
Company replied
Company details
Information provided by various external sources
As one of the nation’s top long distance movers, Colonial Van Lines is the preferred choice for all your long distance moving needs. With over 50 years of experience and over 200 agents within our network within the moving and storage industry, we have the knowledge and ability to handle your move. Colonial Van Lines is a licensed and insured long distance mover providing professional moving services across the United States. Our friendly movers are ready to provide high-quality professional moving services. Colonial is family owned & operated and provides 100% FREE moving quotes.
Colonial Van Lines - Your Nationwide Movers
Written by the company
- Customer Satisfaction is our Top Priority!
- With over 20+ years in the moving and storage industry there is no move to big or small we cannot satisfy. In our 20 + years of being a mover the owner has successfully executed over 200,000 moves, and has a customer satisfaction approval rating over 92%.
Hassle Free Moving Estimates From Experienced Estimators
Commitment Free Moving Estimates With A Price Match Guarantee
If you are planning a state-to-state relocation there is no need to look further. Colonial Van Lines has proudly been in the moving industry over 20+ year experience, and has a customer satisfaction rating over 92%. Give us the opportunity to earn your business, we will not disappoint. We will be happy to meet or beat the price of any reputable moving quote.
Contact info
1441 SW 29th Ave., 33069, Pompano Beach, United States
- (800) 356-1855
- clientsupport@colonialvanlines.com
- colonialvanlines.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well wrapped furniture
Well wrapped furniture. Arrived on good time. Excellent workers.
October 23, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines!
We're pleased to hear that our professional moving crew, careful handling, and on time pick up & delivery met your expectations.
Wishing you all the best in your new location!
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines!
We're happy to hear that our dedicated move coordinators and professional moving crew met your expectations.
Wishing you all the best in your new location!
A really amazing move.
The biggest reason the move went so well was the care and professionalism of the moving team "L&J Hotshot Movez, LLC." They were very careful, wrapping all my very fragile items, carefully wrapping my antique items and keeping in touch with me every step of the way. They handled my valubles with care, deposited them intact at the two different places I asked them to, and stayed in touch with us every step of the way.
I would recommend them any time.
October 23, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines!
We're happy to hear that the professional moving crew and careful handling made the move stress-free.
We appreciate your recommendation and are wishing you all the best in your new location!
Everything went smoothly……from the…
Everything went smoothly……from the initial phone call to the delivery.
October 12, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines!
We're pleased to hear that our team could provide you with a stress-free move.
Thank you for your kind words regarding our dedicated move coordinators and professional moving crew.
Wishing you all the best in your new location!
Writing A STRONG WARNING ABOUT COLONIAL VAN LINES — DO NOT BE FOOLED BY THEIR LOW INITIAL QUOTE AND FRIENDLY ATTITUDE!
Our experience with Colonial Van Lines was extremely disappointing. Initially, they quoted us a lower price than other companies and repeatedly contacted us with a very friendly attitude, encouraging us to sign the contract.
Just a few days before our move, they suddenly demanded an additional $1,500. Part of this amount was for extra belongings that we confirmed we needed to move at the last minute. They said approximately $500 of the additional charge was for transferring our belongings from a larger truck to a smaller one because the large truck supposedly could not enter the area where our new home was located. However, this transfer never happened.
When we challenged this charge, they initially claimed that our belongings had been transferred to another truck. After we explained that the same truck had traveled directly from our original location to our new home without being changed along the way, they changed their explanation. They then claimed that the smaller truck had been used exclusively for our belongings.
This was not true either! After our belongings were unloaded, approximately half to three-quarters of the truck was still filled with other customers’ belongings. We even sent them photographs as evidence, but they still refused to refund the disputed charge.
I paid the additional amount under pressure because they told me that if we did not pay the $1,500 within 30 minutes, they would not transport our additional belongings. They had also told me that a refund is possible. However, now they refuse to return the money, offer nothing but an apology, and no longer respond to our calls and emails.
My strong advice: Do not be fooled by this company’s low initial quote or friendly sales representatives. Always get quotes from other moving companies before making a decision. They may demand additional payments at the last minute, when you have already sold or vacated your home and have little time left to find another company. This can put you in an extremely difficult position.
In my opinion, avoid signing a contract with Colonial Van Lines and consider other moving companies. A friendly attitude at the beginning and a low initial quote are no guarantee of a fair final price or proper customer service.
At this point, we have almost given up hope of getting our money back. We do not know whom to contact, which authority to complain to, or how to recover our money. Despite providing evidence and photographs, they continue to refuse to refund the disputed amount and offer only apologies.
The only thing we can do now is warn other customers so they do not have to go through the same experience. Our message is clear: Do not sign a contract with Colonial Van Lines without thoroughly investigating the company first. Do not let their low initial quote and friendly attitude mislead you!
September 22, 2026
Unprompted review
Reply from Colonial Van Lines
We sincerely apologize for the frustration and disappointment you experienced throughout your relocation. At Colonial Van Lines, we strive to provide transparent pricing, clear communication, and professional service, and we regret that your experience did not meet those expectations.
We would like to clarify that moving estimates are based on the inventory and services disclosed at the time of booking. Changes to the inventory or additional services required may result in adjustments to the final cost. Additionally, shuttle services may be necessary when accessibility restrictions prevent larger moving vehicles from reaching a residence. However, we understand your concerns regarding the disputed charge and whether the service was performed as represented.
We take allegations of inaccurate billing and inadequate communication seriously. While we cannot determine the validity of the disputed charge through this public forum, we welcome the opportunity to review the supporting documentation, photographs, and services billed to ensure all charges are consistent with your contractual agreement.
We sincerely regret that you feel your concerns have gone unresolved. We encourage you to contact our Resolution Department at 954-958-2200, ext. 200 or 104, and request a management review of your account. We remain committed to addressing customer concerns professionally, fairly, and in accordance with the agreed-upon terms of service.
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're thrilled to hear that you were happy with your recent long-distance moving experience. Wishing you all the best in your new location!
Colonial moving company did a great job…
Colonial moving company did a great job by providing timely and efficient service. The crew came as promised on September 22 at 8a.m. They packed carefully all my items and it took them less than 6 hours. The gave me 3 days window and came right on time on the third day. They unpacked boxes and assembled furniture in less than 6 hours. Not a single item was broken. I strongly recommend using Colonial company for your move.
October 21, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines!
We're thrilled that you were pleased with our long-distance moving services and that our professional moving crew provided on-time pickup & delivery.
Your recommendation means a lot to us! Wishing you all the best in your new location!
From start to finish the service was…
From start to finish the service was fantastic I can’t recommend them enough . Great communication from everyone and our movers Milo’s and Jovan were fantastic
October 1, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're pleased to hear that you had a wonderful and stress-free move. We're also thrilled to hear that you were happy with the professional moving crew. Wishing you all the best in your new location!
All went well
All went well. On time neat and professional with my furniture and packing of my belongings
Would recommend highly
October 22, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're pleased to hear that you had a wonderful moving service from our team and professional moving crew.
We also appreciate your recommendation! Wishing you all the best in your new location!
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We appreciate your feedback about our long-distance moving team and are wishing you the best in your new location!
Several items were broken or marred
Several items were broken or marred. We will be making a claim.
October 14, 2026
Everything went as discribed
Everything went as discribed. The guys packed everything very well and it was delivered on time and they were very pleasant
October 20, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We appreciate your feedback and are happy that we were able to provide a stress-free move. We're also thrilled to hear that you were pleased with our professional moving crew. Wishing you all the best in your new location!
straightforward
October 20, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're pleased that we could provide you with a straightforward and stress-free move. Wishing you all the best in your new location!
There are real people behind the familiar company logo.
Colonial van Lines did just the right amount of hand holding and reassuring to keep me confident throughout the move. They were so accommodating when I had to put my stuff in storage instead of the original address. I appreciated the personal touch in this digital world.
October 20, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're thrilled that we could provide you with a stress-free move, including storage services. Wishing you all the best in your new location!
The team that packed and drove all my…
The team that packed and drove all my thngs was great, efficient, polite and careful.
October 20, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're thrilled to hear that you had an excellent experience with our professional moving crew. We're wishing you all the best in your new location!
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're thrilled to hear that you had an excellent move and that you were impressed with our professional moving crew, especially our driver Ramona! Wishing you all the best in your new location!
Highly Recommend.
Our experience with Colonial Van Lines was ver good. I don’t usually write reviews, especially for something as important as transporting your irreplaceable valuables. The moving crew were fabulous! Alessandro was in charge and we were very pleased, wish I had tipped more! 😄
October 6, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're pleased to hear that you had a wonderful service from our team and professional moving crew. We're very appreciative that you would recommend our company to others. Wishing you all the best in your new location!
highly recommend for interstate moves!
colonial was very communicative, available and flexible throughout the whole process. my mom was on the pickup end in rural GA and i was on the delivery end in upstate NY. there were no issues, even when atlanta traffic delayed the pickup. friendly, responsive & careful, would definitely recommend!
October 19, 2026
Reply from Colonial Van Lines
Thank you for sharing your positive experience with Colonial Van Lines! We're pleased to hear that our team provided excellent service for your interstate move from GA to NY. We're very appreciate that you would recommend our company to others. Wishing you all the best in your new location!
First time trying it...
The original quote I received wasn't far off from the actual total and it's always a feat to handle a cross country move (especially with no seriously damaged items!), however one or two items I had marked to stay at the property I was moving from were loaded onto the truck and several others items that were supposed to make the move with me never arrived. I also had a new moving coordinator every couple of weeks which made communication a little challenging. I've had a MUCH easier time with that after informing them that I'm missing some items.
October 14, 2026
Reply from Colonial Van Lines
Thank you for sharing your feedback. We’re pleased to hear that your final moving costs remained close to your original estimate and that your belongings arrived without significant damage. However, we sincerely apologize for the concerns regarding missing items, items loaded in error, and the challenges caused by changes in your moving coordinator. We understand how frustrating these circumstances can be, and your feedback will help us improve communication and inventory handling. We appreciate your acknowledgment of the improved communication since reporting your concerns and remain committed to assisting you through the resolution process. Thank you for choosing Colonial Van Lines.
Positive Outcome
Overall this experience was good. The movers on both ends were pleasant to deal with, hardworkers and respectful of our things. The communication between Colonial Van Lines and the movers they contract was lacking from my perspective. Our things sat in their storage for nearly two weeks before it moved. I was told it was on the truck and in transit multiple times before it actually was - I know this because I had trackers in my belongings.
Everything arrived and was without damage which is what I cared most about. They were outside the window for delivery but made sure to deliver the day before I was leaving town so I was happy about that. I wasn't pressed to get my things but I'm sure this would be a stressful situation for someone who didn't have trackers or was in a different circumstance as far as what personal or household items they needed swiftly - like a bed and clothing.
October 9, 2026
Reply from Colonial Van Lines
Thank you for sharing your thoughtful feedback. We are pleased to hear that our moving crews were professional, hardworking, and respectful of your belongings, and that everything arrived safely and without damage.
We sincerely apologize for the communication inconsistencies and delivery delay you experienced. We understand the importance of providing accurate and timely shipment updates, and we acknowledge that communication between our office and service providers should have been more consistent. Your feedback will be addressed internally to help improve coordination and transparency throughout the moving process.
While we regret the inconvenience, we are glad our team was able to accommodate your travel schedule and complete delivery before your departure. We truly appreciate your patience, understanding, and the opportunity to assist with your relocation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.