Overall this experience was good. The movers on both ends were pleasant to deal with, hardworkers and respectful of our things. The communication between Colonial Van Lines and the movers they contr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was very impressed with movers Eric and Jullian with K&J Movers in Albuquerque who were in charge of my move from Albuquerque, New Mexico to Raleigh, NC. Professional, kind, meticulous and caring... See more
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I would say the drivers and movers on both sides of our transaction was great. Super friendly and very professional. I would have liked better communication with the people I dealt with on the phone.... See more
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The original quote I received wasn't far off from the actual total and it's always a feat to handle a cross country move (especially with no seriously damaged items!), however one or two items I had m... See more
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Company details
Information provided by various external sources
As one of the nation’s top long distance movers, Colonial Van Lines is the preferred choice for all your long distance moving needs. With over 50 years of experience and over 200 agents within our network within the moving and storage industry, we have the knowledge and ability to handle your move. Colonial Van Lines is a licensed and insured long distance mover providing professional moving services across the United States. Our friendly movers are ready to provide high-quality professional moving services. Colonial is family owned & operated and provides 100% FREE moving quotes.
Colonial Van Lines - Your Nationwide Movers
Written by the company
- Customer Satisfaction is our Top Priority!
- With over 20+ years in the moving and storage industry there is no move to big or small we cannot satisfy. In our 20 + years of being a mover the owner has successfully executed over 200,000 moves, and has a customer satisfaction approval rating over 92%.
Hassle Free Moving Estimates From Experienced Estimators
Commitment Free Moving Estimates With A Price Match Guarantee
If you are planning a state-to-state relocation there is no need to look further. Colonial Van Lines has proudly been in the moving industry over 20+ year experience, and has a customer satisfaction rating over 92%. Give us the opportunity to earn your business, we will not disappoint. We will be happy to meet or beat the price of any reputable moving quote.
Contact info
1441 SW 29th Ave., 33069, Pompano Beach, United States
- (800) 356-1855
- clientsupport@colonialvanlines.com
- colonialvanlines.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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Didn’t go how I would have liked
I paid for the pack and unpack service which was haphazardly done. Did not arrive to pack until the day the truck came to load my things. That started the rush to pack boxes most boxes just had items (like dresser drawers) just dumped in the boxes then topped off with a piece of packing paper. Carlos was trying his best to keep his helpers working properly. Then he said he was starting the drive to my new home in Florida as soon as they finished packing the moving truck. Which changed my plans to ride down in my car (instead of having it shipped) I had to receive the truck and sign before they could unload. So I paid for an airline ticket (and a $125.00 charge for my dog to fly). As you can guess it was quite chaotic. I’m sorry I couldn’t give you a good review overall…but I do want to praise Carlos..he was kind and considerate to me.
July 6, 2026
Reply from Colonial Van Lines
Thank you for sharing your experience with Colonial Van Lines. We sincerely apologize for the disorganization and frustration you experienced during the packing and moving process. We understand that you entrusted our team to provide professional packing and unpacking services, and we regret that the level of service did not meet your expectations.
The concerns you raised regarding packing quality, scheduling, and the unexpected adjustments to your travel arrangements are certainly not reflective of the standards we strive to uphold. Your feedback will be addressed internally to help improve crew coordination, communication, and overall service quality.
We genuinely appreciate your kind words regarding Carlos and are pleased that his professionalism, kindness, and consideration made a positive impression during an otherwise challenging experience. We will be sure to recognize his efforts.
Thank you again for your honest feedback and for allowing Colonial Van Lines to assist with your relocation.
87 year old's experience with Colonial Van Lines
The three men who packed, loaded and unloaded and delivered. Christian, Julio and especially Carlos who finished the job in Tennessee without help. They get a 10 out of 10. Anthony Darden and Armonie Adams who sold me and kept me informed as to where we stood get a big thumbs up from this old man.
October 16, 2026
Reply from Colonial Van Lines
Thank you for your wonderful review and for recognizing our team! We are thrilled to hear that Christian, Julio, and Carlos provided exceptional service throughout your move. Carlos certainly deserves special recognition for his dedication to completing your delivery in Tennessee. We are equally pleased that Anthony Darden and Armonie Adams kept you informed and supported throughout the process. Your kind words mean a great deal to us, and we will proudly share your appreciation with the entire team. Thank you for trusting Colonial Van Lines with your move, and we wish you all the best in your new home!
I’m glad I chose Colonial
Colonial Van Lines did an amazing job with my move from Tennessee to Florida. I highly recommend them.
August 1, 2026
Reply from Colonial Van Lines
Thank you for your wonderful feedback and recommendation! We’re delighted to hear that Colonial Van Lines made your move from Tennessee to Florida such a positive experience. Our team takes great pride in providing exceptional service and making the moving process as smooth and stress-free as possible. We truly appreciate your trust in Colonial Van Lines and wish you all the best in your new home!
The driver Wes was exceptional
The driver Wes was exceptional! He was a roll model for hard work and staying focused. He was very skilled in assisting packers with everything from fine China to heavy furniture.
October 16, 2026
Reply from Colonial Van Lines
Thank you for sharing your wonderful feedback! We are delighted to hear that Wes exceeded your expectations with his professionalism, dedication, and exceptional work ethic. His attention to detail and ability to handle everything from delicate china to heavy furniture reflect the high standards we strive to maintain at Colonial Van Lines. We truly appreciate your recognition and will be sure to share your kind words with Wes and our team. Thank you for choosing Colonial Van Lines!
Boise to Portland move went better than expected!
The initial order went smoothly and information provided was accurate. I wish that actual pickup date could have been provided with more than 48 hours notice. The load went smoothly and the team was careful with our belongings. They arrived at the destination on time and the team worked with our delivery requirements. There was very minimal breakage. The Colonial customer service team checked in to ensure everything was going well. Bottom line is that I would recommend Colonial and I would use them again.
October 16, 2026
Reply from Colonial Van Lines
Thank you for your thoughtful feedback and recommendation! We’re pleased your move went smoothly and that our team handled your belongings with care while providing excellent communication. We appreciate your feedback regarding pickup notice and will use it to improve our services. Thank you for choosing Colonial Van Lines. We look forward to assisting you again!
Reply from Colonial Van Lines
Thank you so much for your positive review! We're delighted to hear that you received excellent service and that your furniture was delivered on time. At Colonial Van Lines, we take pride in providing reliable, timely, and professional moving services. We sincerely appreciate your trust in our team and thank you for choosing us for your relocation. Wishing you all the best in your new home!
This is such a professional company
This is such a professional company. From start to finish, it was a seamless process and they stayed in constant communication. My movers could not have done a better job wrapping and protecting my furniture. Everything arrived with no damage (from MS to GA) and they completed both move-out and move-in in a timely manner. Outstanding!
October 15, 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re thrilled to hear that your move from Mississippi to Georgia was seamless from start to finish. At Colonial Van Lines, we take great pride in providing exceptional communication, professionalism, and care throughout the entire moving process.
We’re especially pleased to know that our movers exceeded your expectations by carefully wrapping and protecting your furniture, ensuring everything arrived safely and damage-free. Providing timely, efficient, and reliable service is always our goal!
Thank you for trusting Colonial Van Lines with your relocation. We sincerely appreciate your kind words and wish you all the best in your new home!
Courteous and careful men moved us…
Courteous and careful men moved us efficiently and thoroughly
August 6, 2026
Reply from Colonial Van Lines
Thank you for your kind review! We’re pleased to hear that our movers provided courteous, careful, and efficient service. We appreciate your trust in Colonial Van Lines and wish you all the best in your new home!
Worst experience
Worst experience. Furniture delivered almost 1 month late. But not before being told everything was in storage in NV & to get it out would cost 5k! Almost had a heart attack then talking to rep, found out it's a form email. Damage and lost articles. Insurance was a joke; READ THE FINE PRINT!!
April 5, 2026
Unprompted review
Reply from Colonial Van Lines
We sincerely apologize for the damage sustained during your move and understand how disappointing and frustrating it must have been to receive your belongings in less-than-expected condition. We recognize that your household items are important to you, and we regret that your experience did not meet the level of service we strive to provide.
Please know that we take concerns regarding damaged belongings seriously. We would appreciate the opportunity to speak with you directly, review the details of your move, and address any outstanding concerns you may have.
Nightmare
NIGHTMARE! There are too many other moving options out there to risk going through what I went through. First, Colonial doesn’t tell you that they will subcontract your move out, so you don’t know who you’re dealing with until AFTER you sign the contract. The driver/moving company I got was unprofessional and threatening. Driver tried to add additional fees and make me overpay, plus sign blank forms. Complained to Colonial, and the subcontractor’s response to my complaint was to hold my load hostage and not delivery it in a timely manner. Colonial could never tell me where my load actually was. The contract had a very generous 5-day delivery window even though the distance was only a 10 HOUR drive. I finally got my load 10 DAYS later. Colonial’s system overestimates the weight, and they never produced any weight tickets. Spent over $2,000 in additional expenses waiting for the delivery. Load was finally delivered by a 3rd moving company. Customer service at Colonial was useless and after months the company continues to refuse to properly compensate me for all the threats, violations, additional time, expense, and stress I had to deal with. Filed formal complaint with the BBB and D.O.T. Again, too many other moving options out there to risk it.
June 10, 2026
Unprompted review
Reply from Colonial Van Lines
We sincerely apologize for the frustration, inconvenience, and disruption caused by the delay in delivering your household goods. We understand how important timely delivery is during a relocation and genuinely regret that your experience did not meet your expectations.
In recognition of the inconvenience, Colonial Van Lines made a significant provision in policy by increasing the standard daily per diem allowance for the delivery delay.
Regarding transportation, while semi-tractor trailers are the industry standard, accessibility restrictions may require the use of a smaller vehicle to safely complete delivery. We regret any confusion or inconvenience this may have caused.
Although we are unable to accommodate your request for complete reimbursement, we are extending an additional good-faith gesture, without admission of liability, as a sincere effort to acknowledge your concerns and reach an amicable resolution.
We genuinely regret the challenges you experienced and hope these accommodations demonstrate our commitment to fairness, customer satisfaction, and bringing this matter to a reasonable resolution.
Reply from Colonial Van Lines
We are absolutely THRILLED to hear that you had such an incredible experience with us! Your wonderful feedback, kind words, and support mean more to us than you know! 🌟 Making our guests feel valued, appreciated, and completely satisfied is what we strive for every single day, and knowing we made such a fantastic impression truly makes our day!
Job well done!
From beginning to end of our move Colonial (and their contract company Blue Crab), was up front about costs, plans, what they could or couldn’t do, who would be doing it, and timing. They had 3 different people dedicated to checking the volume/weight of the load, checking the changes just before as that would affect the estimate, updating and confirming the arrival times at both ends. After the load was delivered they called to make sure nothing needed further follow up. We had no damage. The crew at both ends packed and unpacked steadily and carefully. The two who unloaded included Alexy and William. They spent 5 hours unloading and carrying furniture up stairs as needed after driving for 8 hours. Priscilla and they stayed in touch with me about arrival time. The only thing that was a surprise was they changed and repacked the truck before they departed. However, no harm done. Helps to have wrapped everything in blankets and taped them tight. The quote and weight estimate was very close to actual final weight and price. We paid an additional 71$ for overage. Load was picked up on Saturday and delivered the next day 500+ miles away. Kudos to the team and thank you to Colonial and Blue Crab movers. Julia
October 6, 2026
Reply from Colonial Van Lines
We are absolutely THRILLED to hear that you had such an incredible experience with us! Your wonderful feedback, kind words, and support mean more to us than you know! 🌟 Making our guests feel valued, appreciated, and completely satisfied is what we strive for every single day, and knowing we made such a fantastic impression truly makes our day!
💖 YOU are the reason we love what we do! Your trust and confidence inspire our entire team to keep raising the bar, going above and beyond, and delivering the outstanding service and unforgettable experiences you deserve!
From all of us, THANK YOU for choosing us, for sharing your experience, and for giving us a reason to celebrate! 🥳 We are beyond grateful for your support and cannot WAIT to welcome you back for another phenomenal experience! We look forward to making your next visit even MORE spectacular! ✨
Thank you for being part of our journey — your satisfaction means EVERYTHING to us!
They picked up when they scheduled the…
They picked up when they scheduled the pickup and wrapped and bar coded everything for an inventory. They delivered when they said and everything went very smooth.
October 5, 2026
Reply from Colonial Van Lines
Thank you for your wonderful review! We’re delighted to hear you had a positive experience with Colonial Van Lines, especially with our communication throughout the moving process.
We appreciate your trust and kind words. Our team takes pride in providing excellent service and making every move as smooth as possible.
Thank you for choosing Colonial Van Lines. We wish you all the best in your new home!
THE LOCALLY HIRED TEAM WAS TERRIFIC
I was very impressed with movers Eric and Jullian with K&J Movers in Albuquerque who were in charge of my move from Albuquerque, New Mexico to Raleigh, NC.
Professional, kind, meticulous and caring from start to finish! Many thanks to them!!
Colonial is a highly rated Van Lines for good reason. The only glitch in the process for me was too many texts, emails, etc. from various people on the "team". I had thought that I had my one contact, Brittany, throughout the process. Apart from the opening conversations and contracts I never spoke with her again but rather with a variety of "team members" following up on different aspects of the move. I finally just stopped replying . In spite of that the move was fine, my household arrived as hoped, and in a timely fashion. However I did attribute that to the local movers from New Mexico more than the corporate overseers along the way. I think my best compliment to Colonial is that they vet and supply top notch movers to execute their moves.
October 5, 2026
Reply from Colonial Van Lines
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with us. Your kind words and support mean a great deal to our entire team and inspire us to continue providing exceptional service.
We truly appreciate your trust and the opportunity to serve you. We look forward to welcoming you back and making your next experience just as memorable. Thank you for choosing us!
This company practices extortion and…
This company practices extortion and damages your personal items. Priceless antiques destroyed. I would never hire them again. They're locked in rate of 33 hundred dollars turned into 66 hundred dollars on delivery . Do not trust Colonial.
October 3, 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We understand how important a smooth and stress-free moving experience is, and we take concerns such as yours seriously.
Our goal is to resolve this matter as quickly as possible. At this time, however, we have been unable to locate your file using the name provided in the review. We would greatly appreciate the opportunity to speak with you directly, review the details of your move, and work toward an immediate resolution.
Please contact our office at 954-958-2200, Extensions 200 or 104, so we can locate your account and assist you personally.
We value your business and sincerely appreciate the opportunity to address your concerns.
Avoid Colonial Van Lines for moving services
We wish to provide a description of the very negative and unsatisfactory experience we had with Colonial Van Lines associated with our long distance relocation. We hope this information will be help others select a more reputable and professional moving company.
Our issues with Colonial Van Lines included, but were not limited to; inadequate staffing for weight and size of the items to moved, not providing a reasonable level of care in the handling our belongings, a very serious language barrier (including the fact one of them was unable to speak or understand the English language at all), and a complete disregard for instructions given them. These were among the problems that resulted in the significant damage done to our possessions as well as our new home.
An independent adjuster and furniture restoration professional hired directly by Baker International Insurance Company appraised the cost to repair the damage done to our furniture at a value of $11,212 (Eleven Thousand Two Hundred and Twelve dollars.) This does not include the damage done to the walls of our new home. We wish to stress that this damage was completely avoidable and a direct result of the gross negligence of the Colonial Van Lines hired personnel which we observed first hand.
When we contracted with Colonial Van Lines for a long distance move of our household belongings, the company employees we dealt with over the phone prior to the move seemed very professional competent and knowledgeable; however, these individuals, and the individuals that the company hires to actually effect the move could not be more different. It is clear to us now that the company presents a thin superficial façade of professionalism to obtain the contract and then sends low skilled and either unqualified or marginally qualified individuals to actually effect the move. This places the homeowner in the inescapable bind that Colonial Van Lines counts on, and which we believe is part of their business model. When these movers arrive at the home, there is no practical method to turn them away no matter how incompetent and unskilled they are, as all the homeowners’ plans and events hinging on that moving date have already been set in motion.
April 25, 2026
Unprompted review
Reply from Colonial Van Lines
We sincerely apologize for the damage sustained during your move and understand how disappointing and frustrating it must have been to receive your belongings in less-than-expected condition. We recognize the importance of your household belongings and regret that your experience did not meet the level of service we strive to provide.
Please know that we take concerns regarding damaged belongings seriously. Following a thorough review of your file, our records confirm that you have been in communication with management regarding your concerns. As a result of that review, management made a significant provision outside of the company’s contractual obligations in an effort to address the circumstances and bring the matter to a reasonable resolution.
While we understand that the outcome may not have fully met your expectations, the additional consideration extended by management was made as a good-faith effort to acknowledge your concerns and provide an accommodation beyond the obligations outlined in the contractual agreement.
We appreciate your feedback and sincerely regret that your experience did not meet your expectations. Your concerns have been documented and will be considered as part of our continued efforts to improve our service and customer experience.
UNPROFESSIONAL
Colonial van lines sent a group of 3 people to pick my belongings up on September 30th. I was advised the delivery window would be Oct 2-10 but the woman, Yuliya, who was there with the 2 male movers told me her husband was driving the 18 wheeler & assured me our delivery would come on the 3rd or 4th. After the movers completed partial packing & loading the truck, another assurance for the said delivery date & they left. When my husband got home, we loaded the car with our suitcases & dogs then cleared out the empty boxes we didn’t use in the garage. Behind the boxes, there I found one of my mirrors busted, facing the wall, hidden. I contacted Yuliya & told her this was unprofessional & I was upset because they should’ve said something. She then proceeds to call me multiple times, which I ignore & text saying I won’t have any undocumented conversation now because the trust has been broken and I was upset. It is now the 6th and our stuff is not here. I contacted colonial several times over the course of 2 days with no call back. Finally I spoke with someone & they said they’d contact dispatch. Dispatch stated they are STILL in Texas & haven’t even left for Indiana yet. I feel this was intentional due to me calling Yuliya out on her unprofessionalism. The company hasn’t offed to make anything right regarding the broken mirror. I’m worried our things are being mistreated; perhaps even gone thru & stolen. I will never use another moving company. This is by far the most unprofessional business I have ever dealt with. It takes 1-2 days to drive to Indiana & they’re still sitting in Texas. Hard to get ahold of & no compassion at all. I recommend doing it yourself or finding a different company. This is NOT okay.
September 30, 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We understand how important a smooth and stress-free moving experience is, and we take concerns such as yours seriously.
Our goal is to address and resolve customer concerns as efficiently as possible. At this time, however, we have been unable to locate your file using the name provided in the review. Without access to the specific details of your shipment, we are unable to properly investigate the concerns raised or provide an accurate response.
We would greatly appreciate the opportunity to speak with you directly, locate your account, and review the circumstances surrounding your move so that we can work toward an appropriate resolution.
Please contact our office at 954-958-2200, Extensions 200 or 104, so that a member of our team can assist you personally.
We value your business and appreciate the opportunity to address your concerns. We look forward to speaking with you and resolving this matter as promptly as possible.
Very few problems overall
Initial communication was great! The move itself went well, and the movers were very helpful and respectful. When my account was sent to scheduling there was a small breakdown in communication, but overall things went well.
October 2, 2026
Reply from Colonial Van Lines
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with us. Your kind words and support mean a great deal to our entire team and inspire us to continue providing exceptional service.
We truly appreciate your trust and the opportunity to serve you. We look forward to welcoming you back and making your next experience just as memorable. Thank you for choosing us!
Anthony and Crew: True Professionals
Anthony and his crews on both ends were phenomenal! Professionals in every sense!
September 29, 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
Fast and the movers knew their trade.
September 30, 2026
Reply from Colonial Van Lines
Writing
Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Your kind words and support mean a great deal to our entire team and motivate us to continue delivering the exceptional service you deserve.
We sincerely appreciate your trust and the opportunity to serve you. We look forward to welcoming you back and making your next experience just as memorable. Thank you for choosing us!
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