ColourTree Reviews 291

My shade cloth arrived quickly.

Your company is so very helpful and quick to respond to customer requests. I saw your Amazon site and was unable to figure out how to purchase 3 cushions under one order. One quick email to your company and Victor reached out to me and guided me on how to order the 3 cushions. I will happily recommend this company to anyone who needs custom cushions ordered.

Screen is great but zip ties too small in diameter. Had to go buy l larger ones

Color tree got my order to be very quickly. This is not my first order. The sun sails that I purchased previously seem to be holding up really well. One thing I might recommend is be sure to plan for the curvature in the edges. Be sure to allow a significant amount of overlap in order not to have gaps. This is a great way to add shade to your yard!

Quick shipping and excellent product

There were 2 products(Shade Sail), and hardware, that were returned to their shop. The Shade Sail was inadvertently sent back, but had the purchasers(my son in law) name on the return slip, but NO ONE confirmed receipt. The hardware was purchase from them as well, had my son in laws name on it as well, plus the original packing slip was put in the return box. These service team was harsh, zero help, did not know who my son in law was, even though his name was on the two return packages. NO ONE was willing to help, and you would think that someone would call me(left my phone number and requested a call more than once). The attitude of the customer service folks was absolutely horrible, and off putting, due to the lack any professional customer service assistance.I sent numerous emails asking that someone call me to discuss the situation, and they went completely dark. They said they had zero information on my son in law, but the hardware box was sent from their LA office with his name on it. They obviously did not want to be confronted with a return of the product(s). Some of the worst customer service I have ever experienced. $300 is not a huge amount, and if you change your returns, and customers like Nordstrom does, you might gain more customers. The entire process sucked.

The sails I purchased and installed look great, and they provide much shade.

Fast an easy for my custom shade. The hardware kit though, I don't think is sturdy enough to handle the weight of the shade I ordered especially when the wind is blowing. still this company delivers and fast.

These screens are more opaque than others and seem heavier duty. The last ones lasted 5-6 years. I sure hope these do too.

Seller was responsive when I had questions about my order. The order came quickly and was as described

Once I got in touch with someone, they were quick to respond and professional. I called a number of times and emailed 2x but nobody ever got back to me, even after leaving messages. On my third call in 3 weeks, I finally got through to someone and they remedied the situation fast. I like this product very much.

I purchased a shade sail off of Amazon, which had an issue. I wasn't sure what to expect having to deal directly with the manufacturer for the warranty instead of Amazon. I was pleasantly surprised. The customer service was excellent and far exceeded my expectations. Highly recommend doing business with them.

fast service, fast delivery and the mesh screen panels look fantastic! Great quality material!!!

It is great to have samples to compare to my neighbors privacy screen and to figure out my next step. Samples were sent quickly. Thank you.

Arrived on time.
Thank you

Wonderful and totally easeful, seamless, customer service experience! My shade developed a tear and a replacement was immediately sent through the warranty program. Awesome!

I really dislike that I can not speak with a customer service agent, however, ColourTree is very responsive over email. I usually hear back within a couple of minutes. I had to create a purchase a few different custom shade sails. I was pleasantly surprised how fast they were produced and shipped.

Sunshade shipped out very quick and easy to deal with! Would purchase again no doubt! Thanks!!

Always so easy to reach the folks at ColorTree and our clients are always satisfied with their shade features!

The tarp I ordered had a leaking seam. I photographed the issue and sent to the company. They immediately responded and replaced the item. Excellent customer service.