ColourTree Reviews 291

To start with, I haven’t received my package from fedEx because it requires a signature.
Handy information to know up front. Last order was 4 times the size and no signature.
FedEx sent me a voicemail and said to pick it up at Dollar Tree but they didn’t have it.
FedEx said it was out for delivery yesterday but it was not. I called them yesterday and an hour later they called me back and left a message to call them back at a certain number, I did and that number required a code to get through.
This morning I get a text that they will let me know where to pick it up at, so I log onto thier site that they sent and it says it’s being delivered between 10:30 and 2:00 PM.
Well which is it?
Still no product delivered.

I had a warranty issue which was resolved very quickly and quite satisfactorily.

their follow up was excellent. They promised they would send out a complete color samples of all colors of shades. Excellent communication va. email correspondence.

Fast shipping. Easy to order.

Quick and easy warranty replacement

The product was exactly what I wanted. We put it up for privacy for our dog. Very sturdy and easy to attach. The 220 gsm was the right choice. Great company.

I love the fence. It came quickly and was packaged beautifully and really easy to unload and carry into my yard to put it up. There were also more than enough of the plastic ties so if I messed up I could cut it off and use another one without worrying about running out. Double thumbs up!

I wanted to return my two items for a differant color, so I filled out the proper form on the site and sent it in as described. I have not received not one reply, that was about two weeks ago. The items are still in the box and I have no shade. Not happy.

Great customer service. Easy to process a replacement.
Thanks.

Replaced shade with warranty eligibility. Great company.

Prompt honoring warranty. Quick shipping. Top rated

Your solar sails work great !

I appreciate the timely delivery and the amazing quality of your fence shade. The brass holes sold me for sure!

Fast Delivery with good packaging and quality product.

Super quick shipping of my sample request!

It was easy to find & order. Reasonably priced & shipping was good

Excellent product, fit & finish. Very frustrating with communication. Would not pick up the phone! Back and forth countless times via email. Rep didn’t read or remember my responses from one minute to the next. I provided exact 4 corner measurements, which took 3 guys on high extension ladders, only to be told the next day that they also needed the diagonal measurements as well. NOT a good experience. Price changed (higher) after providing initial, longer measurements. Reason provided was it “required more material”. I felt very much jerked around.
The last communication with "Victor C." was his question about whether or not I wanted straight lines or curved lines. I told him curved so the quadrilaterals would be pulled taught. What he didn't tell me was that the curved lines would significantly reduce the final length of each of four corners. Since the custom sizing is a NO WARRANTY situation, I was left with two sun sails that were too tight to make my laser measurements useable as intended and provided. I had to extend each corner attachment using multiple carabiners which ended up looking quite amateurish. The entire process was very disappointing. Note to Colour Tree: TRAIN your reps and pick up the phone!!!

I had a horrible experience with this company. They advertise a "rust proof, water proof, no maintenance required" stainless steels posts for shade sails. The mounts for the posts rusted completed - immediately!! They told me that a "small amount of rust was normal" and that I should "scrub off the rust". First of all, both of those statements are completely contradictory to what they advertise on the website. After complaining back and forth Colour tree finally agreed to replace just the base plates. They asked for shipping address etc. A week later I received an email that they cancelled my replacement because "management decided not to replace them" Unbelievable!! Horrible products. Horrible customer service. Extremely disappointed.

Very good quality and fairly easy to install with 2 people. Quick response from customer service with questions. My only negative is that you cannot get custom lengths in the 220 GSM fabric.