Comcast Reviews 

My cable is out on 3/16/21 because the the cable is to low and it was cut by a semi truck going pasted my house. This was suppose to be fixed after hurricane Michael they were going to move the drop up higher so the trucks couldn't hit the cable this makes a total of six times this has happened since hurricane Michael. When I called to tell them about the cable being cut they gave me a credit of $6 on my account for it being out so I have to wait 3 days before I can get cable then the worst service I have ever seen and it's their fault because they didn't fix it the first time after hurricane Michael.

I requested to cancel and it took more than a month to process. This company is really ridiculous. I had to call 5 times (1hr spending each time for their stupid automated system, and their response time) to make sure they received all equipment, and last bill with HUGE AMOUNT which is not right. I always get the same answer saying that it will be $0 balance due, and never happened. PLEASE AVOID THIS COMPANY, EVERYONE. THIS COMPANY IS JUST SHAME OF THIS COUNTRY.

Recent Houston Freeze
I have been a Comcast Customer since 1983 when they were Time Warner. I am again disappointed that they are not giving their customers a discount during the February Winter Storm in Houston. I had no power for 3 days. My power went out Sunday, February 14th at 11:45 pm and didn’t come back on until 11:30 pm on Wednesday, February 17th. Besides having no electricity, we also had no phone, internet, or cable services. Comcast says that their services were working at that time, and so it doesn’t matter if mine didn’t work due to the massive power outage, and so I don’t get even a good faith credit as a long-standing customer. Shame on you, Comcast! I will remember this!

Karen Johnson

I have had Comcast for many years. I keep hoping service will get better but it only gets worse. I have to make frequent calls to address my cable going out. They pretty much tell you to reset. The prices have gone up and the service down. When I called to cancel I was told I would have to pay a fee. Today I called because I had no service. The automated service told me that nothing could be done because my modem was offline and essentially to take care of it myself

I was trying to get my latest bill for internet to compare what offers are out there and had to talk to 3 people.
The 2nd girl (offshore) Queen just transferred me to security and did not even tell me she was transferring me.
They are horrible to deal with on the phone as most other companies are but don't know how they are allowed to do business in the states without Americans to talk to you. I never have received 1 bill in a year. Never got a resolution and will be changing companies!!!

Incompetence at every turn.

I have been a Comcast customer for internet for over 6 years, and have tolerated their poor service and even worse customer service. But recently, the degree of incompetence has risen to a whole new level.

Internet in our small neighborhood went out on 11/24 for reasons unknown (no weather issues). When I called Comcast, they told me that there had been an outage, but it had been restored. I assured them that I (and some neighbors) still did not have service, and I wanted to report that the outage persisted. There was apparently no way for the agent to report an outage except to try to get a supervisor on the line, which they were unable to do for 2 hours of my call time before I got disconnected. 2 hours of my time down the drain.

We went for 2 days with no internet, and no acknowledgment from Comcast that there was an outage while my wife and I (and neighbors) lost work productivity as a result. I spent 4+ hours on chat and 2+ hours on the phone with Comcast and spoke to multiple supervisors (never the same one, as there was no way to reach the same person) who each assured me that the problem would be resolved and that someone would follow up with me (no one ever did). I was offered a technician appointment at my home in 1 week (a wait time totally unacceptable to my neighbors and myself).

In the meantime, internet came back but it was spotty, so I held on to my appointment 1 week later. That appointment date came and went, and no technician showed up. Another call to another supervisor who said that somehow the appointment had been cancelled, but he could not ascertain why and by whom. He assured me he would arrange for another appointment within a day and would personally call me back. A day later, internet keeps dropping out, no appointment, and no call back.

There is no way to reach the same supervisor at Comcast twice, so there is no continuity and no "ownership" of the problem by anyone at Comcast seeing the problem through to its resolution.

This is the sort of runaround one would expect in a developing country. Comcast does not deserve my business (we are looking to alternate ISPs), and does not deserve anyone else's business that is treated the same way. Shame on Comcast.

No new offer for existing costumer and keeping rising the prices

The saga continues...

I swear I try not to be problematic. I rarely get frustrated or become negative but, I’ve had it with this company. On October 7th 2020 I made the mistake of again becoming an Xfinity Internet customer. At first everything was fine but, a couple of days after activation I was contacted by Comcast and told that I had a past due bill with an old account that needed to be resolved. I thought, no problem, I know exactly what they are talking about. The Agent informed me that if I returned the old equipment my past due bill would be $202 which I agreed to pay on October 15th when I received my check. I could had sworn that she told me that she’d reach out to me on the 15th to pay it which she never did.

On October 19th my service was disconnected. I called and spoke with an agent and was told it was due to a past due bill. I then logged onto my account and it said I owed $42 so, I paid and my service came back on.

On October 27th I come home to find my service off again. I call and speak with an agent and I’m told it’s over the $202 from the other account but, my account never reflected this. I was there told that the department I needed to speak with was closed and I would need to call back the next day after 7am.

On October 28th at 7am I call the number they provided and ended up talking with an agent via text message to be told that I need a different department and they open at 8am. I expressed my frustration and he told me to go ahead and call I should get through so, I called.

I ended up speaking with another agent who again tells me I need a different department and they open at 8am. At 8am I call the correct department just for the automated message to tell me they don’t open until 830am so, I hang up.

10 minutes later my phone rings, it’s Comcast with another agent who was so rude to me I don’t understand why she’s in customer service. Anyways after her trying to trouble shoot me I’m toldi need another department.

At 830 I call the other department and get a voicemail. I leave a message for them to return my call. At 11am I get a text message that my message has been received and the next available agent will contact me. At 1pm I still hadn’t heard from anyone so I call back and leave another message. At 430pm they finally call me to tell me that I still owe the $202 and that they won’t cut my service back on until it’s paid in full.

So because of a misunderstanding I will now be without internet for 7 days until my next paycheck when I thought that this was already taken care of. I have never been so frustrated and upset with a company. Listen, I’m an honest, easy going guy but, I strongly urge you that if you have any other provider options go with someone else. Comcast is trash and if you become a customer you will be throwing your money away to only be lead in circles and treated like you don’t matter. I’m ready to cancel my service and I haven’t even had it a month. Be smart and choose another company

I really, really do try to not be negative....but comcast has made me go against this trend. Honestly, they know you have no choice and so don't really care to treat you well as a customer. Only glad that I luckily don't have to deal with them too often.

We were paying 150$ for internet service because the performance was terrible and supposedly I needed extra services. We paid this amount for like a year for a bad service. Several times a month we would lose the internet. They finally told me I should go to a store to pick up a modem and to get the Pods to extend my wifi.
I drove to the store and got the modem. The person whom I spoke with on the phone said I wouldn't need the pods, with the new modem should be enough. I come home, install the new modem and the same thing happens. I call to order the pods because I couldn't order it online, it was giving me an error. They told me to drive to another store far away to get the pods. I drive to the store and they tell me they don't sell that equipment at the store.
I come back home and I literally spent 7 hours on the phone the rest of the day on hold, waiting for supervisors, again on hold. I ended up speaking with another person at the end of the day who said they were going to send the pods with an expedited shipping. I never received the confirmation email. I called again and now they said they send it with UPS but it should take a week to get to my house.
I request to speak with a supervisor who says I cannot do anything about it, you should wait and SHE HUNGS UP ON ME!. While you don't have any problems, is ok but if you ever have a problem with Comcast is the worse service on earth and is a monopoly because there are no other services in the area. Good luck to you,

The service is mediocre at best, prices are outrageous & the amount of outages due to the companies negligence is staggering. Worst company to be associated with & loyalty means nothing to them. After many years of being treated only as a dollar sign, I'm in the process of canceling them for good & to make sure others are aware of this sham of a company. In a month's time there is between 22-25 outages & when I called to ask them why they aren't being more proactive I was told it's the customers responsible to make them aware of problems as they are not responsible for being proactive in the company.

Fast talking reps slick talking reps
Rude unhelpful
Over charging unempathetic company
Contract ends. They don’t notify you and double your costs. I won’t be renewing but going to voiceover.
Disgraceful company

I'm sure my rant about Comcast will be of no surprise to the majority of people that use their service for cable. But they charge WAY TOO much for their service!! I mean it's major over kill!
Granted, they are kind enough to extend your payment date if needed but in the same token, they are so dang expensive that it's almost a must that they do that for you.
I have just very simple basic cable, no premium channels, nothing extra and my bill every month is roughly around $220.00!!! It's just obsurd in my opinion.
👍👍

Worst customer service, worst agents taking calls, increased my bill to what I did not agree to paying, thereby forcing me to pay for services i did not use! please do not fall for Comcast! bad company, very poor, and overpriced, over high bills that are not necessary! very unhappy

I have been with Comcast more than 20 years and I thought they had made some improvements but over the past year they have removed channels that I signed up for without notice while charging me the same. I opted for their highest package getting everything they offered paying over $200 a month then they said I had to pay extra for the sports package which they dropped me a few times and I had to contact them to get them to put it back doubling the price at one point. Then a few months ago I am searching for a show that is on Cinemax but it said I needed to subscribe to but I had Cinemax since day 1. They told me there was a change and that I had to pay for the subscription, but they had replaced it with Epix but I had to pay the same price for all the channels.

Well, today I found out that Starz has been dropped and that I have to subscribe to it and oh, I have Epix! How can a business do this to their customers without notice and without compensation? This is simply wrong and unethical.

Unbelievable!

If Only you I could give a zero rating!!! Waiting for 4 hours on a 2 hour window for the Comcast technician to show for a installation of service today . He never showed so I will be getting Verizon to do it . I called three times to try and get a time for him to actually show up they left me on hold for 45 minutes then I hung up worst service

I dreaded calling Comcast again after my contract was up. But unfortunately Comcast is the only provider in Dunnellon and tey know it so they rake you over the coals. I placed my new order and of course the old promotion package is no longer so they get creative to raise your bill. Than they promote x1 and cloud Dvr if they do not have new lines in your area dose not work so you will need Dvr top box and we need to charge you $10 more Agents yes several and tech support was not very helpful. The tell you to hold on and hang up on me. I call customer service and chat for over an hour and they could not resolve the issue. Comcast service is absolutely garbage. Real shame that unless you want a dish and you want internet you still have deal with comcast.

The Xfinity/Comcast service is consistently down here, in SC. I have been told it is due to the weather in the area. That makes no sense, since it is delivered by a cable. The support is even less. Is there a way to give them no stars? I am sick of NBC and their garbage communications company which leaves everything to be desired.

Datacap on wifi is just unreasonable in this day and age. They also charge an arm and a leg for cancellation fees.