Commonwealth Bank Reviews 345

If i could give a zero rating i would. There is a delay sometimes interminable in the connect between the request on desktop to the app registering. I have to logon multple times a day to conduct business banking which includes multiple clients. If i try to make payments on the app i have inadvertently made payments from the wrong accounts and then have to reimburse... It is just a debacle.
TO COMMBANK - FIX YOUR MFA. DO A ONE TIME CODE!

I signed up for a 5 month net bank saver high interest account. Be warned after 1 month they will change the variable component, even though their conditions online say it won't change until after the introductory period of 5 months. And then to add further insult, they don't then give you the new *introductory rate* available online, they will put you on much less. An internal review from the manager, who is condescending AF, will give you no results. Escalating to the Complaints Team also gives no results. Oh by the way no email about the change of rate You have to dig into your account information and it's hidden away (takes about 5 clicks to find the info). Unethical conduct, no customer service and no concept of customer retention. Note the sentence attached, sentence 3, *At the end of the introductory rate period the Net bank Saver standard variable rate applicable at that time will apply*, is false. They will adjust it as soon as they feel like it.
To give you all a further update, yesterday I went to close my account. I arrived into the digital queue at 12:36pm and was 8th in queue. By 1:22pm we had a message to say we were near the front of the queue and to return to the branch. We walked back to the branch arriving at 1:27pm. By 2pm, we still had not been served. Finally we were called 45 minutes later. I was rude, frustrated, and the staff member serving me, whilst trying to remain professional could see I was clearly upset, and basically told me she was refusing me service. I explained to her I had the flu, and had wasted almost three hours by now at the bank and should be home. She still refused to serve me for my 'attitude'. I wonder how she would feel if the bank changed her interest rate and made her lose over $4k in 4 months without telling her? I heard an elderly man in the next office, also getting irate and was sadly asked to leave. The bank and staff have no conflict resolution skills, other than asking you to leave. I had to back down and 'apologise' so I could move MY money and I didn't swear or call her names, I simply told her how disgusted I was in the bank and how unethical it was. She threatened to make me come back tomorrow and wait again (wow!) finally she agreed to close the account. It then was sent to another staff member to come and verify. I asked about the waivering of the $30 tfr fee for all the hassles, delay and misleading information, and was told, that she would lose her job to waiver the fee. I enquired with the 2IC who came into the review my transaction, but lucky Matt (the oh so savvy bank manager had told her he had already denied me this request, way to go Matt, for one of your highest saving branch customers, aren't you just a gem saving your branch $30 whilst losing my money, and also nowhere to be seen helping your staff, or trying to salvage your customers walking out the door, you hid in your office all day). In summary it took 4 staff, and almost 3 hours to close the account. i exited the CBA Orion branch at 3:26pm, sick, tired and disgusted with their threats (to make me come back another day!)The saddest part, not one person said 'how can we fix this'? To add insult, an email 'summary' came through from Primus at the Customer Complaints Team. He refused to even put me on the current Net Saver Introductory Rate of 4.45% because that was for 'privileged new customers'. Let me warn everyone stay away from CBA. After 1 month you will no longer receive the rate guaranteed, or be a new or 'privileged' customer. When I asked Primus how he would remedy this situation to retain my business, he simply said my case was closed. No attempt to keep me as a customer.
Today, the most satisfying part of my day, was transferring all my funds to St George, who not only offer a better rate than CBA, but exceptional customer service at their Orion Branch . Do yourself a favour and take your hard earned money elsewhere. CBA, and & CBA Orion do not appreciate your custom. No wonder people are getting asked to leave the bank, when you treat them so poorly.

Just stay away from them and use any of other banksif you don't want to waste your time over the phone for hours and then be requested to go to the branch and again wait one hour in the line to just withdraw your money from your account and close the account.I definitely not get back to CBA anymore

WARNING ⚠️ ⚠️ ⚠️:
THIS BANK SHOULD BE SUSPENDED FROM PRACTICING IN AUSTRALIA AND WORLDWIDE FOR THERE DAILY SCAMS.
THEY CLOSED MY ACCOUNTS WITH MORE THEN 12000 AUD IN IT AND I DIDN'T GET ANY CHECK FROM NOW UNTIL TODAY .
NO NOTICE NO CHECK AND HISTORY STATEMENTS. I SUSPECT THEY EVEN TOOK SOME MONEY FROM MY BALANCE . THEY EVEN REPORTED A TRANSFER THAT I MADE TO MY OTHER BANK ONLY TO SABOTAGE MY ACCOUNT WITH A DIFFERENT BANK .
EVIL DEEDS POWER OF HURMING FOR FREE .
MY ADVICE:
BOYCOTT THIS INSTITUTION AND SPREAD THE WORD .
DON'T DEAL WITH THEM AT ALL .

I was with this bank for years with no issue. Then they decided to close any branch local to me, then they introduced a 24 hold on all money sent to Crypto and stock market investment apps. The Crypto market is constantly fluctuating and time is of the essence. The amount of times I lost mass gains on a bullish run due to the banks stupid policy.

I left commonwealth and found a bank that let's me send my money instantly to my crypto and stock market apps. Since then I've actually made some money, I kept loosing it thanks to commonwealth. Pretty poor business model. We work for our money so we can spend and invest it as we wish, everything I get paid is credited to the bank, which means the bank owes me money every week. For them to take what they owe me and add stipulations to my investments is a big no no. Thier job is to keep our money safe till we decide what to do with it. Not hinder us by makeing things more difficult and time consuming.

Terrible. DO NOT USE THIS BANK IF YOU WISH TO BUY CRYPTO. They decline every crypto transaction and essentially give no reason and when you ask them to remove the restrictions they say they can’t and then give no explanation as to why.

Withdraw from atm machine whird & buzzed but no money forthcoming. Rang number ANZ and was told no money was processed. Tried 2nd machine and it worked. Only to find out the money came out twice.
Contacted bank and was told it would take 35 days to rectify, being a pensioner I find this unsatisfactory.

Told to come in branch, told to stand in one line for 10 minutes, told me to move to another line for 15 minutes, told to wait in a third line for 15 minutes - avoid Midland Gate Shopping Centre branch, horrendous, staff standing around everywhere not helping anyone

So here’s what happened. I booked a return flight through BudgetAir.com.au (big mistake) using my CBA Mastercard. The return leg got cancelled because of bad weather, and I accepted an alternative route via Hong Kong. When I got to Hong Kong, I found out I was only on standby for the Sydney flight — no confirmed seat. I couldn’t risk being stuck overnight, so I had to buy another one-way ticket back for about $1,000.

BudgetAir first promised a full refund, then changed their story and said the ticket was “used.” I filed a chargeback for $721.70, which CBA actually approved at first, but a few weeks later they reversed it, claiming the merchant provided evidence that the service was used — even though I’d already told them I never got on the final flight.

CBA then offered me $185 “goodwill” money because apparently the flight had 4 segments and I should only get 1/4 of the refund. Makes zero sense. I’ve since escalated it to AFCA, arguing CBA mishandled the chargeback under Mastercard’s “services not provided” rule.

Im disgusted with this bank.
I found out that they blocked all my accounts, with out even proper notifications.
Basically debanking me!
No access to my accounts...unless i do a new- KYC.
I have had my accounts for a long time, and get sent my banking statements to my current address.
Someone claimed i was sent a sms or text -message, but i was not.
Then it was claimed.. i was sent emails about the KYC- to an old email.
Problem is, i haven't logged onto that email for many months.. as i didn't need to.
So the CBA is backward and lying to me.
They say they do the KYC as its gov regulations.
All due to this money laundering rubbish..sup.
Yet, they cannot even deal with scammers well enough.
I was rudely spoken to by an indian lady- twice, and she hung up on me.

This country and its rules have become a joke.
I have been advised that they might be doing this KYC every few years.
Why?
Most people are not criminals.
Lots more closing of accounts, and debanking going on in aus these days.
Been told the kyc has to be done at the bank branch.

Is this to see prove that we are still alive?
Checking up on us..

BIG BROTHER is alive and well in aus these days.

Next they will want an ID for our PETS, bf they give them medical care, or whatever.

Closing branches putting more pressure on staff of branches that are still open while custom line up out the door to get simple matters fixed.

The Commbank reverted my home statements to an incorrect address and has taken 15 days since I made it known to the team. They have still not fixed this issue. This is a breach of security and I am furious

😡 I went into the Mt Gravatt Plaza branch to collect a credit card that CBA specifically sent to this branch for me to collect. Rude, argumentative & Beligerent customer service from Adam insisted that they don't do this. I insisted that the card was there & sure enough it was. Adam continued to argue and blame me for this being wrong🤔

I invest & trade in financial markets, my 1st live trade was back in 2009.

Earlier in 2025 I had bought up in cryptocurrency at a secure exchange the 2nd biggest in the world.

The Commonwealth Bank released a media statement about mid 2025, stating their dismay to Crypto & how organised crime use it to suppress being identified by law enforcement.

A classic ‘piggy-back’ ride. Crypto is in its infancy and things like the ‘Blockchain’ will circumvent exactly what Combank describes.

Why have big US banks flipped and their President is now an advocate for Crypto.

Is this how Big Aust. bank CEO’s get paid the millions in their contracts every year.

In other words, they fear their bottom line amount.

They fear the exodus of investors & traders on local bank
Share trading platforms, moving to where they have freedom to buy sell Crypto.

Why Combank were you setting up a Cryptocurrency platform around the time of COVID.

It’s alleged that they were shut down by the federal govt.

Big 4 banks hide behind privacy laws to protect themselves.

My main reason for writing today, not for another whinge. But a true account of how CommBank cancelled my rental direct deposit soon after the media release and soon after their non disclosure.

Not only, would they not tell me reasons why they cancelled my direct deposit (Lismore NSW branch).

But they failed in advising me as a customer, a duty of care, 2 things.

Repeatedly, CBA

1/ Never told why they failed to disclose to me that hackers had reportedly gotten inside the exchange where my cryptocurrency purchases were made.

2/ Even more upsetting the failure of CommBank to acknowledge why they cancelled my rent payments.

I want a name who gave the authority.

I hold their CEO accountable.

This experience displayed to me that banks like CommBank are not accountable perhaps even to Govt.

If you’re lucky you will receive a smile and some due courtesy at a branch, but tread on their toes and they will F’ you in every way imaginable. I closed my account and never to return.

Terrible customer and banking service. Avoid this bank as much as you can.

CBA is the embodiment of everything wrong with modern banking — a soulless, predatory entity that feeds on trust and spits out debt, deceit, and despair. What they’ve done to their customers isn’t incompetence; it’s orchestrated betrayal.

After fixing a home loan, they surgically removed key benefits without warning, then introduced new “fees” that didn’t exist when the contract began — the kind of quiet treachery you’d expect from a loan shark, not a national bank. It’s the financial equivalent of locking the doors before setting the house on fire.

Every interaction with them feels like being gaslit by a machine built from arrogance and contempt. Their “customer service” is a labyrinth of empty apologies and trained indifference, designed to wear you down until you surrender. Every answer is circular, every excuse rehearsed, and every promise hollow. It’s not support — it’s containment.

CBA has turned loyalty into liability. They wait until you’re bound by a contract, then drain you dry through hidden clauses, “policy adjustments,” and smug denials that anything has changed. It’s a strategy so deliberate it borders on psychopathic.

They hide behind branding, PR spin, and charity ads to disguise what they really are — a legalised scam operation with a marketing department. The scale of their greed is industrial, their ethics non-existent, and their regard for the Australian public beneath contempt.

CBA is not a financial institution. It’s a warning label for what happens when greed evolves past shame. Every cent they touch feels dirty. Every policy they create seems engineered to extract pain and profit in equal measure.

If you bank with CBA, understand this: you are not a customer. You are a resource to be mined until you are empty.

Logging into their website on a browser is a nightmare. The process is bloated, slow, and unreliable. Their mandatory MFA is downright broken. I’m forced to do it twice, sometimes three times, just to get in. Even after a “successful” login, clicking Transfers often kicks me back to the sign-in screen. It’s a terrible online banking experience that basically bullies you into using their subpar mobile app.

Horrendous response times. Difficult to talk to a real person

What is it with commonwealth bank constantly stuffing around with its App. ? Once again can’t use my app.

Do not buy gift cards using your Commbank account. Beware of cash advance fees. Even if you buy a $10 gift card, such as Woolworths, they charge you $4 (what percentage is that?). I called to ask about this fee, and customer service told me, “A gift card is just like cash, so we have to charge fees.” Why is Commbank the only bank doing this?

I used to have all my banking with Commbank, including CommSec, but I am closing them one by one and moving to another bank. You used to be the best bank, but unfortunately not anymore. Commbank needs to address this issue, otherwise they will keep losing customers.