Compare HGV Insurance Reviews 

251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and accommodating when arranging various insurance policies. Many consumers also highlight the highly competitive pricing and the straightforward renewal procedures that make securing coverage completely stress-free. However, some customers also noted that working closely with the same dedicated team members consistently over multiple years provided wonderful continuity. Reviewers deeply appreciate being able to speak directly with knowledgeable advisors who thoroughly understand their specific industry requirements and busy schedules. People consistently mention receiving prompt responses and clear communication whenever any unexpected issues arise during business operations.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the fast, professional, and reliable... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and efficient support. Consumers... See more

Price

People report positive experiences with price, consistently highlighting competitive quotations and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compare HGV brokers have bent over backwards for us, and helped us to spread the cost when we have certain commitments to adhere to. Helpful, friendly and accommodating! We most definitely recommend!... See more

Company replied

Rated 5 out of 5 stars

It’s my first experience with the insurers and I couldn’t fault them, got my wagon insured, load insurance and public liability all in one quote , it made it very easy with a great experience especi... See more

Company replied

Rated 5 out of 5 stars

Excellent service and provided me with much better prices than my current insurer could do. Went through all my requirements detail for my truck & work Explained what what steps they would and how th... See more

Company replied

Rated 5 out of 5 stars

Excellent service and competitive prices. It’s really refreshing to deal with an insurer where you can actually speak to the same person each time — makes the whole process much easier and more person... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Specialist insurance broker to the haulage and transportation sector. Dedicated to delivering you exceptional service, advice and premiums.


Contact info

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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4.8

All reviews

(251)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

ABSOLUTE NIGHTMARE OF A COMPANY

I’ve had an absolute nightmare with these people. They set my new policy up by adding it to an existing one. Seemed a good idea but the sales person arranged it with no claims bonus that didn’t exist. Calls came all through the policy from an admin team but they kept saying it was to do with the original vehicle and that it has been sorted. Then around it started again. The policy is now over and it has now come to light the issue was with the second vehicle. Seems to me the salesperson had found a way to keep it hidden for long enough for the policy to complete. I now have bailiffs threatening court which I cannot wait for as it’s time for them to admit their mistakes on the record. I have just started a complaints process with the insurance ombudsman too. I’ll be staying away from this company.

August 8, 2021
Unprompted review
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Reply from Compare HGV Insurance

Hi Richard,

Thank you for taking time out to write a review. It's actually Staveley Head/One Sure Insurance that are handling your policy. I will pass on your comments as we are part of the same group.

Kind regards,

Ian Pitt
General Manager
Compare HGV Insurance

Rated 5 out of 5 stars

Thanks CompareHGV for finding me very…

Thanks CompareHGV for finding me very cheap truck insurance. The guys are very professional and polite. Will definitely come again and recommend it to everyone. Thanks. Straightforward Haulage Limited

July 19, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thanks Jurijs, glad we could help. Jack.

Rated 5 out of 5 stars

recently purchases motor and none motor…

recently purchases motor and none motor cover.
very happy with the customer service and the service provided, Mike was very helpful and very professional. would use the service again.
highly recommended

July 19, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thank you Radoslaw, it was my pleasure. Hope you have a successful year. Mike.

Rated 5 out of 5 stars

Review

We have dealt with Mike at One Sure a number of years now. Nothing is ever problem, they are helpful and responsive quickly when needed in the transport industry.
I’ve had a number of dealings after our renewal which has meant changes to our policy and Mike has been nothing but helpful and consistent to help get the best for our business.
We would recommend using this company all day every day.
Alway professional and friendly.

June 25, 2021
Unprompted review
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Reply from Compare HGV Insurance

Hi Nicole, thanks so much for your kind words. My pleasure to deal with you as always. Mike.

Rated 5 out of 5 stars

Great service.Jack Little

Great service.Jack Little was very helpful with getting the right quote and price.lf you are in need to get hgv insurance call them and ask for Jack.Top service thank you

June 5, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thank you Arkandiusz. It was my pleasure. Jack.

Rated 5 out of 5 stars

Friendly & efficient

Friendly, fast and efficient service - felt like a valued customer immediately - definite recommend.

May 6, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thanks Steve, take care. Jack

Rated 5 out of 5 stars

Outstanding service from Jack Little

Outstanding service from Jack Little. He was really helpful throughout the whole process and very friendly too. What can I say - brilliant experience. Thank you!

December 9, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thank you Richard, it was a pleasure to be able to sort your insurance for you.

Rated 5 out of 5 stars

Excellent Service

My previous insurer let me down after four days of trying to contact them and I needed insurance for a new vehicle in a hurry. I called Compare HGV Insurance and Jack managed to arrange this for me within the hour. He was extremely helpful and friendly I will definitely be using them again for our other vehicles. Thank you :)

August 27, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thank you Nikki, it was my pleasure to be able to arrange the cover for you.

Rated 5 out of 5 stars

All excellent

All excellent, very professional people with a lot of experience. First quote and all correctly in 99%.
I can assure that you be happy with them.

June 9, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks Marta - very kind of you. Arron

Rated 5 out of 5 stars

5 star Service and Team

Over the years dealing with insurers, I have never come across such professional and pragmatic team

Fantastic help, prompt replies and clear communication

For us and our company these guys have gone above and beyond to help us find the best policies, have worked around the clock to meet our needs and have been and always are flexible and understanding

I must point out Jack for being a superb guy over there in the team, he has offered unparalleled help and guided us through our policy, answered all my questions and really fight to find you the best deal

They work with many insurers and always look to give you an honest and fair price for whatever policy parameters you have in mind

We have nothing but positive feedback to give to these team of fantastic brokers. Will always use these guys and wholeheartedly recommend them

May 7, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks for the very kind words, it was an absolute pleasure to deal with you again. Kind regards, Jack.

Rated 5 out of 5 stars

First class Sevice

First class Sevice, very quick response and very cheap

May 1, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks for the review, really appreciated.

Rated 5 out of 5 stars

Best service ever

First class service, I am so happy from my latest insurance quote. They are really fighting to get the best deal for their customers. I didn't expected that they will beat the quotes of other brokers.
Also Jack very carefully expected procedure and answering all my questions gave me great piece of mind.
Highly recommended the company.
For sure I will comeback next year.
All the best
Greg

March 20, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks Greg, really appreciate the review. Jack.

Rated 5 out of 5 stars

Aaron Green provides us with Brilliant…

Aaron Green provides us with Brilliant service. Very professional and accurate. Always there to help. Aaron is Very competent and knows His stuff. Top service.

February 25, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks Rahat, review really appreciated. Arron.

Rated 5 out of 5 stars

Excellent Service

Excellent service from Jack, very helpful and efficient. A pleasure to work with

February 19, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks Stephanie, your review is really kind and appreciated. Jack.

Rated 5 out of 5 stars

I personally dealt with Michael Scott

I personally dealt with Michael Scott. He has had the patience of a Saint as our Fleet Insurance start date slipped, slipped and then slipped again over many months. However he kept professional and still provided an excellent quote, first time, without playing any games. Great service. Thank you. Dave, The Event Gallery Fine Art Ltd

February 12, 2020
Unprompted review
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Reply from Compare HGV Insurance

Thanks Dave, it was an absolute pleasure to deal with you. Don't hesitate to contact me if I can be of any further assistance. Mike.

Rated 5 out of 5 stars

I personally dealt with Arron Green…

I personally dealt with Arron Green who was fantastic, very helpful, knowledgeable, always contacted me back when he said. couldn't ask for a better service, very happy to use again and look forward to dealing with Arron again in the future.

February 10, 2020
Unprompted review
Compare HGV Insurance logo

Reply from Compare HGV Insurance

Thank you Ross, I really appreciate your review. It was a pleasure to deal with you. Arron.

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