Compare HGV Insurance Reviews 

251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and accommodating when arranging various insurance policies. Many consumers also highlight the highly competitive pricing and the straightforward renewal procedures that make securing coverage completely stress-free. However, some customers also noted that working closely with the same dedicated team members consistently over multiple years provided wonderful continuity. Reviewers deeply appreciate being able to speak directly with knowledgeable advisors who thoroughly understand their specific industry requirements and busy schedules. People consistently mention receiving prompt responses and clear communication whenever any unexpected issues arise during business operations.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the fast, professional, and reliable... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and efficient support. Consumers... See more

Price

People report positive experiences with price, consistently highlighting competitive quotations and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compare HGV brokers have bent over backwards for us, and helped us to spread the cost when we have certain commitments to adhere to. Helpful, friendly and accommodating! We most definitely recommend!... See more

Company replied

Rated 5 out of 5 stars

It’s my first experience with the insurers and I couldn’t fault them, got my wagon insured, load insurance and public liability all in one quote , it made it very easy with a great experience especi... See more

Company replied

Rated 5 out of 5 stars

Excellent service and provided me with much better prices than my current insurer could do. Went through all my requirements detail for my truck & work Explained what what steps they would and how th... See more

Company replied

Rated 5 out of 5 stars

Excellent service and competitive prices. It’s really refreshing to deal with an insurer where you can actually speak to the same person each time — makes the whole process much easier and more person... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Specialist insurance broker to the haulage and transportation sector. Dedicated to delivering you exceptional service, advice and premiums.


Contact info

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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Asks customers to review

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4.8

All reviews

(251)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Ben was very efficient sorted and out my HGV policy really quickly

December 20, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thank you Catherine, glad to be of service. Have a great Christmas.

Rated 5 out of 5 stars

Good all round customer service.

Good all round customer service from Tom and any of the team I spoken to. Got me the product wanted and wasn’t pushy on a snap decision.

December 5, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thank you Duane, a pleasure to be able to help. Tom.

Rated 5 out of 5 stars

My experience with them ( Jake ) saves…

My experience with them ( Jackie)saves me a lot of pain in chasing for a quote for my lorries 🚛 and I am very satisfied with the outcome, I will recommend them to anyone looking for a great insurances quotes for lorries 🚛 thank you 😊

November 16, 2022
Unprompted review
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Reply from Compare HGV Insurance

It was my pleasure to be able to help Mr Young, and a pleasure to speak with you. Thanks, Jack.

Rated 5 out of 5 stars

Using Compare HGV for year and a half…

Using Compare HGV for year and a half and I am very satisfied. All advisors are always helpful and courteous.
Last few queries that I had, were handled by Arron Green who explained everything in details, communicating in polite manner. Great customer service.

November 15, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thanks Asya, really kind of you.

Rated 5 out of 5 stars

Outstanding service for my Truck…

Outstanding service for my Truck insured at 9.30pm when no one else could 10 out of 10

November 9, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thanks Christian - really appreciate you taking time out to write the review and happy we could get it sorted for you. Mike.

Rated 5 out of 5 stars

Highly recommend Company and Account Handler Jack

We contacted Jack Little and from the start so helpful, efficient and honest! Always quick to respond to emails and assist where he can. Great Company to deal with and Jack is an asset. Highly recommend this Company and this Account Handler. Thanks you so much!

November 4, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thanks Duncan, really kind of you to take time out and write this. Really appreciated. Jack.

Rated 5 out of 5 stars

Absolutely fabulous experience

Absolutely fabulous experience from start to finish. Fantastic communication skills and service from Jack Little. I can thoroughly recommend him, and his team, for their total care and attention to assist you through all insurance steps and prices. He was extremely helpful proactive friendly and informative.I would highly recommend company Compare Hgv Insurance , Your partnership is much appreciated!

August 24, 2022
Unprompted review
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Reply from Compare HGV Insurance

Hi Josh. Thanks for your review, really appreciated. Kind regards, Jack

Rated 5 out of 5 stars

Best company ever

Best company ever! Frazer is very quick, informative and I always got best quotes. Thank you

July 21, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thank you Valentina.

Rated 5 out of 5 stars

Compare HGV Insurance

Compare HGV Insurance - Great service. Excellent communication and pleasant insurance quote. Everything done in time. Recommend for others. Thank you from Smart Transport Ltd.

June 1, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thanks for the kind words, as always it was my pleasure. Regards, Tom.

Rated 5 out of 5 stars

Great service

Great service. Took out a HGV policy a few weeks ago then needed to make an amendment and they did it in two minutes with no charge or hassle. Service like this will keep me loyal to a company.

May 10, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thank you for your kind words, very much appreciated.

Rated 1 out of 5 stars

Money Grabbers

Took out insurance as an owner operator with this company and renewed for a second year. Half way through the second year I cancelled the policy as I'd become part of a separate organisation which had its own insurance provisions which made sense to tie in with them.
I knew there would be a cancellation fee etc. and when I cancelled the policy they told me they'd write and inform me what that cost would be.
So far so good.
Unbeknownst to me, the letter informing me of the costs never arrived. It's a rare occurrence but letters do occasionally get lost. The subsequent follow up email found its way into my spam folder, so that wasn't seen either. The first I knew of the cost was a final demand notice.
I contacted them and asked for a breakdown of the costs. However, by the time I called they'd already decided to take the full payment from a card I'd used in a previous amendment transaction, without my authority because buried away in the small print is a clause that somehow gives them the authority to do this.
What angers me the most is not the fact that money is owed but the fact that they decided to take the payment without my agreement that it was the correct amount and without my authority.
In my view that is extremely poor customer service, immoral and smacks of typical money grabbing financial institutions that have no regard for their customers despite all their "wonderful" marketing hype.
Yet again small businesses given a kick in.

May 7, 2022
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Reply from Compare HGV Insurance

Hi Iain.

Thank you for your review. I would welcome the opportunity to review this matter in full so I can understand the timeframe and context.

Please feel free to call me on 01952570042 or email me ian.pitt@comparehgvinsurance.co.uk.

Kind regards,

Ian Pitt
General Manager
Compare HGV Insurance

13th Nov 2024 no further correspondence has been received from you. I will therefore close my file. I wish you all the success in the future.

Rated 5 out of 5 stars

I am very impressed with their…

I am very impressed with their services. Very polite stuff and very efficient. I had a small issue with my address and Jack fixed it in less than 10 minutes even tough he was out of office. Highly recommended.

April 5, 2022
Unprompted review
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Reply from Compare HGV Insurance

Hi Natanael - thanks for your kind words. Happy to be of assistance. Jack.

Rated 5 out of 5 stars

Brilliant service!

We have been a customer of Compare HGV Insurance for the past three years. They are a brilliant company to deal with making the hassle of insurance stress free. They are professional and informative making the process so simple!

Thanks for your help again Tom! Looking forward to dealing with you next year!

March 9, 2022
Unprompted review
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Reply from Compare HGV Insurance

Thank you Phil, very kind words. Take care. Tom.

Rated 5 out of 5 stars

Excellent 👌❗

This is the second year in a row when collaboration with Compare HGV Insurance has been excellent. This year Thomas Fitzpatrick helped us find insurances for our business, and we're absolutely happy. Looking forward for our third year of collaboration in 2022.
Cristian Cândea - Nucleus Logistics

December 3, 2021
Unprompted review
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Reply from Compare HGV Insurance

Hi Cristian - thanks so much for the kind words. It's my pleasure to assist. Tom

Rated 5 out of 5 stars

Excellent service, great price

I’m really impressed with the service we’ve received from Compare HGV insurance, it’s really improved since they took over Staveley Head. We’ve saved so much money by combining our vehicle insurances to a mini fleet policy and both Jack last year and Arron this year have completely taken the headache out of renewing.

November 9, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thank you Monique - my pleasure to be able to assist. Take care. Arron.

Rated 5 out of 5 stars

I'm confident I have the right insurance

I'll try to keep this short but but being a business owner then I believe its only right to praise excellent service when it arises and that's exactly what Michael at Compare HGV Insurance did.

He was not only knowledgeable but calm, non-pushy, explained everything thoroughly and gave us the best solution to our needs.

Dealing with suppliers is not always easy but this is one person and company that i would definitely whole-heartedly recommend to to anyone looking for commercial vehicle insurance.

To top it off, Michael was not only polite but a real gentleman too

Ian
Rematt

August 17, 2021
Unprompted review
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Reply from Compare HGV Insurance

Thank you Ian, that review is very kind of you.

It was my pleasure to be able to sort everything for you.

Take care.

Mike

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