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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them effective for rehabilitation, pain management, and athletic progression. Many people highlight the ease of use and the significant benefits these products provide, often exceeding expectations. The ordering process is frequently described as quick and straightforward, with many consumers appreciating the timely and efficient delivery of their purchases. However, some customers also noted issues with delivery services, experiencing delays, lack of tracking updates, or even undelivered items. A few other people also felt that the product's user experience could be improved, citing difficulties with pad placement or unclear menu options. There were also occasional reports of defective units or pads that did not last as long as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Clients share positive opinions on quality. Many customers praise the product's reliability and... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the rapidity, speed, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process quick and... See more

User experience

Reviewers mention ambiguous feedback about user experience. While some customers praise the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using SP 0.8 for a while after I injured my leg (foot drop). And Compex has been my go to treatment tool for many reasons; 1- it’s easy to use, 2- more than 20 program to choose from and 3... See more

Rated 5 out of 5 stars

SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues pr... See more

Rated 5 out of 5 stars

My compex 8 has exceeded all my expectations. It is very easy to use and the eight pads help cover extra muscle groups efficiently. Purchase and delivery was secure and swift through the Canadian comp... See more


Company details

  1. Fitness Equipment Wholesaler
  2. Fitness and Nutrition Service
  3. Massage Therapist
  4. Medical Technology Manufacturer
  5. Physiotherapy Equipment Supplier
  6. Sports Massage Therapist

About Compex

Written by the company

The Story of Compex

The journey of Compex begins in 1986 in Geneva, Switzerland where the first Computerised Muscle Pocket Exerciser, or Compex muscle stimulator, was born.

Since then, Compex has evolved into a market leader, providing clinically-proven and portable muscle stimulators to athletes and sports enthusiasts around the world.

We help improve muscle performance & recovery in sports athletes and everyday users alike, as well as providing pain management and rehabilitation solutions. Compex muscle stimulators belong to medical device category class II and meet the requirements of the European Medical Standard 93/42 EEC.

Over time, we have expanded our product range to now include Massage Guns, Wireless Compression Boots, Bracing and Kinesiotape.

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 32% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sport Elite 3.0 is easy to use and effective

Sport Elite 3.0 is easy to use, and both the TENS and EMS functions seem effective ... and I love the long electrode cords!

I appreciate the durable rubber case, but the charging port cover is difficult to open, and the port (or the case itself) are extremely difficult to plug charging cord into.

November 1, 2024
Compex logo

Reply from Compex

Your order with Compex is greatly appreciated, as is your wonderful review. We're delighted to know that you're having a positive experience with our products.

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Rated 1 out of 5 stars

I ordered a battery loader for my Comprx energy…

I ordered a battery loader for my Compex energy (an older model of 2007). The delivered jack is diam. 5 mm. but my device has a jack diam of 3 mm ! ? !.
I can't use de delivered devise, lose a lot of time and still don't know whether i will find a compex loader with 3 mm jack.
I am not satisfied at all !

October 30, 2024
Compex logo

Reply from Compex

Hello,
We are sorry to hear about your issue with your Compex order.

Looking into your case, the product you require for your Compex Energy is this one: https://www.compex.com/be/nl/batterij-oplader-9v-400ma

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Rated 2 out of 5 stars

I ordered my item & the company…

I ordered my item & the company canceled the order. I ordered again & have not received it yet

Yes, my item finally arrived. I still don't understand why the company canceled it in the first place.

October 24, 2024
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Reply from Compex

Good Morning Ronda

I offer you an apology for this, and for the delay so you can get your product, I see that 2nd order was already delivered, just confirming this with you.

Regards

Rated 5 out of 5 stars

Product as described

Product as described. Works great!

September 21, 2024
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Reply from Compex

Your order with Compex is greatly appreciated, as is your wonderful review. We're delighted to know that you're having a positive experience with our products.

Rated 5 out of 5 stars

Love using the Compex on my patients…

Love using the Compex on my patients both before sessions to loosen up tissues and as a recovery tool.
Shipping said 5-7 days but arrived in 2 which was a fantastic surprise!

October 24, 2024
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Reply from Compex

We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.

Rated 1 out of 5 stars

The COLPAC arrived damaged

The COLPAC arrived damaged, one of the bags was open and the contents of the colpac spilled around the bag. I will furnish pictures upon request.

October 21, 2024
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Reply from Compex

I really apologize for this Mauricio, I see that a new product will be sent to you due to this inconvenience

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Rated 5 out of 5 stars

Great service

Great service

October 14, 2024
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Reply from Compex

Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.

Rated 5 out of 5 stars

Pain free!!!

My experience with ordering was a seamless process and I would not hesitate to purchase other items.

September 28, 2024
Compex logo

Reply from Compex

Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.

Rated 1 out of 5 stars

Compex mini

Downloaded the app wont allow me to create an account.

October 22, 2024
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Reply from Compex

I apologize for this Mr. Phillip, please send an email to service@compexusa.com including the problem, pictures of the product, and the order number so we can find a solution for you.

Regards

Rated 3 out of 5 stars

Fit 1.0 good but...

Got the fit 1.0 great product in using in early stage ACL rehab . But the instructions which come with it and app are incredibly vague as to the best use of it nowhere mentions in the working phases that muscle contraction and work is what to do. Otherwise a good product battery lasts well andmpads are lasting well too .

October 11, 2024
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Reply from Compex

Hello and thank you for your order and review.

You can find some example exercises here:

https://www.compex.com/uk/compex-training

Static exercise: https://www.youtube.com/watch?v=4hEfz2nAhZw&list=PLbQbZDooreIYQfWHBH_ff8Fy20sP5OOoE&pp=iAQB

Dynamic exercise: https://www.youtube.com/watch?v=DfnwNGF9-So&list=PLbQbZDooreIYYJFr43axUZC0coIcQyA6-&pp=iAQB

Advanced exercise: https://www.youtube.com/watch?v=DfnwNGF9-So&list=PLbQbZDooreIaiWQ2IB-iwtfqZ-pKuynNn&pp=iAQB

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Rated 1 out of 5 stars

I have emailed to get a delivery date…

I have emailed to get a delivery date without any response so to date service is appalling. We have. Compex unit at present which is great just a shame their service and delivery is not as goo.

October 20, 2024
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Reply from Compex

Thank you for your feedback. Our customer service team has already reached out to inform you about the product's unavailability, and a full refund has been issued. We apologize for any inconvenience and are here to assist if you need further support.

Rated 1 out of 5 stars

Customer service is terrible and they've only sent half my order but no one can tell me when the rest is coming...

They keep asking me for a review but can't tell me when the ... The second half of my order will arrive! They only shipped half and it's not the SP4 machine I need so the order is totally useless and their customer service for compex and djo (compex Canada) have been totally .... Useless. I've tried calling "all circuits are busy" and I've tried two different customer service emails and when they finally got back to me it was a third company and they haven't got back to me since sending the order number... Ironically I keep getting this request for "how do you like your products, give us a review"... Sadly I have an older model of the SP4 and love it and need this one... I wish the company could get their.... Together as the product is great.

October 10, 2024
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Reply from Compex

We're sorry for the issue you experienced with Compex.

We've spoken to our Canadian customer service team. Unfortunately some of the products you ordered were in backorder, we apologise for this. They have informed us that these products will return this week and they will ensure the remainder of your order is at high priority.

Rated 5 out of 5 stars

Compression legs

The compression legs are great, super light so I can easily travel with them. I can bend my knees while they’re going too so I don’t have to be in awkward positions taking up a lot of space. Would highly recommend

September 20, 2024
Compex logo

Reply from Compex

We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.

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Rated 2 out of 5 stars

It's been over 10 days and I have not…

It's been over 10 days and I have not received my shipment.

October 12, 2024
Compex logo

Reply from Compex

Good Morning

I apologize for the delay on your order, the product was confirmed as delivery on October 28. Just looking to confirm.

Rated 1 out of 5 stars

Shocking customer service

I have emailed, I have phoned three times, and yet no one gets back to me.
How do you operate your company? How does anybody buy anything and get any information??

October 23, 2024
Unprompted review
Compex logo

Reply from Compex

Hello,

We are sorry to hear about the issue you have experienced. Please find our UK customer service opening hours and contact details on this page: https://www.compex.com/uk/contact-us.

Rated 1 out of 5 stars

Poor Service

Spent over $300 dollars on the Sport Elite 3.0. It was not what i expected, difficult to set up. I used this product once, had it for less then 3 days and returned it for a credit. I sent the item UPS have tracking number, was signed for in the Fort Worth facility. Called a week later still have not received my credit, they said that they are not giving me a credit because the machine was dirty. Unacceptable response, I ask them to provide photos of the unit and they have not sent anything. Now, i am out $320, and i have no machine. I have since disputed the change with my back hoping this gets resolved before i take legal action.

September 14, 2024
Compex logo

Reply from Compex

Good Morning

I apologize, but after reviewing your case, the refund was once again denied due to the product arriving in poor condition.

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