Complete Prime Residential Reviews 

Shamira has been a very nice agent. Very helpful and resourceful. She communicates well and provides the required guidance when needed.

Complete are managing our properties in Berlin. Very impressed with the service we are receiving, in particular from Grace Baffour Ata, who has been very prompt in every step of the way.

Been a contractor for a couple of years in the Liverpool area for complete😊.
Great company to work for and want to mention Shamira especially for keeping things running smoothly and efficiently down in Liverpool credit to the company. 5 stars from me

Shamira Dar has been really helpful and approachable for us for moving in, moving out and then moving in between 2 Complete properties - she’s always on hand to answer any questions or help with any problems we run into!

This review applies to my experience with the Manchester team only, not my second property managed by the London team.

The service I get from Ryan is so smooth and easy that I don't have to think or worry about my property at all - which is exactly what I pay a property manager for. He is responsive, polite, helpful, efficient and quick to resolve any issues. I can trust that my property is in good hands and he holds my best interests as a priority.

I have been with Complete Ltd for 7 years and have generally received very good service during this period for my Manchester properties. I would particularly like to commend Ryan Coucill who has always been very efficient in his dealings with me - certainly the best of the property managers I have dealt with at Complete. I would also like to thank the regional manager, Nicola Smith, for her ongoing help in dealing with a difficult situation which necessitated the eviction of a tenant. Costs at Complete are rather high by industry standards, but the service level is commensurate with these costs.

Have always had good support from the team at Complete, very professional and helpful - I do see the Company itself as more expensive that other providers however and they really need to review their charges.

Big thanks to Shamira who is supportive and helpful
Gary

Great support from Ryan in Manchester and Shamira in Liverpool, very responsive to my requests and proactive in managing situations

Fast, responsive and thorough. We've been working with Complete for years and have no reason to consider anyone else as our letting agent. It's as simple as that.

I have now been with Complete more than 5 years, I have had great service & communication with Shamira, always very helpful & understanding towards any situation positive or negative ! I hope for the future all things will remain the same !
Thank you again….
Aileen

Ryan at Complete is 'top-notch' and 'first class' with his client centric mindset. My experience with Complete is totally down to Ryan for many years now. He is service orientated, down to earth and focuses on getting things done quickly and effectively in the interests of all stakeholders (whether landlords or those renting). Given Ryan, I give complete 5 stars every time!

I've been using Complete for ~10 years and the service and support has always been exceptional - especially from Rebecca who is always available to help!

We have Rebecca as our letting agent in Manchester and she is brilliant. One couldn’t find a more professional, efficient, hard working property manager. Nothing is too much trouble and she deals with all issues arising in the flat or with our tenant very quickly. I wouldn’t hesitate to recommend Rebecca to manage your flat for you.

Have dealt with Shamira Dar for several years now. Always efficient - and always timely in responding to queries.

I have been using Complete for at least 6 years.
Ryan is my property manager, for a letting I have in Manchester.

I cannot recommend him enough. He is professional at every level and extremely prompt and thorough in response to any questions I have by email or phone.
Nothing gets overlooked. I trust in his judgement and recommendations for the property and tenants.
Thanks Ryan, you get 5 stars!

I also had a good experience with Complete in terms of managing the completion of the new-build and handover from the developer (the latter was not so good).

I think the ledgers and reporting from Complete finance dept could be improved and made available sooner after the end of the tax years. Cost is also significant for each tenancy renewal etc, but at least the service is justifying it. My only big issue was the NRL scheme, which took over a year to setup with monthly charges to the landlord from Complete for the returns they had to make in the interim, which have never been reimbursed to me (we discovered the cause was an issue between HMRC/NRL and Complete, in terms of the NRL application being mis-filed, which was not my responsibility, but I have borne the costs). Given the above I rate the Company 4 stars (there's no 4.5 star option).
And the Propoerty Manager 5 stars.

I’ve been using Complete for 7 years and the customer care and service from Ryan, in their Manchester office, has been exemplary. It’s a pleasant change having someone so knowledgeable you can trust in property management.

I've had the pleasure of working with Jodie Warren on a few of our properties they manage and have always received efficient and friendly service. Would highly recommend!

I use Ryan Coucill at Complete Prime Residential Manchester for the letting and management of my property in Manchester and I find his service and Complete generally to be excellent.

Very good service from Complete in Manchester, Ryan and Harry always respond quickly and resolve any issues I may have with the properties or tenants

I have had Complete managing my investment property for several years now and couldn't be happier. The prompt and professional customer service I receive from Shamira Dar is outstanding and makes owning a property a breeze! I would definitely recommend Shamira to others and hire her again for my other properties.