Complete Prime Residential Reviews 

200
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and supportive approach throughout various processes. Many people highlight the quick response times and efficient handling of inquiries, ensuring smooth and clear communication. Reviewers often describe the overall service as excellent, making their interactions pleasant and providing a high standard of care. However, some customers also noted experiencing unprofessional service and finding it difficult to deal with certain agents. Additionally, a few people reported significant delays in resolving critical maintenance issues, such as heating problems and smoke detector servicing, which caused prolonged hardship.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, highlighting that many employees are quick to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual property managers for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safiyya was really helpful with my check-out. She replied quickly, answered everything clearly, and kept me reassured throughout the deposit-release process. Would definitely recommend — thanks again!... See more

Rated 5 out of 5 stars

Ryan has been my property manager for a good 7 years. In that time he has always shown such professionalism. He goes over and above in his role. I have every confidence in Ryan, and hope he will... See more

Rated 5 out of 5 stars

Safiyya was very professional and helpful throughout my tenancy. She always replied quickly, explained everything clearly, and made sure things were handled smoothly. Overall, a great experience worki... See more

Rated 5 out of 5 stars

Safiyya El-Moumane - I am so so grateful for Safiyya and her support! She is doing an amazing job and definitely deserves a raise! Her approach and support I just unreal. As a manager myself I can def... See more


Company details

  1. Property Management Company
  2. Apartment Rental Agency

Written by the company

Complete Prime Residential are leading Lettings & Management Specialists. We provide a bespoke service for thousands of international landlords, while helping secure thousands of rental properties for tenants worldwide. With global expertise, and feet on the ground in London, Manchester, Birmingham, Liverpool, Berlin and Hong Kong, our highly professional team can provide support across thirteen international markets. We offer our expertise as soon as you have purchased your property and will work with you through every point of your investment management cycle, from completion and handover from the developer to furnishings, lettings, and property management. Finally, when it's time to realise your investment potential, we can even help you maximise returns with our resales service based on in-depth market insights. For Tenants: We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Our experienced lettings negotiators will guide you through the entire lettings process, from conducting viewings and submitting offers to referencing and preparing your tenancy agreement. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries, and resolving your property maintenance issues around the clock. For Landlords: We usually welcome landlords and real estate investors into our client lifecycle immediately after they have made a purchase - and often in advance of the completion date of the development - which means we can act promptly and efficiently with your lettings process, ensuring we maximise the performance of your residential investment asset. When landlords ask us why we have become one of the leading partners for real estate investors, our answer is simple: it is because we streamline the entire lettings process for you, managing everything from your property handover to any legal documentation you have to prepare before you rent your property. For Buyers and Sellers: Our global residential property experts have access to a network of both local and international homebuyers and investors and are best placed to advise on the sale of your residential investment asset. Our consultants will manage the process from negotiation to completion. Our people are trained and inclined to think beyond the obvious, putting in the hard work takes to find the perfect buyer or achieve the best price for your property. We listen to our customers, and we go the extra mile to make sure we find the right property for our active database of buyers or the best prices for our sellers and investors. Our team of people know their markets well and are experienced, knowledgeable, and passionate about property and property investment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.6

All reviews

(200)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Shamira Dar has given me great service over the years she has managed my account. Always prompt when responding to any questions that I have. Highly recommend if you need a Manager.

November 18, 2023
Unprompted review
Rated 4 out of 5 stars

Easy to deal with with

It is great to have Complete to handle all related matter to managing the rental apartments for us. Shamira Dar is our property manager and she is great. Why 4* and not 5*, the tenant find fee and cost of getting new tenants and on-boarding is a bit pricey.

December 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Shamira is always kind and helpful

Shamira is always kind and helpful, always approachable and keeps me updated with eveything in regards to where I live. It gives me peace of mind knowing she is there and so helpful and if I contact Shamira she always gets back to me very quickly.

December 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Reliable and efficient service

Shamira has managed our apartment in the UK for a number of years now and what I value most about her service is her efficiency and timeliness. She provides her best service everytime, always responding to emails and just generally giving me an assured sense of her professionalism. I value her work enormously.

December 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Shamira Dar has been exceptional

Shamira Dar has been exceptional in my dealings with Complete over several years now. She is proactive and diligent in looking after our interests. She is responsive and helpful and always profressional. I enjoy working with Shamira.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

5 Stars for Shamira

Shamira is always willing to help and cooperate with the proper need , she is Always friendly and respectful ..... Surely can trust her implicitly in taking care of the property

December 6, 2023
Unprompted review
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Rated 5 out of 5 stars

five stars for Ryan

Ryan is always willing to help and not only does he help he goes out of his way to accomplish the wishes of his clients . As a company owner I celebrate someone whom is given a tak and does so without hesitation and doesn't stop until the set goal has been achieved . Always friendly curious and respectful ..... I have never met Ryan in person but I know I can trust him implicitly in taking care of my property

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed with Ryan…

Really impressed with Ryan who’s looked after things from day one. He’s a professional and a problem solver. Always keeps things under control. Thanks

December 6, 2023
Unprompted review

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