Complete Physio Reviews 2,226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and genuine care, highlighting how these qualities contribute to effective treatment and a positive recovery journey. The service is frequently described as excellent, with many appreciating the personalized approach, clear explanations, and tailored plans that address individual needs. Reviewers also commend the outstanding customer service and the smooth, efficient user experience, noting the ease of scheduling and timely appointments. However, some customers mentioned issues with communication, specifically regarding the intercom system at the clinic, which posed difficulties for those with hearing impairments. A few other people also felt that there was a lack of communication and follow-up, which they found disappointing in a healthcare setting.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and caring approach... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

Fitness

Consumers find fitness to be a positive experience, with many reporting significant progress and recovery.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jack made me feel completely at ease during my first visit to Complete Physio. He listened intently to my concerns regarding 'Men’s Health' and provided clear, professional insights into the root caus... See more

Company replied

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

Great staff, friendly welcome, decent gym area and positive results from the well trained physio's all round. Would highly recommend this place to achieve what need to for physio therapy.

Company replied

Rated 5 out of 5 stars

Been in a lot of pain in my middle finger knuckle for six months after an archery related injury. I got a speedy appointment with Luke in Cambridge who was very professional, knowledgeable and carried... See more

Company replied


Company details

  1. Physical Therapist
  2. Women's Health Clinic
  3. Physical Examination Center
  4. Physical Therapy Clinic
  5. Sports Massage Therapist
  6. Sports Medicine Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very impressed by Jarrod Antflick and Complete Physio

I had a great experience at Complete Physio. Jarrod Antflick is an expert recognised worldwide in his field and I'm grateful I could be seen by someone who spends a lot of time working with world leading athletes. I'm making good progress with my detailed plan and can recommend the practice to anyone looking to come back from injury or other physical issues.

February 14, 2025
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Reply from Complete Physio

Thank you for your kind, positive review. We really appreciate your recommendation and are pleased your on a progressive road to recovery.

Rated 5 out of 5 stars

Excellent Service

Today I had steroids epidural spine injection with in 24 hours of contacting the clinic and very reasonable price cheapest on the market,it was very friendly very smooth very informative expanded explanation effective suggestions, important information provided by Dr Maro and Chris.I and my family can not thank you enough for your service. I would highly recommend to anyone.
Mahmut

February 10, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your very kind review. We are pleased you have a very positive experience with us. We really appreciate your high recommendation.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with Emerson and the team. Have become my go-to for Hyrox related injuries. Emerson is a fantastic communicator and clearly explains any issues, the potential causes, and importantly remedies. He allows you to make informed decisions on your rehab and next steps. Can’t recommend these guys enough

January 15, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind and positive review. We really appreciate your recommendation.

Rated 5 out of 5 stars

Professional & Friendly Team

This is the second time I have seen Luke Millward at Complete Physio Chelsea and once again received treatment on the day, excellent advice and aftercare. My sincere thanks to the whole team once again for making this experience a positive one. I have no hesitation in recommending Luke and his colleagues to anyone in need of professional care.

January 13, 2025
Unprompted review
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Reply from Complete Physio

Thank you very much for your kind and positive review. We are pleased you have had a positive experience with us and look forward to you returning if you need to in the future. We are very grateful for your recommendation.

Rated 5 out of 5 stars

I have seen Alexei for years and he is…


I have seen Alexei for years and he is always spot on with diagnosis, encouraging on my efforts and when he does "treatment" (eg acupuncture) - he was excellent - despite my being scared !
He is always most professional; courteous, polite and with an appropriate sense of humour
Prof Mary M Robertson

January 27, 2025
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Reply from Complete Physio

Thank you for your lovely, kind and positive review. We are pleased you have been well supported by Alexie!

Rated 4 out of 5 stars

Excellent experience with Alex

I got referred to Alex after struggling to see progress with rehab following a hip operation. I have now been treated by Alex for 10 months and I have seen a marked improvement in my hip strength and movement and overall quality of life since I first came to him. He was patient, understanding and adapted my plan for all my needs as they changed throughout my recovery, as well as treating me holistically and as a whole person rather than just an injury. If I had to nit pick, knocking a star off for relative expense and slower email comms.

January 21, 2025
Unprompted review
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Reply from Complete Physio

Thank you for you positive review, we will take your comments onboard. We are pleased you have had a positive improvement and effective experience.

Rated 5 out of 5 stars

Great Physio

Mike Brent is the best physio I have dealt with. He is calm, explains everything clearly and simply and answered all my questions.

January 20, 2025
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Highly recommended

Excellent attention at all times and thorough examinations and exercises and treatment.

January 20, 2025
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Reply from Complete Physio

Thank you for your positive review, and high recommendation.

Rated 5 out of 5 stars

An efficient service

An efficient, friendly and professional organisation, thank you!

January 20, 2025
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Reply from Complete Physio

Thank you for your kind, positive review!

Rated 5 out of 5 stars

Physio review : top notch…

Alastair is a top physio and we went from non running to fit and ready for marathon : good advise, no non sense 👍

January 20, 2025
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Reply from Complete Physio

Thank you for your positive review. We are pleased you had a very effective experience with us, and we wish you all the best with your future marathons.

Rated 5 out of 5 stars

Wholly professional

Wholly professional, great skill and empathy, a pleasure to deal with

January 20, 2025
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Reply from Complete Physio

Thank you for your positive review. We are very grateful.

Rated 5 out of 5 stars

Absolute professional set up lead by…

Absolute professional set up lead by Chris , knowing exactly what to do for the needs of the client with full confidence put into me , amazing results

January 20, 2025
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience.

Rated 1 out of 5 stars

Jarrod Antflick - completely inept at communication

Jarrod clearly knows his stuff but has absolutely no interest in any follow up support for amateur sportsmen like myself. His communication over email is terrible, at best you will get a few sentences which make very little sense. He will do his best to try and make you feel like a moron for asking for clarifcation on rehab exercises. Or he will belittle you when he offers no support in which type of MRI to book and you book the wrong one. At worst you will get insulted for chasing up ultrasound reports that he hasn't sent to your surgeon.
I have seen him for a number of different injuries over the course of ~6 years and sadly the level of his service has drastically declined over that time whilst the cost has increased by approx 60% He has lost interest in treating regular people and working at complete physio is just his bread and butter. His real interest clearly lies in the professional basketball players that he boasts about regularly jetting off to treat or the premier league stars etc.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Prompt good knowledgable helpful from Mike

January 9, 2025
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Reply from Complete Physio

Thank you for your positive review.

Rated 5 out of 5 stars

Rosie Mew - An Outstanding Physiotherapist!

I came to Rosie with knee pain that I had been struggling with for two years. No one else was able to help me. At just 30 years old, I was already considering buying a walking stick! One doctor suggested surgery in five years, while another recommended hyaluronic injections.
Rosie, however, diagnosed the issue and resolved it very quickly, and all without any intrusive surgery or procedures!
It’s now been three years since then, and I haven’t had any knee pain at all. All I needed was the right diagnosis and the proper exercises.
Thank you, Rosie! You are a true lifesaver!

January 9, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have had a positive experience and effective results.

Rated 5 out of 5 stars

Highly recommend …

I was referred to Luke for a cortisone injection. He put me at ease from the word go as I’m not great with needles! Very friendly and helpful regarding aftercare. Quick and painless injection. I would highly recommend Luke. Mark

December 20, 2024
Unprompted review
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Reply from Complete Physio

Thank you for your positive review and high recommendation.

Rated 5 out of 5 stars

Wendy Hilton- Top notch!

Wendy, the soft tissue massage therapist works miracles! Highly recommend anyone who has muscular discomfort to make an appointment with her. She’s very knowledgeable in all aspects of Physio.

January 9, 2025
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Reply from Complete Physio

Thank you for your kind review and positive recommendation.

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