Complete Physio Reviews 2,226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and genuine care, highlighting how these qualities contribute to effective treatment and a positive recovery journey. The service is frequently described as excellent, with many appreciating the personalized approach, clear explanations, and tailored plans that address individual needs. Reviewers also commend the outstanding customer service and the smooth, efficient user experience, noting the ease of scheduling and timely appointments. However, some customers mentioned issues with communication, specifically regarding the intercom system at the clinic, which posed difficulties for those with hearing impairments. A few other people also felt that there was a lack of communication and follow-up, which they found disappointing in a healthcare setting.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and caring approach... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the... See more

Fitness

Consumers find fitness to be a positive experience, with many reporting significant progress and recovery.... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jack made me feel completely at ease during my first visit to Complete Physio. He listened intently to my concerns regarding 'Men’s Health' and provided clear, professional insights into the root caus... See more

Company replied

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

Great staff, friendly welcome, decent gym area and positive results from the well trained physio's all round. Would highly recommend this place to achieve what need to for physio therapy.

Company replied

Rated 5 out of 5 stars

Been in a lot of pain in my middle finger knuckle for six months after an archery related injury. I got a speedy appointment with Luke in Cambridge who was very professional, knowledgeable and carried... See more

Company replied


Company details

  1. Physical Therapist
  2. Women's Health Clinic
  3. Physical Examination Center
  4. Physical Therapy Clinic
  5. Sports Massage Therapist
  6. Sports Medicine Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience

Great experience, and Dai was greatly helpful in treating my rotator cuff tear.

June 7, 2025
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Reply from Complete Physio

Thank you for your positive review.

Rated 5 out of 5 stars

A weight off my mind.…

Matthew Kent identified the problem immediately, which was a weight off my mind. His treatment was specific and helpful, his manner straightforward and positive. I now have a goal.

June 4, 2025
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Reply from Complete Physio

Thank you for your positive and kind review.

Rated 5 out of 5 stars

Hello co Thank you for your honestymplete physio

Hello complete physio
My experience with this company has been extremely good. I found the physio therapist to be very helpful and honest about the problems I was facing. I would visit them again without any hesitation at all.
My best regards
Mrs Cherry J Elston

June 5, 2025
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Great service and effective treatment

Clear diagnosis accompanied with a lot of useful explanation as well as an effective treatment. After only 2 days following Mr Fukase's recommendations, my ankle is already feeling better.

June 5, 2025
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Reply from Complete Physio

Thank you for your positive review. We are pleased you are on the road to recovery.

Rated 4 out of 5 stars

Need to be deaf aware.

Lovely people, care and patience with me because communication with me as a deaf person.

However one thing is need to improve is the outside the door, intercom, once I press the button, then it ring, but problem is that I can't hear or once they speak, I don't understand what they saying.

May 30, 2025
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Reply from Complete Physio

Thank you for your kind and positive review. We are pleased that you had a positive experience with us and we will take your feedback on board.

Rated 5 out of 5 stars

Excellent experience and practitioner

I brought my 82 year old mother here who suffers from sever joint pains, she was treated by Matthew who was brilliant, thorough, caring and professional. The treatment was steroid injection guided by ultrasound and it felt very precise and we knew the injection was done at the best location. Thank you Matthew for being brilliant, we will come again and request you if available.

May 30, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had an affective and positive experience with us and look forward to you returning in the future.

Rated 3 out of 5 stars

I saw the senior physiotherapist .His…

I saw the senior physiotherapist .His Consultation/treatment fees are really at top end of the market. He was polite and caring. But I am not sure an average patient can afford it.

May 22, 2025
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Reply from Complete Physio

Hi Deniz,

Thank you for taking the time to share your feedback — we really appreciate it.

We're glad to hear that you found your physiotherapist polite and caring, as patient experience and high-quality care are at the heart of what we do at Complete Physio.

We understand your concerns about cost. Our fees reflect the experience and specialist training of our clinicians. This allows us to provide a comprehensive, one-stop approach to diagnosis and treatment.

That said, we do appreciate that affordability is important, and we continually strive to offer value for the high standard of care we provide. If you have any further concerns or would like to discuss options, please don’t hesitate to get in touch directly — we’d be happy to help.

Rated 5 out of 5 stars

The quality of treatment from any one…

The quality of treatment from any one of the Complete team is excellent but special thanks and appreciation must go to Wendy Hilton (soft tissue) for all her help, skill and persistence in trying to sort my various issues. She really is the best!

May 23, 2025
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Reply from Complete Physio

Thank for your kind and positive review. We are pleased you have found Wendy and she can help you as much as needed! We will be sure to pass this onto Wendy also.

Rated 5 out of 5 stars

professional, caring team of therapists

My experience with Complete Physio Chelsea has been so helpful and productive, the team is friendly, professional and very caring and I would highly recommend :)

May 22, 2025
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Reply from Complete Physio

Thank you for your kind and positive review. We are very grateful for your high recommendation.

Rated 5 out of 5 stars

Professional Service from Luke at Cambridge

Been in a lot of pain in my middle finger knuckle for six months after an archery related injury. I got a speedy appointment with Luke in Cambridge who was very professional, knowledgeable and carried out a steriod injection proceedure efficently. After three weeks, I can now fully bend my finger with no pain and able to get back to archery. Great after care and advise from Luke too.

May 12, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us.

Rated 5 out of 5 stars

Saviour…

I had suffered a low back injury about 8 months ago, had a pain every day all day, sometimes quite bad.
I underwent 10 sessions of physiotherapy in Wimbledon but that didn’t make any difference and I was becoming hopeless and thinking that I would just get older and have the pain for the rest of my life.
In February I revisited my consultant and then he recommended Louise A., he said that she is the one I needed.
After 2 sessions I could already feel the difference. Louise is very knowledgeable, an expert at what she is doing, very hands on, using different techniques, especially an acupuncture which helped so much and got me into Pilates.
I feel very lucky and grateful I am being seen by Louise (at The Complete Physio, Chelsea).

April 14, 2025
Unprompted review
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Reply from Complete Physio

Hi Helena

Thank you so much for taking the time to share your experience — we're truly grateful for your kind words.

We're so pleased to hear that you're finally feeling relief after such a challenging journey. It’s incredibly rewarding to know that Louise’s expert care, hands-on approach, and tailored techniques, including acupuncture and Pilates, have made such a positive impact.

We'll be sure to pass on your message to Louise — she’ll be delighted to hear how much her support has meant to you.

Wishing you continued progress and all the best on your recovery journey.

Warm regards,

Complete Team

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience. The team were incredibly helpful and able to find a same day appointment to treat my knee and the appointment itself was excellent. Luke took the time to really understand what was going on (discussion and scans) and I fully trusted his treatment advice. I left with a much less puffy and more comfortable knee. Highly recommended.

March 27, 2025
Unprompted review
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Reply from Complete Physio

Hi Lynn
Thank you so much for your lovely feedback — we're delighted to hear you had such a positive experience.

We’re glad we could arrange a same-day appointment and that Luke was able to offer both clarity and effective treatment. It's great to hear your knee felt more comfortable straight after the session — that’s exactly the kind of outcome we aim for.

We'll be sure to share your kind words with Luke and the team. Thanks again for the recommendation!

Best wishes,
The Complete Physio Team

Rated 1 out of 5 stars

Sadly a waste of time and money

Sadly a waste of time and money, made ZERO difference and was incredibly painful and EXPENSIVE

March 20, 2024
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Reply from Complete Physio

Dear Richard, Thank you for your feedback. We sorry to hear that the outcome following the injection(s) was not satisfactory. In some cases, injection therapy will not work as hoped and further interventions may be needed. We did our very best to provide you with support after the injection(s) by way of clinical information, email and telephone support and recommendations with regard onward referrals. Our clinicians are always available if you would like to discuss any further treatment or management options. Kind regards Complete Physio

Rated 5 out of 5 stars

First class treatment of achilles rupture

Just over a year ago I suffered a nightmare injury (Achilles rupture) and began the process of recovery. I had the pleasure of working with Mike Brent at Complete Physio for my rehabilitation and could not recommend Mike and the entire practice at Complete more highly.

The team and facilities at Complete (I visited two locations over the course of 6 months - Angel and Finchley Road) were first class. Mike in particular was a superstar - couldn't have asked for a better Physio. Mike’s combo of expertise (he seriously knew his stuff, and explained everything superbly), encouragement, and emotional intelligence made all the difference in my recovery. He didn’t just rehab my tendon - he rehabbed my psyche as well, ensuring I understood "the why" behind every exercise so that I could build back confidence alongside strength and endurance.

November 30, 2024
Unprompted review
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Reply from Complete Physio

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mike and the team at Complete Physio played such a positive role in your recovery journey.

Rehabilitating an Achilles rupture is no small challenge, and it’s fantastic to know that Mike’s expertise, encouragement, and attention to both your physical and mental recovery made a real difference. We always strive to provide not just treatment, but also the confidence and understanding needed to return to full strength.

We truly appreciate your recommendation and wish you all the best as you continue your journey back to full fitness. If you ever need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Thorough, affordable and reassuring.

My Physio consultation (with Ultra-Sound) was very affordable and easy to arrange and the information available on their website in relation to my injury and condition gave me a lot of insight before I even attended my appointment. My Clinician, Matthew, was incredibly helpful, thorough and reassuring in further diagnosing my shoulder condition and recommending further diagnostic investigations which I have booked. I will be booking further appointments with Matthew to discuss the findings and seek advice moving forward.

February 14, 2025
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us and we look forward to you using complete physio again.

Rated 5 out of 5 stars

All great

All great, many thanks

February 14, 2025
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Reply from Complete Physio

Thank you for your positive review.

Rated 5 out of 5 stars

Successful Injection into Thumb Joint under Ultra Sound Guidance

10 days after the cortisone injection into the base of my left thumb I have experienced excellent results & am practically pain free. The procedure was undertaken by Luke Millward in the Cambridge surgery of Complete Physio (importantly) UNDER ULTRA SOUND GUIDANCE. I had received the same injection 8 weeks previously at an NHS hospital, Addenbrooks, without any guidance -it was a complete failure & a waste of everyone's time. Sorry to say, If it doesn't hurt it hasn't worked.

February 7, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have had an effective and positive experience and treatment with us.

Rated 5 out of 5 stars

Very impressed by Jarrod Antflick and Complete Physio

I had a great experience at Complete Physio. Jarrod Antflick is an expert recognised worldwide in his field and I'm grateful I could be seen by someone who spends a lot of time working with world leading athletes. I'm making good progress with my detailed plan and can recommend the practice to anyone looking to come back from injury or other physical issues.

February 4, 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind, positive review. We really appreciate your recommendation and are pleased your on a progressive road to recovery.

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