I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more
Company replied
I made an error in my purchase type and when I realized this, I contacted customer support. They replied promptly and had a solution suggestion for me that worked very well so that I could get the pro... See more
Company replied
Incredible customer service. Both Concept Global and I were let down by the courier, but CG did all they could to rectify and when that did not come to fruition, immediately issued a refund. The prod... See more
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4.5
Excellent
534 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Great company
Great company! Customer service is top notch!! Can't wait to use my bag!!!
March 4, 2026
Unprompted review
Reply from Concept Global
We're so happy to hear you had a great experience with our team. We hope you love using your bag — enjoy every adventure with it!
Hello everyone
Hello everyone, I would like to share my experience of purchasing two crossbody bags from this wonderful company. Unfortunately, for personal reasons, I had to cancel the purchase. However, I was truly impressed with how this company handled everything. The customer service was impeccable. The team responded to all of my questions very quickly and processed my refund just as fast — without any unnecessary questions or complications. I am very grateful to them and highly recommend this company. You’re doing a fantastic job — please keep up the great work! Thank you so much!”
March 3, 2026
Unprompted review
Reply from Concept Global
Thank you so much for sharing your experience with us. We truly appreciate your kind words.
While we're sorry the purchase didn't work out this time, we're really glad to hear that our team was able to assist you quickly and make the process smooth for you. Providing helpful and responsive support is very important to us.
Your recommendation means a lot, and we’re grateful for your trust. If you ever decide to shop with us again in the future, we would be more than happy to assist you.
Wishing you all the best, and thank you again for your support. 😊
Reply from Concept Global
Thank you so much! We're really happy to hear you like the quality and options. We hope you enjoy using the product!
Great Communication and Product
I have been very impressed with the staff at Concept Global. I made a mistake in my initial order that their communication and helping me correct the issue was excellent. I highly recommend this company and look forward to using my new sling bag.
February 23, 2026
Unprompted review
Reply from Concept Global
Thank you so much for your kind words 🤍
We truly appreciate you taking the time to share your experience! Mistakes happen — we’re just glad we could help sort everything out quickly for you.
We can’t wait for you to fully enjoy your new sling bag ✨
If you ever need anything, we’re always here to help!
I borrowed a friend’s textile Concept…
I borrowed a friend’s textile Concept Global (CG) sling. I have four slings and the CG sling fits my needs the best. I can fit everything I need when I’m traveling: passport, phone, cord, cash, ear plugs, one pack of wipes and a Snickers bar. What I like about it is its slim size and light weight. I love it so much I didn’t return it to my friend but instead bought him and me the leather version when CG had a 2 for 1 sale. I highly recommend their Travel Sling Bag. It’s a available on Bezos’ website. Happy traveling, everybody!
February 23, 2026
Unprompted review
Reply from Concept Global
We’re so happy the sling fit everything you need — passport, phone, cords, wipes AND a Snickers bar? That’s elite packing right there. That slim, lightweight feel is exactly why so many travelers love it.
And grabbing the leather 2-for-1 for both of you? Smart move.
Thanks so much for the recommendation — really appreciate you being part of CG. Safe travels and enjoy the slings! ✈️
Communication was excellent,
Communication was excellent,
My wife and I are very happy with the 2 Sling Bags we purchased, if fact I have now ordered 2 more in leather for gifting to my son and wife.
February 13, 2026
Unprompted review
Reply from Concept Global
Thank you for your trust and support. We’re excited for your son and daughter-in-law to receive theirs — we hope they love them just as much.
If you ever need anything at all, we’re always here to help.
Quality, and Satisfaction
The product is very high quality! It is EXACTLY what it’s advertised to be. We love our bags!
December 30, 2025
Unprompted review
Reply from Concept Global
Thank you for trusting us with your purchase and for taking the time to share your experience. Enjoy your bags, and we hope they join you on many great adventures ahead! ✨
Travel and errands
I ordered the travel sling bag and took advantage of the two for one offer. The sling bags arrived when expected and are good quality and a handy size for phone, wallet, passport and other slim items. I gave the second sling bag to my partner who is delighted with it.
February 9, 2026
Unprompted review
Reply from Concept Global
We love that you shared the second one with your partner — even better that they’re delighted with it too! 🙌
Thank you for taking advantage of the offer and for trusting us. We truly appreciate your support!
Fantastic sling bag
Fantastic sling bag, perfect for safety and travel. An absolute must if travelling in Europe👍
February 17, 2026
Unprompted review
Reply from Concept Global
We truly appreciate the recommendation. Safe travels and enjoy every trip! ✈️✨
EXCELLENT Customer service
If you are looking for a great product with excellent customer service, Concept Global has it all! Thanks again for your service; it's rare these days! ;)
February 16, 2026
Unprompted review
Reply from Concept Global
This absolutely made our day — thank you! 🙌 We work hard to make sure our products and customer service go hand in hand, so hearing this means everything. We appreciate your support more than you know!
I love this sling bag
I love this sling bag. It was just what I needed. I got tired of carrying my cell phone in my pants pocket. Our cell phones get a little heavier and a little bigger these past few years this sling bag really really helps. I can’t imagine leaving my apartment without it. Very good quality. I love the little antitheft device that prevents the zippers from being opened by unwanted hands. I love the pockets in the sling bag to place my cell phone, a pair of sunglasses and also my AirPods.
February 11, 2026
Unprompted review
Reply from Concept Global
Phones really have gotten bigger and heavier, so knowing it’s made things more comfortable for you means a lot.
And yes — the anti-theft zipper detail is one of our favorite features too 😉
We appreciate your support. :)
Good (international) service
It was internationally delivered within two weeks, customer service has been outstanding. And the products ordered didn’t disappoint. Look forward to using them.
February 5, 2026
Unprompted review
Reply from Concept Global
Love hearing this — thank you so much! 🌍✨
We’re really glad the international delivery was smooth, the products met your expectations, and that our customer service stood out. That’s exactly what we aim for.
Hope you enjoy using them, and if you ever need anything at all, we’re just a message away 💛
Ultimate crossbody bag
Been using this crossbody bag for over 6 months and absolutely love it. It truly is a crossbody fallen exactly where needed no matter the body type. Bought my sons one and they love them as well. I use mine everyday instead of carrying a purse. Hold wallet, checkbook, small notebook, phone along with other necessary items. I recommend this bag to everyone. Both sizes are great depending on the need. 5 stars
February 4, 2026
Unprompted review
Reply from Concept Global
We love hearing that it’s been your everyday go-to for over 6 months and that it fits exactly where it should, no matter the body type. That’s what it was designed for 🙌
Even better that your sons are loving theirs too — sounds like it’s officially a family favorite. Carrying everything you need without going back to a purse? That’s the dream.
Thanks so much for recommending it and for the 5 stars — we truly appreciate you 💛
Had a defective bag
Had a defective bag, they replaced immediately.
Thank you!
January 15, 2026
Unprompted review
Reply from Concept Global
Thank you for sharing this! 💛
We’re really glad we could sort it out quickly and get a replacement to you right away. That’s exactly how it should be. If you need anything else at all, we’re always here to help 😊
Wrong colour delivered, Smaller than portrayed
Wrong colour delivered - super annoying - as it was the one colour I would not choose.
Price is basically rrp even as a 2 for 1 deal. Not a super deal so shop around. The RFID was the reason I chose this particular one but I’m sceptical.
Shipping took a week. Ok
The small bag is SMALL - can carry a phone and some cards only - no where near the size they portray online. Ok if you want a petite bag.
#Update: after traveling Japan for 3 weeks - this was my daily bag that I used for carrying my wallet and passport. Worked very well and didn’t cut into my neck. All round it’s really good and the RFID gave me peace of mind - ive increased from 2 stars to 3 and it’d be 4 stars if they got the colour right. 5 stars if they had one just a smidge bigger. But with good confidence.
February 4, 2026
Unprompted review
Reply from Concept Global
Hi there,
We’re really sorry to hear about your experience — especially receiving the wrong colour. We completely understand how frustrating that can be, particularly if it was the one colour you wouldn’t have chosen.
We did reach out via Trustpilot to review and validate the order details, but it shows “No response received” within the 3-day period. We genuinely want to help resolve this properly for you.
Our goal is always to make things right — and we can only do that once we’re able to verify your order details.
Looking forward to hearing from you so we can sort this out promptly.
Great quality, even better service
I had a great experience with Concept Collective. The t-shirts are genuinely high quality — thick cotton, great feel, and they look/fit like a premium product. I had a sizing issue with my initial order and reached out to support, and Justine was absolutely fantastic. Super quick responses, really helpful, and she went above and beyond to make sure I ended up happy with the fit.
It’s rare these days to see a brand back their product and treat customers properly, but Concept Collective nailed it. I’ll definitely be ordering again.
January 20, 2026
Unprompted review
Reply from Concept Global
Thank you so much! 💛
We’re glad you loved the quality of the t-shirts, and that Justine could help sort out the sizing quickly. We really appreciate the kind words and your support — can’t wait to have you back again 🙌
Great Product, Highly Recommended
I have this one. Great bag. 1.6L. It was a buy one get one free deal. I bring it everywhere — phone, charger, wallet, keys, earbuds, inflatable neck pillow, eye cover, and more. I love it for traveling, especially at the airport. Highly recommended.
January 5, 2026
Unprompted review
Reply from Concept Global
Thank you so much for the amazing review! 🤍
We’re happy to hear how much you’re loving your bag and how it fits all your travel essentials so perfectly — from your phone and charger to even an inflatable neck pillow! That’s exactly the kind of everyday convenience we designed it for.
Wishing you many more smooth and stylish travels ahead, and thanks again for the recommendation! ✈️
Instagram add lead me to a actual good product!
Saw all the adds on insta and was looking for a sling bag for my New York trip. Just got them in. Great quality and the two-for-one deal is unbeatable. Cant wait to use it. The sizing on both are perfect.
January 23, 2026
Unprompted review
Reply from Concept Global
Love hearing this — thank you so much! 🖤
We’re really glad the Instagram ad led you to something that actually delivered. Sounds like the timing for your New York trip couldn’t be better! The two-for-one deal and perfect sizing combo is exactly what we hoped you’d enjoy.
Have an amazing trip, and we can’t wait to see your sling bags in action! 🗽✨
Great customer service
The assistance I received regarding my order and my request to change the delivery date was fantastic. The communication was great, and I always felt informed. Cannot fault.
Note: review is regarding customer service only as we haven’t received our purchase yet. I’m sure we will be happy once received.
January 21, 2026
Unprompted review
Reply from Concept Global
We’re glad to hear our team was able to assist you smoothly with your delivery date change and keep you well informed along the way.
We can’t wait for you to receive your order, and we’re confident you’ll be just as happy with the product once it arrives. If you need anything in the meantime, we’re always here to help!
Legit and trusted
The customer service is great. I contacted them about a delivery issue and they responded right away, corrected the issue and refunded me.
January 19, 2026
Unprompted review
Reply from Concept Global
Thank you so much for your kind words — we truly appreciate you taking the time to share this!
We’re glad we could resolve the delivery issue quickly and make things right for you. We always want to make sure you receive exactly what you ordered and have a smooth, trustworthy experience with us from start to finish.
Thanks again for choosing us — we look forward to serving you again in the future!
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