Concept Global Reviews 

524
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product quality and design, often highlighting the bags' practical size, stylish appearance, and effective security features for travel essentials. Many people appreciate the high-end feel and durability of the items. The company's customer service receives consistent praise for being outstanding, responsive, and helpful, with many consumers noting quick resolutions to issues and a personalized approach. However, some customers experienced issues with their orders, such as not receiving promotional items or incorrect colors. A few people also mentioned long shipping times, with products sometimes originating from China, leading to delays. Additionally, some reviewers were not happy with the speed of customer service responses or the lack of automated options for exchanges, requiring repeated follow-ups for resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, thoughtful design,... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the materials and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the exceptional, outstanding,... See more

Order

Clients share ambiguous opinions on order, with some experiencing issues such as receiving only one item from... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more

Company replied

Rated 5 out of 5 stars

Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more

Company replied

Rated 5 out of 5 stars

I purchased the 2.0 travel sling in mini and regular while on sale in preparation for a trip to Rome due to high rates of theft. I changed my mind regarding color and size of one of the items and Conc... See more

Company replied

Rated 5 out of 5 stars

I purchased the beige and black leather sling bags myself, and I couldn't be happier with them. They are the perfect size—big enough to hold my wallet, phone, sunglasses, lipstick, mints, and even my... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

524 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(524)

323 reviews in the last 12 months

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Rated 1 out of 5 stars

Long shipping and directly from China

Long shipping and products come straight from China. Asking very high prices and advertising it as better quality, when in reality it is not!!

April 8, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your feedback—we’re really sorry to hear about your experience.

We wanted to make sure to check your order in our system and properly help you, which is why we reached out earlier. Unfortunately, we didn’t receive a response within the timeframe.

We’d still be more than happy to look into this for you. If you can reach out with your order details, we’ll review everything and assist you directly.

Rated 5 out of 5 stars

Cross body bags

I bought 2 cross body bags for traveling. I gave one to my nephew and kept one for myself. I used mine on a recent trip to St Marteen. It was perfect for holding everything I needed. My passport,wallet,phone and cash all fit nicely. All of that would never have fit in my swimsuit pockets. The order was delivered faster than I expected.
I highly recommend this product.

March 16, 2026
Unprompted review
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Reply from Concept Global

Thank you so much for your review! 😊

We’re glad to hear the bag was perfect for your trip and fit all your essentials comfortably. Also great to know it arrived faster than expected!

We really appreciate your recommendation 💛

Rated 5 out of 5 stars

Pleased with sling bag and fast delivery!

Great company with great customer service. Seamless purchase. My order arrived in lightning speed. Being in Hawaii I was shocked to have received my sling bags so quickly. Received a thank you letter from the founder as well which was a nice touch. This company radiates good vibes.”

April 6, 2026
Unprompted review
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Reply from Concept Global

We’re really glad everything—from the sling bag to the quick delivery—felt just right. And happy the little note from the founder added that extra touch. Thanks for sharing this with us, it truly means a lot 💛

Rated 5 out of 5 stars

I love the sling bag, and the customer service!

I love the sling bag! It is high-quality and everything as described. I mistakenly ordered the smaller bag. When I contacted customer service, Justine was absolutely amazing with the customer service she provided. Her response was in minutes of my original email, and it was almost like chatting with her. She made it so seamless and easy. I recommend the product, and if you need it, the customer experience was fabulous!

April 2, 2026
Unprompted review
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Reply from Concept Global

So happy to hear this—thank you for sharing your experience! 🙌

We’re glad you’re loving the sling bag and that it met your expectations in both quality and design. And we’ll definitely pass your kind words along to Justine—she’ll be thrilled to hear this! 💛

Mistakes happen, but we’re always here to make things as smooth and easy as possible. Thanks again for your trust and recommendation—it truly means a lot to us!

Rated 5 out of 5 stars

I enjoy the sling bag while doing my…

I enjoy the sling bag while doing my cruises, hold everything I need, cellphone, wallet, passport and money, I am a lefty and I have no issues with the bag, sits under my right arm and easy access to everything

March 17, 2026
Unprompted review
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Reply from Concept Global

Love hearing this—thank you so much! 🙌

Wishing you many more smooth and enjoyable trips ahead! ✈️🌊

Rated 5 out of 5 stars

This is one of my favorite bags

This is one of my favorite bags. I use this when I travel with my family and on daily commutes/rides on my motorcycle. The RFID is legit. So much so, my push to start car can't recognize the key when it is in the bag. Lightweight and comfortable. A great quality product.

March 18, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for this review! 🤍

We love hearing how you’re using your bag both for everyday rides and family travels—that’s exactly what it’s designed for. And it’s great to know the RFID protection is doing its job that well 🙌

Rated 5 out of 5 stars

I took advantage of the BOGO deal

I took advantage of the BOGO deal. The bags arrived about 2.5 weeks after. I am a lefty and normally wear a sling bag in the front with the pocket openings pointing up. Unfortunately, the sling bags were right-sided and if I were to use it as it would normally, the bag will be on its side or it will have to go on my back.

I emailed customer service and they responded promptly. They were very gracious about solving my concern and gave me a refund. They suggested sharing the sling bags to someone who might want it, so I gave it to my wife who had been using it regularly. She loves the bag as it answers her needs when at work. They are large enough to fit her essentials.

I wish that I could have one for myself as well, but I am overwhelmed by the customer service response, which is why I’m giving them five stars.

March 20, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for taking the time to share this — we truly appreciate it!

We completely understand how the right-sided design didn’t work for your preference, especially as a lefty, and we’re really glad we were able to help resolve things quickly for you.

It also means a lot to hear that your wife is enjoying the bag and finding it useful for her daily needs — that’s exactly what we hope for!

Your kind words about our customer service truly mean a lot to our team. Feedback like yours keeps us motivated to keep improving.

If we ever release a more lefty-friendly version in the future, we’d love to have you try it!

Thanks again for your support.

Rated 5 out of 5 stars

Great Sling Bag

This bag is slightly bigger than the previous bags and it's great to carry everything you need.

March 19, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for your feedback! 😊
We’re glad you’re enjoying the extra space—it really makes a difference when carrying your essentials.

Appreciate your support!

Rated 3 out of 5 stars

Was Disappointed, Now Appeased.

Update: I am updating to 3 stars as I just rec'd the products on the 21st and they seem ok. Will need to travel and use them to check out their durability. The reason for 3 stars is the fact that I was not provided an estimated arrival date when I ordered and did not realize they were made overseas and would require an extensive delivery time.

I ordered 2 sling bags on March 10th. Paid with PayPal. Have not heard anything on when I might expect arrival of the products. I called day before yesterday, and they said they would put a tracker on it and I would have all the info. within 48 hours, have heard nothing from that effort. Sent an email to customer service yesterday and they responded fairly quickly. They said they couldn't find the order even after I sent the info from the PayPal invoice. They then said they would turn this over to someone to look into it further. I asked today when I might expect some type of response as to their investigation or a ship date? No response as of this time. If I don't hear from them soon, I will ask PayPal to recover my money. Dissappointed so far.

March 19, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your update—we truly appreciate you taking the time to share your experience.

We’re glad to see that your order has now been successfully delivered via USPS and that we were able to assist in locating it. We hope you’re enjoying your sling bags, and we’d love to hear your thoughts once you’ve had a chance to try them out.

We understand how frustrating it must have been not having clear tracking information initially, and we sincerely apologize for the inconvenience caused.

If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help.

Rated 2 out of 5 stars

I ordered a travel bag as a present for…

I ordered a travel bag as a present for a friend. It took 3 weeks to arrive. I have asked for their help to find my package. They replied but nothing of an information came to me. After I received the bag, it was a huge disappointment. It's nothing like the advertised product. It's a low quality flee market product at best. I asked for my money back which I have got so that's why I gave 2 stars instead of 1. Do not buy it!

March 14, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really sorry to hear about your experience, and we truly appreciate you sharing your feedback.

We did reach out to gather a few details so we could properly look into this, check your order, and assist you further, but we haven’t heard back yet. We’d still love the opportunity to review your case.

Please feel free to reach out to us anytime—we’re here to help.

Rated 5 out of 5 stars

Great company

Great company! Customer service is top notch!! Can't wait to use my bag!!!

March 4, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We're so happy to hear you had a great experience with our team. We hope you love using your bag — enjoy every adventure with it!

Rated 5 out of 5 stars

Hello everyone

Hello everyone, I would like to share my experience of purchasing two crossbody bags from this wonderful company. Unfortunately, for personal reasons, I had to cancel the purchase. However, I was truly impressed with how this company handled everything. The customer service was impeccable. The team responded to all of my questions very quickly and processed my refund just as fast — without any unnecessary questions or complications. I am very grateful to them and highly recommend this company. You’re doing a fantastic job — please keep up the great work! Thank you so much!”

March 3, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for sharing your experience with us. We truly appreciate your kind words.

While we're sorry the purchase didn't work out this time, we're really glad to hear that our team was able to assist you quickly and make the process smooth for you. Providing helpful and responsive support is very important to us.

Your recommendation means a lot, and we’re grateful for your trust. If you ever decide to shop with us again in the future, we would be more than happy to assist you.

Wishing you all the best, and thank you again for your support. 😊

Rated 5 out of 5 stars

Great quality

Great quality, nice options, cool product

March 3, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much! We're really happy to hear you like the quality and options. We hope you enjoy using the product!

Rated 5 out of 5 stars

Great Communication and Product

I have been very impressed with the staff at Concept Global. I made a mistake in my initial order that their communication and helping me correct the issue was excellent. I highly recommend this company and look forward to using my new sling bag.

February 23, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for your kind words 🤍

We truly appreciate you taking the time to share your experience! Mistakes happen — we’re just glad we could help sort everything out quickly for you.

We can’t wait for you to fully enjoy your new sling bag ✨

If you ever need anything, we’re always here to help!

Rated 5 out of 5 stars

I borrowed a friend’s textile Concept…

I borrowed a friend’s textile Concept Global (CG) sling. I have four slings and the CG sling fits my needs the best. I can fit everything I need when I’m traveling: passport, phone, cord, cash, ear plugs, one pack of wipes and a Snickers bar. What I like about it is its slim size and light weight. I love it so much I didn’t return it to my friend but instead bought him and me the leather version when CG had a 2 for 1 sale. I highly recommend their Travel Sling Bag. It’s a available on Bezos’ website. Happy traveling, everybody!

February 23, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We’re so happy the sling fit everything you need — passport, phone, cords, wipes AND a Snickers bar? That’s elite packing right there. That slim, lightweight feel is exactly why so many travelers love it.

And grabbing the leather 2-for-1 for both of you? Smart move.

Thanks so much for the recommendation — really appreciate you being part of CG. Safe travels and enjoy the slings! ✈️

Rated 5 out of 5 stars

Communication was excellent,

Communication was excellent,
My wife and I are very happy with the 2 Sling Bags we purchased, if fact I have now ordered 2 more in leather for gifting to my son and wife.

February 13, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your trust and support. We’re excited for your son and daughter-in-law to receive theirs — we hope they love them just as much.

If you ever need anything at all, we’re always here to help.

Rated 5 out of 5 stars

Quality, and Satisfaction

The product is very high quality! It is EXACTLY what it’s advertised to be. We love our bags!

December 30, 2025
Unprompted review
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Reply from Concept Global

Thank you for trusting us with your purchase and for taking the time to share your experience. Enjoy your bags, and we hope they join you on many great adventures ahead! ✨

Rated 5 out of 5 stars

Travel and errands

I ordered the travel sling bag and took advantage of the two for one offer. The sling bags arrived when expected and are good quality and a handy size for phone, wallet, passport and other slim items. I gave the second sling bag to my partner who is delighted with it.

February 9, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We love that you shared the second one with your partner — even better that they’re delighted with it too! 🙌

Thank you for taking advantage of the offer and for trusting us. We truly appreciate your support!

Rated 5 out of 5 stars

Fantastic sling bag

Fantastic sling bag, perfect for safety and travel. An absolute must if travelling in Europe👍

February 17, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We truly appreciate the recommendation. Safe travels and enjoy every trip! ✈️✨

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