I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more
Company replied
I purchased the 2.0 travel sling in mini and regular while on sale in preparation for a trip to Rome due to high rates of theft. I changed my mind regarding color and size of one of the items and Conc... See more
Company replied
I purchased the beige and black leather sling bags myself, and I couldn't be happier with them. They are the perfect size—big enough to hold my wallet, phone, sunglasses, lipstick, mints, and even my... See more
Company replied
4.5
Excellent
518 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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I had a great experience with Concept…
I had a great experience with Concept Collective's customer support.
Although I initially only asked if it was possible to purchase a replacement buckle, the support team went above and beyond by offering to replace the entire bag when they realized spare parts were not available.
Special thanks to Grace and Justine for their quick responses, clear communication, and professional, friendly attitude throughout the whole process. They made everything simple and hassle-free, and I really appreciated how they took care of the issue.
This is an excellent example of customer service and gives me great confidence in the brand. Thank you for standing behind your products and for providing such outstanding support.
July 4, 2026
Unprompted review
Reply from Concept Global
Thank you so much for taking the time to share your experience!
It truly means a lot to hear that our team was able to turn a simple question into a positive experience. We completely understand that you were only looking for a replacement buckle, so we're glad we could offer a solution that gave you peace of mind.
Grace and Justine will be thrilled to hear your kind words. Providing friendly, responsive support and standing behind our products is exactly what we strive for every day.
Thank you for your trust and support—we hope your bag serves you well for many adventures to come!
Bigger IS Better
I have VERY positive experiences with Concept Global products: Travel Sling Bag Leather [black, navy blue] and Crossbody Bag 2.0 [black, beige]. The "2.0" features, IMO, are industry-leading that offer peace of mind that my personal items will be secure, dry, and RFID-protected. I ordered the Travel Sling Bag 2.0 MAX in black & olive because of its enhanced 11.1"x7.6"x2.4". I opened my delivery this morning and am SO pleased at the MAX's dimensions and quality.
While an iPad will easily fit, my MacBook Neo is too long. The MAX is sufficiently large enough to accommodate my personal tech(iPhone/charger/USB C cable), wallet, passport, and pen without being bulky. I can adjust its cut-resistant 51" strap to either wear the MAX loosely or close to my chest underneath a jacket. This now replaces my Crossbody 2.0 as my GOTO for future trips.
July 4, 2026
Unprompted review
Reply from Concept Global
Thank you so much for your incredible review and for being such a loyal customer!
It means a lot to hear that you've enjoyed several of our bags over the years, and we're thrilled that the MAX has become your new go-to. We designed it to offer extra space without sacrificing comfort or security, so it's great to hear it's the perfect fit for your travel essentials.
We really appreciate you sharing such detailed feedback—it will definitely help others choose the right size. Thanks again for your continued support, and we hope your Sling 2.0 MAX joins you on many amazing adventures ahead!
A Class Act in Customer Service
Outstanding experience with Concept Global Travel Slings! Their customer service was absolutely top-notch. When our slings arrived after we had already left for our trip, they completely understood the situation and handled our return request at lightning speed. The refund process was smooth, hassle-free, and taken care of without hesitation. Truly a class act—thank you for making it so easy and for standing behind your customers!
July 3, 2026
Unprompted review
Reply from Concept Global
We're sorry the timing didn't work out for your trip, but we're really glad we could make the return and refund process quick and hassle-free for you.
Your kind words mean a lot to our team. Thank you for giving us the opportunity to help, and we hope we'll have the chance to be part of your future travels!
Two sling bags refund
We purchased two sling bags for an upcoming overseas holiday and unfortunately they didn’t arrive in time before our departure. Upon return from our holiday I contacted concept global and within two days the refunded the full amount and told us we could still keep the items. This is wonderful customer service thanks concept global
July 3, 2026
Unprompted review
Reply from Concept Global
Thank you for your understanding and support. We hope you'll have the chance to take your sling bags on many future adventures!
Security was Great!
Loved having my passport secured and not having to worry about theft thanks to the safety lock on the strap and zippers. Wish I had bought the regular size instead of the mini. I could have used more space.
July 1, 2026
Unprompted review
Reply from Concept Global
We're happy to hear the security features gave you peace of mind while traveling—that's exactly what we designed them for.
The Mini is perfect for keeping things compact, but we completely understand wanting a little extra room. We hope you get the chance to try the Regular size on your next adventure.
Thanks again for your support and happy travels!
A speedy and very fair response from CG…
A speedy and very fair response from CG would definitely recommend a pleasure to deal with, thank you CG
July 3, 2026
Unprompted review
Reply from Concept Global
Thanks for your recommendation and support—we truly appreciate it!
Fast resolution to the issue
Fast resolution to the issue. Friendly customer service who reached out to me every day. Thank you all very much!
July 3, 2026
Unprompted review
Reply from Concept Global
We're really glad we could resolve everything quickly and keep you updated throughout the process. Our team always aims to provide friendly, responsive support, so it's great to hear that made a difference.
Thanks again for your support—we truly appreciate it!
Zero Cut Protection
It was a sling bag, looks fine, but one of the main selling points is the security. I wanted to use it for that purpose, so I tried taking scissors to the strap, and it was like cutting a piece of paper. I understand that its shouldnt be impossible to cut, but there was NO resistance. So I bought a shoulder bag, otherwise pretty pointless...
July 3, 2026
Unprompted review
Reply from Concept Global
We're sorry to hear this and appreciate you sharing your experience.
We'd like to understand what happened, as this isn't the experience we want for our customers. We've just sent you an email requesting a few photos so our team can investigate further.
We're here to help and will do our best to resolve this with you. We look forward to hearing from you soon.
Prompt and Wonderful Service by Justine
I sent an email the day I received my order and indicated that I wanted to do an exchange. I received an email the next day and two days later Justine resolved my issue promptly and sent me an email detailing the solution.
June 28, 2026
Unprompted review
Reply from Concept Global
We're so happy to hear that Justine was able to assist you quickly and make your exchange process smooth and hassle-free. We'll be sure to share your feedback with her—it will absolutely make her day!
Thank you for choosing us, and we hope you enjoy your new bag! 💙
LOVE my Travel Sling Bad 2.0
Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely turn around. Truly refreshing to experience such AMAZING customer service! BRAVO!!!
July 2, 2026
Unprompted review
Reply from Concept Global
Thank you for the amazing review! 😊
We're so glad you're loving your Travel Sling Bag 2.0 and that the security features are exactly what you were looking for.
It's also wonderful to hear our team was able to answer your questions so quickly. Providing fast, reliable support is something we genuinely care about, and we're happy we could make your experience a great one.
Enjoy your new bag, and thank you for choosing us! 💙✈️
Excellent customer service
Excellent customer service. Great product but unfortunately it wasn’t the size I needed. The return procedure was faultless and prompt
July 1, 2026
Unprompted review
Reply from Concept Global
Thank you for your review! 😊
We're sorry the bag wasn't the right size for your needs, but we're happy to hear the return process was smooth and hassle-free. We always aim to make things as easy as possible when plans change.
We appreciate you giving us a try and hope we can help you find the perfect fit in the future. 💙
Great quality bag—my only suggestion is…
Great quality bag—my only suggestion is perhaps offering an option to order the strap on the other side so bag rests on left hip rather than right!
Excellent customer service!
July 2, 2026
Unprompted review
Reply from Concept Global
We're thrilled to hear you're enjoying the bag and that you had a great experience with our customer service.
We also really appreciate your suggestion! Offering a left-shoulder strap option is a great idea, and we'll be sure to pass it along to our product team for consideration.
Thanks again for your support, and we hope you enjoy your bag on many adventures! 💙
Love the bags
Love the bags, bought 2 for travels and they are perfect.
Had a warranty concern, they replaced one bag immediately.
Such a great company, with great staff.
Thanks a million
J
July 2, 2026
Unprompted review
Reply from Concept Global
Thank you so much for sharing your experience, J! 😊
We're so happy to hear you're enjoying both of your bags and that they've been perfect for your travels.
We're also glad we could quickly resolve your warranty concern. Standing behind our products and taking care of our customers is always a priority.
Thank you again for your support, and we wish you many safe and enjoyable adventures ahead! 💙✈️
Possible Fraud
The order was modified after order and their customer service has yet to respond. Would verify once you get the shipping information that it's correct and not modified to assist in their profit. Customer service did respond to the issue but unsure how things were not reflected on what I actually selected. They did address the issue in email. Standing by for updates.
June 16, 2026
Unprompted review
Reply from Concept Global
We're here to help!
We've replied to your email regarding your order. After reviewing it, we found that the free BOGO item doesn't appear to have been selected during checkout, which is why only one bag is showing on the order.
Please reply to our email, and we'll be happy to help get this sorted out for you.
We look forward to hearing from you!
Out of this world customer service!!
After placing my order, I realized that I ordered the wrong size bag (too large). I used the link provided on the website and the customer service I received was absolutely first rate!!
The people I communicated with were extremely nice and polite, very thorough and quickly resolved my issue.
I can't wait to use this product!!
July 1, 2026
Unprompted review
Reply from Concept Global
We're so glad you reached out before your order shipped so we could get the size sorted out for you. It means a lot to hear that our team made the process quick and easy.
We can't wait for you to receive your bag, and we hope it becomes your new favorite travel companion. Enjoy, and thanks again for choosing us! 💙
Outstanding Customer Service
I thought I ordered a buy one get one free deal on the crossbody bag 2.0 for our upcoming Alaska cruise vacation. When I received only 1 bag, I emailed customer service. Justine responded on a Saturday and said they would ship me my 2nd bag right away. 5 days later I received my 2nd bag with no additional fees. Outstanding customer service! Thank you Justine!
July 1, 2026
Unprompted review
Reply from Concept Global
We're so happy Justine was able to get everything sorted out for you quickly. Making sure our customers are taken care of is always our priority, and we're glad your second bag arrived in time.
We hope you both enjoy your Crossbody Bag 2.0 on your Alaska cruise. Have an amazing trip, and thank you for choosing us! 🚢💙
Had an issue and they responded quickly…
Had an issue and they responded quickly with a satisfactory result.
I would recommend them to a friend.
June 24, 2026
Unprompted review
Reply from Concept Global
Thank you for taking the time to leave us a review!
We're glad we could resolve the issue quickly and provide a solution that worked for you. Your recommendation means a lot to us, and we truly appreciate your support.
Thanks again for choosing us! 💙
There’s an easy access to customer…
There’s an easy access to customer service once you have a question or complains about the product. You easily get a response within 24 hours.
June 29, 2026
Unprompted review
Reply from Concept Global
We're glad you found it easy to reach our customer support team. We always strive to respond as quickly as possible and make sure every question or concern is taken care of.
We truly appreciate your support and thank you for choosing us! 💙
I had a question
I had a question, and replied to the welcome email, and got a prompt response. I appreciate the communication!
July 1, 2026
Unprompted review
Reply from Concept Global
Thank you for your kind words!
We're so glad we could get back to you quickly. Great communication is something we always strive for, and we're happy to hear it made a difference.
We truly appreciate your support and hope you enjoy your purchase! 💙
I originally ordered two things and one…
I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge.
“I never thought I'd be someone who carried a sling bag, but now I don't travel without it. It's the perfect size for my travel essentials, keeps everything organized, and looks sleek without feeling bulky. I especially appreciate the added security of keeping my valuables close, giving me peace of mind while exploring airports, train stations, and busy cities. It's become one of the best travel purchases I've made.”
June 8, 2026
Unprompted review
Reply from Concept Global
Thank you so much for your thoughtful review!
We're glad we could quickly replace the item and make things right. It means a lot to know you're happy with both our support and your sling bag.
We love hearing that it's become your go-to travel companion! Wishing you many more safe and enjoyable adventures ahead. Thanks again for choosing us! 💙
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