I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more
Company replied
I purchased the 2.0 travel sling in mini and regular while on sale in preparation for a trip to Rome due to high rates of theft. I changed my mind regarding color and size of one of the items and Conc... See more
Company replied
I purchased the beige and black leather sling bags myself, and I couldn't be happier with them. They are the perfect size—big enough to hold my wallet, phone, sunglasses, lipstick, mints, and even my... See more
Company replied
4.5
Excellent
524 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Out of this world customer service!!
After placing my order, I realized that I ordered the wrong size bag (too large). I used the link provided on the website and the customer service I received was absolutely first rate!!
The people I communicated with were extremely nice and polite, very thorough and quickly resolved my issue.
I can't wait to use this product!!
July 1, 2026
Unprompted review
Reply from Concept Global
We're so glad you reached out before your order shipped so we could get the size sorted out for you. It means a lot to hear that our team made the process quick and easy.
We can't wait for you to receive your bag, and we hope it becomes your new favorite travel companion. Enjoy, and thanks again for choosing us! 💙
Outstanding Customer Service
I thought I ordered a buy one get one free deal on the crossbody bag 2.0 for our upcoming Alaska cruise vacation. When I received only 1 bag, I emailed customer service. Justine responded on a Saturday and said they would ship me my 2nd bag right away. 5 days later I received my 2nd bag with no additional fees. Outstanding customer service! Thank you Justine!
July 1, 2026
Unprompted review
Reply from Concept Global
We're so happy Justine was able to get everything sorted out for you quickly. Making sure our customers are taken care of is always our priority, and we're glad your second bag arrived in time.
We hope you both enjoy your Crossbody Bag 2.0 on your Alaska cruise. Have an amazing trip, and thank you for choosing us! 🚢💙
Had an issue and they responded quickly…
Had an issue and they responded quickly with a satisfactory result.
I would recommend them to a friend.
June 24, 2026
Unprompted review
Reply from Concept Global
Thank you for taking the time to leave us a review!
We're glad we could resolve the issue quickly and provide a solution that worked for you. Your recommendation means a lot to us, and we truly appreciate your support.
Thanks again for choosing us! 💙
There’s an easy access to customer…
There’s an easy access to customer service once you have a question or complains about the product. You easily get a response within 24 hours.
June 29, 2026
Unprompted review
Reply from Concept Global
We're glad you found it easy to reach our customer support team. We always strive to respond as quickly as possible and make sure every question or concern is taken care of.
We truly appreciate your support and thank you for choosing us! 💙
I had a question
I had a question, and replied to the welcome email, and got a prompt response. I appreciate the communication!
July 1, 2026
Unprompted review
Reply from Concept Global
Thank you for your kind words!
We're so glad we could get back to you quickly. Great communication is something we always strive for, and we're happy to hear it made a difference.
We truly appreciate your support and hope you enjoy your purchase! 💙
I originally ordered two things and one…
I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge.
“I never thought I'd be someone who carried a sling bag, but now I don't travel without it. It's the perfect size for my travel essentials, keeps everything organized, and looks sleek without feeling bulky. I especially appreciate the added security of keeping my valuables close, giving me peace of mind while exploring airports, train stations, and busy cities. It's become one of the best travel purchases I've made.”
June 8, 2026
Unprompted review
Reply from Concept Global
Thank you so much for your thoughtful review!
We're glad we could quickly replace the item and make things right. It means a lot to know you're happy with both our support and your sling bag.
We love hearing that it's become your go-to travel companion! Wishing you many more safe and enjoyable adventures ahead. Thanks again for choosing us! 💙
Product wasn't what I expected
Product wasn't what I expected. The 1.6L can't fit my .40 cal Glock. Team promptly refunded my money. Great customer service! No hassle or haggle
June 30, 2026
Unprompted review
Reply from Concept Global
Our goal is always to provide straightforward, friendly support, and we're happy we could help. Thank you for giving us a try, and we hope to have the opportunity to serve you again in the future. 💙
Products and services are fantastic
I bought two two body cross bags for upcoming overseas trip. The quality of the bags were top. The customer service was super. I highly recommend.
June 23, 2026
Unprompted review
Reply from Concept Global
We're glad you're loving the bags and had a great experience with our support team. Wishing you an amazing overseas trip—we hope the bags serve you well every step of the way! ✈️😊
Just bought the 2.0
Just bought the 2.0 after loving the 1.0. I'm exited abought the compartment for a passport as I'll be going to Europe in October. Love their customer service! Will write another review on my return.
June 30, 2026
Unprompted review
Reply from Concept Global
> Thanks for coming back for the 2.0! 🙌 We think you'll love the passport compartment, especially for your Europe trip. Wishing you an amazing adventure in October, and we'll be looking forward to hearing how the bag performs when you're back. Safe travels! ✈️😊
Reply from Concept Global
> Thank you so much! 😊 We're thrilled to hear you're happy with both our products and customer service. We truly appreciate your support and hope you enjoy your purchase! 🙌
Sometimes things go wrong
Sometimes things can go wrong with an order which is what happened to me. On this occasion I found myself communicating by e mail with the expectation of the usual we will get back to you in the next 24/48 hrs resulting in a lengthy process before resolving the issue. Not so with this company. Yes I got the usual acknowledgement of receipt but then in less than a couple of minutes I was emailed by Justin and after a couple of e mails between us the matter was resolved.
A friend of mine has already bought from this company so I know I will receive a quality product. I can say without hesitation that their customers support is the best I have ever encountered.
June 30, 2026
Unprompted review
Reply from Concept Global
Thanks so much for sharing this! 😊 We know things don't always go as planned, so we're really glad Justin could get everything sorted out quickly. Hearing that you had such a great support experience means a lot to us.
We can't wait for you to receive your bag—we hope you love it! Thanks again for your support. 🙌✈️
Reply from Concept Global
We're so happy to hear you had an amazing experience with us. Your support truly means a lot, and we look forward to serving you again soon! 😊
The product met my expectation
The product met my expectation. I travel for work and for pleasure and this will give me a sense of security. The customer service team is exception. Taking care of my color change. I will purchase more.
June 29, 2026
Unprompted review
Reply from Concept Global
We're so glad to hear the bag met your expectations and gives you extra peace of mind while traveling for both work and leisure. It's also great to know our customer support team could help with your color change.
We truly appreciate your support and can't wait to serve you again on your next order. Safe travels! 😊
Great Experience
I had a great experience with this company! I needed to make a return, and the entire process was incredibly easy. They responded to my questions quickly, made everything hassle-free, and truly went above and beyond to help. It's so refreshing to find a company with outstanding customer service when that seems to be so hard to come by these days. I really appreciate how responsive, professional, and helpful they were. I wouldn't hesitate to do business with them again. Highly recommend!
June 29, 2026
Unprompted review
Reply from Concept Global
We're so glad we could make the return process easy and stress-free for you. Our team always aims to provide quick, friendly support, so it means a lot to hear that your experience stood out.
We really appreciate your recommendation and hope to see you again soon.
Ordered two for one but haven’t…
Ordered two for one but haven’t received any tracking info or a reply to my email
June 29, 2026
Unprompted review
Reply from Concept Global
We've checked your order and can confirm that it is currently in transit. We'll resend your tracking details to your email shortly. If you don't see them, please check your spam or junk folder as well.
If you still can't find the email, please let us know and we'll be happy to assist further.
https://conceptglobal.co/pages/contact
Thank you for your patience!
Great customer service nice bag and…
Great customer service nice bag and good value! 👍
June 27, 2026
Unprompted review
Reply from Concept Global
We're thrilled to hear you're happy with your bag and found it to be great value. Your support means a lot to us, and we're especially glad our customer service made a positive impression.
Enjoy your new bag, and we hope to serve you again soon!
Customer service is super helpful and…
Customer service is super helpful and responsive! I just wanted to bring a minor issue to their attention but offered to send me replacement instead. Love their bags, durable and useful!
June 28, 2026
Unprompted review
Reply from Concept Global
We're really happy to hear you're loving your bags and that our team could help out. It means a lot that you took the time to share your experience. We hope your replacement serves you well, and we can't wait to be part of more of your adventures. Thanks again for your support! 💙
I ordered the package at discount price…
I ordered the package at discount price during their spring sale.
Product quality: One item had a crease ...
and I reached out to support via email.
Customer service: Fast response (within 24 hours!) and very pro-active in solving the solution.
Issue solved to my expectations.
Thank you team for this!
June 27, 2026
Unprompted review
Reply from Concept Global
We're sorry one of the items arrived with a crease, but we're really glad our support team was able to resolve everything quickly and to your satisfaction. We truly appreciate your patience and your kind words about our customer service. Thanks again for your support, and we hope you continue to enjoy your purchase! 💙
Robot support-there’s my first sign!
I ordered 2 small travel pouches and all was expected initially concerning the ordering process. I was given a delivery date. Package did not arrive with an alert as such. Immediately I reached out to customer services. No phone number but robot support giving a new delivery date.
The next day I get yet another email from the with a new date of delivery. All the time getting later-and later. I had such high hopes now trashed. Is there a company who takes your money able to do what they say they will do? Not life or death, but is there any standards or integrity anymore. My advice to you is when there is no phone contact really think about your next move especially if you need support. Not listing a live contact is truly a warning to the public.I will not do business with this company again and hopefully my package will truly arrive. I have no confidence at this point!
June 19, 2026
Unprompted review
Reply from Concept Global
Thank you for your feedback, and we're sorry to hear about your experience.
We've already sent you a message requesting your account details so we can locate your order and investigate this for you.
Once we receive your details, we'll check everything with the courier and provide you with an update as soon as possible. Please don't worry—we'll do our best to help resolve this for you.
I ordered during their buy one get one…
I ordered during their buy one get one free but only received one of the items. Unfortunately when the order moved to the shop app it dropped one of the items but Justine worked with me and honored my original order and the 2nd item is on its way. Thank you for being willing to honor the order without any issues.
June 24, 2026
Unprompted review
Reply from Concept Global
We're glad Justine was able to get everything sorted out for you. We always want to make things right, and we're happy we could honor your original order. 😊
We hope your second item arrives soon, and thank you again for your patience and support. Enjoy your bags! 💙
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