Emily was really nice she gave me good advice encouragement and next steps to follow . I’m so proud of myself and the support I’ve been given from Chequp even though I have stayed on a very small dos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent service from Chequp. A very helpful one-on-one call with Goda to answer any questions and plan further steps. Free access to the weight watchers diet app and an easy to navigate members o... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
I just wanted to say a huge thank you for all the amazing support you've given me throughout my weight loss journey Kristen, I couldn't have done it without you. Your guidance, encouragement, diet tip... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is brilliant
This company is brilliant. So attentive and I can get hold of someone quite quickly if I have a question
May 13, 2026
Unprompted review
Very early days for me (1 month)
Very early days for me (1 month) but so far so good. My coach Zoe has been very helpful at answering my questions and offering supportive advice.
May 13, 2026
Unprompted review
I have found Chequp to be very responsive and helpful…
I have found Chequp to be very supportive and responsive. The product arrives speedily and the coaching is very helpful. You can have a list of items for discussion with the coach and they will go through things with you and answer your questions fully. They give you encouragement and advice if you need it. I think that Chequp have been instrumental in my losing more weight than I would have done without someone to talk to and help me in my weight loss journey.
May 13, 2026
Unprompted review
A very positive encouragement
A very positive encouragement to stay on track
Great to have a catch up call with Emily
May 13, 2026
Unprompted review
Reply from Chequp
Hi Barrie,
Thank you for your lovely feedback!
We’re so pleased to hear you had a positive catch-up call with Emily and that you found it encouraging and supportive in helping you stay on track.
We’ll be sure to pass your kind words on to her.
Thanks again,
CheqUp
Emily was very professional
Emily was very professional, really helpful and motivational…
May 13, 2026
Unprompted review
Reply from Chequp
Hi Gary,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey. We will be sure to pass on your kind words to Emily.
Thank you again for choosing us!
Kind regards,
CheqUp
A warm friendly open conversation with…
A warm friendly open conversation with lots of advice
May 12, 2026
Unprompted review
Reply from Chequp
Hi Lesley,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Outstanding attention to detail
Outstanding attention to detail - a truly personalised care.
May 12, 2026
Unprompted review
Reply from Chequp
Hi Robin,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey.
Thank you again for choosing us!
Kind regards,
CheqUp
Helpfull
Helpfull, professional and resourceful
Very happy with Haleema and Chequp!
May 12, 2026
Unprompted review
Reply from Chequp
Hi Jennie,
We’re delighted to hear that you’ve had a positive experience with CheqUp and with Haleema. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Cheque up took payment for my next jab…
Cheque up took payment for my next jab which I wasn’t ready for. I got intouch with customer service. Jack dealt with my issue promptly refund my money straight away.
May 11, 2026
Unprompted review
Reply from Chequp
Hi Tracy,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that Jack was able to resolve this for you promptly and arrange your refund straight away. We’ll be sure to pass your kind words on to him, who will really appreciate the feedback, as will the wider team.
Thank you again for taking the time to share your experience with us. If you have any further questions or concerns in the future, please do not hesitate to contact us.
Best,
Chequp
Agent very helpful and knowledgeable
Agent very helpful and knowledgeable. Sorted easily and quickly. Thank you Haleema.
May 12, 2026
Unprompted review
Reply from Chequp
Hi Lisa,
Thank you so much for your lovely feedback!
We’re really pleased to hear that your issue was sorted quickly and easily, and that you found the support helpful and knowledgeable.
Your kind words are truly appreciated, and if you ever need anything else, we’re always happy to help.
Thanks again,
CheqUp
Goda was very helpful
Goda was very helpful, just feels good to talk to someone directly and get the answers. I think support is pivotal for success
May 12, 2026
Unprompted review
Reply from Chequp
Hi Lisa,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Took over £1000 out of my bank in one day!
My initial experience was positive. Fast service, genuine meds, good customer support. Then I put my shipments on hold as I reached my goal weight. Then on 27th April, without notice, my bank account was debited with £159 SEVEN TIMES. I called customer service and the lady was very pleasant and said she would refund. I asked for email confirmation - none sent. 8 days later I’m still waiting for a refund. Disgusted!
April 27, 2026
Unprompted review
Reply from Chequp
Hi Mark,
We are very sorry to hear about your experience - please be assured that we are currently looking into this matter as a priority and will be in touch with further information shortly.
Best regards,
CheqUp
Fab support call with Kirsten my coach
Fab support call with Kirsten my coach. She always leaves me motivated to continue on my journey with Chequp.
May 11, 2026
Unprompted review
Reply from Chequp
Hi there,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey. We will be sure to pass on your kind words to Kirsten.
Thank you again for choosing us!
Kind regards,
CheqUp
As always Emily is very supportive and…
As always Emily is very supportive and caring. Always a good two way conversation
May 11, 2026
Unprompted review
Reply from Chequp
Hi Ginny,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey. We will be sure to pass on your kind words to Emily.
Thank you again for choosing us!
Kind regards,
CheqUp
I submitted a query which was responded…
I submitted a query which was responded to very promptly giving me details of the process to follow.
May 11, 2026
Unprompted review
Reply from Chequp
Hi Liz,
Thank you so much for your kind words and for taking the time to leave us a wonderful 5-star review!
We’re delighted to hear that your query was dealt with quickly and that the information provided was helpful. Your feedback is greatly appreciated and will be shared with the team.
If you have any questions or concerns in the future, please don’t hesitate to get in touch and our Customer Service Team will kindly be able to assist with future queries.
Best,
Chequp
Effective jabs and good customer support
Easy to contact and use the website. Great prices and support.
May 10, 2026
Unprompted review
Reply from Chequp
Hi Marty,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our website easy to use and our team easy to contact.
Providing a smooth, straightforward experience alongside affordable pricing and reliable support is exactly what we aim for, so it’s great to know this came across during your experience with us.
Our team works hard to make sure customers feel supported every step of the way, and your feedback truly means a lot.
We really appreciate you taking the time to share your experience and look forward to supporting you again in the future.
Best,
CheqUp
Getting the treatment
Getting the treatment and delivery has been excellent .
May 10, 2026
Unprompted review
Reply from Chequp
Hi John,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
once they have you it’s hard to leave!
This company capture you and make it incredibly difficult for you to leave. They charge you before they have diagnosed you! If you ask them to stop charging you they ignore you!
May 8, 2026
Unprompted review
Reply from Chequp
Dear Tom,
We’re sorry to hear about your experience with CheqUp and appreciate you taking the time to share your feedback.
We would like to reassure you that our customers can cancel, pause, or change their payment date at any time, and we aim to make this process as straightforward as possible. Payment is taken at the point of completing the initial consultation and entering payment details, which is part of starting the service.
Following this, a qualified clinician carries out a thorough review before any medication is prescribed and dispensed. This is not an automatic process and is in place to ensure appropriate treatment and patient safety at all times.
We also aim to respond to all queries as quickly as possible, so we’re sorry to hear this wasn’t your experience on this occasion. Please contact us at help@chequp.com with your details, and we’ll be happy to look into this further and support you directly.
Thank you once again.
Best regards,
CheqUp
Sent an email at 4.50 today (Friday)…
Sent an email at 4.50 today (Friday) regarding pausing my subscription due to personal circumstances. I received a response from Sashana in minutes pausing my subscription immediately as requested. Very speedy response which was appreciated.
May 8, 2026
Unprompted review
Reply from Chequp
Dear Justyne,
Thank you so much for your 5-star review about your experience with CheqUp.
We’re really pleased to hear that your request was handled so quickly and smoothly, and that Sashana was able to support you right when you needed it. We understand that circumstances can change, so it’s important to us that managing your subscription is as easy and stress-free as possible.
We’ll be sure to pass on your kind feedback — it will mean a lot to her. Thank you again for taking the time to share your experience - we're here if you need anything further, so please do not hesitate to get in touch.
Best regards,
CheqUp
DO NOT USE CHEQUP
DO NOT USE CHEQUP. My parcel did not get delivered to me. Rather than taking responsibility and accountability and making things right by sending a replacement immediately or giving a refund which is they are legally required to do, I had stall tactics whilst they waited for Royal Mail to investigate. Now after a very long delay, they have said they will give a replacement - but I need to start back at 2.5mg as a 28 day window has now lapsed so I have to start from the beginning again. Expected to pay a huge amount of money for a medication that was ineffective at a dose to compensate for their errors. I am an NHS specialist and a clinician involved in obesity care, and I would emphasise to not do business with this company, they are not good for patients.
May 8, 2026
Unprompted review
Reply from Chequp
Hi Stephen,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com (mailto:help@chequp.com) (mailto:help@chequp.com (mailto:help@chequp.com)) with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
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