Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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Very easy search engine to use and…
Very easy search engine to use and compare quotes and pay
April 6, 2026
Unprompted review
Reply from Confused.com
We're happy that our search engine was easy to use for comparing quotes and making payments. Thank you for your positive feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Easy to understand & competitively…
Easy to understand & competitively priced
April 2, 2026
Unprompted review
Reply from Confused.com
We appreciate your feedback and are happy you found our service easy to understand and competitively priced. Thank you for your review.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Very bad experience the site keep…
Very bad experience the site keep increasing prices everytime i change something and check again and i also forwards wrong information to the insurance provider i select and when i correct that information on providers page the price further goes up, my first min quote was 1100, then after some tries and testing with a few different option i ended up getting 1400 as minimum and when i corrected the infortmation it was up to 1500 that i emded up paying
April 4, 2026
Unprompted review
Reply from Confused.com
Hi Muhammad,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
Very easy site to use
Very easy site to use. Easy to look through quotes and see what was available.
April 3, 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to share your feedback. We're happy to hear that you found our site easy to use and that you could easily view available quotes.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy to hear that our service was clear, easy, and thorough for you. Thank you for sharing your positive experience with us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
I won't use again - can't claim rewards or speak to anyone
Confused.com gets costumers by offering rewards which they don't offer on the end.
I was supposed to claim a £20 voucher which you need to claim within a certain time of using the website and you can only claim on the app, which means it forces you to install the app. On the weeks before the end of that period, the app had a fault and said we couldn't claim new vouchers. The app was fine a couple of days after the period had ended. I have contacted them twice about this issue and they don't get back to me. Last email I sent them was 13.03.2026 and their auto reply advised someone will be in touch in 5-7 days. I won't use them again as there are other similar sites who care about costumer experience.
January 25, 2026
Unprompted review
Reply from Confused.com
Hi Catarina,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
I have requested information from yourself.
If you have not received a response from our rewards team - please contact us on https://www.confused.com/help/contact-us
Ka, Confused.com Representative
I received quotes based on my needs.
I received quotes based on my needs.
I then selected tge product that seemed best for me. Used your link and purchased the product. Very straightforward.
April 1, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found the quoting and purchasing process straightforward. We appreciate you taking the time to share your experience with us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Price doesn’t match insurance sites
Price shown on the confused site did not reflect that in the actual company web site even though no changes were made from the quote page
April 1, 2026
Unprompted review
Reply from Confused.com
Hi Jackie,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
- Did the payment method change from annual to monthly?
- Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
- Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
Reply from Confused.com
We appreciate you sharing your positive experience with us. We are so glad that you found our assessment quick and our price great!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
Excellent review Richard, we are pleased to hear that you are happy with the service you received.
We hope to see you again soon!
Ka, Confused.com Representative
Confused .com 👍
After using another comparison site I got the same insurance policy cheaper with Confused .com?
April 2, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found a better deal on your insurance policy through our comparison site! We appreciate you sharing your positive experience with us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Confused. Com,Tops.
Easy to get what you need, just purchased my car insurance again through confused.com.thank you,but at the present time I have not received my voucher and Greg's coffee offer,after my purchase of insurance, ps, thank you for finding me the best price,
March 29, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found it easy to get what you needed and appreciate you purchasing your car insurance through us. We're grateful for your feedback and for finding you the best price. It can take up to 14 working days for rewards to be issued after you submit your claim.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy to hear that our product was easy to understand and simple to use for you. Thank you for your positive feedback; it means a lot to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Helpful service
The site is very easy to use. After getting life insurance quotes on Confused.com, sales consultant Dominic followed up with clear, detailed, and professional advice. He patiently explained the options and answered my questions, and made the whole process easy to understand. Highly recommended!
April 3, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that the site was easy to use and that you received clear and professional advice. We appreciate your kind words and are glad the process was easy to understand. Thank you for your recommendation!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Verry easey
April 1, 2026
Unprompted review
Reply from Confused.com
Thank you for your kind feedback Joseph, we appreciate you taking the time to leave us a review.
We hope you return to Confused.com soon!
Ka, Confused.com Representative
Very easy to compare insurance quotes
Very easy to compare insurance quotes. All my details were there. When I chose a producer and clicked through to their site I didn’t have to enter it all again. Good price - saved £100 on my renewal quote. Only downside is that Confused doesn’t seem to recognise that I bought through them so I keep getting prompts to buy again. Frustrating.
April 2, 2026
Unprompted review
Reply from Confused.com
We're glad you found it easy to compare quotes and saved money. We appreciate your feedback regarding the repeated prompts after your purchase. Following a quote you may receive reminders up to the proposed policy start date. These are safe to ignore or you can unsubscribe within the account settings.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Quote seemed easy to sort
Quote seemed easy to sort, prices were good, so I purchased a policy
March 26, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our process straightforward and the prices appealing, leading to your policy purchase. We appreciate your feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
This is the best way I have found to…
This is the best way I have found to obtain honest reviews
March 31, 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your experience and are happy to hear that you find our service valuable for obtaining genuine reviews. Thanks for your feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
We're happy to hear that our product is easy to use and provides successful results for you. Thank you for your positive feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Competitive quote and easy to place…
Competitive quote and easy to place order
March 31, 2026
Unprompted review
Reply from Confused.com
We are so glad the quote met your expectations and the order process was simple. Thanks for the great feedback; we appreciate it.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
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