Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
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quick and easy to get quote
March 31, 2026
Unprompted review
Reply from Confused.com
We're glad you found our quote process quick and easy! Thank you for your feedback; we appreciate it.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Competitive Quotes
Easy to use and had a lot of competitive quotes, I purchased my car insurance and will receive a £20 shopping voucher & a hot drink per month from Greggs, so a winner all round!
March 31, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you found our service easy to use and received many competitive quotes. We're glad you were able to purchase your car insurance and are looking forward to receiving your shopping voucher and hot drinks. Thanks for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Experienced good professional standards
March 31, 2026
Unprompted review
Reply from Confused.com
We're glad you found our professional standards to be satisfactory. Thank you for sharing your positive experience with our services.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
clear and helpful
March 30, 2026
Unprompted review
Reply from Confused.com
Hi Ralph,
Thank you for your kind feedback, we appreciate you taking the time to leave us a review.
We hope you return to Confused.com soon!
Ka, Confused.com Representative
A Crazy situation
Crazy - they quote prices then we have to go onto the individual sites highlighted - and then they add so many things as being “add ons” that the new quotes are nowhere near the headlined prices…
I went all the way with Beam even paying the first deposit payment .. and by pure chance asked a closing question -
“So is it the AA Breakdown service i’m with ?” ..
Their site said “Our polcies include breakdown cover”.. as all my previous insurance policies had - and their reply was “Oh its not included we can organise it for you now !! “….
I told them to cancel everything - their price had rocketted AGAIN far past my own company’s renewal quote ..
I wasted about 2 hours on this rubbish .
April 2, 2026
Unprompted review
Reply from Confused.com
Hi Thomas,
I’m sorry to hear you had this issue.
Because you have posted on a review site, we cannot view your specific Confused.com account details here.
To help us resolve this, please email our support team at help@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
Confused false Quotes
They provided cheapest Quotes but then due to my age 86 years old these quotes were fraudulent when you TRY to pay for them on their website it’s refused so I contacted and was told I needed to pay with the insurer they refused saying it had to be paid on the comparison site in truth it was a scam and I was over 85 and the cheapest insurance is£3000+its called AGEISM and most insurers and comparison sites are involved in the unfair SCAM
April 2, 2026
Unprompted review
Reply from Confused.com
Hi Eric,
Thanks for leaving your review.
We’re very sorry to hear you had trouble purchasing a policy after getting your quotes. This is certainly not the experience we want for our customers.
We want to investigate this as a priority, but for your security, we cannot discuss account details on this public review site.
My colleague has sent an email to your registered address shortly to gather more information. Please check your inbox (and your spam folder) so we can look into this immediately.
Ka, Confused.com Representative
Really good
Easy to use and came up with great quotes - cheaper than other comparison sites. Very happy customer 😊
March 31, 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your experience! We're happy to hear our site was easy to use and provided great value. Thank you for being a customer.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Reply from Confused.com
Thank you very much for leaving us a great review Huma. We highly appreciate your feedback.
We hope to see you again soon!
Ka, Confused.com Representative
Website easy to use
Website easy to use. Quote was less expensive than I expected.
April 1, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our website was easy to use and that you found our quote to be less expensive than you anticipated. Thank you for your feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Don't use this company, appalling service.
I purchased life insurance through Confused.com and was told after I'd made my sixth payment I would receive my reward. I have now paid 7 payments and still nothing! I have contacted them countless times but keep getting told the same excuse, and it is impossible to speak to someone on the phone! Absolutely appalling company.
UPDATE: 8/4:
Once again I received this reply:
I have reviewed your details and I can see my colleague has raised your query with our Rewards team with the given details.
If you have not received a reply within 5-7 working days, you can contact our rewards team via their contact form: website address
April 2, 2026
Unprompted review
Reply from Confused.com
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
I have reviewed your details and I can see my colleague has raised your query with our Rewards team with the given details.
If you have not received a reply within 5-7 working days, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
I find Confused.Com easier than other…
I find Confused.Com easier than other comparison sites. Less questioning and more go. I have used other sites but got less good results.
March 25, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you find our site easier to use compared to others. It's great to know you've had better experiences and results with us. Thanks for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Very Straightforward
Very Straightforward, reliable price, easy to use.
March 31, 2026
Unprompted review
Reply from Confused.com
We're happy to hear our service was straightforward, reliable, and easy to use. Thank you for your positive feedback; it means a lot to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Quickly found me the Insurance policy I…
Quickly found me the Insurance policy I needed.
March 27, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that we quickly helped you find the insurance policy you needed. Thank you for sharing your positive experience with us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
REWARDS CUSTOMER SERVICE NON-EXISTENT
Have recently left a review on here regarding the rewards on confused.com,they apologised and asked me to contact them to sort the matter out.i have emailed them 5 time's,I have asked to open an official complaint and asked if the are covered by a ombudsman.THEY HAVE NOT REPLIED TO ANYTHING AT ALL. Don't get your insurance through them for the rewards because if you have a problem they just ignore you, customer service for the rewards system is none existence,I left my email and Tel number but nothing at all.. DON'T REPLY BY ASKING ME TO CONTACT YOU I HAVE ALREADY DONE THIS.mr William finn 29 eagle's way ca288yj
April 1, 2026
Unprompted review
Reply from Confused.com
Hi William,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
I have requested further information but I have not received a reply.
We want to investigate this as a priority, but we’re unable to do this on the review site.
Can you please email complaints@help.confused.com so we can look into this immediately?
Ka, Confused.com Representative
Reply from Confused.com
We're happy you consistently find great value and are pleased with your experience. Thank you for your positive feedback; it means a lot to us.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Easy to use
Easy to use. Data saved from previous year which was helpful. Saved me money.
March 28, 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your positive experience with us! We're happy to hear our site was easy to use and saved you money by remembering your data.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Questioned answered quickly and…
Questioned answered quickly and competative prices at renewal.
March 31, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that your questions were answered quickly and that you found our renewal prices competitive. Thank you for your positive feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
So simple to use,and compare different…
So simple to use,and compare different companies and prices
March 16, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our platform was simple to use, and that you were able to easily compare companies and prices. Thank you for your feedback.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Quick and simple with competitive…
Quick and simple with competitive pricing … worth a visit !
March 28, 2026
Unprompted review
Reply from Confused.com
We're glad you found our services quick, simple, and competitively priced. Thank you for your visit and for sharing your positive experience with us!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
Easy site to navigate
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I am offered by my current companies are good deals or not.
March 28, 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our site was easy to navigate and that you found a better deal for car insurance. We appreciate you using our comparison service to assess your renewal prices. Thanks for your feedback!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Dan, Confused.com Representative
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