Communication between customer and company are important to me. After receiving an email for validation for item(s) that I had purchased, I called and everything was sorted out promptly. customer... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Connection has been my go to for all things technology for over a decade. They are not just box pushers like other companies in this space. The genuinely care about helping you find the solution tha... See more
Company replied
Another smooth and quick purchase through Connection. They're only getting better in time. Still being thoroughly taken care of by our same Account Manager for many years now. :)
Company replied
Jared Studley, My account rep is fantastic to work with. He takes the time and effort to get to know his clients and always makes sure to get you the product that best fits your environment. I highl... See more
Company replied
Company details
- #9 of 21 best companies in Computer Store
- #6 of 16 best companies in Battery Store
- #17 of 21 best companies in Business and IT Consulting Agency
- #3 of 5 best companies in Electronic Spare Parts and Components Store
- #44 of 114 best companies in Electronics Store
- #4 of 13 best companies in Office Supplies Store
Written by the company
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Contact info
730 Milford Road, 03054, Merrimack, United States
- 1.800.800.0014
- customerservice@connection.com
- connection.com
4.6
Excellent
703 reviews
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Satisfied customer
This was my first time procuring a work laptop in this manner. Connection was easy to use and shipping was expedient.
June 12, 2024
Reply from Connection
We are so glad everything was so easy and fast. We also look forward to serving you again. Thank you for your review!
Reply from Connection
Thank you for your review, we're glad to hear everything was fast and communicated well.
Reply from Connection
Thank you for your review! We look forward to serving your tech needs continuing into the future.
Your company can't seem to send…
Your company can't seem to send invoices to the right mailbox, for the third time. Not sure why it's so hard to send the invoices to our accounting department.
July 10, 2024
Reply from Connection
Sorry to hear we are delivering invoices to the wrong email, I am looking into it with our customer service and team and will escalate as needed to get this fixed for you. Thank you for taking the time to let us know and leave a review.
The shipping was lighting fast
July 3, 2024
Reply from Connection
We're happy to hear you received your order in a timely manner. Please let us know if there is anything else we can do for you. Thanks!
Just what I needed and fast shipping.
Just what I needed and fast shipping.
Highly recommended
June 11, 2024
Reply from Connection
Thank you for your review, we are pleased to hear how fast shipping was and you found what you were looking for.
Good stuff lads :)
You guys were really informal and your help desk was extraordinary, the service provided overall was more than sufficient.
June 29, 2024
Reply from Connection
Thank you so much for your kind words, we are thrilled to hear service was out of the so positive and easy to vibe with.
I ordered Iphone 14 pro max 1tb on…
Update: So they called me and fixed the issue. So hoing from one star to 5 star. I ordered Iphone 14 pro max 1tb on there website, Got confirmation email with the order number and they charged my amex card and now they canceled the ordered with no intention to work out anything. Spoke to customer service, Supervisor and VP of the sales department all were rude and did not care.
June 24, 2024
Unprompted review
Reply from Connection
Hi, Sorry to hear about this experience! We would love the chance to look into this further. Would you be able to provide an order number and I can check and get back to you with further information?
Thank you! And we apologize again.
Responsive and helped me get the right…
Responsive and helped me get the right computer based on company requirements!
June 22, 2024
Reply from Connection
Thank you so much for your review and we are glad to hear we were able to help with your computer selection. We look forward to serving you in the future.
So many out-of-stock items
Trying to find device that was within my budget, had the hardware I needed and was in stock was pretty frustrating. The amount of out of stock devices made it really hard to choose a device. That being said, I explained my situation in the request and the machine was discounted to meet my budget. This was a really big win for me and my ability to get my work done on a capable machine. A big thanks to the Connection.com agent who took great care of me and helped me work this whole thing out.
June 12, 2024
Reply from Connection
Thank you so much for your review, we are so glad to have been able to help and make sure you had the right product at the right price. We look forward to serving you in the future.
Great experience, will shop again
good prices, free and fast shipping. excellent return/replacement policy
May 18, 2024
Reply from Connection
Thank you for your review! We are so glad that many of aspects of your order/shipping were above expectations.
Excellent Customer Service
It was so easy to get a hold of my account manager and fix a quick problem.
May 31, 2024
Reply from Connection
Thank you for your review and we're glad everything was addressed quickly!
I needed this printer in a hurry and…
I needed this printer in a hurry and they got it to me faster than any others said thy could. Order process was easy and the price was right. Happy.
May 1, 2024
Reply from Connection
Thank you for your review! We're glad everything was so fast and easy!
Reply from Connection
Thank you for your review and we appreciate that our communication and prices are living up to our goals.
Great pricing and delivered as promised
May 17, 2024
Reply from Connection
Thank you for your review! We are glad to hear our pricing and speed is living up to our goals.
This was a simple purchase
This was a simple purchase, made directly from the website. It was a product I have bought in the past. Not much "experience" to report on.
April 20, 2024
Reply from Connection
We aim to provide easy service and are happy to hear your order was simple and easy. Thank you for your time to leave a review.
Easy and quick
May 9, 2024
Reply from Connection
Thank you for your review and we are thrilled to hear everything was fast and easy!
Great shopping experience
Easy to find what I needed. Simple checkout, and super fast shipping! Would definitely order from this company again.
April 24, 2024
Reply from Connection
Thank you for your review! It is great to hear that our efforts to make everything easy are reflected in your experience.
Disappointment in New Management!
Several years ago I ordered many computers and the service was great. However when I got my new salesman,Jacob Ferreira, that's when the service went down.
I emailed him 3 weeks ago and never got a response. I then called the company and left a voicemail with him, and never got a return call. I called the company back and asked for his manager and left a message with him, and still no return call.
I do wish they had good people working for them still because they were very helpful at one time.
May 6, 2024
Unprompted review
Reply from Connection
Thank you for this feedback. Sorry to hear you did not receive a response. We have reached out to the team so they can address this. If you can also provide your order number, we will follow up.
Arrived on time
This is the 2nd time I ordered this item. The first time, the item never arrived and was shipped back to your warehouse; this time my item arrived very quickly!
May 4, 2024
Reply from Connection
We are sorry to hear about your first experience but glad everything found its way to you for this order. If there is anything we can do to help with an experience like this in the future, don't hesitate to reach out to our team!
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