Connecto Transfers Reviews 

14,480
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the drivers. Many people appreciate the punctuality, noting that drivers are often on time or even early for pickups. Reviewers frequently mention the comfort and cleanliness of the vehicles, often equipped with air conditioning, contributing to a smooth and enjoyable journey. However, some customers also noted significant issues with the delivery service, specifically drivers failing to show up for pre-booked transfers, causing considerable stress and inconvenience. Conversely, a small portion of people felt that some drivers exhibited unprofessional behavior, such as being rude or appearing to solicit tips.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the punctuality, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers who are often described as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting significant issues such as drivers... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Location

Consumers find location to be ambiguous, with some reporting positive experiences like timely pick-ups at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect! Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off. The only problem we had was the walking as one needs assista... See more

Rated 5 out of 5 stars

Fantastic service from two great drivers. Pick up and drop off at montpellier airport On time Polite and knowledgeable on the local area. Lovely cars with greta air conditioning Will definit... See more

Rated 5 out of 5 stars

The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was... See more

Company replied

Rated 5 out of 5 stars

Great communication as soon as we landed we had a message of the driver. He then provided a picture so we could easily find him in the crowd. Car was spotless, comfortable drive & he even provided som... See more


Company details

  1. Transportation Service

Written by the company

Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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1-star

Asks customers to review

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4.5

All reviews

(14,480)

5,154 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely bad experience.

Extremely bad experience.
Booked an airport transfer for 12h30 more than one week in advance.
Received multiple confirmations.
At 12:28 of the day of the transfer, and email was sent to communicate that the transfer was cancelled.
Extremely unprofessional company, to be avoided at all costs.

July 17, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Matteo,

I’m truly sorry that your confirmed transfer was cancelled only moments before the scheduled pickup time. I will review the entire reservation carefully, including the communication and telephone conversations with our team, and we will contact you directly once the review has been completed.

Kind regards,
Ivana

Rated 5 out of 5 stars

Great experience!

Our driver texted me before the pickup. He was a few minutes early, very friendly driver. On our way to the airport he asked about our holiday and showed interest which was very nice of him. He also told us some fun facts about our destination. Would definitely recommend!

July 12, 2026
Rated 1 out of 5 stars

Very unprofessional

Very unprofessional. Our airport transfer was confirmed, but nobody showed up and we received no notification or explanation. We had to find and pay for a taxi at the last minute to avoid missing our flight. A service like this is completely unacceptable. I would not recommend them.

July 17, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Lello,

I’m truly sorry that no one arrived for your confirmed transfer and that you were left without any explanation. Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can investigate what happened and assist you further.

Kind regards,
Ivana

Rated 5 out of 5 stars

On time

On time, comfortable, safely driven and helped with luggage! Great

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Benjamin,

We're so pleased to hear that your journey was on time, comfortable, safely driven, and that you received help with your luggage! Thank you for your positive feedback.

Kind regards,
Ivana

Rated 5 out of 5 stars

Convenient and simple process

Convenient and simple process. Driver was very friendly and helpful :)

July 13, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi McKenna,

We're so pleased you found our process convenient and simple, and that our driver was friendly and helpful. Thank you for your kind words!

Kind regards,
Ivana

Rated 5 out of 5 stars

Very easy to book

Very easy to book, driver was on time, professional, and the vehicle was very clean.

July 10, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Terrance,

We're so pleased to hear that booking was easy and that our driver was on time and professional. We also appreciate your kind words about the clean vehicle!

Kind regards,
Ivana

Rated 5 out of 5 stars

Our driver was excellent and so nice

Our driver was excellent and so nice

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Charlotte,

We're so happy to hear that your experience with our driver was excellent and pleasant. Thank you for your wonderful feedback; we truly appreciate it!

Kind regards,
Ivana

Rated 5 out of 5 stars

Very nice driver

Very nice driver. Issues with our address which he patiently resolved by talking to airbnb host.

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Sophie,

We're so glad to hear that the driver was very nice and patiently resolved the address issues by communicating with your Airbnb host. We appreciate your positive feedback!

Kind regards,
Ivana

Rated 1 out of 5 stars

unacceptable service

Absolutely unacceptable service. Avoid this company at all costs.

I paid in advance for an airport transfer, and the driver never showed up. I was left stranded at the airport for over an hour, desperately trying to locate a driver who simply did not exist.

I repeatedly contacted the company and sent multiple emails with timestamps, photos, and detailed evidence proving that no driver arrived at the agreed meeting point. Despite this, they have failed to provide any evidence whatsoever that a driver was actually there.

Instead of helping a customer who had already paid, they ignored my evidence, delayed their responses, and have refused to process my refund.

Because of their complete failure to provide the service, I suffered unnecessary stress after a long international flight and had to arrange and pay for alternative transportation myself.

In my experience, this felt indistinguishable from being scammed. I paid for a service that was never provided, and the company has still not refunded my money.

I strongly recommend that nobody books airport transfers through this company. If something goes wrong, do not expect assistance, accountability, or customer service. Save yourself the stress and book with a reputable provider instead.

July 12, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi,

I’m truly sorry to hear about your experience and that you were left waiting at the airport without the transfer you had booked. Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can review the case thoroughly and see how we can assist you.

Kind regards,
Ivana

Rated 5 out of 5 stars

Everything went well

Everything went well, the trip was fast, the driver drove well, so calm. The driver spoke German very well.

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Nicolas,

We're delighted to hear that your trip was fast and smooth, and that our driver provided such a calm and pleasant experience. It's wonderful to know they spoke German so well!

Kind regards,
Ivana

Rated 5 out of 5 stars

Domonik

Domonik, Thank you for a great ride, professional driver!!!!

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Peter,

We're so pleased you had a great ride and found our driver to be professional! Thank you for your kind feedback.

Kind regards,
Ivana

Rated 5 out of 5 stars

friendly

at time, friendly, perfect!

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Andy,

Thank you for your wonderful feedback! We're so pleased to hear that your experience with us was friendly and perfect. We truly appreciate your kind words.

Kind regards,
Ivana

Rated 1 out of 5 stars

Terrible

Terrible.

Failed to collect us at the allocated agreed time from our villa in Cannes back to Nice airport. They let us know they wouldn’t be collecting our group of 8 five mins before the 1pm time they were due! This left us scrambling to find taxis from our villa to Nice airport in order to get our flight! Really quite abysmal I’ve never experienced anything like it previously as a frequent traveller!

So very poor.

July 13, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Marcia,

I’m truly sorry that your group was informed only minutes before the scheduled pickup that the transfer could not be provided. Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can review what happened and assist you further.

Kind regards,
Ivana

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