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Rated 1 out of 5 stars

Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or depa... See more

Rated 1 out of 5 stars

We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Thei... See more

Rated 1 out of 5 stars

This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever... See more

Company replied

Rated 5 out of 5 stars

Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client ser... See more

Company details

  1. Telecommunications Service Provider
  2. Electronics Store

Written by the company

ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Our suite helps you Manage your business, Sell more efficiently, Automate service delivery, and remotely Control technology so you can consistently deliver amazing customer experiences. Established in 1982, ConnectWise began as a full-service IT solution provider to small and mid-sized businesses. After discovering a need to better streamline and automate processes in our own business, we built the ConnectWise business management solution to manage all of the core functions of any technology business in one integrated solution. Today more than 10,000 technology organizations, including IT solution providers, MSPs, system integrators, software developers, and VARs, rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability in their businesses.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

859 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

love this program

I love this program it makes life so much easier. Only thing that i don't like is that when software needs updated i lose the connection. That may just be my issue since i am newer to this software. I love the other options to get connected even without the access when software is not updated.

October 21, 2021
Unprompted review
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Rated 5 out of 5 stars

I like it!

ConnectWise provides a secure remote access service with plenty of nice features. I like how stable the updates are.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Control is awesome

Control is awesome! This one of the few remote control platforms that is orientated for technical users (e.g. IT). Most other tools were limited due to their focus on general users.

October 21, 2021
Unprompted review
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Rated 5 out of 5 stars

ConnectWise Control is the best.

ConnectWise Control is the best.

I have used ConnectWise Control now for years and think it is the best remote-control software i have ever used. Exceptionally reliable even over dodgy internet connections.

October 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Super Easy - a Game Changer

This is one of the best things that has happened to my support team. They call, and I say "Let me take a look" and I am on their system keeping them up and running.

October 10, 2021
Unprompted review
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Rated 5 out of 5 stars

Working great for our Remote work teams…

Working great for our Remote work teams since the pandemic. Dual Screens, printing, chat very helpful. Training Videos help at home workers. Admin tools are very helpful for working on multiple computers while multitasking.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Connectwise was a game changer for us

We use connectwise to work remotely, log onto our client's computers or provide temporary support. We can print, use dual screens, connect remotely to our computer and a client's at the same time. I have even connected remotely to my staff's computers in my office so we can both see what is going and either of us can control the computer. It is a great tool to have! We use Connectwise on a daily basis.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent software!!!

Excellent software!!!
I've been working with Control for more than 2 years and I haven't had any issues at all. Only a few times I had to call support who were incredibly attentive. What else can you ask for? Thanks guys! Wonderful job.

October 8, 2021
Unprompted review

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