ConservatoryLand Reviews 632

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, praising the exceptional service and high-quality products from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, including sales, planning, and customer service teams, who provide excellent advice and support. Many appreciate the efficient installation process, often completed ahead of schedule by skilled and tidy installers who pay great attention to detail. The company's commitment to customer satisfaction is evident through daily follow-up calls and prompt resolution of any issues, ensuring a smooth and stress-free experience. However, some customers also noted issues mainly with design due to odd measurements from the surveyor, and a few experienced problems with leaking roofs and dangerous electrics shortly after completion. These reviewers also mentioned poor customer service in these instances, feeling their concerns were dismissed and promises did not match reality, leading to inconvenience and stress.

What people talk about most

Service

People report positive experiences with service, often describing it as amazing, excellent, and top-notch... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Quality

Customers had positive experiences with quality, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish conservatoryland were amazing. Charlie and his team were exceptional, turning up on time when they said . Small issues though no fault of them were resolved with help from electri... See more

Company replied

Rated 5 out of 5 stars

It is commonly known in selling that an agent will say "You'll remember the quality long after you've forgotten the price. However, its not the case with Conservatory Land. Not only do they provide a... See more

Company replied

Rated 5 out of 5 stars

I received a few different quotes to replace my lean to sunroom/orangery. Conservatoryland we're £2000 cheaper than the competition . I went with a lantern style roof which gave extra height... See more

Rated 5 out of 5 stars

Very impressed. The whole process was completed in weeks and I'm very happy with the result. From Day 1, I have been kept upto date with progress. ConservatoryLand staff have been most helpful and... See more

Company replied


Company details

  1. Conservatory Specialist

Written by the company

ConservatoryLand manufacture and supply bespoke conservatories at a fraction of the normal price. Use a ConservatoryLand Approved Installer or build your own.


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent product and service

Excellent customer service from Alec from the time of quote and we are very pleased with finished extra space this has created in our home. Tracey and team of installers were on time and did a fantastic job. Thank you

January 26, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback.

Rated 5 out of 5 stars

We decided to go with Conservatoryland…

We decided to go with Conservatoryland because there was no fiddly, messy concrete base to wait to cure (around one week drying time), with Conservatorylands metal framed option the outer frame and roof was up and sealed to the elements within four days of delivery, perfect, I'd definately promote Conservatoryland to anyone wanting extra living space, the grandkids love it

November 1, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

DIY Install - Conservatoryland were excellent

We bought a 4m x 4m Edwardian conservatory from ConservatoryLand and installed it ourselves. The company were great from start to finish and gave us any after-sales support that we needed during our build. We love our conservatory and spend a lot of time in it. Would definitely recommend ConservatoryLand to others.

June 1, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 5 out of 5 stars

We found everything excellent from…

We found everything excellent from start to finish
There Approved Installer alex and his team were excellent done a fantastic job

March 18, 2024
Unprompted review
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Reply from ConservatoryLand

We are glad we were able to meet your expectations. It means so much to us when customers share their experiences.

Rated 5 out of 5 stars

I am happy with my conservatory.

I am happy with my conservatory.
They was open mind to all my needs and they offer me exactly what I what.
They can improve inside installation.

December 13, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback

Rated 5 out of 5 stars

I am very happy with service from my order to the delivery.The installer got were on time and worked against the weather.Overall I'm very happy .

I am very happy with the service from conservatoryland.They were very helpful in arranging everything. The installers arrived on time and did a lovely job,despite the weather being against them. Overall I am pleased with end product and I am enjoying my cosy extra room.

February 8, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Absolutely brilliant professional work

Absolutely brilliant professional work, I would highly recommend this firm, very good prices, no add on fees etc the guys were very polite and professional they done exactly what they said I am over the moon with my consevatry
Thank you

February 6, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 2 out of 5 stars

ConservatoryLand 2 stars but installer 5+

The company disappointed me. But the installer Adrian Bateman from Landmark PVC Installation company did a fantastic, great job for us. Being very trustful, helpful and gave us proper advice on each step of constriction. Five stars for him and his team!! Thanks guys!
Patrycja from Malvern

February 23, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your feedback. We are sorry your experience with us fell short of your expectations. Please call us to give us a chance to discuss this with you.

Rated 5 out of 5 stars

A great conservatory supplier

Amazing value for money. Our new conservatory has transformed our home, the sales team and technical teams at conservatory land are super helpful and informative, and the installers did a great job to complete the build in just 3 days. Would highly recommend

February 15, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience.

Rated 1 out of 5 stars

Avoid

Had conservatory about 8 or 9 years ago had nothing but trouble ever since with leaks and units etc etc
They used to be called everseal then changed to conservatory land still having problems even now but refuse to put right definitely would not recommend

After reading your reply this is not true the 4 units your implying are the ones your work men put sealant all over them and it wouldn’t come off which was caused through leaks we had as you took the conservatory apart and put back together but the problem still wasn’t solved then one of the units you had replaced had blown inside ie condensation in between the sealed unit which was reported on 4th February and you said that you wouldn’t do anything about it had enough of this company they just come up with excuse after excuse just go away lesson learned

February 9, 2024
Unprompted review
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Reply from ConservatoryLand

Good afternoon Ms Rock, I am sorry that you are disappointed with our service. I can see that you have had 4 x units replaced out of manufacturers warranty. The issues you have reported to us have been rectified. If we have missed anything then please contact us.

Rated 5 out of 5 stars

Bought the conservatory over three…

Bought the conservatory over three years ago and has been troubled. Highly recommended in terms of build and after sales care.

January 19, 2024
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback

Rated 5 out of 5 stars

Very professional company

Very professional company, incredibly knowledgeable about all their products, very helpful with any queries easy payment, timely delivery of all products, with a very professional network of high quality installers.

September 25, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you so much for your positive feedback. We are pleased you had a great experience

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! Quality product with excellent customer service. Such a nice and easy process I had my new Conservatory fitted within weeks. The installer was knowledgeable and was happy to answer any questions I had.
Thanks Conservatoryland!

December 15, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for taking the time to share your experience with us. We are grateful for your feedback.

Rated 1 out of 5 stars

Expert Approved Installers & Hidden Costs...

For anyone thinking of purchasing a conservatory with ConservatoryLand please take a moment to read my recent experience with them before you do.

They will tell you they have list of 'Expert Approved Installers' that will construct your conservatory for you and they will select and allocate one to you. Sounds great but in reality what this actually means is a random builder you've never seen before in your life will turn up and charge you the best part of £3000 for a couple of days work putting it all together for you (this is of course on top of your purchase price) and you will be completely at their mercy. Yes, you could do it yourself or find your own builder but why would you when they have these 'Expert Approved Installers' on tap ready to go?

Because your garden will be destroyed under foot, rubbish will be left for you to dispose of, your new expensive conservatory will be left unfinished with unsealed gaps. etc. and, in my case, my 'Expert Approved Installer' expertly decided to position the conservatory so that it actually blocked the windows of the patio door that leads to it from opening! I, of course, questioned this decision with the 'Expert Approved Installer' and was told "Well, just don't open the window then". Amazing advice I'm sure you'll agree for what was a colossal error on their part!

Don't expect any help from ConservatoryLand when things like this go wrong either because they will happily inform you that the construction side of the operation is solely between you on the 'Expert Approved Installer' and wash their hands of the whole affair completely.

Also, although it is briefly mentioned I would like to make it clear that unless you pay extra, your new conservatory will be the exterior shell only. Once you've paid for your conservatory and your 'Expert Approved Installer' you will also need to budget for flooring, insulation, plasterboard, plastering, all the electrics, sockets, lights, skirting boards, windowsills, door restrictiors, etc. and either do it all yourself or pay someone to do it for you.

You have been warned..!

October 19, 2023
Unprompted review
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Reply from ConservatoryLand

Good morning, please could you call the customer service team on 01623 488754 at your earliest convenience.

Rated 5 out of 5 stars

The go 2 supplier of choice

From the initial enquiry, the whole team managed the process of sales order to the contractor arriving on site perfectly, keeping us informed of the various stages, dates of delivery,
The contractor was a delight to engage with despite the appalling weather they minimised the disruption of getting the conservatory installed a nice attention to detail it showed pride in workmanship

November 28, 2023
Unprompted review
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Reply from ConservatoryLand

We are glad we were able to meet your expectations. It means so much to us when customers share their experiences.

Rated 5 out of 5 stars

We recently had an orangery installed

We recently had an orangery installed. Everything ran extremely smoothly and professionally. Nothing was too much trouble and the communication from conservatory land was really great!
Would definitely recommend ⭐️

November 27, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Everything from start to finish has…

Everything from start to finish has been great!
And installation was amazing, Richard who did it for us did a brilliant job and it looks amazing.
So glad we decided to go for it.
Looks amazing as our new dining room 😍

October 31, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

Installation came up to all expectations

Installation was on time, efficient and undertaken with customer consultation throughout. The recommended installer was thoroughly familiar with all aspects of the build and kept us informed at every stage.

November 15, 2023
Unprompted review
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Reply from ConservatoryLand

Thank you for your review. We really appreciate you taking the time to share your feedback.

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