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Interrupted 3 times.

Obviously the supposed maintainance is not being done effectively.

This bunch of numpties are useless.

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Great site, I regularly cash out vouchers, you get rewarded for even logging no purchases

I am beyond disappointed with ConsumerPulse. My account was suddenly blocked without any prior warning, email or explanation, leaving me completely unable to access or redeem the points I had spent months earning through regular weekly submissions.

I have now been chasing this for over a month, sending multiple emails and posting reviews, yet I still have not received a meaningful resolution. The only response I eventually received was telling me to phone a helpline during office hours. That completely misses the point and won't be possible due to my schedule. I have repeatedly explained that all I am asking for is temporary access to my account for a few days so I can redeem my points through the online rewards portal. This is a simple, reasonable request that has been ignored time and time again.

What makes this even more frustrating is that this entire situation could have been avoided with a single email. Had ConsumerPulse informed me that my account was going to be closed, I would have redeemed my points beforehand. Instead, they removed my access without notice and left me unable to claim rewards that I had legitimately earned.

I have been a loyal panel member for a long time, consistently completing my weekly shopping submissions, only to be treated with complete disregard when I needed help. The lack of communication, accountability and basic customer service has been appalling.

ConsumerPulse, please stop directing me to generic responses and actually resolve the issue. Restore temporary access to my account so I can redeem the points I earned. That is all I have been asking for from the very beginning.

My Panel ID: 126844

Update: I can now access my ConsumerPulse account again, which I appreciate, but unfortunately my rewards balance is showing as 0 points. I had accumulated a significant number of points before I was locked out, and they appear to have been removed while I had no access to my account to redeem them. This is extremely frustrating, as the whole reason I wanted my account restored was to redeem the points I had earned. I have sent further evidence of my previous balance via email and am now hoping ConsumerPulse will reinstate my points and finally resolve this issue. I have been waiting months for this to be resolved so would appreciate if my points could be reinstated as soon as possible.

Update #2: Unfortunately, the situation has become even more frustrating. After briefly regaining access to my account last week, I have now been locked out again, and my previously earned points have still not been reinstated. I have also received no meaningful response to my recent emails. I have been trying to resolve this for months and have repeatedly provided evidence of my previous points balance, yet I am still left without access to my account or rewards. At this stage, the lack of communication and repeated loss of access is extremely disappointing.

My Panel ID: 126844

ConsumerPulse panel is an awesome panel, thanks for the opportunity. 2ndly, I want to ask if the points not being credited is a general issue right now, and if the team is aware!

My telecom survey, other surveys, and my purchasing data weren't credited to my account, and I asked my friend who referred me. She complained about the same issues. Should I stop adding data until this is resolved? Thanks

Consumer Pulse hav a hughe variety of diffenet types of surveys and always pay up quickly when the relevant level is reached.

Currently having problems saying that this is not secure

I have been with consumer pulse for years and have religiously filled my diary every week. I now am unable to sign in as I am getting a message saying your connection is not safe. I am unable to contact the help desk because I cannot access the site. What is going on???

Im trying to log into my account and its coming up this is not safe they may be trying to get your information i have been on this sit for years and never had this problem before

Panel ID: 132162 They're not crediting my points. I registered my purchases for the past two weeks and my points aren't showing up. Today I received an email saying I haven't registered any purchases—how ridiculous! I suspect I'm wasting my time and they're stealing from me. I sent a couple of emails without a response. Panel ID: 132162

ConsumerPulse has decided to block my account without any prior warning or communication - it is very upsetting and appalling considering I did not even have a chance to redeem my points! I have contacted about this before through the forum on their website but I still have not received a response which is quite ridiculous. It doesn't feel nice to be ignored. I have now sent further emails awaiting their response. It seems others on Trustpilot have had the same issue - seemingly due to demographic reasons.

For a while now I have not been able to log in, and I have not been given any reason as to why. I have had no prior communication before this happened. All I would've liked is to have some warning so I could actually redeem my points. It feels like my time has been wasted as I have not been able to redeem the points because of you not communicating anything with me about my account being closed! Quite an unfair way to treat your community! All I want is to have access to my account - even for a week - just so I can redeem my points. You can then close my account again if you want to - it would be the decent thing to do! It's honestly quite appalling with the lack of communication. Please sort this out as soon as possible.

My Panel Number - 126834.

Update: I still haven't received any emails back or heard back. It does seem I can access my account now which I appreciate from ConsumerPulse. However when I go to the rewards portal, it says I have 0 points! I had loads of points to spend! They deleted my points even though I was blocked from logging in so I couldn't redeem them - totally unfair. The whole point of me wanting access again is so I can redeem my hard earned-points. I have sent an email again with picture evidence of the amount of points I had before being blocked from logging in. I want those points reinstated as soon as possible please. I hope this can be resolved as soon as possible, I have been unable to access my account for months...

Been unable to sign in for over a week now , 3 emails sent no reply , reading the reviews seem like they are removing anyone when the like even thou I have made a few pounds for vouchers , no notification no warnings nothing , now I have contacted trading standards as I believe they have no right to do this . Can’t believe site are this lowballing people .just received a reply on trust pilot but failed to answer three of my emails I very aware of this site and are trying to look as if they will help .still awaiting a responce to the email they asked me to send without adding a email on here , very untrustworthy so far I reply seemly will be issued , since the 9th of may I had no response , 6 emails have now been sent , next step is trading standards , this site only reply’s to make themself look genuine , do not trust this site or believe anything they say ,it does not take 9 days to investigate an error ,they are stalling for time and hoping we give up . Anyone else having this issue I would advise you to report them immediately

Consumer Pulse decided that I was no longer needed on the panel due to demographic reasons. I completely understand this and respect that I am no longer needed. Unfortunately, this was not communicated to me. Instead, when I tried to log into my account I was unable to. After speaking on the phone multiple times to Priyanka, I was told that my account had been closed. I was not given any warning about this or the opportunity to redeem my vouchers. It took many phone calls and waiting for calls back from management for them to open my account for 5 days so that I could redeem my vouchers.
This company takes your information and asks you to complete their tasks, then when they no longer need you, they block your account without warning! Don’t leave a large amount of earnings waiting to be redeemed, this company has no problem in hoping that you forget about them when they block your account! After around 6 years of working with Consumer Pulse, this is an unacceptable way to be treated. Panel Number - 112298.

I went to enter my shopping data on online.

I received a `You are not allowed to log in.` message,

I know there are T&Cs to the site, and I no longer fit the criteria, however an email would have been nice.

I wrote a review on the 14th April, you's have replied to my review stating that iv'e to make contact with my panel id? How can i get this when i'm locked out of my account? I don't have this information until my account is unlocked. Iv'e written numerous times and iv'e never had a reply from you's! Please just unlock my account so that i can spend my points?

I have been with consumer pulse for many years. Suddenly I can’t login. I have points that I can’t use now. I don’t have my panel id as I can’t login to my account.

UPDATE (09/05/26): After numerous back-and-forth emails, they finally reinstated my account for 48 hours so I could redeem my points. However, the whole website was down for 24 hours during that period. I can’t say whether it was done on purpose or just a coincidence. They also added 300 points to round my total up to the nearest 10,000 as a gesture of goodwill. But after all, the negative experience could have been avoided if they had informed me in advance that they intended to close my account.

UPDATE (05/05/26): They responded that they have to close my account due to "demographic reasons." They said I can still redeem my points, but only in physical form, no e-vouchers. This feels like another pretext to avoid rewarding members, as they could claim they posted the rewards even if they never arrive. I’ve asked them to reopen my account for 48 hours so I can redeem the points as e-vouchers. Let’s see what happens. Their next response will determine whether this is truly due to "demographic reasons" or just a pretext.

UPDATE (01/05/26): Just provided them my panel ID via email. I'll update here if they respond.

ORIGINAL REVIEW:
Absolutely disgraceful! I joined them a few years ago, diligently recorded relevant purchases each week, and accumulated points worth around £40. I was planning to redeem it when it reached £50, but suddenly, they closed my account without any notification.

The message was "You are not allow to login" when I tried to login.

What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.

My advice to those invited to join: think twice before wasting your precious time!

After being a member for many years it seems at age 72yrs I have been cut of and unable to log in and receive my rewards that are there on the site. I have sent messages and received no reply so very unhappy after many years of service

Very unhappy and cross!! Got invited and joined Consumer Pulse on 4/2/26 and been inputting my purchases for two months. Go to log in today to be told “you are not allowed to log in” !!! Several calls to the Helpdesk later, just to be told my account was closed yesterday due to demographic reasons and I was sent an email!!! Well I have not received said email and have been checking my junk email box too! So what is the point for doing this for two months to then close my account with this reason??!

I Have managed today to get my points redeemed to vouchers and await a manager to call me back tomorrow. Very cross at their lack of contact and empathy. I asked for the email to be resent, was told that’s not possible and I won’t be invited again!

I have just found out that I am no longer able to be member of consumer pulse as I have reached the age of 80. Whilst I accept that you can use any criteria you like, I do not understand why you are not honouring the points I have already built up. I ordered £60 worth of vouchers which I earned before I was 80 and you have not sent them. Order number 7421158.
I have now had this problem resolved and my vouchers have been issued. Don't give up. Telephone call was key.

I have been a member for many years, but I am now unable to log into Consumer Pulse. I think it is because I have reached 80 years of age. I have points rewarded for my input, but unable to get to them. Not very professional. A simple message would have been nice.