Absolutely disgraceful! I joined them a few years ago, diligently recorded relevant purchases each week, and accumulated points worth around £40. I was planning to redeem it when it reached £50,... See more
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See what reviewers are saying
I wrote a review on the 14th April, you's have replied to my review stating that iv'e to make contact with my panel id? How can i get this when i'm locked out of my account? I don't have this informat... See more
Company replied
I have been a member of Consumer Pulse for many years and suddenly I was not allowed to login. No explanation! It wasn’t until I came on Trustpilot that I found out the reason. I’ve emailed Consumer... See more
Company replied
I really love being a consumer pulse member. You get interesting surveys to complete & can log details of purchases for certain categories to earn reward points which can be exchanged for gift voucher... See more
Company replied
Company details
Written by the company
We are interested in collecting information on your shopping, whether for yourself or others in the following areas: Fashion, Entertainment, Mobile Phones and Accessories, Beauty
Contact info
United Kingdom
- www.consumerpulse.co.uk
2.6
Poor
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s useful and takes very little time…
It’s useful and takes very little time for a nice little suprise every few months :)
April 1, 2025
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your kind words! We're thrilled to hear that you find our service useful and enjoy the little surprises every few months. Your feedback motivates us to keep delivering great experiences.
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I've bean a member for a month and they…
I've bean a member for a month and they have decided to take my membership for no reason do not recommend this website after I've done all there surveys do not recommend unless they give my membership back by the way I whant my voucher what I earned if you see this colsumer pulse how apooling
March 11, 2025
Unprompted review
Reply from :: consumer pulse :: Home
Thank you so much for sharing your feedback with us. We're sorry to hear that you've been having issues with your account. Please reach out to our helpful helpdesk, who will be more than happy to assist you, explain how you can claim the points on your account, and help you better understand any concerns you may have.
AGEISM
After being a member for 16 years, I am now arbitrarily dismissed because of my age.
It may be in your T&C's or FAQ's but what century are you in? In this day and age people are no longer irrelevant because of their age.
Catch up, Consumer Pulse. You are way behind the times.
December 24, 2024
Unprompted review
Reply from :: consumer pulse :: Home
We understand your unhappiness with this policy, and it is not our intention to offend. The business has specific demographic requirements at the moment. This is not ageism, but rather a focus on the demographic we currently need.
Thank you for your understanding.
Poor (and frankly patronising) response from Consumer Pulse to a query.
I've been adding purchases to Consumer Pulse for some years.
My husband and I are avid readers and book collectors. For some reason the "Entertainment" category, under which books apparently fit, has been removed.
Given that that category is pretty much the main one we respond to we were disappointed and asked Consumer Pulse why this had happened. To say that their response was patronising is a serious understatement.
When I tried to email a response to their email my email bounced. Hmmm... perhaps Consumer Pules isn't able to deal with people who ask pertinent questions.
December 13, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for sharing your feedback with us. We sincerely apologise for any frustration or disappointment caused by our response and the removal of the "Entertainment" category.
We understand how important this category is to you, especially as avid readers and book collectors. Our decision to discontinue this category was not made lightly, and we regret any inconvenience it has caused.
We also apologise for the issues you encountered when trying to respond to our email. This is not the experience we want for our valued members, and we are looking into this matter to prevent it from happening again.
Please note that this was a business decision, and our customer service team does not have additional information to share regarding the reasons behind it. If you have any other questions or need further assistance, please feel free to reach out.
Disgraceful Ageism
Have been with Consumer Pulse for many years and on going to leave a positive review on Trustpilot, saw for the first time the sad reviews from people who have reached 80 years and been dumped by Consumer Pulse. Maybe they can explain the reasons and what they believe changes when people reach that age. Not sufficient to bleat that it is their terms and conditions, and not provide an explanation why they put an age restriction at that point. Should be ashamed and have just lost me as a panellist.
November 13, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review.
We understand your concerns and sincerely apologise for any frustration caused. While the age criteria is outlined in the FAQ section of our website, we acknowledge that it may not have been clearly communicated to all our panel members.
We appreciate your feedback and take it seriously as we strive to improve our transparency and communication. We sincerely regret any inconvenience this may have caused and truly value the time and contributions you have made as a panellist.
Kind regards,
Consumer Pulse
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Consumer pulse have now credited all…
Consumer pulse have now credited all points that were owed.Thankyou for your reply.
October 17, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for taking the time to share your feedback and being a part of the Consumer Pulse panel.
We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk. We apologise for any inconvenience this may have caused.
Kind regards, the Consumer Pulse team.
Like the other recent reviews
Like the other recent reviews - been with them for years and points now not updating. No response from their help desk yet (emailed a week ago).
Update: the help team contacted me swiftly and the issue has now been resolved.
October 15, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for taking the time to share your feedback and being a part of the Consumer Pulse panel.
We sincerely appreciate your patience during the recent downtime of our systems, which affected our helpdesk. We apologise for any inconvenience this may have caused.
Kind regards, the Consumer Pulse team.
I have been with them a number of…
I have been with them a number of years, I haven't had credit (over 3000+ points worth) I have contacted their helpdesk no response.
I will change my review once this issue has been resolved.
October 7, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your feedback. Fortunately, we are aware of the technical difficulties currently being experienced and are working hard to resolve these as soon as possible.
We also want to assure you and all our valued members, that any reward points impacted by this issue will be fully paid once the matter is fixed.
We sincerely apologise for the inconvenience caused and appreciate your understanding and patience during this time.
Kind regards,
Consumer Pulse
The business stopped crediting rewards…
The business stopped crediting rewards points and it avoids giving an explanation concerning the issue. They owe 3-4 recent survey credits. I'm not fond of the way how they managed this.
Update: The support team has contacted me and demonstrated a decent handling culture to resolve the issue. I believe that the temporary technical issue is going to be resolved.
Further update: the team said my point would be credited in 48 hours but that hasn't happened. I tried to reach out to the business but it took me to the voicemail.
Eventually, the business resolved the issue. they had seemingly a technical issue. Thank you very much!
Thank you very much!
October 9, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Hi Best ! Thank you for sharing your information with us. Our dedicated team has reached out to you, and we trust that you are satisfied with the service you have received. Should you encounter any issues in the future, please do not hesitate to contact our helpdesk. We will be more than happy to assist you with any concerns.
Thank you for being a valued member of our Consumer Pulse community.
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Great Platform but reward options are rather limited
I have been with Consumer Pulse for several years and have found them to be a reliable company. I often don't have anything to record from the categories given lately but still checkout as you get 500 points. I have built up a lot of points and the only criticism I have is the lack of choice for rewards. Most of the reward options are not of any interest to me. National Express is one I would use but you can only order vouchers in £10 multiples and only use 1 voucher per transaction. It would be better to have a few higher denominations so that we could get £20 and £40 vouchers as well. Most journeys cost £20 plus. I would like Amazon vouchers as an option too. There are never any new rewards added so the choice has become boring.
June 30, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and feedback!
We're glad to hear that you've found Consumer Pulse to be reliable. We appreciate your suggestions regarding the reward options and will certainly take them into consideration to improve our offerings.
Kind regards,
Consumer Pulse
10 year relationship
I have been a member of consumer pulse for 10 years. I have redeemed probably more than a £1000 of vouchers in this time. I generally leave them until it is £100 and then use them at Argos or B&Q.
May 14, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your five-star review.
We're happy to hear about your positive experience!
Thank you for your contribution over the years.
Kind regards,
Consumer Pulse
Too old!
I have been a panelist for years with no problems whatsoever until I reached my 80th birthday when I was no longer required. On questioning this I was told that the demographic is for panelists between 16 and 79 but I can find nothing to say that anywhere. Is this not a case of Age Discrimination?
I have been informed that the age restriction is shown on the website's FAQ but as my access to the website has been cancelled, that was a stupid suggestion.
April 18, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review.
We sincerely apologise for any inconvenience you have faced regarding the closure of your account.
We would like to emphasise that although you may not have been informed of the age criteria, it is mentioned on our website in the FAQ section.
Once again, we greatly appreciate your feedback and the contribution you have made to the panel.
Kind regards,
Consumer Pulse
Very easy
Very easy to do,always give voucher codes in good time and easy to redeem…been with them about a year now,I always get Just Eat Vouchers that I apply to my Just Eat account.
April 14, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your five-star review.
We're happy to hear about your positive experience! Making voucher redemption effortless and timely is our priority, and we're glad it's been serving you well.
Thank you for your loyalty over the past year.
Kind regards,
Consumer Pulse
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10 years and no issues
I've been a member 10 years and never had an issue, Get extra points for filling in telecoms and entertainment surveys. I would like more voucher options, but Argos ones give you plenty of variety.
March 27, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and for being a valued member for 10 years!
We're delighted to hear that you've had a smooth experience and enjoy the perks of earning extra points through surveys. Your feedback regarding voucher options is duly noted, and we'll strive to enhance our offerings to provide even more variety. Here's to many more years of satisfaction with us.
Kind regards,
Consumer Pulse
I have made an entry almost every week…
I have made an entry almost every week for over 10 years whether or not I had made a purchase and have not had a problem until this week. I can’t log on and get the message - login failed, please check your login data. I tried to change my password but they didn’t send the link. No reply to 2 emails or a phone call.
Further to my review, I have now spoken to the consumer pulse help line and was told that the reason my account has been blocked is because I have just had my 80th birthday. Apparently they do not have panellists over 80!
January 26, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review. We apologise for the inconvenience you're experiencing while trying to access your account.
It could be a technical glitch; we recommend trying the following steps:
• Clear the cache and cookies on your browser before attempting to log in again.
• If it fails, please reset the password by clicking the 'Forgot Password' link.
• Enter your email address on the following page, which will prompt an email to be sent to this address.
• If you haven't received the password reset link, please check your spam or junk folder in case the email was misrouted.
• Enter your email address again, after which you'll be able to enter a new password.
If the issue persists, please don't hesitate to contact us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445, for further assistance.
Kind regards,
Consumer Pulse
Liars
They lock your account from the start so you can't access it but still send you surveys. Then send you an email saying they are closing your account. Complete time wasters. As I caught them out after a number of emails I did manage to get them to unlock my account so I could redeem my points. They still continued to lie about it. Disgusting!
January 24, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and for providing your details. First and foremost, we sincerely apologise for any inconvenience you may have experienced. Upon reviewing your account, it has come to our attention that since you joined the panel, no checkouts or shopping trips have been entered due to the account being closed. Your account was reinstated twice, during that time you received surveys. However, the core task was to visit our website and complete the checkout at least once a week. We understand that due to technical glitches, this may not have been possible. Also, the account lacks sufficient points for redemption. As a gesture of goodwill, we have credited and rounded up the points so that you can now redeem the vouchers. We would like to confirm that you have successfully redeemed the points.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Consumer Pulse
I had been a member for many years
I had been a member for many years, but due to Covid and various other personal problems, I did not logon for a couple of years. When I tried again I was unable to logon. I contacted them by email and was told my account had been closed. They also said it could be temporarily opened so I could redeem my points. The last time I contacted them I received this message.
"We do not have this email address registered to our panel. However, to access your account, you will need to use your registered email address with your Consumer Pulse account and the same password"
Having been a member for many years, I had always used the same email address and password ??
Also I was sent Argos gift cards worth £130 on 7/2/20. Soon after the pandemic hit and I did not get round to using them. When I did, I had to face the embarrassing situation of being told they were not valid. When I got my magnifying glass out, it said - "This gift card must be first used within 3 years from the date of initial activation". I do not understand what "first used" means. Also what is the date of initial activation.
Is it the date on the letter which accompanied the gift cards. If so why was I not made aware of it. If I had been made aware of the "initial activation date" I would have redeemed them within the time limit.
So here I am unable to redeem my points, which I think will be worth over £100, plus £130 in useless gift cards. I am 75 and over £200 would come in really useful in the present day financial climate.
January 5, 2024
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and for providing your details.
We have made several attempts to reach out to you; however, unfortunately, we were unsuccessful.
Could we kindly ask you to get in touch with us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445? We would be happy to assist you.
Kind regards,
Consumer Pulse
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Been with them quite a few years and …
Been with them quite a few years and never had any issues but the rewards need to be updated as choice is quite limited I think ...need to add supermarket type vouchers or PayPal..
November 24, 2023
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and suggestion.
We appreciate your suggestions for rewards and are actively working to enhance our program. Your input is valued, and we aim to exceed your expectations. If you have more suggestions, feel free to share. Thanks again for your loyalty, we look forward to serving you better.
Kind regards,
Consumer Pulse
Absolutely disgraceful
Absolutely disgraceful! I joined them for less than 2 months, diligently recorded relevant purchases each week, and accumulated points worth around £30. I was planning to redeem it when it reached a bit more, but suddenly, they closed my account.
The reason? "You no longer meet our criteria."
What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.
My advice to those invited to join: think twice before wasting your precious time!
UPDATE (21/11/23):
They told me a quick call would allow me to redeem my points. So, I rang them, asking to turn my points into 2 x £20 Argos e-gift cards (my points worth around £44). Guess what? They said those cards weren't available for me, only £10 physical ones. They also suggested I log into my account to sort it myself. The problem is, my account's closed, so no logging in for me. I prefer e-vouchers so that they can't use 'delivery is lost' as a pretext. Nonetheless, they shuffled me to a 'help line,' claiming it'd sort things out. Well, the call dropped, and when I tried again, no agents were around. This whole experience just shows how terrible their service is. I'll keep you posted on the mess I'm dealing with. Think TWICE before joining.
November 20, 2023
Unprompted review
Reply from :: consumer pulse :: Home
Thank you for your review and for providing your details. We have checked our records and identified incorrect purchase entries. Since you joined the panel, we have received only inaccurate data, and these data have never been used due to their inaccuracy.
You can contact our rewards team at 0800 0121 488 to redeem the outstanding vouchers.
Please note that we are a market research company committed to providing accurate data. For more information, refer to our privacy policy at https://consumerpulse.co.uk/privacy_policy.php?frmnd=home
If you need further clarification, please contact us by email at help@consumerpulse.co.uk or by telephone at 08085 774 445, and we will be happy to assist you.
Kind regards,
Consumer Pulse
13 years experience.
I have been a member of Consumerpulse for 13 years. I have had an excellent experience with them and would highly recommend the site. It is so easy to enter your purchases and payout of rewards excellent. Thank you for years of rewards.
November 10, 2023
Unprompted review
Reply from :: consumer pulse :: Home
Thank you so much for being a valued member of Consumer Pulse for 13 years!
We're pleased to hear about your excellent experience and appreciate your recommendation. We're committed to providing a seamless and rewarding experience for our members. Your kind words mean a lot to us, and we look forward to continuing to serve you for many more years. Thank you for being so loyal and being part of the Consumer Pulse panel!
Kind regards,
Consumer Pulse
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