:: consumer pulse :: Home Reviews 64

TrustScore 2.5 out of 5

2.6

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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely disgraceful! I joined them a few years ago, diligently recorded relevant purchases each week, and accumulated points worth around £40. I was planning to redeem it when it reached £50,... See more

Company replied

Rated 1 out of 5 stars

I wrote a review on the 14th April, you's have replied to my review stating that iv'e to make contact with my panel id? How can i get this when i'm locked out of my account? I don't have this informat... See more

Company replied

Rated 3 out of 5 stars

I have been a member of Consumer Pulse for many years and suddenly I was not allowed to login. No explanation! It wasn’t until I came on Trustpilot that I found out the reason. I’ve emailed Consumer... See more

Company replied

Rated 5 out of 5 stars

I really love being a consumer pulse member. You get interesting surveys to complete & can log details of purchases for certain categories to earn reward points which can be exchanged for gift voucher... See more

Company replied

Company details

  1. Market Researcher

Written by the company

We are interested in collecting information on your shopping, whether for yourself or others in the following areas: Fashion, Entertainment, Mobile Phones and Accessories, Beauty


Contact info

2.6

Poor

TrustScore 2.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

I can't remember how long I have been with this company it's been so long.
I can honestly say they are fantastic.
I just log in every Monday to enter my purchases, if I have any or not. The reminder email I get every Sunday is a good way not to forget.
The rewards are great - e-vouchers are sent almost by return when I have applied for them.

November 1, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your long-standing support! We're thrilled to hear that you've had a fantastic experience with us. Your loyalty and positive feedback mean a lot to us, and we're glad the process has been easy and rewarding for you.

Kind regards,
Consumer Pulse

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Rated 5 out of 5 stars

Great company to work with

Great company to work with , always received my vouchers quickly , nice gentle reminder if you forget .

October 31, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you so much for this 5-star review. We appreciate your positive feedback and are pleased to hear that you've had a great experience with us. Your satisfaction is important to us.

Kind regards,
Consumer Pulse

Rated 1 out of 5 stars

I might 2 weeks ago join that and from…

I might 2 weeks ago join that and from the first day i can’t sign in… i ask for password reminder they sent but still not working

September 2, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review and feedback.

We apologise for any inconvenience you've experienced in accessing and resetting your password.

Could we kindly ask you to reach out to us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445? We will be more than happy to assist you.

Kind regards,
Consumer Pulse

Rated 4 out of 5 stars

I have been with this company for many…

I have been with this company for many years, never had @ny issues. I usually allow the point to add up till Christmas time, then have a splash out.
Never had a problem with receiving the vouchers.
I can certainly recommend this company. Keep up the good work

August 22, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you so much for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that you've been a loyal member of our company for many years and that you've had consistently positive interactions with our services.

It's fantastic to know that our point system has been working well for you, allowing you to accumulate points and treat yourself to a special splash-out during the holiday season.

Thank you for your recommendation.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

Never had a problem

Never had a problem. My voucher requests have always been redeemed quickly.

July 16, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home


Thank you so much for this 5-star review.

It's wonderful to hear that the task was easy and that you love our rewards. We genuinely appreciate you taking the time to share your experience with us.

Kind regards,
Consumer Pulse

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Rated 2 out of 5 stars

Consumer Pulse

I am finding the reviews on here most interesting! I received exactly the same email back in early May informing me:
'We regret to inform you that we had to close your account as we have not received any response from you since our last reminder.' I had logged in more than once a week. I have phoned Consumer Pulse and email and apart from a email acknowledgement I have not received any explanation as to why my account was closed!

May 9, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review and feedback.

We would like to extend our sincere apologies for any inconvenience you may have encountered due to the closure of your account. We appreciate you providing your details, and we have reached out to you directly via email.

At Consumer Pulse, we greatly value your feedback, and we strive to improve our services based on the experiences of our panel members. If you have any further questions or concerns, please feel free to reach out to our help desk. We are here to assist you.

Once again, thank you for your valuable feedback.

Kind regards,
Consumer Pulse

Rated 3 out of 5 stars

To begin with was great

To begin with was great. I recorded my purchases and received reward. Continued to record purchases and responded to last email received stating that I hadn't made any new purchases.
Received an email saying I hadn't responded & they were closing my account.
I was close to receiving another reward. What a great way to obtain users data for free & not reward them!

An update as they contacted me today (23/5/23). They reopened my account temporarily & added a goodwill amount so I could reach the reward payout.
Top marks for the response and outcome

May 11, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review and feedback.

We sincerely apologise for any inconvenience you may have experienced regarding the closure of your account. Thank you for providing your details. We have directly contacted you via email.

At Consumer Pulse, we highly value your feedback and aim to enhance our services based on the experiences of our panel members.

If you have any additional questions or concerns, please do not hesitate to contact our help desk. We are here to assist you.

Kind regards,
Consumer Pulse

Rated 1 out of 5 stars

Shabby treatment

They got one star because it was fine for a while.
I joined in March, recorded relevant purchases each week and earned £25.
Then they closed my account.
First reason given - You have not responded to our last reminder. Pure bull!
Second explanation - You no longer meet our criteria and closure is not appealable. Total tosh!!
At least I haven't lost my earnings but I'm appalled by their shabby treatment!

May 10, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review and for sharing your experience with us.

We sincerely apologise for any inconvenience you have faced regarding the closure of your account. We understand how frustrating and disappointing this situation must have been for you.

Upon reviewing your feedback, we have taken immediate action to investigate the matter further. We found that our help desk recently contacted you regarding the voucher redemption, and we assure you that the vouchers will be delivered to you shortly.

We value your feedback and strive to improve our services based on panel members' experiences. Your input helps us identify areas where we can make enhancements to provide a better overall experience for our customers. We apologise for any miscommunication once again and for any inconvenience caused, and we appreciate your understanding and patience.

If you have any further questions or concerns, please don't hesitate to reach out to our help desk.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

Fantastic

By far the best student survey conpany I use weekly. Paid for many Xbox games from Argos! It’s brilliant and engaging. Much better than another company which is similar! These reward you like they should properly

April 20, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review.

We are so glad that you find our rewards satisfying and the task to be easy. We understand the importance of having a positive experience with us, and we thank you for giving us the time to share it with us.

Kind regards,
Consumer Pulse

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Rated 5 out of 5 stars

Well rewarded for regularity…

Been a member for a number of years now, they pay out well for the surveys and diary entries you undertake. However you do need to commit to it as the regular recording of information is what helps them understand purchasing habits and changes in habits. If you are willing to be a regular panellist then you can expect to be rewarded for your time. The panelist support team are also really helpful.

March 31, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your 5-star review.

We are truly grateful for the feedback we have received regarding our team. We strive to provide the best consumer experience possible, and hearing that we have achieved this is very rewarding. Thank you for helping us make discoveries that will shape the future. We greatly appreciate your ongoing support and enthusiasm.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

Great survey company

Great survey company. Easy to fill in, fair compensation for time involved and points mount up quickly. Only downside, as others have said, limited options for cash in. Would like to see Amazon, M&S, Next or preferably Pay Pal

March 25, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review.

We appreciate your feedback and are grateful for your trust in us. Your participation helps us to continue improving our research services and rewards.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

A great survey company and helpful…Helpful staff

A great survey company and helpful staff if you have a problem.

March 18, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your 5-star review.

We are glad to hear that our team is performing well. We truly appreciate you taking the time to share your experience with us.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

I've been with consumer pulse for a…

I've been with consumer pulse for a long time, I've cashed out vouchers at times and built up at others. They are always proficient in communication and keep me updated with new items when available. I would like others like to see more reward options and would value a reply from them accordingly

March 2, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review.

We are dedicated to providing you with the best customer service and rewards experience. We truly appreciate you taking the time to share your experience with us.

Kind regards,
Consumer Pulse

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Rated 5 out of 5 stars

Been with them for a number of years and going strong

Been with them for a number of years and i must say to my humble opinion are great no issues.
only downside as already mentioned is the luck of redeemable partners e.g. amazon. Argos and Halfords are a big plus as I used the vouchers for car service parts like engine oil/filters.
Instant availability of voucher codes with in minutes .
Me personally i would recommend then highly.

February 27, 2023
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your 5-star review and recommendation.

We are delighted to have your continued support and participation in our research and you love our rewards. We truly appreciate you taking the time to share your experience with us.

Kind regards,
Consumer Pulse

Rated 3 out of 5 stars

Needing to give their site some fresh rewards

Love the site and have been with them for years. Only down side is their range of vouchers in the rewards section is not what it used to be.

November 19, 2022
Unprompted review
:: consumer pulse :: Home logo

Reply from :: consumer pulse :: Home

Thank you for your review and feedback.

We truly appreciate the time and effort that you have dedicated to providing us with valuable feedback.

Kind regards,
Consumer Pulse

Rated 5 out of 5 stars

Genuine site, good way to earn vouchers

I've been with Consumer Pulse for several years now. I've never had any issues with receiving my rewards and have earned hundreds of pounds worth of vouchers. In particular, I like that you can still earn points even if you don't have any purchases to report that week. Would definitely recommend, this is a genuine site and although it can take a little while to build up rewards, it's very worth it for relatively little effort

April 7, 2022
Unprompted review
Rated 2 out of 5 stars

Meh at best.

Meh. Genuine and safe survey site, but the experience was so basic and the disregard for user safety / customer experience / brand was quite shocking and vouchers were no longer usable anywhere. No longer a member and absolutely no lost sleep over that.

April 4, 2022
Unprompted review
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Rated 1 out of 5 stars

Closed my account for no reason

Cashed out £30 in vouchers got to £10 and then I receive an email stating that they have closed my account. I ask for more information and they say they haven't received up to date information about my number and household eventhough the information was accurate when I set up the profile(still is) and I had not received an email telling me to update my information.

March 3, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of time

I’ve did a lot of inputs regarding my purchases, made a survey it says there that I received my points. Next time when I login in, it says that I have none.

I was supposed to receive points equal to 5 £ when joining, but I never received them.

Worthless and waste of time.

January 15, 2022
Unprompted review

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