The courier lost the first parcel and after speaking with Jason he called the courier company and called me back to say that he had despatched a replacement. The second parcel was delayed with the co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having used them a year ago with a good experience I ordered another consumer unit with RCBO’s last week. Within an hour I realised I’d missed an item off my order so emailed them to add to my order t... See more
Company replied
Pro active approach. Called as I was placing the order as they had an issue earlier in the day. Wasn't an issue anymore but just making sure. Most companies just react. Great sign immediately. Goods a... See more
Company replied
Picked up a FuseBox consumer unit and all the RCBO's at the warehouse for a rapid install. The chaps there were brilliant at getting me everything we needed for the board change. Faultless servic... See more
Company details
About Consumer Unit World
Written by the company
Welcome to the official Trustpilot profile for Consumer Unit World
At Consumerunitworld.co.uk we are dedicated to providing superior products, outstanding service, and excellent value.
We have over 37 years of experience in supplying consumer units, 3-phase fuse boards, and circuit protection devices to both trade and end-user customers.
Understanding every aspect of our products, the UK electrical regulations, and crucially, the varied problems that different installations can present, gave us a great advantage when developing this site.
We know how consumer units are installed, we know how they are purchased, we know how confusing all the technology and terminology is and we know what questions you're likely to be thinking of!
Contact our Customer service
Featured Categories
Products By Type Consumer Units By Size Commercial Distribution Electric Vehicle Charging AccessoriesContact info
Unit 34 Chess Business Park, Moor Road, HP5 1SD, Chesham, United Kingdom
- 0345 683 0501
- orders@consumerunitworld.co.uk
- consumerunitworld.co.uk
4.8
Excellent
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pro active approach
Pro active approach. Called as I was placing the order as they had an issue earlier in the day. Wasn't an issue anymore but just making sure. Most companies just react. Great sign immediately. Goods arrived promptly. Yet to fit but all seems in order.
April 9, 2025
Reply from Consumer Unit World
Thanks Luke!
Advertisement
My order for a consumer unit was based…
My order for a consumer unit was based on the fact it was in stock and available quickly. Despite the website showing in stock, unfortunately none of my order was. Therefore my experience was not great, I received my order 5 days late.
March 31, 2025
Reply from Consumer Unit World
Hi Russell,
Many thanks for your review. We do occasionally have stock delays and unfortunately, the website stock count doesn't always catch up immediately. We apologise for the delay.
Always rely on them sending exactly…
Always rely on them sending exactly what I ordered, and prompt delivery.
March 31, 2025
Reply from Consumer Unit World
Thanks Bryan
Reply from Consumer Unit World
Many thanks!
Advertisement
Excellent
Ordered yesterday, And order arrived 24 hours later! Very impressed! Order was well packed and accurate, Fusebox CU and 10x various RCBO's. Well priced!
March 29, 2025
Unprompted review
Reply from Consumer Unit World
Thanks Kevin!
Nothing to speak about
March 16, 2025
Reply from Consumer Unit World
We'll take the 5 Stars! Thanks Peter!
Great service delivered on time at a…
Great service delivered on time at a reasonable price
March 8, 2025
Reply from Consumer Unit World
Thanks Graham
Reply from Consumer Unit World
Thanks Kevin
Advertisement
Reply from Consumer Unit World
Thanks Lewis!
Excellent
Excellent communication. Readily on hand to help. You can easily call or email. Josh has been extremely helpful on multiple occassions. Excellent value.
March 11, 2025
Unprompted review
Reply from Consumer Unit World
Thanks Doug
Multiple repeat customer
Multiple repeat customer. They still ask for reviews. Danger is it could only go one way after multiple faultless orders. So far, so good however.
I order stuff, pricing is keen. It turns up to the right site. No Christmas freebees with this order, although it is March. I'll doubtless order more stuff and submit more reviews.
February 25, 2025
Reply from Consumer Unit World
Legend Bob! Thank you!
Fusebox 3 Way Consumer Unit Quality
Just ok delivery, arrived late, but undamaged. No key lock (Lock, Square Key, Triangle Key or T Key). No cable guard edging or gland for lower supply cable entry. Finally, the MCBs are non standard, so you have to purchase Fusebox MCBs, which it did not state on the website! So, lots of additional wasted time late sourcing missing items and having to make an additional order for MCBs, after the unit arrives. Not happy!
March 3, 2025
Reply from Consumer Unit World
Hi Sean,
Just a quick note - yes, you did order the additional MCBs from us - but from our records, this is the only purchase you have made from us and we have no record of the purchase of the board - is it possible this was purchased from a different wholesaler?
However, I will say that our website states the items that are supplied with the board, which doesn't include a lock-out kit - this is a separate accessory that can be purchased. Again, glands are accessories that are not supplied with the board and are not stated as part of the pack contents. It is also worth noting that all manufacturers expect you to use product-specific MCBs, RCBOs etc. and cross-populating boards with other brands is not recommended.
Advertisement
Do what they say.
All goods received as ordered and on time. This may sound simple, but so many companies cannot manage to send everything you order by the date they say they will. No such issues with Consumer Unit World. I have used CUW before and would use again.
March 1, 2025
Reply from Consumer Unit World
Thanks Rob!
I contacted them with a product…
I contacted them with a product inquiry, i was assisted by Matt Pearce. Who help me and sorted out everything. Thats why i only use these guys for my main supplies. Their service is quality.
March 5, 2025
Unprompted review
Reply from Consumer Unit World
Thanks Andrew
Reply from Consumer Unit World
Thanks Craig
Reply from Consumer Unit World
Thanks David
Advertisement
Top quality
Online ordering very user friendly. Good prices and good quality products.
Kept up to date with delivery.
A good service.
January 11, 2025
Reply from Consumer Unit World
Thanks Paul
Reply from Consumer Unit World
Thanks Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.