Contact Solar Reviews 

1,425
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 522 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable staff and installation engineers for being polite, efficient, and thoroughly explaining how every single part of the system works. Customers consistently highlight that support teams are responsive, very helpful, and make transitioning to home solar energy a remarkably simple journey. Though some reviewers experienced communication gaps, scheduling delays, or a lack of coordination between different working teams during the project, support representatives eventually resolved these challenges. Consumers noted that while these minor hurdles required some extra follow-up phone calls, the final system performance fully met their expectations.

What people talk about most

Service

Consumers find service to be positive, highlighting professional planning, competitive quotes, and efficient... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as prompt, helpful, and... See more

Customer communications

Customers had positive experiences with customer communications, reporting that office staff and helplines... See more

User experience

Reviewers mention positive feedback about user experience, noting that everything is handled quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, communication was mostly very good, the only delay was waiting for the date for scaffolding and we needed to ask for an update. The installers were a great group of lads who told... See more

Company replied

Rated 5 out of 5 stars

We had solar panels and a battery installed 3 years ago by Contact Solar. The process went well and the system has been running well since. Very impressed with level of after sales care after a recent... See more

Company replied

Rated 5 out of 5 stars

I had a great experience from start to finish. I knew I wanted to maximise how many panels we could fit on the roof, needed advice on battery size which they were happy to provide. Very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Contact made the whole process very easy and felt reasured the whole way through with no pressure selling. System was very competitive with quick install dates and information easy to understand... See more

Company replied


Company details

  1. Solar Energy Contractor
  2. Electrical Installation Service
  3. Energy Equipment and Solutions
  4. Green Energy Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About Contact Solar

Written by the company

We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.

Why Contact Solar?

  • 🤗 Which? Trusted Traders
  • 🤩 Highest Trustpilot & Google reviews in the UK
  • 🇬🇧 Nationwide coverage
  • 💸 10,000+ happy customers
  • 🥷 Instant online prices
  • ⌛ Over 12 years trading
  • 😇 Leading UK customer service
  • 🚀 Lifetime support promise
  • 0️⃣ 0% deposit - pay when installed

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,425)

498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Cannot praise them highly enough

August 11, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Robert,

Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.

Thank you for choosing Contact Solar, we look forward to supporting you through your energy saving journey!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Quick to fix my problem

There was a problem with my solar power, fitted 4 years ago. Contact were quick, efficient and effective in diagnosing and fixing the problem.

August 11, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello John,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Good experience

The team were quick to respond and were attentive and helpful during the installation itself, which was done very neatly.

August 10, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Nick,

Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.

Thank you for choosing Contact Solar, we look forward to supporting you through your energy saving journey!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Jack at Application support has been…

Jack at Application support has been fantastic and totally supportive

August 10, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Matthew,

Thank you for taking the time to review Contact Solar. Customer satisfaction is our top priority, and your review reaffirms the hard work we put in every day.

We hope you love your recently installed solar PV system.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Contact solar have been brilliant from…

Contact solar have been brilliant from start to finish of my solar installation.

Today I’d booked a call with them for a tutorial about their app.
Received the call bang on time from jack who then spent the next 30 minutes going through the app with me and changing a few things on my app remotely which was a great help.
Would have no hesitation recommending contact solar for all your solar and battery needs.

August 7, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Mark,

We are thrilled to hear that you are happy with the service received from Contact Solar. Your feedback means a lot to us and helps us to continue to improve.

Thank you for your support!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Contact Solar the A team

Ciaran, Lloyd and Ryan were extremely pleasant, friendly and very competent. They worked extremely hard and were very knowledgeable. They went above and beyond to make sure the job was completed to a high standard. I would highly recommend these team for the instalation of solar panels.

August 5, 2026
Contact Solar logo

Reply from Contact Solar

Hello David,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Great Support!

Jack, the Technical Support person was able to answer my questions precisely and in terms that were easily understandable.
My issue was quickly resolved.

August 3, 2026
Contact Solar logo

Reply from Contact Solar

Hello Brent,

Thank you for your lovely review! We work hard to provide a smooth and professional experience for every customer, so it's wonderful to know we met your expectations.

Thank you for choosing Contact Solar, and we wish you many years of renewable energy savings.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Wonderful service

Great people that do amazing job

July 31, 2026
Contact Solar logo

Reply from Contact Solar

Hello Richard,

Thank you for your wonderful review! We're delighted to know that you are happy with your new solar PV system.

Our team works hard to ensure our service meets each customer's expectations, and it is great to hear that we succeeded.

Kind Regards,
Contact Solar

Rated 4 out of 5 stars

Really good customer service.

This company gives really good customer service. I spoke with three different solar companies before settling upon Contact Solar. I found that Contact Solar gave clear concise advice and set me straight with what I thought I knew about solar energy. The initial phase of understanding the requirements and presenting the options was well constructed and easy to understand. The order was placed and the different parts of the team worked together to get me through the process. The team applied for my DNO certificate and arranged everything, including scaffolding,for me. The communication faltered a little at this point and I did have to nudge the team to understand when the install would begin but from when I was given a date the process moved swiftly to start. I did have some issues during the installation phase as the scaffold wasn't quite right and electrics were difficult and this held up the install for a couple of weeks, but the communication was there at all times. I was never in the dark about what was happening and every member of the team I spoke with was professional and knowledgeable. After the install I have been offered a call to talk through the app with which you can view the data coming from the inverter and it has been made abundantly clear that I should contact them if I'm in any doubt. The team is also negotiating the hand over to the tariff with EDF which is my only outstanding item at this time, I'm sure it will be completed soon.

I summary, a really professional outfit that dealt with the difficult jobs just as well as the easy jobs.

July 27, 2026
Contact Solar logo

Reply from Contact Solar

Hello David,

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found our team professional, knowledgeable and helpful throughout the process, and that you were happy with the service and support provided.

We appreciate your patience with the challenges along the way and your feedback regarding communication. It’s great to hear that, overall, you’ve had a positive experience and that you’re pleased with your new solar system.

Thank you again for choosing Contact Solar, and we hope you enjoy the benefits of your system for many years to come!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Good communication.

August 6, 2026
Contact Solar logo

Reply from Contact Solar

Hello Libby,

We are thrilled to hear that you are happy with the service received from Contact Solar. Your feedback means a lot to us and helps us to continue to improve.

Thank you for your support!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Outstanding Job

Started my Solar journey with a phone call to contact solar - from that day on everything was so simple, no high pressure sales, a lot of real questions, full explanations on everything to ensure I had no niggles.
I had 16 panels and 3 batteries installed and it could not have been simpler - all the paperwork was handled and sorted by C.S. Everybody was great from start to finish, I could mention a few names but it wouldn't be fair on everybody else who were absolutely fantastic.
Very rarely you deal with a company where, whoever you speak to or whatever you ask, it is handled professionally, with full knowledge and very friendly.
I have no hesitation in recommending Contact Solar, good product, great service and staff and their prices are very competitive. Great Job !!!

July 28, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Alex,

Thank you for taking the time to review Contact Solar. Customer satisfaction is our top priority, and your review reaffirms the hard work we put in every day.

We hope you love your recently installed solar PV system.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Great service and after care

We had solar panels and a battery installed 3 years ago by Contact Solar. The process went well and the system has been running well since. Very impressed with level of after sales care after a recent issue. A firmware update on our system causing the settings to default/reset. Ben from Contact support team was really helpful in looking into the issue and advising what setting I needed to switch back. Really valued the quick response, especially when the installation was some time ago.

August 4, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Matt,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Great communication from this company

Great communication from this company. They were best on price and use premium products. All went to plan so would recommend them.

July 30, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Andy,

Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.

Thank you for choosing Contact Solar, we look forward to supporting you through your energy saving journey!

Kind Regards,
Contact Solar

Rated 5 out of 5 stars

Absolutely first class service!

Absolutely first class service! Time from placing order, getting G99 process started, to completed instal was several months. But the work was very diligently and professionally completed. Technician was very neat, kept his work area clean and left everything spotless on completion. Sun Synk set up is fantastic, app is perhaps not as intuitive as it could be, but booked walk through / training with Contact Solar. All in all 10 out of 10!

August 3, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Graham,

Thank you for your lovely review! We work hard to provide a smooth and professional experience for every customer, so it's wonderful to know we met your expectations.

Thank you for choosing Contact Solar, and we wish you many years of renewable energy savings.

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

Excellent communications with office…

Excellent communications with office staff, work completed on schedule. Fitters completed the job to a high standard and tidied up after themselves. Would recommend.

August 4, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Robert,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

Great service

Great service, quick installation and good support. It took me ages to take the plunge, but these guys made it so easy and definitely worth it!

July 31, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Samuel,

We are thrilled to hear that you are happy with the service received from Contact Solar. Your feedback means a lot to us and helps us to continue to improve.

Thank you for your support!

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

The best solar company out there

Having researched a lot of companies and spoken to most I decided to go with contact solar for various reasons.

1, there was no pressure to sign with them when getting a quote the advisor I spoke with even encouraged me to talk to other providers before making a decision.

2, the advisor took time to go through all the different systems they offer, I ended up going with the Tesla system as it fits all my needs again there was no pressure to go with a specific system and no hard sell.

3, They are backed by EDF and offer an amazing tariff if you choose to use them.

4, Every person I spoke with from there team are very polite and respectful and are happy to talk you through everything you need to know.

5, I will definitely be recommending them to people I know that are looking for a solar installation.

A professional company with customers at the heart of their business.

August 4, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

Tutorial post system going live.

We have been very impressed throughout our dealings with Contact Solar. Today it was Jack who took me through a tutorial to set up our battery charge and discuss the system as a whole. He called on the set time to start, he was very knowledgeable, was patient and succinct. In my opinion, a credit to Contact Solar.

August 4, 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Graham,

We're delighted to hear that you've been impressed with your experience with Contact Solar. It's fantastic to know that Jack was able to guide you through setting up your battery charging and explain your system clearly and thoroughly.

We pride ourselves on providing the best possible customer service, and it's wonderful to hear that Jack's knowledge, patience, and support made such a positive impression.

Thank you for your support!

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

5 star installation

The installation was carried out professionally and with obvious pride in the work. The crew were friendly and informative and answered any queries I had. I would have no hesitation in recommending Contact-Solar for solar installation.

July 24, 2026
Contact Solar logo

Reply from Contact Solar

Hello Peter,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.

We hope you enjoy the benefits of your new solar PV system for years to come.

Kind Regards,

Contact Solar

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient.
Friendly staff.

July 30, 2026
Contact Solar logo

Reply from Contact Solar

Hello Leslie,

We are thrilled to hear that you are happy with the service received from Contact Solar. Your feedback means a lot to us and helps us to continue to improve.

Thank you for your support!

Kind Regards,

Contact Solar

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