Contact Coffee Co Reviews 

I placed a order in September, and then had too move so I informed them of my new address. They started it was passed on to shipping and my order was going to be sent to my new address. Of of 13/11/2026 and after numerous emails, I am still waiting for my order. SCAMMED 🤬

TERRIBLE customer service. Received half my order 6 weeks ago and have been asking for the 2nd half for the following 6 weeks. Still waiting. I started by patiently waiting, but now, yes, I'm getting frustrated. Several emails telling me my order is awaiting authorisation. I've asked for direct contact, to speak to a manager, no joy. I've tried to be supportive, ex military and all that, but come on. Sort it out guys. You're making yourself look like Muppets.

Well the Contact Coffee Sales team work hard. After being persuaded by a torrent of advertising and out of a desire to support a veteran owned business, I decided to place an order.
Immediately had an email confirming it and was promised delivery in a few days.

I am guessing the warehouse is staffed by former members of the marines who served on HMS Ocean in 2002 as despite my order being confirmed as In Stock. They either couldn’t find the items or couldn’t find the warehouse because 10 days later I still had no delivery and gave up.

Now to see if Contact Coffee can find the Refund button within the next 14 days as per Consumer Contract Regulations.

Place a £79 order in September, expected delivery on 1st October, didn't happen. Reached out to the mid October and received a total word salad of excuses. I did though a gree to wait a while longer. End of October still nothing and again poor excuses. Finally asked for a refund, having waited a few days I asked again only to receive a very curt reply that they were dealing with it.
I just have a feeling that this company is experiencing difficulties having watched their review score drop and drop.
Just hope I get my money back.

10 days after paying for a bundle i still haven’t received it and the reply from customer service is ‘ i do t know why you haven’t got it. Very poor customer experience, this is the first negative review I have ever taken the time to write!

14 September I placed an order for two gift packets spending £167 - the order did not arrive in Sept or October even after informing the Company I would wait. No effort made to sort it I finally decided to cancel order and ask for my refund. This they confirmed but could not say when i will receive my money. Totally unprofessional way to do good business . Never again will I purchase from them or recommend them in the future. Please beware when placing an order,

Ordered in September for a pre-order special. Two Birthday presents

Advised shipping would be 01/10 when we ordered which was fine, nothing to tell us it was shipped or not on 01.10 so we had to chase 3 days after to check that the items had been shipped

3 weeks later and 6 emails sent. The excuses they come out with is unreal, so unprofessional. Both Adam, Nick and Sam have dealt with it and still no resolution or factual reason we have not received the order

They have no intention of sending the order out or indeed issuing a refund despite requesting a refund

Bank has been contacted as have trading standards whom have confirmed this is not the first report of this company!!

A very dissatisfied customer so be warned

100% will never order again and advise you do not either.

I was looking forward to trying this and I ordered the 4 bags in a tin via Amazon (cheaper that way). I opened the “Shots Fired” bag, bb 09/27 and it smelled off with a slight burnt aroma. The resulting coffee was undrinkable. I see previous reviewers have praised the coffee, so can only presume it is a bad batch.
I messaged Contact Coffee 7 days ago and no response, so customer service is poor too. Disappointed, but the tin is nice.

Outstanding selection

The genuinely frustrating thing about this experience is that the coffee was lovely. My first order went perfectly and I was impressed enough with the product that I fully intended to become a regular customer. After what happened with my second order, I won't be ordering from Contact Coffee again.

My order went out for delivery on 25 August and DPD failed to deliver it despite me being at home. From there, what should have been a very simple refund turned into nearly eight weeks of chasing Contact Coffee.

Initially I was told they had to wait for DPD to return the parcel. On 11 September, Contact Coffee acknowledged that 17 days was already far too long and specifically told me they were escalating it so it could be resolved WITHOUT waiting for DPD any longer.

Nothing happened.

Ten days later I had to chase them again. I was then told my case had been put in front of the owner for a final resolution, that I would receive an outcome within 24 hours, and, specifically, that I "would not need to chase us again."

That did not happen either.

The following day I was told the owner had my case, that the final resolution was "being settled now", and that they "would not leave me out of pocket."

Again, nothing happened.

I then had to chase them yet again. Eventually, on 16 October, I finally received my £50.79 refund. More than seven weeks after the failed delivery.

I was also very clear with them that I am disabled, that money is tight, and that having £50.79 tied up for weeks genuinely mattered to me. Despite that, I repeatedly received apologies and assurances followed by absolutely nothing happening.

I don't know whether I was deliberately lied to about the matter being put in front of the owner, or whether their internal communication is simply that poor. What I do know is that I was repeatedly given specific promises that were not kept, including being told more than once that I would not have to keep chasing them.

For a company that presents itself so strongly around its military/veteran background, I find the complete lack of accountability particularly disappointing. Keeping your word, taking responsibility when something goes wrong, and doing what you say you are going to do should be fairly basic standards.

I eventually asked whether, given the extraordinary delay and repeated failures, they would replace the original coffee as a goodwill gesture as well as refunding the money they already owed me. They refused.

So after nearly eight weeks, multiple broken promises and repeated chasing, I eventually got nothing more than the refund I should have received weeks earlier.

The coffee itself was genuinely excellent. That's what makes this such a shame. They had a customer who really liked their product and wanted to keep buying it, and managed to turn a straightforward failed delivery into one of the worst customer service experiences I've had.

I cannot recommend them.

Ordered in September and advised shipping would be 01/10

Nearly 3 weeks late and 2 emails sent. I have heard nothing. Not even bothered to reply to my emails.

A very dissatisfied customer that’s 80 quid out of pocket

Really wanted to support these guys as veterans, but the lack of communication and service is kinda inexcusable. Order placed back in September for 1 October despatch ... nothing received. Tried emailing, FB messaging etc and still no response. If the product is out of stock, just tell me and refund my money please.

Update: I have this morning received an email from the company informing me there has been a delay in fulfilling my order and they have no idea of when this might be resolved. They offered a full refund, which I have accepted. Hopefully it won't take too long to process.

Update #2 - so still no sign of my refund. Last heard they were trying to confirm my order had not been processed (this was 10 days sgo). No response to chasing emails. Plus, the tone of the responses I have received has been curt, bordering on rude. NOT HAPPY!

Ordered a pre order on the 13th of September for dispatch on the 1st of October, no emails, no follow up, had to email to find out that they cant fulfill the order. Terrible customer service. Would steer clear.

Legends, only coffee I want to order. Why would you buy anything else! Looking forward to some of the new merch drops 😉

Have been a customer for some time and really enjoy their coffee. However paid for their last promotion Ammo box 4 bags of coffee and 2 mugs expected to dispatch on the 01/10/26 checked up and it appears they can't fulfill this order. Very disappointed as a Veteran I want to help Veteran companies but this is the second Vet Coffee company that has failed to suplly an order. Won't use again sorry guys.

Terrible experience.
Ordered coffee and was advised 2 weeks after ordering there was none in stock so they cancelled my order and didn’t issue refund. I’m still waiting on refund after they cancelled 2 weeks ago! Terrible service slow to respond with no resolve! I wouldn’t order from this company ever again.

Still waiting for the coffee to arrive,be nice to taste it and leave a proper review.

Wow it tastes amazing all the diffenr strengths I use to drink supermarket coffee all the time and I though I would finally try this I am not disappointed the diffrence and freshness is unreal this is my go to for coffee now with out a doubt would recommend to anyone you won't be disappointed top quality coffee

Absolutely amazing company.
Coffee is excellent, packs a great punch and I’m only on 3/5 cannot wait to try the rest.
Customer service is better than almost every other company I’ve used.
The mug that came with the Reece’s party bundle had broken in shipping, within 2 hours of my emailing the support line a new one had been ordered and sent.
Cannot knock these guys excellent choice for your coffee.

Great coffee, great pack and great service.